Contact Adobe Presenter 7 developers

hay friends,
I have a question:
how do I make a contact with the adobe presenter 7 developers for improving this software and to give them suggestions and bug reports?
Thanks,
rami

Hello,
In PowerPoint 2010; "Import Audio from PowerPoint" is missing .We have logged bug for this. And we will definitely fix this in next release of Presenter. Please use PowerPoint 2007 to use this feature.
Thanks,
Shubhi

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Keynote and adobe presenter

Is there a software product that will do the same job as adobe presenter, but work with a mac and keynote?
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Georgia

I will be out of the office starting 27/10/2010 and will not return until
29/10/2010.
During this time I will have no access to my emails. If your matter is
urgent, then please contact Sonia Savage on ext 10689 or you can reach me
on my mobile 07826291970.

I have no audio when using Adobe Presenter. My daughter, on her MacBookPro, does have audio.

I'm trying to listen to a lecture on Adobe Presenter but there is no audio.

Hi Funkd,
The video / audio team is still hard at work trying to fix the audio problems introduced in 11.3. Would you be willing to test a build of Flash Player that contains a few changes and additional debug logging functionality? If so, please contact me directly at [email protected]
Thanks,
Chris

Where can download Adobe Presenter 9?

I had to re-install Adobe presenter 9, but with the new upgrade to 10 the download for Adobe Presenter 9 is no longer available. Is there another link I can use to download?

Hi There,
Please email your contact details at [email protected] and we will help you in download/ install of Presenter 9.
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Ajit

Adobe Presenter 8 installation failed

Adobe Presenter 8 trial installation failed. It says a previous version is installed.
I have an expired Articulate Presenter trail installed. Do I need to uninstall it, or is there another problem?

Hello,
Kindly follow the steps mentioned in this link-
http://blogs.adobe.com/captivate/2012/08/resolution-adobe-presenter-8-installer-issue.html
Let us know if this solve the problem. Else we will setup a meeting and check directly on your machine.
Let us know your direct contact id. You can mail me at [email protected]
Regards,
Mukul
Adobe Presenter Engg. Team.

HELP!! I am trying to record a presentation on Adobe Presenter 10, I have had no problems in the past, I added motion to some of the boxes in my presentation, now when I try to record I get this error message!!! Adobe Presenter

HELP!! I am trying to record a presentation on Adobe Presenter 10, I have had no problems in the past, I added motion to some of the boxes in my presentation, now when I try to record I get this error message!!!
Adobe Presenter
Adobe Presenter has encountered an unexpected problem while
working with this presentation. Try saving your work to a new file and
restarting PowerPoint. If the problem persists, consult the Help menu
item, or contact support at http://www.adobe.com/support/presenter.

Please provide your system specification. Also is it happening on a specific presentation or every presentation.
Regards,
Rajeev.

Adobe Presenter 8 Pricing

Wow, what a great product!
I had a question about pricing in Australia for educational institutions (I work at a school)
It appears AP8 is AUD$812.00 with no educational pricing options according to the adobe.com/au/ website, but a quick internet search reveals US$499.00 retail and an educational option of US$299.00 within USA or even UK.
Using the subscription model, $US19.99 for the 12 month minimum, would still work out even better.
Is there a more affordable option for Australian customers?
Alternatively, if I purchase AP8 under the educational pricing model from overseas, will it work in Australia or is it regionally locked?
Kind regards,
Andrew

If you purchase a US license, it will work in Australia. I have heard of people traveling from Australia to the US to purchase Adobe software (because of price differences). In the end the software is just looking for a valid serial key, no matter where it comes from.
I say this not just as a forum moderator but as a reseller of Adobe Presenter. If you cannot get the pricing you are looking for from a local reseller, you can go through Adobe.com to purchase a US EDU license, and will need to meet Adobe's qualifications for being an Education client. Not that it is unreasonably difficult, but it is harder than other software manufacturers (Apple).
You may also find that most of the Adobe staff that helps out here is technical staff, not sales staff, so I'm not sure how much you will hear from them on this matter. For the most part, the Presenter product is sold through resellers, and they are the representatives for Adobe when selling the products and will be the ones who speak to cost/licensing functionality. So you will likely be pointed back to a list of resellers to contact.
Looking at the Australian page for Presenter, there is only a phone number for contacting Adobe about purchasing (don't be surprised if they just fwd you to a reseller, which are listed here http://www.adobe.com/au/purchase/)... 1800 614 863. You may also consider reaching out to Adobe through this contact form: http://www.adobe.com/solutions/request-consultation/elearning.html?s_osc=701a0000000lii6AA A&s_iid=701a0000000lh77AAA
If someone from Adobe has any input, I do welcome it.

Case number for License transfer, for Adobe Presenter

Who gives out the case number for license transfer, for Adobe Presenter? I have been trying to contact Adobe, but of no avail...

Hi There,
You can contact Adobe Support via chat by clicking on the following link : Chat
with an Expert
Regards,
Mayank

Launching Adobe Presenter from PowerPoint

I am trying to launch Adobe Presenter from PowerPoint and keep getting the following error:
"Adobe Presenter has encountered an unexpected problem while working with this presentation. Try saving your work to a new file and restarting PowerPoint. If the problem persists, consult the Help menu item, or contact support at http://www.adobe.com/support/presenter."

