Contribute freezing constantly on Mac, not Windows

I have a customer trying to update her site on our server using Contribute. Not exactly sure of the version, but pretty sure it's CS5 (purchased about a year ago).
When she tries to connect to the site, it will freeze at various stages requiring a Force Close. The crashes happen for no rhyme or reason but happen nearly every time she is trying to use the software.
She has tried reinstallling the program, trashing preferences, using a different user account and nothing works. Adobe support was not helpful.
I have had no trouble with Contribute on Windows - I just installed a trial version today which works.
However, I installed a trial of the Mac version on one of my own machines and it too crashes - so clearly, it is not her computer and is something to do with the software.
I have tried deleting all of the folders Contribute makes on the web server (starting with underscores) which did not help. Also tried using passive and active FTP modes and disabling performance optimization in Contribute.
Any ideas?
***just to be clear, there must be some configuration of the server that the Mac version of Contribute doesn't like. I just can't figure out what that would be.
Message was edited by: ChrisA92

Please ask your customer to create a folder on your desktop and name it as ctnetperformancelog.
Launch contribute and wait for the issue to reproduce. Close contribute. A log gets created inside the folder with the timestamp. Please send and e-mail to [email protected] with the logs and brief description of the issue.

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