Complete removal of iTunes and QuickTime
If I completely remove iTunes and QuickTime, will all the songs from my music library in iTunes be deleted too? Will they be there when I install iTunes again?
Windows XP Pro
Hi Mihail,
When you delete your installation files (like through Add or Remove Programs in Control Panel, or if you use the Windows Installer CleanUp Utility), your song files should be saved.
As long as you don't delete the folder called "iTunes Music" (which is inside another folder above that, called "iTunes"), then your songs will be fine.
By default, I believe iTunes saves its library in your My Documents/My Music folder, although it may be stored elsewhere. You can always go to the "Start" menu on your computer, and chose "Search" to search for your "itunes music" folder.
Regardless, the installation files/folders are separate from your iTunes library files, so they should be safe.
-Kylene
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After completely uninstalling iTunes and QuickTime, registry keys remain!
I have completely uninstalled iTunes and QuickTime from my PC (OS = XP Home) and deleted all folders and files associated with Apple, iTunes or QuickTime that were not removed during the normal uninstall procedure.
Also, I have cleaned my registry using Registry Mechanic. However, about 120 registry keys for iTunes and QuickTime stubbornly remain. I have tried to remove them several times, but on the next scan they are still there. Manual removal using Regedit also fails, resulting in the message:
"Cannot delete **: error while deleting key".
I don't understand how a program that has been completely deleted can still have registry traces. The offending keys (listed below) are in the Custom Controls section. How can I delete them?
Location: HKEYCLASSESROOT\daap\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\daap\shell\open\command
Value : (default) = C:\Program Files\iTunes\iTunes.exe /url "%1"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\itms\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\itms\shell\open\command
Value : (default) = C:\Program Files\iTunes\iTunes.exe /url "%1"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\itmss\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\itmss\shell\open\command
Value : (default) = C:\Program Files\iTunes\iTunes.exe /url "%1"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\itpc\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\itpc\shell\open\command
Value : (default) = C:\Program Files\iTunes\iTunes.exe /url "%1"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aa\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-130
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aa\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aa\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aax
Value : FriendlyTypeName = @C:\Program Files\iTunes\iTunes.Resources\iTunesRegistry.dll,-4
Parsed : c:\program files\itunes\itunes.resources\itunesregistry.dll
Location: HKEYCLASSESROOT\iTunes.aax\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-130
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aax\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aax\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aif\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-132
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aif\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aif\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aifc\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-132
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aifc\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aifc\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aiff\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-132
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aiff\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.aiff\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.BurnCD\shell\burn\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /AutoPlayBurn "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.cda\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-256
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.cda\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.cda\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.cdda\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-256
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.cdda\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.cdda\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.ImportSongsOnCD\shell\import\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /AutoPlayImportSongs "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.ipa
Value : FriendlyTypeName = @C:\Program Files\iTunes\iTunes.Resources\iTunesRegistry.dll,-203
Parsed : c:\program files\itunes\itunes.resources\itunesregistry.dll
Location: HKEYCLASSESROOT\iTunes.ipa\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-163
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.ipa\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.ipg\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-162
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.ipg\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.ipg\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.ipsw\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-163
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.ipsw\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itb
Value : FriendlyTypeName = @C:\Program Files\iTunes\iTunes.Resources\iTunesRegistry.dll,-204
Parsed : c:\program files\itunes\itunes.resources\itunesregistry.dll
Location: HKEYCLASSESROOT\iTunes.itb\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-165
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itb\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itb\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itl\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-145
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itl\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itl\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itms\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-161
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itms\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itms\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itpc\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-148
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itpc\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.itpc\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m3u\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-149
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m3u\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m3u\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m3u8
Value : FriendlyTypeName = @C:\Program Files\iTunes\iTunes.Resources\iTunesRegistry.dll,-205
Parsed : c:\program files\itunes\itunes.resources\itunesregistry.dll
Location: HKEYCLASSESROOT\iTunes.m3u8\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-149
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m3u8\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m3u8\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4a\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-141
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4a\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4a\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4b\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-143
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4b\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4b\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4p\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-143
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4p\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4p\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4r
Value : FriendlyTypeName = @C:\Program Files\iTunes\iTunes.Resources\iTunesRegistry.dll,-202
Parsed : c:\program files\itunes\itunes.resources\itunesregistry.dll
Location: HKEYCLASSESROOT\iTunes.m4r\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-164
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4r\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4r\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4v\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-141
