Could not post WS with XML Spy to XI

Im traying to post a Web service with XML Spy to XI. this outbound WS was generated by XI. i think a service is freeze so XML Spy cant post WS, because other receiver WS are post with out any problem.
what can i do??
RGDS
RP
Message was edited by:
Rodrigo Pertierra

Hi,
check out logs from visual admin as per my blog:
/people/sap.user72/blog/2005/11/29/xi-how-to-re-process-failed-xi-messages-automatically
to see more info about the error
Regards,
michal

Similar Messages

HTTP error: could not POST file in XMl spy

Hello Experts,
Scenario is : Soap -> XI -> R3 (Proxy).
I have created a WSDL using the url as :
http://pfodx100.xyz.dk:52000/XISOAPAdapter/MessageServlet?channel=:BS_Mob:Soap_Sender_Sync_CC
(I have replaced here actual domain with xyz, also renamed CC, etc. But format for URL used is same as that shown above)
when checked in XMLSPY, WSDL is valid.
On sending a soap request to Server from XML spy i get error as :
HTTP error: could not POST
'/XISOAPAdapter/MessageServlet?channel=:BS_Mob:Soap_Sender_Sync_CC&version=3.0&Sender.Service=BS_MobileAp&Interface=+http%3A%2F%2Fxyz.dk%2Fmobiletimereg%2Fxyz%5EOutboundInterface_Async" on server 'pfodx100.xyz.dk'
On testing this URL via Internet Explorer, first I get a warning :
"There is a problem with this website's security certificate"
If I select "Continue to this website (not recommended). "
IE prompts for : User name and PWD. On Entering uname and passward, i get the message as :
Message Servlet is in Status OK
Status information:
Servlet com.sap.aii.af.mp.soap.web.MessageServlet (Version $Id: //tc/xi/NW04S_15_REL/src/_adapters/_soap/java/com/sap/aii/af/mp/soap/web/MessageServlet.java#1 $) bound to /MessageServlet
Classname ModuleProcessor: null
Lookupname for localModuleProcessorLookupName: localejbs/ModuleProcessorBean
Lookupname for remoteModuleProcessorLookupName: null
ModuleProcessorClass not instantiated
ModuleProcessorLocal is Instance of com.sap.aii.af.mp.processor.ModuleProcessorLocalLocalObjectImpl0_0
ModuleProcessorRemote not instantiated
Please sugest.
Regards,
XI Queries.

