Contact Information Box

Hi,
we're in the process of upgrading to version 5 of CRM. We've noticed that when we confirm a Business Partner, the BP name is not appearing in the Contact Information Box at the top of the screen. I've raised this with OSS but I'd like to try and track it down myself as well if I can, to make sure it's not a problem of our own making. Problem is, as I'm not sure where to look, it's like looking for a needle in a haystack. Can anyone point me in the right direction please ?
thanks,
Malcolm.

A few items to check:
1) What IC Web profile are you using? In your IC Web profile (defined in IMG), for the BPIDENT entry, choose a profile value different from Default (pick B2B, etc but not Default).
2) For the person you are trying to confirm, make sure a Person business partner exists. If not, then create one in transaction BP.
3) What release of MS Internet Explorer and Java JRE plug-in are you using? CRM 5.0 supports MS IE 6 (or lower) and Java JRE 1.4.2_13.

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