Copy of notifications (mails) not received in business workplace

Hi,
The users stopped receiving a copy of the notifications in their business workplaces sent via mail step in a workflow.
The WF is using the SAP username to send the mails in the mail step of the workflow (we are not using the e-mail address, just the user name so the e-mail is obtained from SU01D).
Do you know if there is any custimization particular of the user or in general where you can set up if a copy of the e-mail can be received in the business workplace as unread document?
Thanks!

Sorry, I was a bit confused that you said "The users stopped receiving a copy of the notifications". So did they receive them before? Did they get both 1) email and 2) notification in business workplace?
At least I don't know a way to get notifications in business workplace if you have the above-mentioned "forwarding" setting on in SO16. I assume that if you turn it on, it simply forward everything to the email address and notifications are not coming to business workplace anymore. But if you said that it was working before, then I don't know how did you manage to get it working .
I would understand that you have to steps in workflow One sends notfication and one sends email. But if you somehow get this working with only one step and then get a "copy" into business workplace and email both, that is great. I would be interested to know about how to achieve this.
Regards,
Karri

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Copy of notifications (mails) not received in business workplace

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