Hi,
Just try this:
Replace
<m:ZPSA_CAT2_DATA_MT xmlns:m="http://kmd.dk/mobiletimereg/kmd">
 <PERSONAL_ID>12345</PERSONAL_ID>
 <DEVICE_TYPE>adff</DEVICE_TYPE>
 <PROFILE>UDF</PROFILE>
 <RELEASE_DATE>190909</RELEASE_DATE>
 <AGENT_OTYPE>String</AGENT_OTYPE>
 <AGENT_OBJID>String</AGENT_OBJID>
 <TEXT_FORMAT_IMP>String</TEXT_FORMAT_IMP>
 <I_CATSRECORDS>
 <WORKDATE>String</WORKDATE>
 <EMPLOYEENUMBER>String</EMPLOYEENUMBER>
 <SEND_CCTR>String</SEND_CCTR>
 <SENBUSPROC>String</SENBUSPROC>
 <ACTTYPE>String</ACTTYPE>
 <PO_NUMBER>String</PO_NUMBER>
 <PO_ITEM>String</PO_ITEM>
 <SERVICE>String</SERVICE>
 <REC_CCTR>String</REC_CCTR>
 <REC_ORDER>String</REC_ORDER>
 <NETWORK>String</NETWORK>
 <ACTIVITY>String</ACTIVITY>
 <SUB_ACTIVITY>String</SUB_ACTIVITY>
 <CAPA_CATEGORY>String</CAPA_CATEGORY>
 <SPLIT>String</SPLIT>
 <WORK_CNTR>String</WORK_CNTR>
 <WBS_ELEMENT>String</WBS_ELEMENT>
 <RECSALEORD>String</RECSALEORD>
 <RECITEM>String</RECITEM>
 <RECCOSTOBJ>String</RECCOSTOBJ>
 <RECBUSPROC>String</RECBUSPROC>
 <ABS_ATT_TYPE>String</ABS_ATT_TYPE>
 <WAGETYPE>String</WAGETYPE>
 <TRIPNO>String</TRIPNO>
 <OT_COMP_TYPE>String</OT_COMP_TYPE>
 <WORKTAXAREA>String</WORKTAXAREA>
 <VALUATION_BASIS>String</VALUATION_BASIS>
 <CURRENCY>String</CURRENCY>
 <CURRENCY_ISO>String</CURRENCY_ISO>
 <EXTRA_PAY_INDIC>String</EXTRA_PAY_INDIC>
 <PAYSCALEGROUP>String</PAYSCALEGROUP>
 <PAYSCALELEVEL>String</PAYSCALELEVEL>
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 <TRANS_CURR>String</TRANS_CURR>
 <TRANS_CURR_ISO>String</TRANS_CURR_ISO>
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 <PLANT>String</PLANT>
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 <UNIT>String</UNIT>
 <ISOCODE_UNIT>String</ISOCODE_UNIT>
 <STARTTIME>String</STARTTIME>
 <ENDTIME>String</ENDTIME>
 <PREVIOUS_DAY>String</PREVIOUS_DAY>
 <ALL_DAY_FLAG>String</ALL_DAY_FLAG>
 <REM_WORK>String</REM_WORK>
 <FCST_FIN_DATE>String</FCST_FIN_DATE>
 <FIN_CONF>String</FIN_CONF>
 <SHORTTEXT>String</SHORTTEXT>
 <PART_CONF>String</PART_CONF>
 <EXTSYSTEM>String</EXTSYSTEM>
 <EXTAPPLICATION>0</EXTAPPLICATION>
 <EXTDOCUMENTNO>String</EXTDOCUMENTNO>
 <STATKEYFIG>String</STATKEYFIG>
 <QUANTITY>String</QUANTITY>
 <UNITQ>String</UNITQ>
 <ISO_UNITQ>String</ISO_UNITQ>
 <AMOUNT>String</AMOUNT>
 <LONGTEXT>String</LONGTEXT>
 <FUND>String</FUND>
 <FUNC_AREA>String</FUNC_AREA>
 <GRANT_NBR>String</GRANT_NBR>
 <SEND_FUND>String</SEND_FUND>
 <SEND_FUNCTION>String</SEND_FUNCTION>
 <SEND_GRANT>String</SEND_GRANT>
 <CPR_GUID>String</CPR_GUID>
 <CPR_EXTID>String</CPR_EXTID>
 <CPR_OBJGUID>String</CPR_OBJGUID>
 <CPR_OBJGEXTID>String</CPR_OBJGEXTID>
 <CPR_OBJTYPE>String</CPR_OBJTYPE>
 </I_CATSRECORDS>
 <I_EXTENSION>
 <ROW>String</ROW>
 <ZZLOEBENUMMER>String</ZZLOEBENUMMER>
 <ZZLTXA1>String</ZZLTXA1>
 <ZZFRAVAERSTYPE>String</ZZFRAVAERSTYPE>
 <ZZKTEXT>String</ZZKTEXT>
 <ZZFRAVAERSTYPE2>String</ZZFRAVAERSTYPE2>
 <ZZTIMETYPE>String</ZZTIMETYPE>
 <ZZKZTXT>String</ZZKZTXT>
 <ZZ_EXT_GUID>String</ZZ_EXT_GUID>
 </I_EXTENSION>
 <I_WORKFLOW_TEXT>
 <LINE>String</LINE>
 </I_WORKFLOW_TEXT>
 <I_LONGTEXT>
 <ROW>String</ROW>
 <FORMAT_COL>String</FORMAT_COL>
 <TEXT_LINE>String</TEXT_LINE>
 </I_LONGTEXT>
 <KOMMUNEKODE>String</KOMMUNEKODE>
 </m:ZPSA_CAT2_DATA_MT>
with the structure taken from the Source of test tab. Also try putting some values in the nodes.
But i think this is some basis problem. Please do consult with the basis too.
Regards
Suraj
Edited by: S.R.Suraj on Sep 18, 2009 7:52 AM

