Contract Cancellation Charges

Hi All
This link may be of use to some of you
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
Chas

chas2209 wrote:
Hi All
This link may be of use to some of you
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
Chas
Thank you , but I cannot see anyone in this post who has enquired about it yet. Any way i shall keep it for future reference.
Oh!! by the way, if you cancel Broadband rather than Migrate to another provider you would need to add this to the charge as well:
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

Early contract cancellation charges can anyone tel...

I am moving abroad and need to cancel some of my BT contract. The 12 month contract for unlimited Infinity 1 £10/month and line rental with evening weekend calls started 22nd December. I will need to end contract around 1st September. I paid 12 months line rental up front for I think £159.84. I understand that I will owe a reduced monthly charge for line rental for the remainder of the 12 months and be due to pay something for the remainder of the Infinity1 plus a cessation charge of £30. Will any credit be given for the up front line rental payment and what will the other cancellation charges be?

Here are the cancellation charges.
i
cancellation charges
There is no refund on your 12 months advance line rental saver
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System generated cancellation charge but I was out...

I have a cancellation charge on my final bill that shouldn't be there.
I spoke to someone at BT and explained that I renewed then cancelled my contract straight away by email within the cooling off period as per consumer protection regulations, before deciding to move to another provider through an approved process.
He said not to worry as the letters were system generated and to get in contact again to have the charge removed if it appeared on my final bill.
It did appear on my final and I emailed to get it amended but no-one has done so, or replied to me.
I've heard there are Mods on here who can move things along a bit.
Please help!

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved
do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within3/5 working days after you have contacted them
They will contact you personally by email or phone
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Incorrect cancellation charges

Having ended my contract with BT for phone and broadband, I am unable to get the billing team to remove cancellation charges from my final bill - charges which another colleague at BT (Indy) agreed should not be incurred and which would be removed by the billing team. I have had various frustrations with BT over the last two years, but having to contest something that had already been resolved seems like a new low.
A year after my package was activated, my bill started showing a superior deal (BT Infinity Option 2) rather than the basic Infinity Option 1 that I had previosuly been on. It took me a month or two to notice the error. When I flagged the mistake via this forum, the overpayment was credited to my account and I was returned to my original deal (thanks to moderator Patrick Boyle).
On terminating my package last month the operator I spoke to (Indy) agreed that, although a cancellation charge would automatically be applied to the bill, no cancellation charges were appropriate since I had stayed with BT for over two years without ever requesting a change to the package. She told me she had added a note to my account and gave me a reference number which I should give to the billing team once my bill was generated so that they could then remove it.
When I spoke to the billing team on Monday they could not trace anything from the reference number. The operator (Joseph) said he would listen to my call with Indy from 7 May and once he had confirmed our agreement he would call me back to confirm the charges would be removed. Five days later I haven't heard anything. That's two people I have spoken to who agreed with everything I said, but totally failed to do what they said.
What more can I do?

have you tried live chat
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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Moving house cancellation charges

I have just bought a new home and will be moving in about 4 weeks. I have been with BT for over a year and currently have my phone, unlimited broadband and BT Vision with the bronze package. My partner wants to move to another provider when we move and I am looking to cancel my service. I phoned up BT to find out how much the cancellation charge would be and was advised that I would be charged £349!!! I checked with the agent how long I had remaining on my contract and was advised that my contract is due to run out on October 27th, so I fail to see how it works out to this much for 4 months of contract. I would appreciate some advice with this and if any MOD could look into the charges for me i'd be grateful

Hi leep1980, have a look at the term charges here. They might help you work out a figure.
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
toekneem
http://www.no2nuisancecalls.net
(EASBF)

'hidden' cancellation charges

I just wanted to say that I tried to cancel my phone/broadband service as I'm moving out of the country, and was disappointed that there was no option for me to do so online. I was also very annoyed that, when I called to cancel my services, I was told that it would cost £30 to cancel broadband, and I would be charged for 30 days on my phone. As it was a shock to me, I asked the advisor to show me in writing. I have nothing but nice things to say about the person who helped me (who emailed me links referring to the policies- which took forever to find, even though we were both working on it!), even if it wasn't the answer I was looking for. In future, could I suggest that this information is more prominently displayed on the 'moving home?' pages? I understand that it's buried in the terms of service contract somewhere, but it would be a lot more customer service friendly to have some text on the moving home page that lists the charges.
Solved!
Go to Solution.

It's not a moving home charge but a broadband cancellation charge. It only applies when BB is terminated, not if a customer moves home or changes provider. See para 40 here: https://www.productsandservices.bt.com/consumerOrders/control/termsandconditions?docId=28234&pageTit...
You can click the white star next to this message if you think it was helpful.

£30 cancellation charge to leave?

