CPanel autodiscover conflict with Exchange

I'm curious how (mostly hosters) are dealing with the cPanel autodiscover conflict? The problem is it seems cPanel uses the same /Autodiscover/Autodiscover.xml setup as Exchange does. When Outlook does an autodiscover lookup it starts in this order:
https://roodomain.com/autodiscover/autodiscover.xml
https://autodiscover.rootdomain.com/autodiscover/autodiscover.xml
http://autodiscover.rootdomain.com/autodiscover/autodiscover.xml
_autodiscover._tcp.rootdomain.com SRV 
So it is not uncommon for someone to have Office365 or another Exchange hosting provider for their email but have a separateweb hosting company for their website (most of the time the company that develops the website ends up hosting it in my case).
So the issue is since cPanel has autodiscover for the root domain Outlook tries configuring that instead of moving on to the CNAME for autodiscover using the redirect method (which is what Microsoft tells us hosters to do).
I don't see a way to disable this autodiscover in cPanel on a per domain level. Just wanted some ideas/inputs from you all

OK, I could be wrong but I think I see the issue. If I understand your setup, you've followed the guide you linked to, and setup IIS to use HTTP Redirect to forward requests it receives onto the final destination. Then on the domain(s) you
want to go to that destination you've added a CNAME for autodiscover.domain.com pointing to that redirection server? Is that right?
Since the order that autodiscover operates is handled by the email client there's no way to change that order. As long as the initial two steps (root domain with https then autodiscover.domain.com with https) fail then the client will move to the third option,
which is why I asked whether if you manually try going to those addresses if it 404s or gives a response. If you get a response then THAT is the issue you need to fix, since that will prevent the client even trying to move to the next method.
Looking through the entire guide, I see in part two it also spells out the records you need to add for the HTTP Redirect method, however that lists adding an A record to the domain for autodiscover.domain.com, not a CNAME. Assuming you've confirmed that
the first two steps are definitely failing so it can proceed to step 3, try changing the CNAME record to an A record instead. I don't know if that will make a difference, but it's the one difference between what you're trying and what is listed in the guide.
Some other guides relating to autodiscover mention adding a CNAME, but those are referring to the CNAME being directed directly to the final destination (as I said previously about pointing to autodiscover.outlook.com), not the method mentioned in this guide.

Similar Messages

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  • Problem with Exchange ActiveSync-Kontakt

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  • The action could not be completed because of a conflict with the original item. The conflict may have occurred when an existing item was updated on another computer or device. Open the item again and try making your changes. If the problem continues, cont

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  • Outlook can't connect with Exchange 2013 after migration from Exchange 2007