"Could not create renderer with alias..." after deploying ResourceRenderer

Hello everybody
I've developed a custom ResourceRenderer class that looks like this:
package no.expert.portal.km.relateddocs;
import com.sapportals.htmlb.Component;
import com.sapportals.htmlb.Link;
import com.sapportals.wcm.WcmException;
import com.sapportals.wcm.rendering.resource.cm.ResourceRenderer;
import com.sapportals.wcm.repository.IResource;
public class RelatedDocsNamePropertyRenderer extends ResourceRenderer
 protected Component renderContentLink(com.sapportals.htmlb.Component comp) throws WcmException
 Link result = (Link) super.renderContentLink(comp);
 result.setTarget("");
 return result;
 protected Component renderContentLink(IResource resource, com.sapportals.htmlb.Component comp) throws WcmException
 Link result = (Link)super.renderContentLink(resource, comp);
 result.setTarget("");
 return result;
All it does, really, is preventing links to documents in KM to open in a new window. At least that's what I'm hoping it will do, as it's based on ideas in <a href="https://www.sdn.sap.com/irj/sdn/thread?threadID=20316">this post</a>.
I've added all the necessary .jar files, and implemented a wrapper portal service as described here: <a href="http://media.sdn.sap.com/html/submitted_docs/nw_kmc/ide/projects/Setting%20Up%20a%20KMC%20Project.html">http://media.sdn.sap.com/html/submitted_docs/nw_kmc/ide/projects/Setting%20Up%20a%20KMC%20Project.html</a>.
I've created an alias for the class in Content Management -> User Interface -> Mapping, and assigned this to the resource renderer settings that I use.
OK, here is where the trouble starts. When viewing the layout set with debugging on, I check Rendering Information. It informs me that "The given configuration was not used, because the alias is not defined or points to an invalid java class". Looking in the log, this is the error message:
Could not create renderer with alias ZRelatedDocsNameResourceRender and classname no.expert.portal.km.relateddocs.RelatedDocsNamePropertyRenderer:java.lang.NoClassDefFoundError: com/sapportals/wcm/rendering/resource/cm/ResourceRenderer
------------------------- Loader Info -------------------------
ClassLoader name: [com.sapportals.portal.prt.util.ApplicationClassLoader@6b247b]
Parent loader name: [com.sapportals.portal.prt.util.ApplicationClassLoader@4e82c4]
References:
 not registered!
Resources:
 C:usrsapEPUJC00j2eeclusterserver0appssap.comirjservlet_jspirjrootWEB-INFportalportalappsno.expert.portal.km.relateddocs.RelatedDocsNamePropertyRendererprivatelibno.expert.portal.km.relateddocs.RelatedDocsNamePropertyRenderercore.jar
The error occurred while trying to load "no.expert.portal.km.relateddocs.RelatedDocsNamePropertyRenderer".
 at com.sap.engine.frame.core.load.ReferencedLoader.loadClass(ReferencedLoader.java:389)
I have a suspicion this might have something to do with the SharingRefernce in portalapp.xml, but after experimenting with different values, I'm no nearer a solution. Any ideas, anyone? Any help greatly appreciated.
-martin
Yes, and here is my portalapp.xml:
<?xml version="1.0" encoding="utf-8"?>
<application>
<application-config>
 <property name="SharingReference" value="com.sap.netweaver.bc.crt,knowledgemanagement"/>
 <property name="PrivateSharingReference" value="com.sap.km.cm.ui.flex"/>
</application-config>
<components>
 <component name="RelatedDocsNamePropertyRenderer">
 <component-config>
 <property name="ClassName" value="no.expert.portal.km.relateddocs.RelatedDocsNamePropertyRenderer"/>
 </component-config>
 <component-profile/>
 </component>
</components>
<services>
 <service name="BootStrapNamePropertyRender">
 <service-config>
 <property name="className" value="no.expert.portal.km.relateddocs.BootStrapNamePropertyRender"/>
 <property name="startup" value="true"/>
 </service-config>
 </service>
</services>
</application>

Hi Gourab,
Double check the the page.xml has referring to the correct CO. Open the page.xml and see which controller is attached to it.
Also attach the extended controller through personalization to the page/Region.
Thanks
--Anil

Error: Could not continue scan with nolock due to data movement, DBCC proccache will clear the probelm