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4v\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.m4v\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mov\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-135
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mov\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mov\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mp2\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-137
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mp2\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mp2\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mp3\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-129
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mp3\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mp3\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mpeg\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-133
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mpeg\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mpeg\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mpg\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-133
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mpg\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.mpg\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.pcast\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-148
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.pcast\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.pcast\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.PlaySongsOnCD\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /playCD "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.pls\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-149
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.pls\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.pls\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.rmp\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-148
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.rmp\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.rmp\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.ShowSongsOnCD\shell\showsongs\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /AutoPlayShowSongs "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.wav\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-134
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.wav\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.wav\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.wave\DefaultIcon
Value : (default) = C:\Program Files\iTunes\iTunes.exe,-134
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.wave\shell\open\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /open "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\iTunes.wave\shell\play\command
Value : (default) = "C:\Program Files\iTunes\iTunes.exe" /play "%L"
Parsed : c:\program files\itunes\itunes.exe
Location: HKEYCLASSESROOT\QuickTime.m15\DefaultIcon
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe,-130
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.m15\shell\open\command
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe "%1"
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.m1a\DefaultIcon
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe,-130
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.m1a\shell\open\command
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe "%1"
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.m1s\DefaultIcon
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe,-130
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.m1s\shell\open\command
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe "%1"
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.m1v\DefaultIcon
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe,-130
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.m1v\shell\open\command
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe "%1"
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.m75\DefaultIcon
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe,-130
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.m75\shell\open\command
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe "%1"
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mp2\DefaultIcon
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe,-130
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mp2\shell\open\command
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe "%1"
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mpa\DefaultIcon
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe,-130
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mpa\shell\open\command
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe "%1"
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mpeg\DefaultIcon
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe,-130
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mpeg\shell\open\command
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe "%1"
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mpg\DefaultIcon
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe,-130
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mpg\shell\open\command
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe "%1"
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mpm\DefaultIcon
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe,-130
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mpm\shell\open\command
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe "%1"
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mpv\DefaultIcon
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe,-130
Parsed : c:\program files\quicktime\quicktimeplayer.exe
Location: HKEYCLASSESROOT\QuickTime.mpv\shell\open\command
Value : (default) = C:\Program Files\QuickTime\QuickTimePlayer.exe "%1"
Parsed : c:\program files\quicktime\quicktimeplayer.exeManual removal using Regedit also fails
In regedit, check the permissions on one of the keys that you're failing to remove. Does the user account that you're logged into (while doing the regedit) have full permissions on the key? -
Error Messages for iTunes and Quicktime, what do I do?
Hello, I'm in need of some help.
Let me walk you all through what I did for the last 4 hours:
(important note: I suck at far too much computer stuff, so I am fully aware that as you read the following, at certain points I probably made the problem much worse than it needed to be, I am not proud of this, but everything you read did happen, stupid as it probably was for me to pursue the problems in the particular way that I did. Hindsight is 20/20.)
I updated my iTunes v7.7 to v8.0 today, and after trying it out for a while decided that I didn't like it and wanted to go back to what I was using before.
So, because I didn't know what else to do, I tried to re-install the original iTunes software that came with my iPod (a 20gig classic I bought in 2004). That version of iTunes was v6.0 (again, 3 years ago).
Part way through the installation process, I got a message that said that, because I had a newer version of iTunes on the computer already, it wouldn't install the version on the disk.
So I uninstalled v8.0, restarted my computer, and installed the v6.0 from the CD-ROM I had.
It was then that I found I had NONE of the 6000+ songs in my iTunes window. I checked my computers files to find that they were still in the library, but my iTunes screen was completely devoid of all my music.
So I tried to get it all back on the player. I discovered that by right-clicking "Play" for the individual files from the folders in my iTunes that they would come up on the player, but that meant that I'd be clicking in 6000+ songs, one by one, till they were all back. I didn't want to do that.
So I tried a system restore (again, read "important note" at top of post). After that happened and I was looking at my desktop again, tried opening iTunes, and it gave me a message that said:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
And it asks if I wanna send an error report. I decline, then try opening Quicktime. Same message. So I try to uninstall both programs (i know, i know, "important note"), and iTunes uninstalls, Quicktime does not, because, as my computer puts it, "a fatal error occurs."
