Complaints number

Hey, HP, Where's your customer services (complaints) number??????
Officejet J4680 is clearly advertised as doing scan-to-email, and when my customer called me in to set one up for "Scan-to-email", they were pretty pissed when I said "It don't do it" ... The 100-page user manual doesn't even contain the word "email". How about taking "scan-to-email" off the adverts???? And how do I get a refund for my customer on the basis of deceitful advertising??????
Yours faithfully, Dr. Jon Bowen

Hi,
You can find the support numbers at this link
Also, I've linked the datasheet for the OJ J4680 http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA1-9437EEE.pdf
Hope this helps, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Similar Messages

Generating complaint number automatically

Hi,
What i need to do is:If a customer want to make a complaint registration to a bank through phone,a complaint number should be generated automatically for that particular customer in the database. please assist me to do this
Thanks

A database sequence can be useful for this (depending on the species of database you're using). That ensures uniqueness accross clusters of web servers.

Re: Official Complaint

I've been trying to order BT unlimited broadband for several weeks. Despite telling them in several phone calls and emails that they had the wrong address for the phone line they assured me that all would be well and a new hub would be sent to the correct address and the engineer would be directed to the correct property. This turned out to be false as the new hub wasn't sent out and the engineer of course went to the wrong address.
I raised an official complaint, well actually I tried to raise it several times but was fobbed off until finally someone gave me a complaint number, a manager then rang that day to promise me she would 'train' her staff to not lie about having fixed the problem when they hadn't. She than promised that she was on the case and that a specialist reorder team would ring me before 8 that evening. This of course also turned out to be false. (maybe she needed to train herself ?)
The next day I raised the complaint again and was told that the previous managers senior would ring me that day and that the specialist troubleshooting team would ring me before 8pm that night. This of course also turned out to be false.
Finally received a text to say 'your case has been passed to the Dundee Trouble shooter team. One of our advisors will contact you by 8pm' the next day. This of course also turned out to be false. (anyone spotting the pattern?)
I think I will cancel the order and try Plusnet, as surely they can't be as incompetent ?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Complaint over engineers work

I have recently had a repair on my line that required the installation of a new drop wire.
Previously the old dropwire had run down the side of the house then along a brick lip so that it was concealed from view. The new (Black) dropwire now runs down the front of the house. I am extremely disappointed at this poor workmanship. the engineer obviously saw where he removed the old cable. Why didn't he just follow the same route.
I initially contacted BT, somehow I found a complaints number, which is a miracle in itself. The person I spoke to told me to contact Openrach. I emailed Openreach who told me to speak to BT. This company wants to be No1 for Customer Service.......HOW?

Hi welcome to the forums
i am sorry to hear about your problem however Openreach do not deal with the public only with the communications providers under rules laid down by OFCOM to ensure all communications providers receive equal treatment you could try contacting the forum mods at this link they may be able to get this resolved for you http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Complaint registering in EP (reporting error)

Dear All,
I want to create iview in EP... which can register complaint.
Here user will only need to provide the problem he is facing and as he clicks on Submit, system should generate complaint number ( this can be as similar to message we generate on service.sap.com while reporting product error)
I want to provide same kind of link so that users need not to call and send complaint.
Expers Pl. help me with this...
Points will be rewarded to all of you...
Pl. Help...
Response Awaited.
Regards,
Purav

Hi Prem,
Yes mine is 1st case.
it is a web application
developed using php.
and can be accessed using URL over LAN
so suppose if i provide that URL for accessing this Complaint report than is it possible to access this module.?
also 1 more thing,...
here 1 more problem is i need user id...
so how will i grab it from EP's session?? caz mine is external module....
so cannot take session id from our EP application...
Regards,
Purav

Workflow Number Range

Hi Experts,
I have a problem ,in My business scenario I create a Business Contact from Front Office and for create a business contact I call a workflow . There is a problem when I create a Business Contact it generate a unique number . But the number is not same as it generate in the workflow .
So, Can Any body suggest me how I generate same number form Business Contact and workflow.
Regards,
Khurram Siddique

Hi,
Actully I am Attanding the complaint from the Front office and For Every complaint there is a workflow
eg. I attand a complaint form the customer for bill problem .When agent recieve this complaint the first step for recieve the complaint is to create a Business Contact and save Business contact then Business contact generate a unique Number like 223 .Whenever I save the Business Contact it go to the Inbox of Billing Department' Agent for solving the complaint but the Workflow ID is not same as Business Contact.
So, If I want to give the complaint number to customer then my Bcontact and Workflow ID is different I want that they shud same or any other solution.
Regards,
Khurram Siddique

In NOKIA, Customer is cared till he buys. After th...

