Conditions for triggering actions - times in SLA
Dear CRM experts,
I'm configuring actions in SAP CRM 2007 - Service Scenario: in particular, I'm trying to configure actions for triggering of e-mails when SLA deadlines are reached.
Let's assume that the following are the dates in my service ticket:
Opening of the ticket --> 10/05/09 - 10:15 A.M.
First level of escalation --> 10/05/09 - 02:15 P.M.
To Do By --> 10/05/09 - 06:15 P.M.
When I write the Starting Condition for the action, I can only compare the Date Types (Opening of the ticket , First level of escalation, To Do By ) with the Local Date of the System...
The problem is that the condition considers only the DATE(10/05/09), but not the TIME!!
But in our scenarios, the time is a critical parameter!
Any idea on how to solve my problem?
Thanks in advance,
regards,
Andrea Ricci
Dear Andrea,
I have similar requirement,Where as i have maintained the first respone as date type and in duration i have maintained 15 Min.
Where as in action condition I have maintained Fisrt response<current date. Notification receipt as Todays date and time.
Please guid me in details.
Regards
Ashwin
Similar Messages
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Start Condition for CRM Actions
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we have a requirement to create the follow up document (complaint) in CRM for the Return orders created in ECC system and not for the return orders created in CRM system. We have configured an action for the same and the follow up document is getting created for the Return orders from ECC and CRM also. There is parameter called LOGICAL_SYSTEM in header, using this we can identify the document source system. How can we make use of this LOGICAL_SYSTEM parameter in start condition as this not part of the standard container?
Any helpful answers will be highly appreciated.
Thanks,
RajinikanthHello,
Everything is explained in the following OSS notes:
Note 502389 - Actions: Using additional attributes for conditions
Note 896175 - FAQ: Customizing
Regards,
Nicolas. -
Defining action and condition for Marketing campaign
Hi All,
I have a requirement in my project regarding defining condition on the basis of standard fields available in u201CGeneral Datau201D assignment block of campaign.
I have to define condition for fields like tactics, communication medium, currency. These field are not available as standard while defining condition for an action. There is a way to add these standard field while defining condition.
Any pointer, how to add required standard fields in define condition.
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NikhilHI Nikhil,
There are two solution approaches which i can think of:-
1) Enhance the BOR object for campaign. The object type for Campaing is BUS2010020.
You might have to take technical help here to enhance this and create a custom object. In that custom object you can bring the standard fields which are not normally appearing while scheduling conditions.
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2) Create a custom FM where you can define your conditions using the fields which you are not seeing otherwise.
Call this FM when the start condition of the Action is met and this FM will perform those extra checks which you want and once those checks are met, only then then Action should execute.
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Thank you for the response. If I understand you correctly, you are saying I should put an action enable rule based on the enable/disable image, to say only enable action if image = enabled? How would this rule look like?
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How to add new attribute for triggering workflow?
Dear Expert,
I want to create condition for triggering workflow.
I am working on travel request workflow, using BUS2089.
my requirement is to differentiate or make condition of triggering workflow based on trip activity type,
but I can't find any attribute about trip activity type.
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thanksHi,
If am not wrong you are trying to raise event when ever there is a new travel request raised, so the BOR would be availbel in the workflow container to be more preciese it would be available in the event container, so you need to find out the right attribute in the BOR where the trip type is assigned and validate this in the start conditions i mean in the basic data of the workflow where you activate the event linkage.
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Action with start condition always triggers
Functionality required: "when its 4 days from the actual date an
Audit is to take place an e-mail should be triggered to the
audit attendees"
I have created a new date rule (4 days before - reminder) and
added this date rule to the date profile 000000000003. I am
using this date profile in my actions and have set a new start
condition to trigger an e-mail alert when "todays date" = my new
date rule. I have set up scheduled conditions which are met.
when i create transactions which meet both the scheduled and
start conditions (from my perspective) the action is getting
triggered to send the e-mail reminder. My new date rule is as
follows:
<?xml version="1.0"?>
<TimeRule>
<TimeRuleSource>
<ruleline>
<AssignTimeExp displaytype="AssignTime">
<VarTimeExp displayType="VarTime"
name="RESULT"
position='B'>
<VarObjectExp displaytype="VarObject"
name="SYSTEM"/>
</VarTimeExp>
<MoveTimeExp displaytype="MoveTime" direction="-">
<VarTimeExp displayType="VarTime"
name="ORDERACTUAL"
position="B">
<VarObjectExp displaytype="VarObject"
name="SYSTEM"/>
</VarTimeExp>
<ConstDuraExp displaytype="ConstDura"
duration="4" timeunit="DAY">
<VarObjectExp displaytype="VarObject"
name="SYSTEM"/>
</ConstDuraExp>
</MoveTimeExp>
</AssignTimeExp>
</ruleline>
</TimeRuleSource>
When i test it using various dates it seems to work as expected, it returms false when it should fail and true when it should suceed When tested from within the date rule for the FROM and TO date for todays dates i get the following:
Deadlines
Appointment Type RESULT
From SA 10.02.2007 14:27:52 GMTUK
From
Appointment Type ORDERACTUAL
From WE 14.02.2007 14:27:52
To WE 14.02.2007 14:27:52
Duration
Reference Objects
SYSTEM GMTUK CL_TIMECALENDAR_SIMPLE
In my start condition i am testing for my date rule (4 days
before - reminder) = todays date.
