Early contract termination charges

Can you please clarify the charges for early contract termination and where they are listed T+Cs.....  I recently added emobile to my existing broadband package only to recieve a 40 euro service charge in my bill..... When I questioned this I was informed that this is the "norm" , something that was not explained to me in the outset. Despite expressing my concern reference this charge eircom inform me that they will have to listen to the contract call ( ten days it wil take) and that I can not speak to the person for whom I spoke to originally. I was also infomed of a 150euro early cancellation charge although I have been a customer for 10 years. Initially it was explained that the reason for the charge was due to me changing to e-fibre, a produt that is not available in my area...... Finally, as I am not allowed to speak to the person who set up the contract , can I request a recording of the "set up" telephone call

I was informed by a team member yesterday that the reason for the long delay 10 to 15 days that eircom needs to deal with a complaint is not due to the high volume of complaints but its because they have to "trace" down my original call and this takes quite a while because they have to go through thousands of calls to check my original call..... When I asked to speak to the original guy who took my call ( I gave his name etc) I was informed that I could not speak with him because he works in sales and not aftersales which I am now a part of........ customer service eh!!!!!!!!!! I have also not signed up for diret debit but eircom continue to use direct debit information which i supplied to them ten years ago...... They wont let me chang it and say that I will be charged if it "bounches" back........ I paid in full manually this morning......... Still awaiting feedback from eircom ref original points raised and guess what? you cannot verbally speak to someone in the complaints department...... Just waiting for another competitor to provide broadband in this remote part of the country!!!!

Similar Messages

  • Early contract cancellation charges can anyone tel...

    I am moving abroad and need to cancel some of my BT contract. The 12 month contract for unlimited Infinity 1 £10/month and line rental with evening weekend calls started 22nd December. I will need to end contract around 1st September. I paid 12 months line rental up front for I think £159.84. I understand that I will owe a reduced monthly charge for line rental for the remainder of the 12 months and be due to pay something for the remainder of the Infinity1 plus a cessation charge of £30. Will any credit be given for the up front line rental payment and what will the other cancellation charges be?

    Here are the cancellation charges. 
    i
     cancellation charges
    There is no refund on your 12 months advance line rental saver
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  • Early Contract Cancellation

    With the iPhone 4S to be released shortly, I was wondering if anyone knew anything about Verizon, and AT&T, but I'm on Verizon, so... cancelling contracts early, as AT7T did when the iPhone 4 was released.
    Anyone know anything?

    You want to switch from Verizon to ATT?
    If so, contact Verizon about what your early contract termination fee would be. You can ask this without cancelling your contract, which you would not want to do until getting signed up with ATT. If you do this before getting signed up with ATT, you won't be able to port your number from Verizon to ATT. Signing up with ATT will cancel your Verizon contract - ATT will take care of porting your number from Verizon to ATT. Verizon will send you a final bill including your early contract termination fee.

  • Fed up - BT termination charges.

    Singed up with BT last April. had an absolute nightmare which I won't bother going into, other than to say after several months, god knows how many phone calls, promises of call backs not materialising and being asked repeatedly to unscrew my plug socket, I eventually tweeted BT and was able to reslove (more or less) my issues and have a functioning evening and weekend phoneline, basic internet and bt vision.
    We have enjoyed pretty rubbish service from them since - our internet frequently goes down, vision box stops working etc, however I literally have not had the energy to bring it up with them, as my compliants last time cost me (taking time off work waiting for engineers who never materialised, unable to work from home due to lack of internet connection) and physically made me want to end it all.
    Now we are moving. I am aware that I now face the fun challenge of cancelling my contract early (It should end on the 30th of April 2013).
    I am fully willing to pay early termination charges to get out of this nightmare, however I have just plucked up the courage and called to find out what it's going to set me back.
    Of course, I got through to BTs friendly local Indian call centres - spoke to a very lovely lady there who I felt a bit sorry for - as so many I have spoken to before her, clearly she just had a script, and probably couldn't understand me any more than I could understand her.
    I have been told that to cancel now, I would need to pay £74.82 to get out of my broadband contract, £49 to get out of my phone line and a whopping £199 to get out of my BT Vision.
    Now, i'm OK with the broadband and phoneline...but £199 for a tv service I pay £4 per month for?? I am confused. So, I asked her if i would be able to cancel my broadband and phoneline, but keep my BT Vision, thus levying the £199 charge. She said yes. I asked her to clarify and repeat this and she did.
    Long story, I know (sorry, BT makes me rant) but is this the case? I thought you needed bt internet in order to get bt vision, so how can one exist without the other? If i did this, would it mean that I would be paying my normal vision costs per month till April without recevining a service? (I would be happy to do this if it avoids the £199 charge).
    You might be thinking, why not just transfer your contract to your new property, bite the bullet and see it out? But BT have quoted me £120 to install a new phone line in our new flat. I am not having that.
    Help! I just want to have a clear idea of my best options so i can make one swift phonecall armed with knowledge of what i can do, rather than being transferred and never really understanding anything at all.