I had recently bought a Nokia N91 handset for Rs 28,000, about 3 months back. Within a week, it had to be dispatched to customer care centre due to malfunctioning. I received the phone back after a month. After a month again, it had to be dispatched to Nokia care centre on 5-Sep-2006. The target date for delivery was 5-Oct-2006. In Nokia, it takes minimum 1 month to repair any phone. The complaint number is 2-1JKT61.
Upon inquiring on helpline about my handset after 10 days, I was told that the new target date is 30-Sep-2006.And, upon inquiring on 30-Sep-2006, they confirmed delivery, and that I could collect the handset from the Nokia care centre. Similarly, SMS status, indicated “Status closed, Send to L3”. It seems Nokia believes, the term L3 is very informational, and satisfies the customer’s query.
Upon reaching the center, I was informed, that they have no information about the delivery of this handset. Further, there was no revert mail about the handset delivery from the head office. It was very encouraging for a person who had just driven 15km drive to the center in just over 1.5 hrs.
I was told to wait another 48 hrs and thereafter, another 12 hrs. I was further assured, that Nokia repair cell would inform me about the handset.
Of course, they has never called till date.
Obviously feeling frustrated, I aggressively inquired on the helpline about the handset. I was asked to behave professionally by the helpdesk of the company. But in events till date, Nokia has not showed professionalism as expected from this company. Further, my monetary investment is blocked due to this negligence.
After personally visiting the Nokia care centre, I am now told, there are scores of cases in this model, and that my case is not so special. And, there will be no refund or replacement.
When challenged about dragging Nokia Customer Care to consumer court, they openly claim that this case will be dismissed from the court without success, and till the case continues, the handset will not be returned.
It seems the Nokia as a company has not only employed good lawyers, but also the judges, who will always deliver the case in their favor. After all, consumer safety laws of this country are not strong enough to teach Nokia a lesson.
I will be moving a petition against nokia in consumer court, and I would request all Nokia handset owners who have suffered the agony of the nokia customer care to unite and fight against this injustice.
In NOKIA, Customer is cared till he buys. After that, who cares !!

I have to say that my experience of Nokia is just the same and it only adds insult to injury when moderators on here patronisingly lecture to the very customers who pay Nokia employee's wages by buying the handsets.
This is a help forum. People may want help on how to formally complain to or about Nokia. I'm afraid moderators and those fortunatel enough not to have suffered at the hands of Nokia's appalling customer service need to be realistic. Nokia cannot have it both ways; they either take customer service seriously and train/remove the idiots they have on their helpdesk or theyt accept that there will be a backlash.
I have exhausted just about every avenue I can think of to recover a handset I have been without now for the fifth week. See 'Beat this' in the Smartphones forum for more info.
I have tried phoning, e-mailing and writing letters. Your phone calls go unreturned. E-mails are replied to usually but in a usually generic and always unhelpful fashion, offering nothing by way of resolution. My letter to Nokia Head Office has gone unanswered. Out of sheer frustration (well you can only believe the usual line 'we're still waiting for a response to X Dept' for so long), I have written to the Board of Directors of Nokia in Finland. Not after though speaking to the MD of CRC, Mr Cameron Radford who also expressed concern that Nokia just refuse point blank to take ownership of a situation they themselves have created.
I had my handset stolen. It was brand new. Despite CRC claiming on insurance with the carrier, UPS, they are not allowed to use the claim to provide a new replacement handset to me. They will only offer a secondhand handset because Nokia insist this is part of the warranty. Because not even a second hand handset was available for me, Nokia saw fit to keep me waiting for weeks even before anyone told me what the cause of the delay was.
I do not understand how a business that is so blatantly inadequate when it comes to basic customer service can be so large. Nokia are an absolute disgrace. If the company took a pride in customer service, instead of 'telling off' those who are so frustrated, they complain on here, they would actual pick up the problem and do something to turn it around.
Nokia...YOU ARE A DISGRACE.

Who should I contact for a photo taken by iphone that could be a potential advertising idea.