Can anyone explain why my start condition is always being triggered
Thanks in advance
EdHello Easwar Ram,
Thanks for your reply.
No, I didn't create an Action Profile. I use standard profile: /SCWM/TU (Shipping & Receiving - Transportation Unit).
I only have created a new Action Definition, Schedule and Start Conditions for this Definition. All work correctly with the exception of the button 'Start Condition Parameter'.
I don't know why the button appears because I didn't define a Condition Parameter for the Start Condition. And when I click on this button I get an error in standard SAP code:
1) li_bor_object ?= l_context->appl.
2) ls_bor_handle = li_bor_object->get_bor_object( ip_objtype = l_objtype ).
L_context->appl has value '' in the debugger. After line 1 the value of the li_bor_object is '' therefore line 2 terminates the transaction with error.
Maybe this occurs because the Action Profile uses a Persistent Class for Object Type instead of a Business Object Repository? -
Hi SAP Guru´s,
Currently we are sending the pricing, promotions & article master data delta load to 3rd party system from SAP ECC via SAP XI through IDOCS using daily scheduled batch jobs WPMU. IDOC segment - WP_PLU.
Here the issue is the promotion & pricing data are sent to 3rd party system one day before the actual start date.
Eg: Promotion 123456 which has start date as 15/05/2014 & ending on 30/05/2014 & was created & activated on 13/05/2014.
This promotion 123456 is getting triggered from SAP ECC through batch job on 14/05/2014 morning & 3rd party system receives the data on 14/05/2014 & the promotion are getting activated at 3rd party system end on 14/05/2014 itself which actually gets active from 15/05/2014.
Same in the case for Standard Pricing data which needs to be active from 31/05/2014 once the promotion 123456 ends on 30/05/2014.
The standard pricing data gets triggered from SAP ECC on 30/05/2014 through batch job & reaching 3rd party system on 30/05/2014 & getting activate on 30/05/2014 itself.
This creates more issues at the store end as well as affecting business.
We checked at 3rd party system end & they replied that their system considers the updated time stamp & date to activate the prices & it does not considers the actual active from & active to date. They need the data to be sent from SAP ECC on the effective date of the pricing & promotions.
Can any one help me how to change the pricing conditions beign triggered through batch job in SAP ECC based on the actual promotion & pricing conditons start date or is there any other process to trigger the data through the batch job on the actual promotion & pricing data activation date.
Thanks in Advance.
Thanks & Regards,
P.P.ShankarHello Shankar,
Change the lead time in the POS Outbound Profile. You can't put less than 2 days there so data for today and tomorrow will be transferred which also means you need to adjust your batch timing accordingly.
Sales and Distribution -> POS Interface -> Outbound -> Maintain Profile for POS Outbound.
See if it helps. The best option would still be that the 3rd part system considers the activtion date.
Kind Regards
Kaizad -
The condition for action don't work with user status
Hello,
we have some problem with define conditions for actions of SLA Monitoring:
Schedule condition with system status (Example:"&CRM Service Product Item.System Status& = I1002") is implemented.
But schedule condition with user status ("&CRM Service Product Item.User Status& = E0005ZLFC0001") is not implemented i.e. the action for message with user status = "E0005ZLFC0001" is not executed.
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Triggering of mails for different actions
I have to trigger different mails for different actions. Eg: A2 - Confirmation Action and A3 - Promotion Action.
In dynamic action I have written:
0000 06 4 P T001P-MOLGA='40'
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INFTY Infotype
0000
SUBTY Subtype
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It doesnt work but if i maintain dynamic action as
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Did you try the dynamic action by including '/X' and try to maintain
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RECV3 X
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Error when giving untill condition for System time and date
Hi Experts,
i am using Untill Loop in my workflow to set condition for System time and date.According to this condition when system date and time is greater than equal to some date and time then mail goes to an agent.But during testing , the workflow gets into error stage.
In workflow log i am getting error like
'Maximum number of 10000 nodes reached' in executed action 'DEQUEUE_NEXT_NODE' for false condition.
Please suggest what may be possible cause or solution for it?
Points will be rewarded for any good solution.
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Snehasish DasHi,
You should not use loop for that kind of purpose. It sounds to me that your workflow is looping all the time, and the maximum numer of nodes is reached soon, and the workflow goes into error.
You should use the WF deadline functionality for your purpose. For example use in a relevant step the "latest end" tab, and define the deadline there. Then when your deadline is reached, the workflow will continue in a separate outcome, and there you can send your mail.
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Most likely this email address has been attempted to be setup as an Apple ID at some point. You can reset your Apple ID password via the steps in the first article below. If you do not have access to the email account, need assistance or are not receiving the password reset link, see the second article.
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One question about Pricing and Conditions puzzle me for a long time!
