Concerened about Vodafone support.

Question

Hi,
I'm a member of the Vodafone eForum and I have a couple of concerns I wish to raise about Vodafone Customer Support.
I signed up primarily to enquire about firmware updates for the N95 8GB, which is my first concern.
I am a bit miffed and disappointed to hear that they may not release the v30.x.x.xx firmware as they deem the handset to be no longer supported, even though the handset is still under Nokia's 24 month warranty and Vodafone's warranty. I still have issues with the handset crashing, hanging and restarting, sometimes in mid call. Vodafone insist that I send the handset to them for repair.
A task I am reluctant to undertake on the grounds of my second concern that a large majority of people on the Vodafone eForum are reporting that Vodafone's repair agents are voiding the warranties on the grounds that the handsets have "Water Damage" when the owners are adamant that the handsets have not been near water.
This issue centers mainly around the Nokia N95 8GB and the N96. Now there's one of two things that could be happening here: either someone is telling porkies or the N95 8GB and N96 are susceptible to condensation forming inside the handset when being carried in the pocket. I beleive this is something that does need addressing as there are a lot of Nokia owners, including myself who feel they are on the receiving end of unfair and unjust treatment.
I would be interested to hear other peoples views on this, as some of the eForum members (including myself) are planning on making further enquiries as to where we stand.
Thanks
Mick

Answer 1

One of the the easy ways to spot water damage to a phone is from small labels inside the phone which changes colour is it comes into contact with moisture. Sometimes, these labels are buried inside the phone, but on some models (including the N95), one such label can be seen in the battery compartment, as in the attached image.
The best thing you can do is seek a second opinion from a Nokia service point. The manufacturer will support you for the full term of the warranty, irrespective of the sales/production status of the phone. It is not unusual for networks to stop supporting phones when they stop selling new ones, this is often why updates stop being approved.
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