But since I have iTunes uninstalled, I go to apples site and download iTunes v8.0 again. After waiting for all that to get done, I get the same error message.
So I peruse this very discussion forum, and after looking for a good while at what is being recommended I go to a site and download v7.7 again.
Again, I get the same error message.
So here I am. I've tried working it out myself for the last 4 hours, and I seem to have made things worse.
So please, please, PLEASE, I ask for any help you can provide.
Can I get my iTunes back?
Is my Quicktime corrupted now?
Am I totally screwed?I had the same problem when I went to upgrade to 8 and then downgrade back to 7.7. To fix this is a little involved, but you can do it. Let me put it this way, I talked my mother through it on the phone, and she has a hard time finding the power button So no worries, I'll help you get back up and running. I am running Vista now, so I am going off of memory for Vista, so bear with me.
I would do the following:
1. Uninstall both iTunes and Quicktime by going to Control Panel-Add Remove Programs, and choosing first Quicktime then iTunes.
2. Clean your registry. Easy now, it is not that hard. To do it, go to http://www.ccleaner.com/download and download CCleaner. It is free and has NO spyware. Install it and run the registry cleaner. It will remove any trace of both programs from the registry. Now you have 2 choices.
3a. Now I would install iTunes 8. Because you already installed it once, it converted its database file that it uses to track the library and play lists up to the iTunes 8 standard.
3b. If you have no problem loosing your playlists and library settings, you can go back to iTunes 7.7. To do this, first search for "itunes.ttl". To do this, go to Start-Search Files and Folders- and type in "iTunes.ttl" Once the search finishes, it will tell you where it is located. Navigate there using Windows Explorer or My Computer and delete it. Now you can install iTunes 7.7 with out any errors. You will not loose any files! just your playlists and it will not remember what is in your library.
As far as adding your songs again, did you try to re-importing your music? If you go to the file menu-add folder to library. It will bring up a dialogue box that will allow you to browse to the folder with your music.
Let me know if this works. I will help in anyway I can.
Good Luck,
linesma -
ITunes and Quicktime Installation Troubles
I had to completely remove iTunes and Quicktime from my computer, and now I am having difficulties reinstalling it. When I download iTunes+Quicktime it begins to install, and then stops, saying there was an error installing Quicktime. The error is that an installation is already in progress. I have tried everything, including Windows Clean Up Utility, CCleaner, and I have gone through Control Panel, My Computer, and Task Manager. I really need some help on completely removing Quicktime from my computer. Thanks soooo much!
Could you give the exact error message with error number if there is one.
Does this problem only apply to installing QUicktime? If so using the installer clean up utility to remove any entries for QUicktime usually fixes this. The only catch is that Quicktime does not always show up properly in the clean up utility. Look out for blank entries or numeric entries that look like QUicktime version numbers i.e 7.x
I would try installing Quicktime separately. Download the version of Quicktime that does not include iTunes. It is not the default option.
http://www.apple.com/quicktime/download/win.html
If there is a general installer problem, this thread contains a post suggesting the deletion of the following registry key:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\InProgress
http://www.vistax64.com/vista-general/40960-vista-business-msi-error-1500-a.html
This key should not normally be present if there are no installations in progress and it applies to Installer error 1500 -
Installed itunes and quicktime 7.1.3 but....
I installed the new itunes so i could buy some movies but when i went too open it it said error- cannot open file need quicktime 7.1.3 too run - so I reinstalled it 3 times and it didn't work, so then i just intalled quicktime 7.1.3 and it still didn't work. So now i cant use itunes.
when i went too open it it said error- cannot open file need quicktime 7.1.3 too run - so I reinstalled it 3 times and it didn't work, so then i just intalled quicktime 7.1.3 and it still didn't work. So now i cant use itunes.
here's what we'll try first with that one.
first, completely remove your existing itunes and quicktime using the instructions from the following document:
Removing iTunes and QuickTime for Windows
second, download and install the Windows Installer CleanUp utility. use it to check for any leftover itunes or quicktime installation configuration information. if you find any, remove it with CleanUp.
