Conditional builds causes crash

A project I imported from RH5 (not using the Wizard, never
got that to work) which contains conditional topic tags and
conditional text tags crashes the RoboHelp.exe application when I
try to build with a condition specified. If I turn conditional
builds
offit builds just fine.
.MW

So you are using RH6 rather than going to an older version,
which can happen?
If yes, see Snippet 68 on my site. My guess is you have a
table with merged cells in it.

Similar Messages

Conditional Build Tags cause RH9 AIRHelp crash

I have seen multiple posts about system crashes when using RoboHelp HTML and conditional build tags. Is anyone having the same problem using build tags with RH9 and AIR Help output? I have tried different combinations of build tags, a single build tag, as well as different project topics. All cause RoboHelp 9 to crash when generating AIR Help. Any suggestions? Is this a reported bug?

Hi there, this sounds somewhat like the issue I have with generating WebHelp, which I've posted here: http://forums.adobe.com/message/3813225#3813225
I can't seem to find other posts that relate to this, and you mentioned other posts at the start of yours. Can you reply with links? I would appreciate your time.
Thanks,
Michelle

RH6 crashes with th and conditional build tags

Hello together,
The attached code worked fine with RH X5, but leads to a
crash with X6. To fix, you have to replace the <th> by
<td>, but it is not too easy to find the topic within a
project. The fix is quite easy, but it is hard to find in a big
project.
This happens, when the conditional build tag is used.
Thanks and best regards,
Katrin Lusser

Hello Peter,
My wife created the topic with X3 or X5.
She just tried again with X6 and after several changes (set
heading, insert, delete, etc.) she had the same constellation.
Unfortunately, until now, she could not find out the exact way to
reproduce. But it is definitely possible. We will post here, when
we find out, how to do it.
Best regards,
Michael

RoboHelp 8 Crashes when applying Conditional Build Tags

Hi Peter,
When I apply conditional tags, RoboHelp crashes.
History: A large project with several conditional tags - worked fine in RH6. When upgraded to RH8 the conditional tags freezes the webhelp generation with msvrc80.dll error. Works fine in RH8 without applying conditional tags, but I HAVE to apply the tags. All other projects have no problem with conditional tags - just this one crashes.
Read all (well, almost all) your suggestions on this. Incorrect table format seems to be the cluprit. What do you suggest? How do I locate the illformed table? It is a large project.
I looked at your snippet on this. My project:
(a) contains conditional tags
(b) does not seem to have any <td_null> tags.
I have to urgently release this with the conditions tags - what are my options now? The size of the zipped project is 63 MB.
Hemtya

Here you go. A bit long, but I am a big comparison freak - so I included the html code for the "good" table too:
OFFENDING TABLE:
</ul>
 
<table class="TableItem" style="border-left-style: Inset; border-top-style: Inset;
 border-right-style: Inset; border-bottom-style: Inset; border-left-width: 1px;
 border-right-width: 1px; border-top-width: 1px; border-bottom-width: 1px;
 margin-left: 3px;" cellspacing="0" width="99.535%">
<col style="width: 20.013%;" />
<col style="width: 5.146%;" />
<col style="width: 15.6%;" />
<col style="width: 4.807%;" />
<col style="width: 4.9%;" />
<col style="width: 8.196%;" />
<col style="width: 4.636%;" />
<col style="width: 36.703%;" />
<tr style="height: 4px;">
<td class="t1st" style="border-left-style: Inset; border-left-width: 1px;">Abnormal
 Flags:</td>
<td colspan="7" style="border-right-style: Inset; border-right-width: 1px;"> </td>
</tr>
<tr style="height: 4px;">
<td class="t1st" style="border-left-style: Inset; border-left-width: 1px;"> </td>
<td>H</td>
<td colspan="2"><a class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is greater than the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
 Result</a></td>
<td>L</td>
<td colspan="3"><a class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is less than the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
 Result</a></td>
</tr>
<tr style="height: 4px;">
<td class="t1st" style="border-left-width: 1px; border-left-style: Inset;"> </td>
<td>HX</td>
<td colspan="2"><a class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is significantly higher than the upper limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
 Alert Value</a></td>
<td>LX</td>
<td colspan="3"><a class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is significantly lower than the lower limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
 Alert Value</a></td>
</tr>
<tr style="height: 4px;">
<td class="t1st" style="border-left-style: Inset; border-left-width: 1px;"> </td>
<td>HH</td>
<td colspan="2"><a
 class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is potentially life threatening and is higher than the upper limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
 Panic or Critical Value</a></td>
<td>LL</td>
<td colspan="3"><a
 class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is potentially life-threatening and is lower than the lower limit of the reference(or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
 Panic or Critical Value</a></td>
</tr>
<tr style="height: 4px;">
<td class="t1st" style="border-left-style: Inset; border-left-width: 1px;
 border-bottom-width: 1px; border-bottom-style: Inset;"> </td>
<td style="border-bottom-width: 1px; border-bottom-style: Inset;">A</td>
<td colspan="2" style="border-bottom-width: 1px; border-bottom-style: Inset;">Abnormal (non-numeric)</td>
<td style="border-bottom-width: 1px; border-bottom-style: Inset;"> </td>
<td colspan="3" style="border-bottom-width: 1px; border-bottom-style: Inset;"> </td>
</tr>
</table>
TABLE THAT WORKS WITH CONDITIONAL TAGS:
</ul>
 
