Content Filter is not accepting whitelist settings

Hello,
After a spate of dodgy file attachments we configured a filter to block all zip file attachments which is working correctly. Unfortunately there are a few addresses that send frequently during the day that we have tried to whitelist to no effect. We have
configured the email address to be in "Configure Content Allow lists" section under the Antispam->Configure " and also in an allowed senders list in the filters/ filter lists.
Wehave then restarted the Transport service a number of times and also the server. 
The error message we continue to get is as below:ID: {511DF584-F632-4DB9-8487-9CA3F041E782}
Detection Time: 20/01/2014 20:11 
State: Removed
Incident Category: File filter
Incident Name: Blocked File types: *
File: plit.zip
Folder: SMTP Messages
Scan Job Name: Transport
Can anyone offer any ideas with this?
Many thanks for your time!

Hi,
It sounds odd, do you double check the rule?
Based on my knowledge, if you configure the IP into allow list, it would bypass the filter in FPE.
You try to upgrade to the latest version to see if the issue persists.
http://technet.microsoft.com/en-us/forefront/ff899332.aspx
Best Regards
Quan Gu

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    <Jan 22, 2009 2:28:45 PM EET> <Debug> <org.apache.beehive.netui.pageflow.PageFlowRequestProcessor> <BEA-000000> <Using current page flow: portlets.collaboration.common.content.options.accounts.editAccount.editAccountController@178f5b8>
    <Jan 22, 2009 2:28:45 PM EET> <Debug> <org.apache.struts.action.RequestProcessor> <BEA-000000> <Processing a 'POST' for path '/saveChangesAccountAction'>
    <Jan 22, 2009 2:28:45 PM EET> <Debug> <org.apache.struts.util.RequestUtils> <BEA-000000> < Looking for ActionForm bean instance in scope 'request' under attribute key 'saveChangesAccountActionForm'>
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    <Jan 22, 2009 2:28:45 PM EET> <Debug> <org.apache.struts.action.RequestProcessor> <BEA-000000> < Storing ActionForm bean instance in scope 'request' under attribute key 'saveChangesAccountActionForm'>
    <Jan 22, 2009 2:28:45 PM EET> <Debug> <org.apache.beehive.netui.pageflow.PageFlowRequestProcessor> <BEA-000000> <Populating bean properties from this request>
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    <Jan 22, 2009 2:28:45 PM EET> <Debug> <org.apache.beehive.netui.pageflow.ProcessPopulate> <BEA-000000> <Found prefixed tag; handlerName: checkbox_key>
    <Jan 22, 2009 2:28:45 PM EET> <Debug> <org.apache.beehive.netui.pageflow.ProcessPopulate> <BEA-000000> <found handler for prefix "checkbox_key" type: org.apache.beehive.netui.tags.html.CheckBox$CheckBoxPrefixHandler
         key: "wlw-checkbox_key:{actionForm.defaultAccountFlag}" expr: "{actionForm.defaultAccountFlag}">
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    <Jan 22, 2009 2:28:45 PM EET> <Debug> <org.apache.beehive.netui.pageflow.ProcessPopulate> <BEA-000000> <Found an expression requiring a TAG HANDLER>
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    <Jan 22, 2009 2:28:45 PM EET> <Debug> <org.apache.beehive.netui.pageflow.ProcessPopulate> <BEA-000000> <found handler for prefix "select_key" type: org.apache.beehive.netui.tags.html.Select$SelectPrefixHandler
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    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class CollabProvider method clearAllAccountHttpSessionAttributes()] >
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    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class Accounts method setProperty()] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[<debug> Setting Property: portlets.collab.al.gs.cm.mail.1196873399.beacm.visibility ; PERSONAL] >
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    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[<debug> Setting Property: portlets.collab.al.gs.cm.mail.1196873399.beacm.repository_name ; Community_Repository] >
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    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class Accounts method setProperty()] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[<debug> Setting Property: portlets.collab.al.gs.cm.mail.1196873399.beacm.mail_display_from ; From Den] >
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    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class Accounts method setProperty()] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[<debug> Setting Property: portlets.collab.al.gs.cm.mail.1196873399.beacm.mail_from_address ; [email protected]] >
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    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class Accounts method setProperty()] >
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    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class Accounts method formatProperty()] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class Accounts method setProperty()] >
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    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class Accounts method formatProperty()] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class Accounts method setProperty()] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[<debug> Setting Property: portlets.collab.al.gs.cm.mail.1196873399.beacm.mail_outgoing_protocol ; smtp] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class Accounts method formatProperty()] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class Accounts method setProperty()] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[<debug> Setting Property: portlets.collab.al.gs.cm.mail.1196873399.beacm.mail_outgoing_port ; 25] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class SessionManager method createSession()] >
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    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[<debug> Use repository path /Community_Repository/users/D/Den/1196873399] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class EntitlementsListenerFactory method getListener(request)] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class SecurityListenerFactory method getImplClassName(request)] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class SecurityListenerFactory method getPortletMetadataValue(request,key,dfltValue)] >
    <Jan 22, 2009 2:28:46 PM EET> <Debug> <Collaboration Portlets> <BEA-000000> <[enter: class EntitlementsListenerFactory method constructImpl(className)] >
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    Greetings,
    For this issue it would be advisable to open a support ticket. There are a couple of different issues that can cause this.  We would need to review the mail logs for the message in question to understand the issue.
    Christopher C Smith
    CSE
    Cisco IronPort Customer Support 

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