Continue Button on Quiz Results Slide NOT Working Properly

Question

I'm experiencing a functionality issue with the "Continue"
button on the Quiz Results slide:
Situation 1: After initially completing the quiz, I need to
click the "Continue" button on the Quiz Results slide only once to
advance to the next (and last) slide in the quiz movie. This is
fine & works as I would expect.
Situation 2: After initially completing the quiz, if instead
I choose to review the quiz, later when I get to the Quiz Results
slide, I need to click the "Continue" button TWICE to advance to
the next (and last) slide in the quiz movie. This does NOT work as
I would expect.
Any idea why only 1 click is needed in the Situation 1 while
2 clicks are needed in Situation 2? Any way to fix Situation 2 so
that only 1 click is needed?
Thanks much!

Answer 1

CapManZ,
Whether the Continue button on the Quiz Results slide
requires one or two clicks is mysterious indeed. See
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=67&catid=464&threadid =1302278
for another discussion about its misbehavor.
Actually, the number of clicks required depends on how long
you wait after the Quiz Results slide appears, prior to clicking
the Continue button. In your situation 1 you probably answered
questions rather than using the skip button, so you viewed the
question slides for a while prior to arriving at results. In your
situation 2 you probably used the Skip button to zip through the
slides to return to the results screen. Try this. In situation 2,
when you get to the Quiz Results slide, instead of clicking the
Continue button, go get a cuppa joe and then see if a single click
will work. If so please let me know.
I've experimented with a Captivate 2 multiple choice quiz in
a slide show that contained only 10 questions and the Results
slide. I added a text caption with fade in and fade out enabled
(the default) to the Results slide. I found that after the caption
fades in, one click on the continue button advances the slide. So I
used the caption's appearance to help measure the timing.
In the tests below I skipped as rapidly as possible, pausing
at various slides to see how it affected the single click
threshold.
Skip all slides: 28 sec
View slide 1 for 60 sec and then skip: 28 sec
Skip to slide 5, pause 30 sec, and then skip: 13 sec
Skip to slide 10, pause 30 sec, and then skip: 2-3 sec
Answer each slide (took more than 30 sec): 2-3 sec
Skip all slides, click Continue as fast as possible: 2-3 sec
I also reduced the number of question slides in the quiz and
skipped all slides.
7 questions: 18 sec
3 questions: 7 sec
I believe the threshold value (the duration required before
clicking the Continue button advances to the next slide) is
composed of two durations which add together to determine the
threshold. The Result's slide's timeline probably sets the
threshold's lower limit. Clicks prior to 3 seconds are ignored.
Time per slide and number of slides left to go sets the upper limit
for the threshold. The slower the movement, the lower the
threshold.
Several conclusions:
This probably isn't a situation in which the first click is
ignored. Instead the first click reduces the threshold's value to
the lower limit. The second click would then typically occur after
3 additional seconds, particularly if the user is surprised that
the first click didn't work and pauses slightly. A very fast
additional click on the Continue button is ignored as well.
Long quizzes will cause more complaints about the issue
because of what you experienced. It typically takes longer to
answer the quiz than review it.
Perhaps there's a workaround that would alert the user that
the Continue button is ready for clicking. I'm thinking that since
the text caption fade-in coincides with being ready to continue, an
image or the like might do the trick. Any suggestions out there?
Humm, a better alternative might be to show some images of
snacks on the results slide background. Through suggestive selling,
the user realizes it's time for a break and clicks Continue after
returning with that cuppa joe. And the sound you hear? It's the
Captivate developers giggling if they read my conclusions. Too bad
they're mum, since some real info might make it easier to make
Captivate behave. Ah well.
Phil