Configuration could not be verified error when connect to Cox

Hi,
I'm trying to connect to Cox but keep getting the "configuration could not be verified" error. I can access my Cox account through web mail and I've retyped and retried my email address and password enough times to be confident that it's correct. I've also verified my account settings (incoming/outgoing server and ports) with Cox support, and I've checked the my firewall and antivirus settings (norton 360). No luck with anything.
I'd really appreciate any thoughts anyone has!
Thanks,
David

I should have added that my Cox connection has been set up several years now with no problems but suddenly quit working. I checked everything I know to check, including firewall settings, and finally deleted email account and tried to set it up again. Still getting the same error.

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