Continued BT billing errors

Question

Hello,
First, I will give you a little summary of my time with BT so that you understand my anger with them (YOU) at this point.
I have been a BT line rental customer for a very long time and in Decmember 2013 I signed up to BT Broadband when Sky bought over BeThere/o2 boardband and pretty much ruined my excellent ADSL service.
From Day one, BT Broadband had been nothing but trouble. connection errors, 99.9% speed drops for 5hrs a day (8Mbps to 0.01Mbps).
for 7 months I battled to convince BT support that this was their problem and nothing to do with anything at my end.  Finally they agreed to send me engineers and those engineers alone with second line support agreed that it was their end but could do nothing to fix the issue that was completely non existant when I was with an LLU operator.  I rely on fast consistant broadband for my job and this really effected my work as well as my health as I had to wait until the middle of the night to able to transfer files across the web.
So BT agreed to release me from my contract so that I may go back to another provider, which I have since done using the MAC code supplied by BT. This was in July 2014.  My connection went live (23rd July) and it was perfect with no slowdowns, nothing and has been since. 
I thought this was the end of my horrendous experience with unskilled BT support call centres but no...
I found out, when checking my statements, that i was still being charged for BT Broadband services 3 months after my connection was terminated!
after 85mins (yes thats right its not a type-o, over an hour) on the phone to various Call centre agents, including one that tried to convince me that I still had BT broadband saying "I do this all day" which prompted me to loose my temper.  The cancelations team finally sorted this problem and credited my account with the miss-charged amount (some £40 odd, cant recall the exact ammount off hand).
AS OF TODAY.
My bill came through today, yet again its wrong.  I have a £30 cease of service charge!?  This should only happen if I cease my broadband and DO NOT move to another supplier!! I moved to XILO with the MAC code BT supplied!
I am not spending another 85mins on a phone to someone that’s completely incompetent to have this refunded so I am hoping someone on the forum team will be able to make a better job of sorting this mess out as it was the forum team that eventually sorted my broadband problems and had it cancelled.
I am at the end of my rope with BT, it is the worst customer service I have ever experienced. Its fast approaching a year of trouble and its just one thing after another!
I want my £30 back on my account and I will be leaving BT completely by the end of the year as Virgin is now installing cables in my street as we speak.  I will never be coming back.
I have paid £100s to a company that can't even get simple billing tasks correct.  If the company I work for behaved like this they would have gone bankrupt years ago.  BT are lucky that they have so many people stuck with no other option but to use their service (service, HA!).
Solved!
Go to Solution.

Answer 1

Just fill in all of the details requested on the form, which looks like this.
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.