Converted Crystal Statement Report not showing line level data properly
Hi all,
We have an issue with a Cystral-converted PLD Customer Statement layout behaving strangely when printing for a customer with multiple pages.
When the statements are printed for a customer that has line level data which fills about an A4 page, this print absolutely fine; customer header data, line data etc. However, when we print for a customer that has more lines that can fit onto the one page, Crystal does the following:
Page 1 - Customer Header info and column headers (OK); Line level info until bottom of page (OK)
Page 2 - Customer Header info and column headers (MISSING); Line level info (ONLY ONE LINE APPEARS INDIVIDUALLY ON THIS PAGE BUT IS THE NEXT LINE CONTINUING FROM FROM THE PREVIOUS PAGE)
Page 3 - Customer Header info and column headers (OK); Line level info until bottom of page (OK - CONTINUING FROM THE INDIVIDUAL LINE FROM THE PREVIOUS PAGE)
Page 4 - Customer Header info and column headers (MISSING); Line level info (ONLY ONE LINE APPEARS INDIVIDUALLY ON THIS PAGE BUT IS THE NEXT LINE CONTINUING FROM FROM THE PREVIOUS PAGE)
etc...
So what basically seems to be happening is that every other page, Crystal just sticks in an individual line on it's own without any headers or anything OR other lines.
Help please! Quite likely a 'Section Expert' issue but we don't know what setting could be causing this.
Sounds like the report is trying to print multiple pages with blank pages in between, is the normal report ie details fit onto an A4 page printing with a blank back page?
It will be page number resets and suppression of details on pagenumber = 2
YOu need to go to section expert and go through each section noting what conditions have been suppressed and if any formula boxes are red then open and see what they do.
Try turn conditions on and off and commenting out any formula conditiona and see what happens. By a process of elimination you should be able to work it out. However, you may have to stop the introduction of a blank page some how.
Ian
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