Hello,
Welcome to Adobe Forums.
Which version of Adobe Presenter are you using ?
Which version of MS Office are you using ?
Did you try using Adobe Presneter with a different user account of your computer ?
Does this happen with every presentation or with a specific presentation ?
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Save Adobe Presentation As An Offline Video

The Adobe Presentation that I want to view contains audio and video. That particular presentation is available online. Can I save the presentation as an offline video, so that I can view it without connecting to the Internet? Thank you for your advice.

I will be out of the office starting 16/11/2010 and will not return until
18/11/2010.
During this time I will have no access to my emails. If your matter is
urgent, then please contact Sonia Savage or Carmen Shields.

Adobe Presenter 8 won't publish correctly

I get the Adobe Presenter splash page, the little green circle and that's it. The size of the pdf appears like more should be there, but that is all that is showing on my screen.
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Thanks.

Hello,
To identify why your presentation is not playing in PR9 published output, please send us the presentation is pakacged format. (Use "Packager" feature of Presenter). Send us the packaged file to [email protected]
Regarding your other issue, when you reinstalled PR8 and published the same content again, does the published outout keep rotating with progress indicator?
If yes, please open the folder where you have published the content and look for 'vconfig.xml'
Make the following changes -
If you can remove the following nodes from vconfig.xml in the published output, it will start working
<uicolor name="notesTextBackground" value="0xFFFFFF"/>
<uishow name="cctexthighlighting" value="true"/>
Save the file and now play the published content. It will start playing.
Regards,
Mukul
Adobe Presenter Engg. Team.

Adobe Presenter への FLVファイル読み込み

DVカメラからPremiereでキャプチャたAVIファイルを、Flash Vide Encodre 8 でFLVに変換し、そのFLVファイルをPresenter 7のビデオ読み込みで取り込もうとすると、
このFLVファイルで問題が検出されました
このFLVファイルは正しく再生またはストリームされない場合があります
このファイルをそうにゅうしますか？
というダイアログが表示されます。そのままOKで挿入すると、ローカルファイルに置いて確認している間は問題ないのですが、Webサーバへアップロードしてアクセスすると、映像が再生されません。なるほど、「再生またはストリームされない場合があります」というのはこういうことなのか。
しかし、ダイアログが言う「検出された問題」とは何なのでしょう？どうすれば解決できるでしょう？お助けください。

Hello,
Kindly follow the steps mentioned in this link-
http://blogs.adobe.com/captivate/2012/08/resolution-adobe-presenter-8-installer-issue.html
Let us know if this solve the problem. Else we will setup a meeting and check directly on your machine.
Let us know your direct contact id. You can mail me at [email protected]
Regards,
Mukul
Adobe Presenter Engg. Team.

Adobe Presenter - Why does Adobe have to be this difficult

Well, today I wanted to sign up to use Presenter...... I did my 30 days and I WAS ready to make a commitment!!!! That was until I went to make my commitment and Presenter is NOT listed anywhere!!! So how am I to purchase this product when it's NOT an option.
Even more so, when I try and contact Adobe to get some help, this is the only place I can go!!!!
Why does it have to be this difficult? Why can I not contact someone that can help me????
I guess maybe I need to more on to Articulate. I'm sure they would be happy to take my money!

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Has anyone been able to contact Adobe to learn why their Flash Player does not work on Mac OS 10.6.8, no matter how many updates you install? This seems like a big error by Adobe.

I have thee Mac computers with Mac OS 10.6.8, one of which is a Mac Pro. No matter how many updates I install from Adobe, their Flash Player does not work on any of these 3 computers. I don't know how to contact Adobe Systems about this problem, but I think it is their responsibility to make sure that their so-called "universal" software works proplerly on a relatively recent operating system like OS 10.6.8 that is still in widespread use. When you install the updates, nothing happens -- not even an error message. What is the point of a universal player that is not universal? It works fine on my MacBook Pro with OS 9 Mavericks, but it does not work at all -- indeed, has never worked -- on my 3 Macs with OS 10.6.8. Has anyone contacted Adobe Systems to find out why the Flash Player does not work with OS 10.6.8 and what they plan to do about it?

Where are you getting Flash from?
Get the appropriate dmg installer here and then run it.
http://www.adobe.com/products/flashplayer/distribution3.html
If it still won't install, do these two things: First uninstall any Flash by going into the second level Hard Drive Library>Internet Plug-ins, and trash the Flash Player.plugin and flashplayer.xpt. Then boot into Safe Boot, Shift at the startup chime (give it much longer than a usual boot) and run the installer while booted in Safe Boot.

When i try to open photoshop this shows up Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Error: 16

i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
and when i click the uninstall app on the file it tells me this
The alias “Uninstall Adobe Photoshop CS6 2” can’t be opened because the original item can’t be found
and when i click fix alias i click on photoshop and the app just turns into photoshop and i just run in circles
please help thank you

Run the cleaner tool and reinstall.
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Mylenium

Contact Adobe Presenter 7 developers

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