Convertion issue

I keep getting an error message saying conversion failure when I try to convert a pdf to word format

Hi jenev89,
I would love to help, but need a little more information to go on. Your answers to the following questions should help us get to the bottom of things:
Are you converting from the ExportPDF website, or from within Reader?
How large is the PDF that you're trying to convert? There is a 100 MB file-size limit, but even the a PDF falls within that limit, the complexity of the file can prevent it from converting before the service times out.
Are you using the service from a work or home computer? Firewall/proxy settings can prevent your computer from uploading files to the Internet.
Do other files convert without error?
What happens when you convert from within Word with OCR disabled, as described here: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel.
That's a lot of questions, I know! But they'll help us sort things out for you.
Best,
Sara

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