I just found something AMAZING from a picture taken from an iphone and I want to contact the advertising department. (It is a great idea for advertising the big screen of iphone 6 plus)
I am an international student from University of Illinois at Urbana-Champaign. Two day's ago there was a lunar eclipse and I took a picture of the moon with my iphone 5s with the aid of a telescope. I was stunning with great details of craters and valleys. Today I received my iphone 6 plus. With the bigger screen I observed the picture carefully and suddenly I found a red dot on the moon. Then I zoomed in and OMG it is a satellite! I cannot believe I can actually take a picture of human satellite via a cell phone. I am truly impressed by the power of large screen of iphone 6 plus!
Some of my friends think I should contact Apple because they think it is a "million-dollar idea". I just want to share my surprise to more people and show them that this new iphone is just spectacular!
So who is the best person I should contact? Thanks a lot!

Thanks Colin.
But I have tried Apple Care before and they always tell me it´s a matter for Apple Retail, of which they are not a part.
Is there not an Apple Customer Complaints number or better still, e-mail address? I am sick of speaking to (usually rather arrogant) Dutch techies who aren´t interested in helping me.
As for the problem, I had a feeling it´d be the logic board. They have twice told me that they´d repaired it. Seems like they´ve just done two bodge jobs to me. Not the kind of service I would expect from Apple.
Any other ideas from anybody? Someone must know something...?
John

No Service and warranty support from Lenovo in the Service Center for K900... HCL Touch Jalandhar.

I recently bought this phone on 25th day of Octuber 2013. And 17 days earlier while using the phone it suddenly restarted itself then never detects any sim card. After that I checked the sim card, cleaned it with a cloth and reinserted it in the phone but the phone didn't detects it, also tried other sim cards but no sim was detected in the phone. Then I made a call in the Lenovo smartphone customer care and I told them about the problem in the phone and they gave me addresses and numbers of two service centers; first in Chandigarh and second in Jalandhar. Jalandhar was the nearest SC for me, so I visited the authorised Service center of Lenovo in Jalandhar city "Logic Computers C o HCL Care" then I gave the phone to their technician for inspection. After throughly inspecting the phone he announced that the phone's motherboard have to be replaced wih the new MB as the sim card slot is not working. Then they returned my phone and told me that the complaint for this handset is registered with them and I will be called whenever the motherboard reaches the SC. Now its already 16th day from the day I registered the complaint but I didn't received any message or call from the SC; instead I called them twice and they just have one answer that the complaint is under processing in the system and the part is not available in the company. They also told me that it might takes an month or never be repaired as the company is very irresponsible for after sale service support. Sol there's no support and warranty for the Lenovo Smartphones in India. It was my first Lenovo product and it just failed to prove that they worth the cost. If Lenovo Support really exist in India please replace or repair my phone as I had spent Rs 24000 over it. My complaint number is SRIN0701404240002; the complaint is registered by "Vaishnav Anand". Please prove yourself or I will spread all about your Bad Service Support all over the internet and registered a case against you in Consumer Court. Thanks

Solved!
Finally I've got another DVD recovery set from Lenovo. Now it works. Seems that the first DVD set was invalid .
Regards,
P.

