Contact associated Custom object records in SR when contact is selected

Hi
We have a scenario like this:
Contact->Family members
For Contact - Contact Record Type
For Family members - using Custom Object 1 record type
This is fine. Whenever a family member is added, ContactId is stamped against the Custom object 1 record. So, when the contact is searched, the family members are also displayed in the child.
Problem:
Whenever there is a SR raised against the Contact, the child of SR should show up Family member names of the selected Contact. These records should be editable.
Have anyone come across such problem or do anyone have a good solution without using Web Services or any kind of integration here?
Regards,
Suchitra

Hi Becky, unfortunately you cannot directly create a custom object record in the manor you are describing (from a program or canvas step). However, what you COULD do is submit to a form from program builder using the "Form Submit" cloud connector. That way you can leverage the form processing steps as you would normally. Be warned, if you want to use one custom object for ALL nurture records, then you will have to create a unique key other than email address (otherwise you will simply overwrite the last record over and over again). The key could be something like email+nurtureName. BUT be warned again, depending how many contacts you are nurturing, this type of cloud connector could get "clogged" pretty easily, as last i checked it was only able to process something like 300 records an hour. If you have several thousand records potentially being nurtured, this may not be a great option.

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Contact associated Custom object records in SR when contact is selected

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