One question about Pricing and Conditions puzzle me for a long time.I take one example to explain my question:
1-First,my sale order use pricing procedure RVAA01.
2-Next,the pricing procedure RVAA01 have some condition type,such as EK01(Actual Costs),PR00(Price)....,and so on.
3-Next,the condition type PR00 define the Access Sequences PR00 as it's Access Sequences.
4-Next,the Access Sequences PR00 have some Condition tables,such as:
table 118 : "Empties" Prices (Material-Dependent)
table 5 : Customer/Material
table 6 : Price List Type/Currency/Material
table 4 : Material
5-Next,I need to maintain Condition tables's Records.Such as the table 5(Customer/Material).I guess the sap would supply one screen for me to input the data of table 5.At this screen,the sap would ask me to select one table,such as table 5.When I select the table 5,the sap would go to the screen to let me input the data of table 5.But when I use the T-CODE VK31 or VK32 to maintain Condition tables's Record,I found it's total different from my guess:
A-First,I can not found one place for me to open the table,such as table 5,to let me input the data?
B-Second,For example,when I select the VK31->Discounts/Surcharges->By Customer/Material,the sap show the grid view at the right side.At the each line of the grid view,you need to select the Condition Type at the first field.And this make me confused very much.Why the sap need me to select one Condition Type but not the Condition table?To the normal logic,it ought not to select Condition table but not the Condition Type!
Dear all,I'm a new one in sd.May be this is a very stupid question.But it did puzzle me for a long time.If any one can explain this question in detail and let me understand the concept,I will appreciate him/her very much.Thank you.Hi,
You said that you are using the T.codes VK31 or VK32.
These transaction codes are used to enter condition records for standard condition types. As you can see a grid left side having all the standard condition types like price, discounts, taxes, frieghts.
Pl check using T.code VK11 OR VK12 (change mode)
Here you can enter the required condition type, in the intial screen. (like PR00, MWST, K004, K005 .....etc)
After giving the condition type, press enter or click on Combinations icon on top of the screen. Then you can see all the condition tables which you maintained for that condition type. Like as you said table 118, table 5, table 6 and table 4.
You can select any table and press enter, then you can go into the screen in which you have all the field cataglogues you maintained for that table. For example you selected combination of Customer/Material (table 5) then after you press enter then you can see customer field on top, and material fields.
You can give all the required values and save the conditon record.
Hope this is clear.
REWARD IF HELPFUL.
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praveen -
ABAP coding in defining start condition for action.
Hi Everybody,
Can anyone tell me if ABAP coding is possible for giving condition for action? If yes, where? Is it in condition editor? I have 3 validations to be done:- 1) Filter service contract (transaction type USC), 2) Filter the active contracts, 3) Filter contracts which doesn't have billing cycle in current month.
So, do you think these validations can be done in start condition of action? First two validations are static in nature and thus can be done. But, how about the last condition?
Please help.
Regards,
Sanj.Hi Sanj
I would do this.
1. The transaction type cannot be changed, therfore I will set this up in the scheduling condition.
2. Active contracts. Depends on teh definiton of active. If it is based on some status then I will use scheduling condition.
3. use one of the dates in the date profile to determine if the billing date is in the current month or not.
See if this helps.
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How to trigger Condition Access sequence multiple times for one line item?
Hi,
We have a situation that, User will enter a Promo code (custom Field) in Sales order Header Additional data B tab to apply discount for line items.
Logic goes like this:
1. For each Promo code .. there may be multiple sale deals (Max 3 at this point).
2. For each line item (refering to tkomp table) we have to apply the sale deals (found above) the Condition access sequence will pick the right sale deal to apply the line item.
3.we have enhanced the tkomp structure to hold the sale deal.
Challenge:
As we have the standard logic to trigger the condition access sequence once for each line item, how we can apply 3 sale deals for single line item. Is there any logic or way to trigger the condition access sequence multiple times for single line item with diffrent sale deals. ~ There may be one valid sale deal for one line.
Functional team maintained diffrent access tables in the access sequence!!!
Fnds, please help me to get some clue
Thanks,
Sunil YHi Eduardo , Thanks for the response.
I am trying to explain again, this is the requirment given by the functional guys.
we have Promo code in Hearder Addtional data B tab --> Have to retrieve Sale Deals -->
At this point of time we may have at max 3 Sale Deals. we don't know which sale deal is vallied for which item we have in TKOMP. We have enhanced the TKOMP structure to hold one sale deal only (ZZPROMO).
We have enhanced USEREXIT_PRICING_PREPARE_TKOMP in RV60AFZZ to populate the value in TKOMP. Then it will go for diffrent access sequence to find the proper condition.
Our challenge is that, for each line item we have 3 sale deals, we don't know which one is valid for which line. but we have to apply the vallied sale Deal to the line items. Line item 10 may have Sale Deal 2 , item 20 may have Sale Deal3 and 30 may have sale deal 1.
We may have solution, by fixing some thing in the code or through config. But i am confused that is it a valid requirment?
Please help me ...
Thanks,
Sunil Y
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