E-Mail date error

Hi All,
I am using the below code to send an email, however when I look in the SOST transaction the date is coming out as 30.70. 200. Has anyone experienced this before and if so how to resolve.
Thanks for your help,
Colm
    DATA: MAILDATA TYPE SODOCCHGI1.
    DATA: MAILTXT TYPE TABLE OF SOLISTI1 WITH HEADER LINE.
    DATA: MAILREC TYPE TABLE OF SOMLREC90 WITH HEADER LINE.
    DATA: LV_SUBJECT TYPE C LENGTH 40.
    DATA: LV_CUSTOMER TYPE C LENGTH 27,
          LV_DATE TYPE C LENGTH 24,
          LV_DUEDATE TYPE C LENGTH 35,
          LV_COMPLAINT TYPE C LENGTH 40,
          LV_TIME TYPE C LENGTH 35,
          LV_QMNUM TYPE VIQMEL-QMNUM,
          LV_KUNUM TYPE VIQMEL-KUNUM,
          LV_ERDAT TYPE C LENGTH 10,
LV_LTRMN TYPE C LENGTH 10,
          LV_LTRUR TYPE C LENGTH 10.
    CLEAR:    MAILDATA, MAILTXT, MAILREC.
    REFRESH: MAILTXT, MAILREC.
    CALL FUNCTION 'CONVERSION_EXIT_ALPHA_OUTPUT'
      EXPORTING
        INPUT = I_VIQMEL-QMNUM
      IMPORTING
        OUTPUT = LV_QMNUM.
    CALL FUNCTION 'CONVERSION_EXIT_ALPHA_OUTPUT'
      EXPORTING
        INPUT = I_VIQMEL-KUNUM
      IMPORTING
        OUTPUT = LV_KUNUM.
    CONCATENATE I_VIQMEL-ERDAT+6(2) '.' I_VIQMEL-ERDAT+4(2) '.'
    I_VIQMEL-ERDAT(4)
    INTO LV_ERDAT.
    CONCATENATE I_VIQMEL-LTRMN+6(2) '.' I_VIQMEL-LTRMN+4(2) '.'
    I_VIQMEL-LTRMN(4)
    INTO LV_LTRMN.
    CONCATENATE I_VIQMEL-LTRUR(2) ':' I_VIQMEL-LTRUR(2) ':'
    I_VIQMEL-LTRUR(2)
    INTO LV_LTRUR.
    CONCATENATE
        'AGRI CUSTOMER COMPLAINT No:' LV_QMNUM INTO LV_SUBJECT SEPARATED
        BY SPACE.
    CONCATENATE 'Complaint Number:' LV_QMNUM INTO LV_COMPLAINT SEPARATED
    BY SPACE.
    CONCATENATE 'Customer Number:' LV_KUNUM INTO LV_CUSTOMER SEPARATED
    BY SPACE.
    CONCATENATE 'Date Raised:' LV_ERDAT INTO LV_DATE SEPARATED BY SPACE.
    CONCATENATE
           'Date to be resolved by:' LV_LTRMN INTO LV_DUEDATE SEPARATED
           BY SPACE.
    CONCATENATE 'Time to be resolved by:' LV_LTRUR INTO LV_TIME
    SEPARATED BY SPACE.
    MAILDATA-OBJ_NAME = 'Agri Customer Complaint'.
    MAILDATA-OBJ_DESCR = LV_SUBJECT.
    MAILDATA-OBJ_LANGU = SY-LANGU.
    MAILTXT-LINE = LV_COMPLAINT.
    APPEND MAILTXT.
    MAILTXT-LINE = LV_CUSTOMER.
    APPEND MAILTXT.
    MAILTXT-LINE = LV_DATE.
    APPEND MAILTXT.
    MAILTXT-LINE = LV_DUEDATE.
    APPEND MAILTXT.
    MAILTXT-LINE = LV_TIME.
    APPEND MAILTXT.
    MAILREC-RECEIVER = LT_ADSMTP-E_MAIL.
    MAILREC-REC_TYPE = 'U'.
    MAILREC-REC_DATE = SY-DATUM.
    APPEND MAILREC.
    CALL FUNCTION 'SO_NEW_DOCUMENT_SEND_API1'
      EXPORTING
        DOCUMENT_DATA              = MAILDATA
        DOCUMENT_TYPE              = 'RAW'
        PUT_IN_OUTBOX              = 'X'
      TABLES
        OBJECT_HEADER              = MAILTXT
        OBJECT_CONTENT             = MAILTXT
        RECEIVERS                  = MAILREC
      EXCEPTIONS
        TOO_MANY_RECEIVERS         = 1
        DOCUMENT_NOT_SENT          = 2
        DOCUMENT_TYPE_NOT_EXIST    = 3
        OPERATION_NO_AUTHORIZATION = 4
        PARAMETER_ERROR            = 5
        X_ERROR                    = 6
        ENQUEUE_ERROR              = 7
        OTHERS                     = 8.
    IF SY-SUBRC <> 0.
      MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
              WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
    ENDIF.
    SUBMIT RSCONN01 WITH MODE = 'INT' AND RETURN.

I solved this. Insted of defining
DATA: MAILREC TYPE TABLE OF SOMLREC90 WITH HEADER LINE.
i should have defined it as:
DATA: MAILREC TYPE TABLE OF SOMLRECI1 WITH HEADER LINE.
Thanks for your help

E71 issues so far, HELP!!!

ok i've had my e71-1 a total of two weeks and so far come across two major problems that are driving me mad,and have discovered that they are linked.firstly when connected to my pc, the fone will not allow me to 'safely remove, i know enough about pc's to understand task manager and have closed down any and every app that could possibly be accessing my phone and still comes up wit either something is using nokia.......lcif dvice or using nokia...... Usb obec device. Forcing me to simply remove the cable. This then brings about the seond problem, the wonderful 'file corrupted message on any theme or app i try to install. I tried the recommended encryption tricks etc and nothing worked,had to resort to full reset via the *#7370# after removing memory card to resolve it.would prefer nt to do that three or four times a week as i like my phone setup a particular way that takes some doing. So any input into the first safely remove issue would be greatly appreciated. If it makes a difference my system is running vista sp1.
Thanks

