Connection problem - Edinburgh Area

I hope I am not being too cheeky here but as the problem is with my Father's connection and I won't get a chance to check anything myself for a few hours I wanted to get some input here before I visit where I may well not get Internet access to do anything when on-site.
Located in Edinburgh area - the BT service status web page indicates a resolved problem in 'the Scotland area'
Connection was fine at the weekend but now although the hub DSL light and network lights are lit the Internet light flashes away and no connection is being achieved.
I got my father to reboot PC but this hasn't helpe3d - wonder if there is a service issue that could be affecting him ?  Edinburgh 0131 area
Solved!
Go to Solution.

over the last few days my parents broadband in Aberdeenshire had had connection issues- after debugging it myself remotely  via phone ( always a painful experience). I found that a tracert would die to any ip address after 3 hops indicating a routing issue somewhere in the broadband infrastructure. Needless to say  calls to the "help" line were fruitless same old script being played back to them.
I played around with my broadband last night in Edinburgh and managed to replicate issue. ie after resetting my HHV2 got tracert's to die after 3 hops to any ip destination. same ip routing issue somewhere.
Work around was to keep disconnecting and reconnecting the HH until i finally got a WAN ip address that was routable. took about 6 attempts. Got my folks to do the same and hey presto all working.
So there is an issue with BT BB currently and its related to ip addresses that are being allocated to subscribers- some would appear to be non routable. Keep resetting the hub until you get a good ip address.
I work for BT and design networks - thankfully not BT BB though....

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  • Re: Connection problem - Edinburgh Area

    Hi, I live in Edinburgh and we have BT Infinity.  It is ment to run at 66 but we are currently getting downloads of about 15. I've been on the phone for 3 hours but still no joy - anyone else got any helpful tips?

    are there any exchnage problems http://usertools.plus.net/exchanges/mso.php
    http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    http://bt.custhelp.com/app/answers/detail/a_id/15036
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Unending connectivity problems -- and Desktop Help...

    I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well. 
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    7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
    Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
    Summary: I seem to be being simultaneously hit with one issue after another.
    I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
    Above all though: I'm  really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
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    Thanks again to John and gg30340. Here's an update:
    1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
    2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
    3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
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    5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
    6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
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    Speed test
    FAQ
    Test1 comprises of two tests
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    Download  Speed
    3107 Kbps
    0 Kbps
    4000 Kbps
    Max Achievable Speed
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    0 Kbps
    1016 Kbps
    Max Achievable Speed
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    Downstream
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    Upstream
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    Type
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    Modulation
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    Latency type
    Interleaved
    Noise margin (Down/Up)
    5.9 dB / 6.0 dB
    Line attenuation (Down/Up)
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    Output power (Down/Up)
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    Loss of Framing (Local)
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    Loss of Signal (Local)
    21
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 4294967231
    CRC Errors (Down/Up)
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    HEC Errors (Down/Up)
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    Error Seconds (Local)
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    Solved!
    Go to Solution.

    the upgrade to adsl2 brings a more aggressive sytem on any noise on your line and what was a good connection on adslmax may not necessarily be a good connection on adsl2 - but can with some effort.  as you are using the accelerator you must have an NTE5 master and other extension sockets so have you tried connecting direct to the test socket?
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    Have not been able to connect to iTunes for months, right about the time Microsoft put out the Zune! Would love to hear from a lawyer about a class action lawsuit againat Apple since this issue has not been resolved and we are required to use iTunes. In the meantime, filing a complaint with the Federal Trade Commission!

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    Has anyone heard if Apple plans to do anything to correct the issues folks are having. My brand new replacement Ipod is not being recognized by my computer, or Itunes, and I have gotten a message saying my Ipod is too old, I've gotten messages saying connect my Ipod when it's connected. What are you guys going to do to remedy this or do you give a dang now that the new video Ipod is out? Your silence seems like indifference. I keep reading the same issues over and over again, and no one addresses it. It seems that the only thing that gets your attention is class action lawsuits. Please..someone do something..let us know if you are in the process of correcting the problems. Some of us have music we've purchased that we can't use. Are refunds on the horizon?

    I haven't heard what they may do but you should send them feedback. If they get enough complaints maybe they will fix the problems!
    http://www.apple.com/feedback/ipod.html
    http://www.apple.com/feedback/itunes.html

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