<table cellspacing="0" width="87.46%">
<col style="width: 15.482%;" />
<col style="width: 4.065%;" />
<col style="width: 22.325%;" />
<col style="width: 3.819%;" />
<col style="width: 54.309%;" />
<tr>
<td>Abnormal Flags:</td>
<td colspan="2"> </td>
<td colspan="2"> </td>
</tr>
<tr>
<td> </td>
<td>H</td>
<td><a class="popupspot"
 href="JavaScript:hhctrl.TextPopup('Result is greater than the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
 Result</a></td>
<td>L</td>
<td><a class="popupspot"
 href="JavaScript:hhctrl.TextPopup('Result is less than the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
 Result</a></td>
</tr>
<tr>
<td> </td>
<td>HX</td>
<td><a class="popupspot"
 href="JavaScript:hhctrl.TextPopup('Result is significantly higher than the upper limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
 Alert Value</a></td>
<td>LX</td>
<td><a class="popupspot"
 href="JavaScript:hhctrl.TextPopup('Result is significantly lower than the lower limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
 Alert Value</a></td>
</tr>
<tr>
<td> </td>
<td>HH</td>
<td><a class="popupspot"
 href="JavaScript:hhctrl.TextPopup('Result is potentially life threatening and is higher than the upper limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
 Panic or Critical Value</a></td>
<td>LL</td>
<td><a class="popupspot"
 href="JavaScript:hhctrl.TextPopup('Result is potentially life-threatening and is lower than the lower limit of the reference(or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
 Panic or Critical Value</a></td>
</tr>
<tr>
<td> </td>
<td>A</td>
<td>Abnormal
 (non-numeric)</td>
<td> </td>
<td> </td>
</tr>
</table>

The extra space created due to Conditional Build Tags

Hello,
I am authoring a online help file, for a web application. As different content is needed for the 4 different roles of the user, I have used Single Sourcing option and made use of conditional build tags for the content that is not common among the different roles. I even have images which are difffernt for the differnt roles. I have used conditional build tags for these too. The problem is that, extra space appears in place of the images which are not applicable to build I am publishing. Is there any workaround other than modifying the HTML files to remove the extra space added?
Regards,
Deepti Korwar

hi Deepti,
I have seen this issue on multi-level lists (in RH9) when using soft returns (Shift-Enter) within the lists.
An extra space is added before images marked with CBTs. But this only caused problems in print.
Are you seeing this space on all outputs or just print?
Can you paste a code snippet from one of the offending list?
Perhaps you can get round this by opening up the HTML tab and carefully examining and perhaps moving the CBTs.
e.g. <?rh-cbt_start condition="xyz" ?><img src="xyz" > <?rh-cbt_end ?><?rh-list_end ?>
Will be helpful to see the code.
thanks
Craig