    I haven't check the new speed (do i have to phone them to do this?) but I am moving from literally the centre of a city (where you would have thought my speed would have been OK, right?!) to the outskirts... The predicted speed for my existing property was wildly innacurate, so not sure I would trust it anyway!
    The only way I have checked charges to transfer BT services is online - i went through the process and it said total cost would be £120 to install a new phoneline...is this openreaches charge? I understand they have to charge it, my issue is that I really don't want a new contract with BT...if I transferred services would I have to pay the £120 plus increase my contract by another 12 months? Sorry if i'm confusing you I am most confused myself!!
    When you say 'if the speed is not good enough for BT Vision at your new house, you should be able to cancel it without penalty' how is this the case? I wanted to cancel my services originally because the speed / bt vision was so bad but they wouldn't let me without incurring early termination charges?
    Thank you so much for your help.

  • Re: Account termination charges

    I have just rung up to explain that I need to terminate my contract early because I am moving in with someone who has an existing package. My contract was for 18 months and I have been told that I owe them £494 to cancel. This is one of the most outrageous things I have ever encountered.  I cannot believe this is allowed to happen.

    BecksM13 wrote:
    I have just rung up to explain that I need to terminate my contract early because I am moving in with someone who has an existing package. My contract was for 18 months and I have been told that I owe them £494 to cancel. This is one of the most outrageous things I have ever encountered.  I cannot believe this is allowed to happen.
    Hi BecksM13,
    I realise your upset about the cancellation charges, but you entered into a contract when you ordered the service or services from BT.
    You say that your contract was for 18 months, how long of that have you left.
    What services are you going to cancel.
    have you checked that the charges are correct. You can check here:
    http://www.productsandservices.bt.com/consumerProd​ucts/dynamicmodules/pagecontentfooter/pageContentF​...
    Some reading of the T&C that might help you are here:
    Changing the terms (notification)
    Sometimes, we will need to change the charges or the terms and conditions of a service covered by this agreement. We will publish details of all changes online at www.bt.com.
    We will also let you know about a price increase or a change to the terms and conditions that we believe is likely to cause you material disadvantage at least one month before it happens. We will do this in writing (which may include by letter, email, with your bill or in any other permitted method). We will let you know about other changes to prices and our terms and conditions with your next available bill or by an alternative method if this is simpler.
    Sometimes we may need to make changes to our charges or the terms and conditions of a service which are outside of our control – for example to meet legal, regulatory or financial requirements. If we need to make changes for these reasons, we will let you know as soon as we can, but we will not have to meet the timescales detailed in paragraph 50, and you will not be able to end any affected service early without charge.
    If we let you know about a change to the price or the terms and conditions of a service which is to your material disadvantage, you will not have to pay a charge if you decide to end that service early, unless the Tariff Guide says otherwise. However, once we have told you about such a change, using one of the methods detailed in paragraph 50, you must let us know within 10 days that you want to end that service by giving us the written notice set out in paragraph 21. Only the services that are directly affected by the changes we make can be ended without paying an early termination charge for that service and this agreement will continue to apply to any other services that are not affected by those changes.
    You can see that there are occasions when you can end the contract, but that would only be for services that were affected.
    Unless there where exceptional circumstances (and I do not believe moving in with someone covers that) then I fear that you will have to honour a legally binding contract.
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • Contract terminated for billing reasons flag did not remove

    Hi
    We have a critical problem.
    We are using SAP ISU 4.72 version with CRM 4.0.
    Sometimes when user is doing final bill reversal and moveout reversal from CRM, the flag "Contract terminated for billing reasons" (EVER-BILLFINIT) in SAP ISU is not removing automatically and this gives problem for further billing of the contract.
    Can anyone suggest a solution for this problem that how to correct this problem or any notes to be applied to correct this.
    Thanks in advance.
    Regards
    Satadal

    Hi Olivia
    I have already checked this note. It seems that this note is for manual billing problem which is not carried out here.
    In our case if we are doing in SAP, the removal of flag is happening with reversal of final bill.
    But sometimes when we are doing through CRM the reversal process, sometimes this flag is not deleting.
    I am not very sure whether it is an ISU issue or this issue happens only from CRM.
    Thanks for your help anyway
    Regards
    Satadal

  • Deployed, and wanted contract terminated.