SQL Server: 2008 R2 SP2
Before describing my problem, I have gone via the forum, there is no view or functions inside my stored procedure
When running a particular stored procedure inside crystal report, the error " Could not continue scan with nolock due to data movement" comes once every few weeks. After I clear the query cache plan, it works again for few weeks and the problem
comes again. During these few weeks, there is no restart or query plan clearing.
If I run the stored procedure inside SSMS, where the SQL statement is copied and pasted from SQL profiler during crystal report run, there is no error.
I discovered running in SSMS and crystal report generate 2 different query plans even I copied the SQL from SQL profiler, I have actually saved the query plans. Unfortunately, this forum does not accept attachments, or otherwise I will post my query plans
here.
There is one thing I notice about the query plan is during nested loop operation, there is a warning "no join predicate". I don't use any views or UDF in the statement, nor did I use pre-1992 ANSI join syntax. However, I did use table variables.
My guess is whether this will cause " Could not continue scan with nolock due to data movement", after I clear the cache, I run crystal report again, and I look at the plan again, the "nested loop no join predicate" warning is gone.
Running this stored procedure took 1 second maximum, even when this error is popping up, it pop up within 1 second.
DBCC checkdb has been run
The same stored procedure running by crystal report in a SQL 2008 (non r2) live environment has no problems, so I am thinking this is R2 specific problems.
The "nested loop no join predicate" error SQL statment is below, no views, no udf, but table variables
INSERT @ChequeAccount
SELECT       PS.PaySummaryID, PS.EmployeeID, PS.CostCentreID,
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- PS.Tax- PS.ETPTax   + PS.TaxRebate) * -1 AS Amount,
           CGLM.GLAccountID
FROM Pay_Summary PS JOIN Input_Sheet ISH ON PS.InputSheetID = ISH.InputSheetID AND ISH.PayrollID = @binPayrollID
AND PS.PaySummaryID NOT IN (SELECT PaySummaryID FROM @ChequeAccount)
JOIN Payroll P ON P.PayrollID = ISH.PayrollID AND P.EmployerID = @binEmployerID
JOIN CustomGLFixMapping CGLM ON CGLM.EmployerID = P.EmployerID AND CustomGLFixMappingNameID = 1 AND CGLM.CostCentreID IS NULL

The error Could not continue scan with nolock due to data movement can occur when you use the NOLOCK table hint, or use the command SET TRANSACTION ISOLATION LEVEL READ UNCOMMITTED. That is, so-called dirty reads. The error is not related to the
query plan per se, but when scanning a table, the storage engine will use an IAM scan rather than following the clustered index. If there is simultaneous activity, the storage engine may detect this and abort the operation to avoid returning incorrect data.
Or it may not detect it, and return uncommitted data or fail to return committed data.
All of these effects are transitory and they will not show up when you are alone on the system, only when there is concurrent activity in one or more of the tables in the query.
Using dirty reads is a risky business for the reasons explained above, and it takes careful analysis to understand whether you can live with the errors you can get from a particular query. The error about data movement can be handled: trap the error and
resubmit the query. But what about spurious incorrect results?
If you believe locking to be a problem, you should consider setting the database to READ_COMMITTED_SNAPSHOT
and take out all use of READ UNCOMMITTED/NOLOCK. When the database is in READ_COMMITTED_SNAPSHOT, readers read from the snapshot and only see committed data without blocking writers. This has some other effects like requiring a bigger tempdb,
and there is a risk for other types of concurrency errors, but they tend to be smaller risks.
I discovered running in SSMS and crystal report generate 2 different query plans even I copied the SQL from SQL profiler,
This is because SSMS by default runs with SET ARITHABORT ON. I discuss this in more detail in this article on my web site:
http://www.sommarskog.se/query-plan-mysteries.html
However, as I said, this problem is not related to the query plan as such, although some query plans are more susceptible to this error than others. (All plans are suscpeitble to produce incorrect results).
Erland Sommarskog, SQL Server MVP, [email protected]

Itunes could not restore the iphone because a session could not be started with the iphone

Recently I sent my iPhone 5 to apple service centre as my phone could not turn on and stuck at apple logo. The technician use DFU restore and successfully reboot my phone. However, all my data and content are being erased. Now I tied to restore from my back up using iTunes 12.1.0.71 with iPhone 5 iOS 8.1.3, error message pop up. itunes could not restore the iphone because a session could not be started with the iphone. However, I still can sync my iPhone to iTunes. I am so frustrated as I need to get all my contact back from my previous back up. Please help. Thanks.