RH 11: Conditional Build tags applied: Content still showing up in search

Hello. I am generating WebHelp using conditional build tags using RH 11.
I have marked books in the TOC with a CBT of Not in 6.1.
I generated help and excluded content marked with the CBT Not in 6.1.
When the Web Help is generated, the books marked with the CBT do not display in the TOC. However, if I do a search, topics that are under the books and therefore should not be included in the output have search results returned.
Is there a scenario in which topics that have been excluded from the generated help would still show up in search?
Your help is greatly appreciated.
Jenny

Hi Jenny
Indeed there are a few reasons this may happen.
First, simply excluding a topic or a book in the TOC simply makes sure that the TOC doesn't have a link pointing to the topic. Normally, I'll just tag the topic itself and ignore tagging the TOC. If a topic has been excluded, it won't appear in the TOC.
In the WebHelp SSL recipe, click to expand the Content Categories section and look at the settings on the right. You might try ensuring the following option is enabled. It's named Exclude Unreferenced Topics from Output. As long as nothing else is linking to the topic, ensuring it is removed from the TOC *SHOULD* cause it to no longer be included.
Cheers... Rick

How to apply conditional build tags to the topic title that is displayed in Search tab of CHM?

I have the project in which 2 different words are used to reffer to one objects (this word/term depends on the customer). All other information related to functionality, steps, etc. are common. So:
In the help content (body of the files), I created 2 conditional build tags (CBT) for these terms.
In TOC, if topic title contains the term, I created 2 different topics reffered to the single topic file, but the title of the topic shows correct term (depends on CBT).
File names of this topics contain only term1.
The problem occurs when I generate CHM for CBT2 and search for the term1 (marked with CBT1) using the Search tab. All occurrencies where term1 presence in the file name, appear in the found results.
How can I resolve the issue?
These topics must be found by search (that's why "Exclude from search" option is not a decision).

Ahhh, you are correct. I believe it was Version 10 introduced that.
So here's what I'd suggest. Even though you are unable to use a variable in a Topic Title, it can still be used in other places such as the TOC, the Index and in the Topic content. So I'd still recommend that you declare and use a variable for those items. Just to simplify things.
As for any topics that have the term in the title, you could create two topics. One with the term one way and the other with the term the opposite way. Then use a Conditional Build Tag to exclude and remove the one that shouldn't be found.
This may cause you a bit of a maintenance issue by having the same topic content in more than one place. (one for each topic)
So to overcome that, you would be able to add the main body information to a topic and use an Inline Frame in the two topics that would then simply be shells with appropriate Topic Titles. Either that or declare a snippet and use the snippet in both topics. Put the main part in the snippet.
Cheers... Rick

Conditional Build Tags

I have been having an issue with conditional build tags. I
have a project that has 8 different build tags created. Recently I
have been generating the output (webhelp files) and topics that
have been tagged as (lets say) A are showing, in part, in other SSL
files. As an example, if I have 30 files tagged with A, then when I
generate SSL #1, 5 A-tagged topics may appear, generate SSL#2, 2
A-tagged topics may appear and so on.
This problem has only just come up, I've been working on this
project for a year and all tagging was working well. I read in
forum groups that the tagging doesn't like to have space in the
names so I removed mine and re-generated everything, only to have
the same problems.
Has anyone experienced this, and is there a fix for
it?

Hi Rick,
No. The tagging did work, then at some point, I discovered
that topics were being generated into Help sets, but the topics
were not tagged to go into those Help sets.
So today I decided to delete the 6 offending topics. I opened
my version of RH (5.0) and deleted the files, when I got to the
last file and hit delete the software crashed. I opened up the
project again, to find that the files are still there but now have
a red X on the left side of the topic name. I can not open these
files and the error message reads that the file does not exist. I
called adobe to ask how I can get rid of the files. They tell me to
check the project out of version control and remove the files and
check it back in.
Have you heard of this happening and do you know what the
solution might be?
Sheila (sadang)