vikeshk wrote:
hi all,
i bought an E-71 two months back and the camera stopped working one month later. i gave it to nokia care centre in Jaynagar bangalore and they said they have to send it to the back office to get it repaired. It is been a month now and they still say it is under repair. The Job sheet number is49946555009072536 the complaint number is 1-7770470372. They never give me a satisfying answer whenever I call them and the local nokia care centre in bangalore dont know the where abouts of my phone. please some body help. I am planning to take this issue to the consumer court.
first of blu is right, you are hijacking his thread. second if you want to contact nokia you can do so by using the contact us button on the top right of this page. this is a user to user forum and all nokia care points are actually independent and work on nokias behalf. i understand you are frustrated but this is really not a place that can help you with it. users here come to trouble shoot and problem solve issues are they pertain to mobile phones and software mostly.
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

Product Name HP Pavilion DV 2700 and S/N : 2CE8080KXT

Dear HP Team,
I bought a HP Laptop from US 2 years back with following description :-
Product Name HP Pavilion DV 2700 and S/N : 2CE8080KXT
Monitor Panel of laptop (Holding monitor screen) has damaged accidentally.I am looking for the part replacement.
Kindly suggest what is required to be done as when I contacted to Indian Customer care they told that do not have the database of this laptop in India and I have to contact US Customer care for the same.
Although , they register a complaint and provide me the complaint number for reference
Ref complaint ID : 4664577147
Suggest me the way to get this Part replaced with in a shortest duration and cost to be paid for the same.
Thanks

Well, on my end, the best suggestion i can give you is this.
If you know someone in the US who can send you the part, then you can visit this website here and order the part that you need.
~reikableu~
...KUDO's to me and if this resolves the issue, please tag this as "AcceptedSolution"
~I MAYBE working for HP Consumer Notebook Support but any opinion stated are not at anyways connected to those of HP.~

Un resolved issue in Blackberry Z10

I an not able to configure my official mail id in Z10.
In this regards I made the complain on 8th April 2013 my complaint number is <removed>, it now this issue was not solved.
I am not happy with Blackberry service.
Reg,
Hari
EDIT: Personal Information such as ID #s are prohibited for your security. Please review User Guidelines under section "Be careful."

Hi and Welcome to the Community!
Sorry, but since this is a user-to-user community, we have no access to your prior complaint...
But, what exactly is your "official email" host? If, by that, you mean a hosted account (e.g., @bb or @carrier), then indeed those are not accessible via a BB10 device since those email addresses are provided by BIS, and BB10 does not use BIS. BlackBerry is providing 1-year of forwarding to give users time to shift off of those hosted email accounts.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

IOS 8 No 2G/3G Toggle (No Internet in INDIA)

Hello,
I am currently a medical student in india, I updated my iPhone 5s to iOS 8 and started experiencing this problem. With iOS 7 (Which has 2G/3G Toggle) my internet use to work moderately well, It kept loosing signal here and there but it was bearable. I user CELLONE/BSNL as my cellular service and after updating to iOS 8 my Whats app works perfectly fine but none of the other apps work (over internet ofcourse). When i use Safari and lets say i load apple.com, It would load apple.com(After toggling airplane mode like 10 times) and after going to apple.com, If i try going to google.com it disconnects the internet(Then i have to toggle airplane mode 10x again) this is happening over personal hotspot aswell. This is very irritating because i contacted my carrier they said they did everything they could from their side and now i have no option but to contact apple to bring back 2G/3G toggle. Please push out a update to add 2G/3G toggle back into the settings menu or Please contact BSNL/CellOne customer service from your end to push our a carrier update for iPhone.
My Complaint number for BSNL is Docket Number - 1I22302289.
Thank You,
Fenil Gandhi

Switch to a supported carrier.
By the way, you are NOT speaking to Apple.

Need help on Webi

I am creating a webi report where each person has own complaint numbers.
The result I wanted to be:
Person A
Person B
Person C
1
4
7
3
5
9
2
8
6
I tried several ways but nothing come out correctly. One of them is I just put complaint number and all 3 people get same complaint numbers which I don't want. I tried use function/operator in variable editor, and it gives me multivalue error.

Hi Glenn,
And alas that's the problem :-(
You need to use a mix of Dimensions and Key Figures/Value fields.
I'm just trying to think of a workaround....one that springs to mind but its really messy...
Create a one column table per Person..So form the example above you have 3 tables, aligned tightly side by side. There will be a filter on each table selecting the relevant Person. The column heading will be free text of the person's name and the row values are your complaint No.
That isn't going to be a runner though if you have a lot of Person's.
With regards
Gill

Complaints number

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