Can anyone point me in the direction of the T&C for Broadband packages?
I'm leaving BT as I'm moving to a house that comes with broadband included in the rent - I've been a customer for at least 4 years and I've been told I have to pay £30 disconnection fee for the broadband - I asked where it stated this in the T&Cs but the guy on teh phone couldn't find it to send to me - I'm not overly happy about it as I don't remeber reading it but as everything is online I don't have any paper T&C to hand.
Thanks guys.
J

pnfard wrote:
Hi;
I am very disgusted with BT service and thier charges.
I cancelled my services with BT which included the infinity 2 and phone line. the services was cancelled in August and was planning to move to Virgin.
I had called in twice for the cancellation of the service and check with them and after spending 30 minutes trying to find out if there is any charges or action I need to take, I was told it is all OK and no charges.
Now I have moved to Virgin and got my final bill, I have seen a £30 chrage for cancelling my broadband eventhough there was no mention of th any charges when I took the conract more than 3 years ago, when I was speaking to cancellatin team and when I called in to check f Broadband needs to be cancelled since I was taking my home number with me.
Today I have spokent to custoemr services team and the first perso did not even bother to take my number and details to check the cas note, just said we wont refund the charges and I should have checked the contract and charges on line first.
The second call to the BT today and different customer service person, he told me that they did send me a letter explaing charges after the cancellation which I never received.
I told the BT guy, why wouldyou send me a letter when all the services and information is comng via e-mail and on-line. Also why this was not mentioned when I called in and spoke to customer services??
SInce this charge and the level of information and lack of respect to customer, I will never comeback t BT even if I have to pay extra. The ompany is taking advantage of the customer and trying to increase revenue by any excuse from the customers.
Why do I need to pay for leaving BT when my contract is over with 2 years ago?????
I paid more then £100 to connection service, and now £30 for disconnecting.
Even if Bt claims this is cost for removing the service, that should have been covered in connection charge since they will need to disconnect and free before connection.
This now said, I am going to look into move my parents from BT to other operator and let family and friend about this and make sure they would never consider BT.
Please make sure that your parents and friends are fully aware of the possible charges.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Early contract termination charges

Can you please clarify the charges for early contract termination and where they are listed T+Cs..... I recently added emobile to my existing broadband package only to recieve a 40 euro service charge in my bill..... When I questioned this I was informed that this is the "norm" , something that was not explained to me in the outset. Despite expressing my concern reference this charge eircom inform me that they will have to listen to the contract call ( ten days it wil take) and that I can not speak to the person for whom I spoke to originally. I was also infomed of a 150euro early cancellation charge although I have been a customer for 10 years. Initially it was explained that the reason for the charge was due to me changing to e-fibre, a produt that is not available in my area...... Finally, as I am not allowed to speak to the person who set up the contract , can I request a recording of the "set up" telephone call

I was informed by a team member yesterday that the reason for the long delay 10 to 15 days that eircom needs to deal with a complaint is not due to the high volume of complaints but its because they have to "trace" down my original call and this takes quite a while because they have to go through thousands of calls to check my original call..... When I asked to speak to the original guy who took my call ( I gave his name etc) I was informed that I could not speak with him because he works in sales and not aftersales which I am now a part of........ customer service eh!!!!!!!!!! I have also not signed up for diret debit but eircom continue to use direct debit information which i supplied to them ten years ago...... They wont let me chang it and say that I will be charged if it "bounches" back........ I paid in full manually this morning......... Still awaiting feedback from eircom ref original points raised and guess what? you cannot verbally speak to someone in the complaints department...... Just waiting for another competitor to provide broadband in this remote part of the country!!!!

Ridiculous Cancellation Charge

On contract from Oct 09, moved house last June. We cancelled contract with BT and they said that was that.
Hear nothing for a year & I now have a letter from a debt collection agency asking for close to £400 in charges relating to the contract.
Called BT, lady tried firstly to claim unpaid bills as source of debt, then spouted off cancellation charges and equipment & connection costs. It is my belief that as I moved house, I'm not liable to pay anything except a cancellation charge, definitely not line rental or "disconnection" charge.
Anyone? Help?

Contact the Mods here- http://bt.custhelp.com/app/contact_email/c/4951 can take 72 hrs to get a reply.
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

BTHub5 cancellation charge

I signed up for Broadband Unlimited BT Infinity 1 + BT Youview box + Phone 18 months ago so I'm now out of contract and I own the Youview box outright. Originally I was supplied with a BTHub3 router + openreach box but about 6 months ago at BT's suggestion they updated me with a BTHub5 router.
I now want to leave BT and they are threatening to levy a cancellation charge on the BTHub5 router.
WHY ?
I'm no longer under Broadband contract and I didn't ask for the new router 6 months ago. I assumed that by supplying me with the latest router BT were doing themselves a favour as much as me, by not having to support outdated technology
This is adding insult to injury as I'm already about to forfeit the cost of 6 months line rental by paying for 12 months in advance.
back in March.
Solved!
Go to Solution.

Don't shoot the messenger. I am only pointing out what others on the forum have found in similar circumstances.
See link for T & Cs and this section (my bold)
Your Cancellation Rights
You can cancel a service and any equipment we supply that is needed to use that service, anytime up to 14 calendar days starting from the day after the day we accepted your order. If you do cancel you must return any equipment already supplied, within 14 days of telling us that you have cancelled your order. If you cancel after we start to provide the service, you must pay the service subscription charge for any period that the service was made available to you and for any use of that service not covered by the subscription charge, up to the date that you told us you wanted to cancel. You will also need to pay any connection or activation charges associated with that service – including the full cost of charges that were discounted or advertised as free as a condition of taking the service on the terms that you agreed when we accepted your order.
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...