Conditional Build Tags Bug

I have several problems with RoboHelp9. I am using Windows7 and 64bit. This is the one causing the most trouble.
Conditional build tags apply themselves unwanted and unassigned.
The deletion of conditional build tags at the topic properties tag (right side window) does not work.
I have to repeatedly go back and forth to the dialog and keep selecting and deleting.
Some of the conditional build tags go clear, most don't.
I go into the topic directly in the wysiwyg view and manually try to select and delete them, and they delete only with difficulty.
After running through a long topic and using every method available to clear conditional build tags, I saved the project, then went in to manually apply cbtags, of which I am only using two.
After applying them, and switching to the html window to adjust image sizes manually (because thru the wysiwyg interface the process takes too long), I find that the conditional build tag I applied to several tables and texts at the top of my topic have now applied themselves unasked to a number of the texts and even tables which I had cleared of all cbtags.
I have just about had it with this program.
This is only one of the many problems and bugs I have found and been trying to work around.
I suppose that the solution to my problem is to not use conditional build tags at all, but I am working with about five years' worth of legacy technical documents that have all been upgraded to RH9 and as I am looking at them to make the standard revisions, I am noticing this phenomenon of wrongly applied cbtags in other projects.
I would rate this as a bug of very high and critical importance.
Has anyone seen this under the consitions stated? (RH9, upgraded RH7 projects, Windows7, 64bit).

Sorry, I should have said see the Announcements.
http://forums.adobe.com/community/robohelp/robohelp_general_discussion
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Conditional build tags with character styles and ignored text

RoboHelp HTML v8.0.2.208
Windows XP Professional Version 2002 Service Pack 3 with 2 GB of RAM
Output: WebHelp and HTML Help
I have recently moved my projects from RH HTML X5 to RH HTML 8 and this is when the following problem appeared. I use lots of conditional build tags within the help projects. Some of these tags are for my own use for reference and I combine these with character styles containing a coloured background (highlight) so that they show up in the WebHelp or HTML Help output (e.g. text to identify the software version that the field/feature/text was added, reminders to check details, insertion of bug ID numbers, design document names, etc.). These areas of text are stripped out of the final build for customers by using a conditional build expression.
What I have noticed is that if a paragraph contains text with a conditional build tag applied AND that tagged text has a character style applied AND an unknown word within the conditional build tag is ignored (with the HTML tag <?rh-ignored text="word_to_be_ignored" ?>), saving the topic, closing it, then re-opening it shows that the conditional build text has stretched to the next conditional build tag, or to the end of the topic if there aren’t any other conditional build tags. This also happens by switching from Design View to HTML View. Note that this doesn’t happen if Ignore All is applied to the unknown word.
This doesn’t just apply to projects converted from RH X5. I created a new test project in RH8 and the same behaviour was observed. Similar behaviour occurred very occasionally in RH X5 but that seemed to be down to HTML tags being nested incorrectly.
The largest project contains around 1200 topics and with many hundreds of conditional build text areas this now causes a problem. I’ll probably have to locate every ignored word in an area of conditional text within each project, set it to Ignore All and then manually remove and re-apply the conditional build tags, unless someone can come up with something clever. Can anyone else replicate this and should it be logged as a bug?

Hi Daggins,
Thanks - that is good info to have. But as we all agree, that does take away from the point of single-sourcing.
You aren't misunderstsanding exactly... I am doing all my conditional tagging in FM and it works like a charm in terms of the PDFs that I generate from FM, and even the conditionally tagged text in RH shows/hides correctly. The issue is I am also importing my index and TOC from FM... and even if I have an entire file in FM tagged as conditional (all the text is tagged as conditional, I don't know if you can tag a file as conditional), the file name as a heading it still appears in the RH TOC. There is no text... but in my view it shouldn't appear in the TOC either (it looks like just a broken link when I generate my online help) - this is not ideal.

Conditional build tags get out of sync with source control

Hi all,
I work on a team with two other people and we use RH 7 and
Microsoft Visual Source Safe. We've been having a problem with our
conditional build tags where one person will add, rename, or delete
a tag, and although the author checks the tags back in right away,
the system isn't "getting" the updated tag file when the other
authors go into the help project. The only way we've been able to
fix this is to have everyone delete their CPD files every time tags
are added, renamed, or deleted, but this seems wacky, and I don't
see any other messages about this problem in the forum. Are we
doing something wrong? We've been having problems (errors) related
to XPJ files being checked out by the first person to enter the
project (posted in another message). Might this be the cause of our
tag problem, too?
Thanks in advance for any help,
Lisa

Hi, I understand about the mismatch…the problem is there shouldn’t be any mismatches, because the source documents didn’t change at all, and no updates were made to the html help topics in RoboHelp. The mismatches appear for no reason that I am aware of. They are very random and I can “fix” the mismatches by performing an “update” for a few linked topics, but then a few more mismatches randomly appear.
I don’t use a Master Page…can you think of anything else I should look into?
Thanks for your help.

