Connecting to desktop error

My Blackberry Curve 9300 regularly reverts to a screen saying 'connecting to desktop'.  The phone then 'freezes' on that screen and I cannot do anything and the only solution is to open the back, remove and replace the battery and wait for the phone to reboot.  Is there anything I can do to stop this happening?
The device software is version 6.0 Bundle 2949
The desktop software is 7.1.0.41
And Windows 7
Thanks
Hugo

Hi,
In Your Phone is temp data having so please upgrade your phone .

Similar Messages

  • Connecting to desktop error message

    My Blackberry Curve 9300 regularly reverts to a screen saying 'connecting to desktop'.  The phone then 'freezes' on that screen and I cannot do anything and the only solution is to open the back, remove and replace the battery and wait for the phone to reboot.  This seems to do the trick but it's happening quite frequently which is a major nuisance, particularly since the reboot process takes such an age.  Is there anything I can do to stop this happening?

    Hello bedbeck and welcome to the BlackBerry Support Community Forums.
    What version of the Desktop Software are you using? 
    Does your Desktop Manage produce an error message or does it reposed and your device freezes? If you get an error message, can you please provide the full error you are seeing?
    Thanks!
    -HMthePirate
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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    The utilities, provided on the CD, are not required for the PC to access the Internet through the 802.11n AirPort Extreme Base Station (AEBSn). They are only necessary for administering the base station.
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  • Error message, what does this mean: Itunes couldnt connect because an error occured while reading from the devise?!?!?! HELP

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    Hi kozaki, this thread is about an older version of Firefox. Could you start a new question?
    For what it's worth, I see the "I understand the risk" section of this page in Firefox 33.0.3: https://forum.anomos.info/ -- but I have not added an exception for the top level site, so maybe that's a partial explanation for the difference.
    Also, a new release of Firefox is out today which makes some changes for certificate issues.
    To start a new Q: https://support.mozilla.org/questions/new/desktop/fix-problems
    If the suggested articles are not useful, scroll past them to continue with the form.

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