Description of the Windows Installer CleanUp Utility
now restart the PC. download and save a copy of the itunes 7.0.1.8 installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
iTunes 7.0.1.8 Installer
if that install goes through okay, restart the PC and try to launch itunes again. does it launch okay this time, or do you get an error message? if you get an error message, what does it say this time? -
ITunes and Quicktime 7 install errors
Hi folks
Had no probs with these programs at all until the v7 release. Been running Quicktime Pro and iTunes for a wee while on version 6. When I run the iTunes v7.07 installer I get "The installation of Quicktime did not complete successfully. iTunes needs Quicktime." and it quits back to desktop after that (windows xp pro that is).
I've read some other posts about similar problems, so tried uninstalling itunes and quicktime completely, however, iTunes has gone, but Quicktime won't uninstall now. It's gone from Add/Remove programs, it's "Uninstall Quicktime" icon starts up an installshiel wizrd box then just disappears with no effect. I tried reinstalling the new Quicktime-only installer over the top, same problem...errors during install.
So now, I can't install/reinstall an updated Quicktime, can't uninstall the Quicktime Pro I've already got, I have no iTunes on my machine any more and no way of getting it back on, cos the installer won't work without this Quicktime problem being sorted!! ARRRGGHHH!!!
Any ideas folks? I've tried safe mode...Quicktime isn't listed under Add/Remove programs in there either. I'm thinking I'm gonna have to rebuild my laptop again...I spose it could do with a spring clean, though ideally I'd like to not have to!
Cheers muchly in advance
Lee
Dell Inspiron 9100 laptop Windows XP ProHey l33bert,
This article will help troubleshoot this issue: http://docs.info.apple.com/article.html?artnum=93976
Make sure your logged in as an administrator and security software is disabled. Start at "Empty your Temp directory and restart" and continue down th earticle. It does link to the installer cleanup utility, that blackhillsjen mentioned, and shows steps on howto use it.
some people also prefer to install from Quicktime stand-alone installer: http://www.apple.com/quicktime/download/win.html
Jason -
ITunes and Quicktime will not launch
I cannot get my iTunes or Quicktime to launch. I have uninstalled, reinstalled, upgraded, and tried several fixes that I found on this discussion board. No Luck! I'm using XP Pro SP3. When I first installed iTunes, it worked, but then quit working about 4 weeks later. I'm using the latest versions of both iTunes and Quicktime.
The error message you are getting suggests that you do have one of the problem codec packs installed on your system or you have had in the past.
Quicktime does not install Quicktime.cpl in the system32 directory.
It is possible that one of them was installed without you knowing with other software, I think Storm may get installed with other things although I can't name anything.
You must look for the things on my list and uninstall them if you find them. Check in Add/Remove programs to see if there is an entry there.
When you have uninstalled the problem items go on to the next stage. If you can't find anything you had better go on as well.
Download the stand alone Quicktime (the one without iTunes):
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK. -
ITunes and QuickTime will not work..Yeah, another one
Despite my best efforts to try to solve my problem on my own and not both you kind people, I've been working on and off at trying to get my iTunes working, with no positive results at all. It's honestly been so long, I don't recall what might have sparked the issues, but every time I try to open iTunes or QuickTime they will begin to open but fail, bringing up the common windows error message:
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.
So far, I have totally deleted both iTunes and QuickTime twice from my computer- first just through Add/Remove Programs pathways, then more in depth with Registry Crawler to try to remove any traces of the programs- all before re-installing the two programs. Both times have failed, still leaving me unable to open either program, so I've broken down and come here- hoping to find anyone willing to lend a hand to help fix this issue so that I can finally listen to my music the way I used to.Perfect information, thanks.
That combination is almost always caused by some application stashing old QuickTime componentry down in your system files. (Codec packs and video converters are the usual suspects, although some Games might do it too.)
Let's go looking for the old stuff.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.) -
ITunes and Quicktime Error after automatice Apple update, need help!!!
So I currently have a new labtop with windows vista. I have been runining iTunes for the pass 3 months already no problems. The Apple automatic update has never caused any problems till now. Quicktime needed to be updated today, and I accecpted the update, prior to that iTunes and Quicktime was working properly. Once the quicktime update was complete, it restarted my computer like usual. Then when I tried to open iTunes this error came up:
"iTunes cannot run because it has detected a problem with your audio configuration"
Now I checked the audio configuration and nothing was changed or anything, that has not been touched at all, so I still think it had to do with the update. The next error was came up when I tried to open Quicktime and it read:
"Runtime Error!