    I called Verizon about a month ago to terminate my contract because I'm deploying, i provided all the necessary information they required to process the request, but when i checked to make sure it was I noticed they just suspended it and didn't terminate it like I asked. I tried to call customer service but we can't make toll free calls from here, so is there anyway i can get my contract terminated without having to call someone?

    Verizon Wireless Adjusts Contract Policy To Accommodate Customers On Extended Military Duty
    FAQ
    Suspending Your Cell Phone During Deployment | Smart Military Money

  • How to pay the Termination charge?

    Excuse me.My sister just received the email indicated that she needed to pay the termination charge for her account. The email said she could pay it online by using www.o2.co.uk/myo2account, but she was not able to remember that account.Then I tried to reset password by sending a link to her mailbox that she received the reminding email mentioned before (I thought that should be the email address associated with that account), but the link was not valid. Furthermore, she went back to China one month ago and could not use her UK sim card anymore.So how can I pay that bill for her overdue account online? Or maybe I should create a lively chat and speak to the agents?Thanks a lot for anyone helping with my problem.

    You need the account holder to be present which I assume is her?
    The SIM card needs to be in an O2 UK phone or an unlocked handset.
    Call customer services from a landline, they will need to reconnect the sim &'account for £15 then the termination fee as well

  • About to have my contract terminated... please hel...

    Hi there
    I have receieved a letter from BT today stating that if I do not pay an outstanding balance of £190, my contract will be terminated. I understand this, but unfortunately I have no way of contacting BT to discuss it as my telephone has been cut off. I tried to call them today, but my phone will not ring out. Unfortunately I have no way of paying online as I do not have a debit card, only a basic account. 
    I really don't want my contract terminated, we live in a rural area and our only service providers would be BT anyway. I'm at a complete loss what to do - is there anyway of asking BT to contact me on my home number? 
    I would be grateful for any help. 
    Thanks 

    If you would like to try Live Chat they should be able to help you.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Att vs. verizon and what are the termination charges for switching

    What are the early termination fees?  I have a total of 5 lines 2 are out of contract 3 will be out of contract june 2015.  AT&T has offered me unlimited txt talk and 30 gb of shared data as well as 5 new iphone 6's for a grand total of $205 a month!!! plyus tax of course and that price is locked in no contract either.  i may have to switch carriers my bill now is almost 300 a month with only 2 iphones and 3 basic phones.  just dont know what those termination fees would be.

    asheldon6 wrote:
    What are the early termination fees?  I have a total of 5 lines 2 are out of contract 3 will be out of contract june 2015.  AT&T has offered me unlimited txt talk and 30 gb of shared data as well as 5 new iphone 6's for a grand total of $205 a month!!! plyus tax of course and that price is locked in no contract either.  i may have to switch carriers my bill now is almost 300 a month with only 2 iphones and 3 basic phones.  just dont know what those termination fees would be.
    Assuming the 3 line are smartphones the ETF would be $600 total. Basic phones would be $300.  An sorry you were lied to by at&t. That's price is not taking into account the cost of the phones.
    30 GB $130
    5 Line $15 each=$75
    total $205
    However you also have to pay for the phones. Assuming the cheapest iPhone 6 and assuming you chose the 24 month payment plan that's another $135 a month. So $340 total. And you'll have to pay the sales tax on those phones upfront or on your first bill. What the sales tax on $3250 in your area?

  • Contract termination question???

    I cannot seem to be able to find my paperwork, is the early termination fee $200? 

    i havent activated my juke yet my droid is still activate but i did the check u told me to do and it says Important cancellation information
     If you decide to cancel your service prior to January 8, 2012, an early termination fee of up
    to $175 will apply. For details, please review the "What Happens if My Service is Canceled
    Before the End of My Contract Term?" section of your Customer Agreement.
    I thought it was 350 but its telling me 175

  • Early contract renewal.  VZW won't budge!