Hello brendalhl,
After reviewing your post, it sounds like a session could not be started to restore from a backup. I would recommend that you read this article, it may be able to help the issue.
If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
"... a session could not be started."
Thanks for using Apple Support Communities.
Have a nice day,
Mario

RFC problem: could not get functionname from XML requst (sic)

I'm developing an interface that attempts to call a receiver RFC on an SAP 4.6c system. It's a very small simple interface, and it's all working until it tries to call the RFC. The error is
Exception caught by adapter framework: error while processing message to remote system:com.sap.aii.af.rfc.core.client.RfcClientException: could not get functionname from XML requst: com.sap.aii.af.rfc.RfcAdapterException: failed to read funtionname from XML document: missing namespace declara
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Regards
Alan Graham

Thanks for the responses.
I set up a communications channel of type RFC, which is
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as red in the monitor. I assume therefore that the
adaptor settings are correct.
The XML going to the adapter looks correct AFAIK. My problem is that I don't know enough about the requied XML to know if what I'm seeing in the logs is sufficient. In SXMB_MONI, in the 'call adapter' section of a failed message, the outbound binding includes
<SAP:ToInterfaceNamespace>urn:sap-com:document:sap:rfc:functions</SAP:ToInterfaceNamespace>/code]
Also, the interface determination SOAP header, in the MAIN section includes
[code]<SAP:Receiver>
<SAP:Party agency="" scheme="" />
<SAP:Service>D04</SAP:Service>
<SAP:Interface namespace="urn:sap-com:document:sap:rfc:functions">Z_MPU_3PSCE_FREIGHT_UPLOAD</SAP:Interface>
</SAP:Receiver>
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Alan

HTTP error: could not POST file

Hi experts,
I am working with scenario: WS <-soap-> XI <-rfc-> R3.
I have created all the stuff in IR, ID, define my WSDL and tested it with Altova, and everything works ok!.
However, if i use https and 50001 instead of http and 50000 (from the URL), i get following error:
HTTP error: could not POST file
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Best regards,
david

Hi David,
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SOAP-Web Service Error
/community [original link is broken]://Payload of SOAP-Message cannot be read
Error while calling webservice created in XI
**Reward points if helpfull**

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Hi @ all,
I would like to send an HTTP Request with an XML File in the body to an SAP System
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Edited by: Christian Kuehne on Feb 26, 2009 4:32 PM

hi friend could you please share your solution regarding this query if u got it already?

Could not persist object with token:re00100000b7f6e12d419f(Error: INF)

Post Author: saravanan rangaraj
CA Forum: Migration to XI R2
Hi everybody,
I'm getting error, 'could not persist object with token:re00100000b7f6e12d419f(Error: INF)' while refreshing reports in infoview. If I logoff and logon it's working fine. The error repeats everytime after refreshing 3-5 reports.Can anybody say why it happens?

Post Author: saravanan rangaraj
CA Forum: Migration to XI R2
Hi everybody,
I'm getting error, 'could not persist object with token:re00100000b7f6e12d419f(Error: INF)' while refreshing reports in infoview. If I logoff and logon it's working fine. The error repeats everytime after refreshing 3-5 reports.Can anybody say why it happens?

HT1766 I'm wanting to back up my iPhone to my PC but the following message keeps coming up - iTunes could not back up "Neil's iPhone " because a session could not be started with the iPhone. What does this mean and what do I do to resolve problem please.

What do I do about message:- iTunes could not back up iPhone because a session could not be started with the iPhone.

Read https://discussions.apple.com/thread/5010662?start=0&tstart=0

"iTunes could not back up the iPhone 'my IPhone' because a session could not be started with the iPhone"

Since 2 updates I started getting iTunes could not back up the iPhone 'my IPhone' because a session could not be started with the iPhone. This is happening with my iPad and iPhone. I see hundreds of complains on this issue starting from last year and obviously Apple has no clue how to solve this error. I went through the solutions and spend over an hour deleting backups resetting lockdown, restarting and nothing is working. Are they serious to ask us to disconnect all other USB devices to sync our equipment everyday to solve their problem? iTunes is the worst program I have seen on the market in the past 10 years. It reminds me of DOS programs that could only do one item at a time. You click a command and just wait and wait and wait. Of course they want me to call customer service, wait for x time to talk to tech support and then spend more time. I don't have the time. I spent a lot of money to get an equipment that should work as advertised and not spend further my valuable time. I have reached my limit with Apple and that crap iTunes. I'm calling for a divorce.
[By the way, your spell check doesn't recognize your own products such as iPad, iTunes and iPhone. Such an embarrassing company.]