Program C://ProgramFiles/QuickTime/QuickTimePlayer.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information"
So as long as I have been using Quicktime and iTunes I have never encountered this, I tried to re-install but the error kept coming up after it was installed. Please help me out!try doing following the steps in these articles
http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
hope this helps -
Hi . Ever since I downloaded the last itunes and quicktime update ( a week or so ago), I can't access any movies or video podcasts i have store in itunes on my pc (vista). iTunes crashes and my error reports tell me it is a quicktime error. Do i uninstall and reinstall quicktime, or completely uninstall itunes and reinstall it -- if so, what will i lose? Help, please!
Let's try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
Back to square one: new iTunes and QuickTime CRASH, CRASH, CRASH
I've been struggling with iTunes and QuickTime ever since the upgrade to 6.0.4. Everything worked just fine until then, and has worked fine since I got my iPod last June.
A couple of days after the upgrade to 6.0.4 iTune started crashing, with the error message: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
Please note this is only about using iTunes to play music on my computer (my iPod seems to be working fine.)
I've removed iTunes and QuickTime, reinstalled them, and this works for a couple of days, then iTunes starts crashing again (this has now happened twice.)
Strangely, this time, tunes in Party Shuffle at start up (from the last normal exit of iTunes) play just fine, but when I try to play something out of Library or swtich to a different genre or playlist in Party Shuffle, the programme crashes: iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
I've tried opening QuickTime alone, and it fails to open (no error message) it gets as far as the player, then there's a windows "thunk" and QuickTime closes.
So now I will uninstall, reinstall (starting with QuickTime, which seems to be the real culprit here) and maybe it will work for a couple of days. Computers are supposed to save time, not take up time in this way.
I don't seen any sign or word of a new version of QuickTime with a fix to this problem (many seem to be having it). How long do I have to go on this way. Perhaps the best is just to use another Windows Media Player or Nero ShowTime ... these seem to function without any sort of problem.Thank you Katrina and MossMan,
I do keep my computer under pretty tight wraps: Outpost firewall, AVG anti-virus, MS Anti-spyware. Ran the Ewido scan as suggested, Ewido did find quite a few cookies it considered of medium threat spyware ... removed these, and this did not resolve the problem with iTunes/QuickTime. Anyway, I'm not sure that cookies can cause programmes to crash?
I still think that it's unlikely that the problem with iTunes and QuickTime starting right after the upgrade to iTunes 6.0.4 and its QuickTime counterpart, is just a coincidence.
And if QuickTime is particularly vulnerable to some malware that none of the security programmes on my machine can find, and malware that has no effect on any other programmes, including other media players, then maybe this vulnerablity should also be something Apple should try to address.
Walter -
Exception processing message 0xc0000013 after updating itunes and Quicktime
After updating itunes and Quicktime, every time I remove a CD from my DVD drives I get an error saying no disk exception processing message 0xc0000013 Parameters 0x759f023c 0x87f51934 0x759f023c 0x759f023c.
I tried doing a restore to a time before that update and that didn't seem to help. It just gave me different parameters.
I'm using Windows Vista and this is driving me nuts.
Any help would be greatly appreciated.I also have the same problems as you guys after installing Corel Painshop Pro X12. I went into the task list and stop the CorelIOMonitor process and then the problem went away. I found out that you can disable this from starting up using System Configuration tool via Start -> Run -> msconfig
. It's an interm solution untell they fix it. Maybe someone needs to notify Corel or Apple to fix this problem. -
ITunes and QuickTime stopped working after an upgrade...