    So I recently got a new job which has me on the road a lot, so the need for a BB/smartphone is a must now.  However, I still have a few months til my upgrade date, and simply cannot afford to pay $500+ for a new phone.  After a few calls, even going so far as to threaten cancellation, and ask for my termination fee, I've given up w/VZW. $$$ is everything, customer loyalty is nothing. 
    Its ashame, as I can remember years back when VZW service was excellent, and willing to go that extra mile for their customers.  Not anymore apparently.   My work offers a better discount w/another carrier, so my decision to switch has been made pretty easy.  Sorry for the rant.  Its just unreal that they won't budge, its only a few months for crying out loud....  :-/

    Why should they let you get a new phone at a subsidized price when you have not completed your end of the contract you signed??? When you get a subsidized phone, they recoup the money through us completing out the two year contract. (Or 20 months)
    If they did what you want then we all could get subsidized devices earlier than required. I have yet to grasp why people feel they deserve something they are not entitled to, then throw the , "I WILL CANCEL THEN" comment in the conversation. You know how many times Verizon, ATT, USCC, TM and the rest have heard it??
    If you cancel they get the money they are deserved based on the contract you signed via the ETF..
    Now that I am done with my rant,  a few questions.
    Are you the Account owner??
    Are you over 12 months into your 2 year contract???
    Is your current base plan $49.99 or more a month (Data and texting addons do not count)
    If you can answer yes to all three, you are eligible for an upgrade. You will get a two year price on the device. You will not be able to use your NE2 discount and you MAY have to pay an add'l $20 for the device. Your contract date end date will be two years from the new activation.This needs to occur at a Corporate store or I think you can call in for the deal.
    Also VZW offers CPO phones at a discounted price wirh a one year warranty.
    Also you could possibly get a used Verizon Branded BB on Ebay. Just be sure to check and see if the ESN is clear.

  • Mega termination charges

    In October 2012 took up a landline connection with BT along with one of the internet packages.  Foolishly I paid the line rental fee in full for the year £129 (if I recall correctly) leaving only the monthly internet charges to pay.   All well and good and very straight forward.
    For some reason, they decided to link my new account with that of my late mother (she died in July 2012) - I can only assume this was because we shared the same postal address?   Naturally she had an outstanding bill and without my knowledge or permission, BT linked this to my new account.  The problems this raised remain unresolved and are not the topic of this entry.
    My dilemma is this:  In January 2013 I had to cancell my internet and land line (due to moving abroad for work).  Consequently, I have been charged £187 termination fee and have not been reimbursed any of the £129 line rental fee paid.  I used this facility from 19.10.12 to 25.01.13 and whilst I anticipated I would incurre "some" early termination fees for the internet, I do not understand why BT are retaining all the line rental fee?  Unfortunately I was not able to move the connection to an alternate property (because of my working abroad).
    Can anyone shed any light on this (ideally a member of BT).  Thank you.

    i replied to your other post with a note of the cancellation charges so you can work out the charge to see if you agree.  I will repost to save you looking 
    cancellation charges
    if you elected to take the line saver option and pay 12 months upfront then it specifically says that there is no refund if you terminate early
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Refund my $90 early contract cancellation fee... I do not remember agreeing to it!

    I was told that I agreed to a $90 early termination fee when I was re-negotiating my lost discounts on February 4th.  I'm old.  I do not remember that, nor would I have agreed to it...I would have switched to Cox.  This is a case where you say I agreed and I'm not going to dispute it... don't bore me with restating that.  I don't remember it and I'm the customer...remember?  After 1 1/2 hour of my life, that I won't get back, on the phone trying to credit that amount back to my account, and refusing at all levels, they hung up on me.  I think Verizon is the worst vendor my wife and I have to deal with.  Deception and bait and switch is your business model.  All we want is for them to match another provider in our area, give us a 10 year contract, and leave us alone.  I can't even look at the company logo without getting sick.  For now, we just want that $90 credited to our account and I'll deal with you again next year.  If you don't do it, we'll spend whatever life energy we have left going viral with your deception of these two old AARP members.  Hell, we may not live 10 more years.  Are you listening and hearing us???????????

    Couple of comments:
    1) This is mainly a user supported board.
    2) No provider will give a 10 year contract.
    3) Just about every provider is going to have an early cancellation fee in exchange for a contract. It happens for TV, cell phone even alternate electrical or natural gas contracts.
    4) You should have received info on Terms and Conditions when you signed up again. No one ever reads them yet they complain when they don't like them.
    5) I thought you typically get 30 days to cancel a contract from Verizon. Not sure how long it has been for you.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • Account termination charges

    Hi all
    As I understand it, if you now cancel a contract early the penalty fees are much lower than they used to be (e.g. £2-3 a month for remaining months on the contract).
    I am on an 18 month contract with around 7 months to go, however I am on the special offer where I got free line installation (normally around £125). If I do cancel early, does anyone know if extra fees will be imposed because of this?
    Many thanks

    Hi payvpac and Becky...my advice would be to post a thread in the bills and calls packages section, the lounge forum is more of a place to talk about random non bt things, you are far less likely to get a response in here than the other support forum
    Contact The Mods
    Use Live Chat to speak to an advisor
    Charges for cancelling your contract early

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