Re: Broadband cancellation charge

Appalled at BT service!! My broadband speeds are useless (this took forever to load!) they are between 2 and 4 Mbps! Spoke to an adviser re cancelling as I was not prepared to make do with such poor service when I am a paying customer each month! She was unhelpful and patronising and treated me with very little respect and made out I was lying re. My upload and download speeds. I asked to cancel my account with a months notice. She told me I could only do so if I paid £257!!!! Absolutely scandalous!!!! I am moving house too and said I did not want to take BT services with me. She was not helpful about this either. She stated I would need to take my services with me, install a new line and change the phone number the new home has had for over 30 years!! I am so disappointed at this treatment. I cannot afford £257 and do not wish to pay for calls and Broadband with such poor service.

jojobinks29
Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
You have a binding contract with BT, if you cancel during that period, you will pay cancellation charges as shown here.
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
If you have problems with broadband speed, then help is available on this forum if you would like to post the details of your problem on this board.
ADSL/Copper Broadband Speed/Connection Issues
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

F.M or Table to get contract cancellation date in CRM

Hi,
Can you please let me know, where contract cancellation date would be available or stored n table or FM..
I have header GUID of contract, to which table or FM need to pass to get contract cancellation date.
crm_order_read function module is also not able to give the cancellation date.
Regards
Badari

HI using this methods u can create dynamic internal tables,
CALL METHOD CL_ALV_TABLE_CREATE=>CREATE_DYNAMIC_TABLE
    EXPORTING
      IT_FIELDCATALOG = FIELD_CATALOG
    IMPORTING
      EP_TABLE        = GFINAL.
ASSIGN GFINAL->* TO <GFINAL>.
CREATE DATA WFINAL LIKE LINE OF <GFINAL>.
ASSIGN WFINAL->* TO <WFINAL>.
Please let me know once the requirement clearly , is the fm or Method importing parameter is internal table , corresponding to that
internal table you need to fetch data from data base.
In general , field symbols holds some memory in memory area , I think just like pointers in C language , this holds address only , there we dynamically assign some structure .
Let me know once if u not cleared ,
Regards
Siva

Unfair Cancellation Charge

I had Verizon FiOS service for 4 years in Manhattan, NYC. I had to moved out to another state after losing my job, and even though I would have loved to have the same service where I moved, Verizon does not provide any kind of service here. When I tried to move the service, I was informed of that, and I was also slapped with a $255 cancellation charge! ! !
This is totally unfair since I did have FiOS service since the service became available 4 years ago. Come on!

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Contract Cancellation Time Frame

Our Contract ends October 9th. If we plan to switch providers, how soon can we do so without receiving a contract cancelation fee?
Thanks,
Sean

October 10th.

Contract Cancellation and Penalty Charges

I have recently received the letter from BT informing me of the impending price rise for line rental etc. I have generally been happy with BT but I'm now finding their basic price structure prohibitively expensive, so took the decision to move my business elsewhere.
I contacted BT last week only to discover that I was tied to a automatically renewing 12 month contract that doesn't end until next March which would cost me over £40 to terminate early. My issue is that I received no notice from BT that the contract was renewing before the anniversary and there is nothing on the regular bills or the account section of the website stating this date. BT assure me letter were sent but it seems a common theme that these don't always arrive. According to BT's T&C's these letters should arrive in plenty of time to cancel if required. I understand that this price change may also be viewed as a material change in the contract I hold and so should allow cancellation without penalty.
I raised a complaint to this effect as I feel these are extremely sharp business practices and generally unfair. I was told by the person raising the complaint it was basically a waste of time as these issues are regularly turned down. I received a call this afternoon stating the complaints dept was happy with the situation and would not be acting further.
From what I understand Ofcom has already reviewed this situation and next month Penalty charges are being slashed. Please could somebody let me know how I escalate my complaint to Ofcom and also if there is an exact date when these reduced penalties come into effect?
Rant over. Many thanks.
Rob

I can't believe this. I had exactly the same issue and looking at the date on your post, on the same day! My paper bill didn't arrive this month, it was due yesterday, today I received a call saying I had to pay my bill, so I checked online and noticed that the discount of my contract wasn't there. I called them and they said they renewed my contract without my concent, neither my letter nor by phone. Like you they said a letter was issued, but I never got that letter because I had to complain from day one signing with BT, and I was desperate to get to the end of the contract. The person who picked up my call is some other part of the world, said I HAD to fulfill my contract whether i signed it or not. Obviously, they know nothing about consumers rights.
I'm not sure how to deal with the situation now because I'm not going to pay for a contract that I didn't agree to, neither will I pay for contract that increased in value, and a contracted that was set before the letter changing the line rental.
I'll keep an eye on this thread in hopes that someone has an answer for us. I'm sorry this has happened to you, but I'm glad in a way that my complaint is not the only one.

Contract Cancellation Charges

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