I have been pulling my hair out trying to get my iTunes working again. Here is what I have done already in order:
1. Does not work regardless of user (http://docs.info.apple.com/article.html?artnum=302856)
2. Tried running with changes to MSCONFIG
- Ran according to Apple Support Web Site (http://docs.info.apple.com/article.html?artnum=302538)
- Ran in Diagnostics mode
- Ran in /SAFEMODE
3. Uninstalled and removed from any reference from registry
4. Removed iTunes configuration files (http://docs.info.apple.com/article.html?artnum=302386)
5. Installed WinInspector Spy and launched iTunes to see what happened. Unfortunately I have not figured out how to copy and paste the log, but it shows the iTunes window class being created, a bunch of other stuff, then the OfficeWatson class, stuff and then the infamous "iTunes has encountered a problem and needs to close" message. After hitting the Send Error Report, I see the OfficeWatson window being destroyed and that is it. This leads me to believe that the problem is somehow with the outlook integration between iTunes and Windows? So I looked in my Add/Remove programs and sure enough Office and Outlook were upgraded the day after the last time i was able to use iTunes. So I tried uninstalling Office, iTunes and QuickTime. QuickTime refused to uninstalled claiming a fatal error. I then forcably removed it as described in the apple knowledge paper. Another interesting point, when I ran QuickTime, nothing happens, not even a crash message. When I run QuickTime Preferences from the system tray, the dialog shows, but when I click on the FileTypes tab, I get a RUNDLL error: "An exception occurred while trying to run "Shell32.dll, Control_RunDLL "C:\Program Files\QuickTime\QTSystem\QuickTime.cpl".
I also tried running StraceNtX.exe against it, but it doesnt create the right environment for iTunes (it thinks it is Windows 2000 and does have the right service pack).
PLEASE can someone help? This is the second time this has happened to me. The first time was on another computer that came with a "real" restore point (not the stupid one Windows has that does not work) and I solved it by simply restoring back in time. This time I do not have that option!
ARGH - I really do not want to have to use Media Player.
Is there a way to force a stack trace? I am a UNIX programmer and not familiar with Windoze.
Bryan
DELL Latitude 820, Intel Core 2 Duo, 4GB RamIt sounds as though things have got pretty screwed up. If you couldn't clean things up properly with the MS installer cleaup, there is thread on cleaning up uninstall information in the registry.
http://discussions.apple.com/thread.jspa?messageID=3637190�
I am not sure that I have anything more to offer as you appear to have done most things. Have you tried turning off all security software while doing the install, and doing the MSconfig thing with just Quicktime. Presumably your system is free of malware?
As a matter of interst, what happens if you have the task manager running when you start Quicktime, does it start and then stop, or keep running or not start at all?
A few people seem to have these intractable problems and the forum expert on this has been away since christmas, but you could try searching the forum for "b noir" posts about install/launch problems. -
I have windows 7 and I have been trying to install the newest update for itunes and quicktime but I keep receiving the same Bonjour error. I even tried to do it manually and no luck. I also tried to unistall bonjour but it would not even allow me to unistall it either. No matter what I do I get the same error listed below:
The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
I would greatly appreciate any help because this appears whether i am trying to install the updates or remove bonjour to reinstall. I am stuck.
Thank You in advance!!!The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on 25 June 2010. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
Latest update for Itunes and Quicktime has killed my internet
Last night i updated the latest Itunes and quicktime as per my regular software update process. The system required a reboot which i completed. I then complete permissions verifications and repairs.
I then attempt to open safari and go online it could not access the internet. Nor could it access the wi-fi config. pages. The signal of the airport was high and the router box appears to be working fine.
When i tried to open internet connect it opened the programme but could not access any details. It simply goes to the colour wheel. I attempted a reboot and experienced similar problems.
Please help!I have excactly the same problem. After completing this update my Airport card finds my home network no problem with a good strong signal, BUT I am not connected to the internet. When I look at the Network settings under the summary I have an amber'light' and the text says that whilst I am connected to my home network there is no IP address and it can not connect to the internet. Last time I had Aiprort sleep issues after a Security update and I had to memove the /System/Library/Extensions/AppleairportKext2 file to solve it. I noticed that this file is back again so deleted it, but still no joy as I can't get Airport to detect an IP address. My router is working fine as my Tiger equipped laptop connexts via Airport withy no problem, so it is something in this 10.3.9 suite of updates (iTunes/Quicktime/Security as at Nov 07) that has done it.
I now get a spinning beach ball when I select the menu bar Airport icon.
As my wife uses this computer for all her internet work and email, I am in big trouble as it is clearly all my fault. Any good samaritans that can restore marital harmony would be much appreciated.
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