Do you happen to be running any processes that Apple doesn't want you to use? (Jailbroken?)

ITunes could not back up the iPhone because a session could not be started with the iPhone

Hi
I have just updated to iTunes 10.7.(oh it just scrolled off the screen give me 5 minutes for it to come back again) 10.7.0.21 - the latest version
I run Win7 64bit & during installation i got the blue-screen of death & windows crashed
I went to apple website & downloaded iTunes manually & installed (it tried to install in the (x86) folder as usual, so i forced it into the 64 bit program folder like i always have to do.
It now runs fine but when ever i sync in get the error "iTunes could not back up the '' iPhone because a session could not be started with the iPhone"
I have tried deleting the existing backup as suggested in the forums but that didn't solve the problem, and now i have no backups at all
I have restarted the iPhone & the computer but the error is still the same.
PS i have "Encypt local backup" selected, if i try to unselect that option at the moment it says my password is incorrect, my password is correct, i made a record of it & know exactly what password i used but iTunes is saying it is wrong, is this because i have no backups at the moment or is iTunes completely broken
I have also tried to backup to iCloud as a temporary measure but it says i don't have enough space so must buy some!
Any help would be appreciated

Could be that iTune can't read your latest backup file. You might have to delete it, follow this article to find out how to delete the backup from the list: iTunes: "Backup could not be saved on the computer" alert message

A session could not be started with the ipod

My ipod touch 3 won't sync. I get a message that says "itunes could not back up the ipod "xxx" because a session could not be started with the ipod." I tried the recommendation of going to edit-->preferences-->devices and deleting the 'back up' file, but there IS no back up file. I've updated my security software. I've run the diagnostic for syncing and it said it passed. I've shut off and restarted my ipod. Not sure what else to do. Don't really want to restore to original settings.

I had this problem and found the solution (for me anyway). After looking in Logs I found a lot of "could not create file in All Users/Lockdown". On this XP computer it is here (and hidden):
C:\Documents and Settings\All Users\Application Data\Apple
So I moved the files in the Lockdown folder out of there. Then I got another error about the "pairing record missing" and searching that, found to move the .plist files out of the Preferences directory (all of the above with iTunes shut down i.e. not running of course). These were located here:
C:\Documents and Settings\Joanne\Application Data\Apple Computer\Preferences
Then I launched iTunes and all was well again. Maybe you can just delete the .plists out of Preferences, I dunno.
Hope this helps you or anyone else searching on this somewhat maddening problem. I encountered the trouble upon updating iTunes to 10.5 and then trying to sync my iPod Touch v4.3.1. The backup has to work of course before I can update to iOS 5.0.

I want to backup my phone before upgrading to ios5 but I get an error message itunes could not back up the iphone because a session could not be started with the iphone. Please help me..

I want to backup my phone before upgrading to ios5 but I get an error message: itunes could not back up the iphone because a session could not be started with the iphone. I want to go to ios5, but I do not want to lose everything. I've gone to my device under preferences and I have no backup currently.
I have a Verizon Iphone 4 and a PC.
Please help me..

Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray

I just fix my macbook air because it was kernel panic. They changed the hard drive. I could not back up with Time Machine, because it did not work and I had over Adobe creative suite 5 design premium student. But I finished my studies last year and I'd li

I just fix my macbook air because it was kernel panic. They changed the hard drive. I could not back up with Time Machine, because it did not work and I had over Adobe creative suite 5 design premium student. But I finished my studies last year and I'd like to know how to get the serial number for me to reinstall Adobe creative suite 5 design premium when I am no longer study because I would still like the used? It is not fair if I do anymore because I really need.

You can download Creative Suite 5 here:
Other downloads
To deal with the issue of the serial number and using it again, you'll have to use Web Chat. Here's a link:
Adobe ID, sign in, and account help
See the bottom of the page for a link

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