Conditional build tags on books

I want to hide a TOC-book on certain condition. How can I do
that? Are there any things like Conditional build tags on books?
Thanks in advance.
-karl

Hi karlroth
Unfortunately, there is nothing in RoboHelp at the moment
which will directly allow this. But if you cause all pages and
books inside the desired book to disappear you will remove the
book. I've outlined how to do this at
this
link.
Cheers... Rick

Too many conditional build tags?

Hello, all. Can anyone tell me whether RoboHelp limits the number of conditional build tags in a project? We've currently got 14 CBTs in our project. We use about half of them rather extensively throughout the 600+ topics. Is there a point at which we can expect RH to start acting wacky as a result of having too many CBTs to manage?
We're using RH9 with RoboSource Control 3.1.
-Ryan

No number that I am of and certainly 14 should not cause problems.
"Acting wacky" - that could cover a lot. If you mean you are not getting the content you expect, that could be down to conflicts in your build expression. There is a page on my site about build expressions.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Access violation (0xC0000005) cause crash

Access violation (0xC0000005) cause crash. The crash report is as blow. It may be caused by the function IMAQ FillHole. How this function crash?
Who knows why? Thank you!
#Date: 2014年8月12日 14:21:51
#OSName: Windows 7 Ultimate
#OSVers: 6.1
#OSBuild: 7600
#AppName:
#Version: 12.0 32-bit
#AppKind: AppLib
#AppModDate: 08/12/2014 06:17 GMT
#LabVIEW Base Address: 0x30000000
<LVExec>
{"a":[
"vi": "D\\VISION_SYSTEM\\build\\MyProgram.exe\\IMAQ FillHole",
"ctx": "主应用程序实例",
"type": "subVI"
"vi": "D\\VISION_SYSTEM\\build\\MyProgram.exe\\ccd2表面2二值化.vi",
"ctx": "主应用程序实例",
"type": "subVI"
</LVExec>
<DEBUG_OUTPUT>
2014/8/12 16:48:15.894
Crash 0x0: Crash caught by NIER
File Unknown(0) : Crash 0x0: Crash caught by NIER
minidump id: 6e35643f-8ff2-49e6-bbde-98bac2ffa48a
ExceptionCode: 0xC0000005$N
</DEBUG_OUTPUT>
0x307277B4 - lvrt <unknown> + 0
0x30727B38 - lvrt <unknown> + 0
0x7C37FDB4 - MSVCR71 <unknown> + 0
0x77CA5A74 - ntdll <unknown> + 0
0x77C8B3C8 - ntdll <unknown> + 0
0x00000000 - <unknown> <unknown> + 0
Solved!
Go to Solution.
Attachments:
ccd2表面2二值化.vi ‏21 KB

Hi,
please stick with your original thread! Don't create double posts!
Best regards,
GerdW
CLAD, using 2009SP1 + LV2011SP1 + LV2014SP1 on WinXP+Win7+cRIO
Kudos are welcome

Can't Define Conditional Build Expression

HI -
I want to define a couple different Conditional Build
Expressions to generate print and .chm output, but the Define
button is dimmed. This feature was working for me a couple days
ago, but now not.
In my project I have used the conditional build tags for
Printed, and in each of the topics where I used it, the red hash
marks show in the topic - but when I open the conditional build
tags pod, there is nothing there. Wierd.
Hmm.. and now RH crashed for the 2nd time in 2 days -
ugh......
Any suggestions?
thanks, Leisa

Hi Leisa.
Is this the same project with which you were having problems
with yesterday? If so, try recreating the build tags exactly as
they were (e.g. case sensitive) and you will be OK.

Conditional builds causes crash

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