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    Hello,
    recently we've done a Exchange 2007 sp3 to 2013 sp1. Users can conect perfectly with OWA and with his iphone clients.
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    Sorry because the test is in spanish and I translated it with google, from here I only can access the tool in spanish.
    We continue to try to resolve the problem.
    Thanks to all in advance!
    Testing RPC / HTTP connectivity.
    Error in testing RPC / HTTP.
    additional Details
    Elapsed time: 24295 ms.
    Test steps
    Connectivity Analyzer Microsoft is trying to test Autodiscover for [email protected] .
    Error in automatic detection test .
    additional Details
    Elapsed time: 24294 ms.
    Test steps
    Attempting each method of contacting the Autodiscover service .
    Failed to properly contact the Autodiscover service using all methods.
    additional Details
    Elapsed time: 24294 ms.
    Test steps
    Trying to prove possible Autodiscover URL https://empresa.com/AutoDiscover/AutoDiscover.xml
    Error in testing this potential Autodiscover URL .
    additional Details
    Elapsed time: 1509 ms.
    Test steps
    Attempting to resolve the host name in DNS empresa.com .
    The host name is resolved correctly .
    additional Details
    IP addresses returned : 80.36.252.194
    Elapsed time: 507 ms.
    Testing TCP port 443 on the host to ensure empresa.com listening or is open.
    The port was opened successfully.
    additional Details
    Elapsed time: 464 ms.
    Testing the SSL certificate to make sure it is valid.
    The SSL certificate is not exceeded one or more certificate validation checks .
    additional Details
    Elapsed time: 537 ms.
    Test steps
    Connectivity Analyzer Microsoft is attempting to obtain the SSL certificate from remote server on port 443 empresa.com .
    Connectivity Analyzer Microsoft successfully obtained the remote SSL certificate.
    additional Details
    Remote Certificate Subject : CN = mail.empresa.com , issuer : CN = mail.empresa.com .
    Elapsed time: 454 ms.
    Validating the certificate name .
    The certificate name was validated successfully .
    additional Details
    Hostname empresa.com was found at the entrance of the alternative subject name of the certificate.
    Elapsed time: 1 ms.
    Is validating the trusted certificate .
    Validation Error trusted certificate.
    Test steps
    Connectivity Analyzer Microsoft is trying to build certificate chains for certificate CN = ​​mail.empresa.com .
    Could not build a certificate chain for the certificate.
    Tell me more about this issue and how to resolve
    additional Details
    The certificate chain did not end in a trusted root . Root = CN = mail.empresa.com
    Elapsed time: 31 ms.
    Trying to prove possible Autodiscover URL https://autodiscover.empresa.com/AutoDiscover/AutoDiscover.xml
    Error in testing this potential Autodiscover URL .
    additional Details
    Elapsed time: 21723 ms.
    Test steps
    Attempting to resolve the host name in DNS autodiscover.empresa.com .
    The host name is resolved correctly .
    additional Details
    IP addresses returned : 46.16.56.40
    Elapsed time: 498 ms.
    Testing TCP port 443 on the host to ensure autodiscover.empresa.com listening or is open.
    The specified port is blocked , not listening or does not generate the expected response .
    Tell me more about this issue and how to resolve
    additional Details
    Network Error communicating with the remote host.
    Elapsed time: 21224 ms.
    Attempting to contact the Autodiscover service with the HTTP redirect method .
    Error when trying to contact the Autodiscover HTTP redirect method .
    additional Details
    Elapsed time: 606 ms.
    Test steps
    Attempting to resolve the host name in DNS autodiscover.empresa.com .
    The host name is resolved correctly .
    additional Details
    IP addresses returned : 46.16.56.40
    Elapsed time: 14 ms .
    Testing TCP port 80 on the host to ensure autodiscover.empresa.com listening or is open.
    The port was opened successfully.
    additional Details
    Elapsed time: 202 ms.
    Connectivity Analyzer Microsoft is checking the automatic detection of host empresa.com for an HTTP redirect to the Autodiscover service.
    Connectivity Analyzer Microsoft could not get a HTTP redirect response for Autodiscover .
    additional Details
    Web exception occurred because an HTTP 404 response was received - Unknown NotFound . Headers received: Connection : close Content- Length: 1209 Content- Type: text / html Date: Wed, 12 Mar 2014 15:27:58 GMT Server : Apache/2.2.9 (Debian ) PHP/5.2.6-1 +
    lenny3 with Suhosin -Patch X -Powered -By : PHP/5.2.6-1 + lenny3 HTTP Response Headers : Connection : close Content- Length: 1209 Content- Type: text / html Date: Wed, 12 Mar 2014 15:27: 58 GMT Server : Apache/2.2.9 (Debian ) PHP/5.2.6-1 + lenny3 with
    Suhosin -Patch X -Powered -By : PHP/5.2.6-1 + lenny3
    Elapsed time: 388 ms.
    Attempting to contact the Autodiscover service using the method of DNS SRV redirect server.
    Connectivity Analyzer Microsoft could not contact the Autodiscover service using the DNS SRV redirect method .
    additional Details
    Elapsed time: 186 ms.
    Test steps
    Trying to find the SRV record in DNS _autodiscover._tcp.empresa.com .
    Not the Autodiscover SRV record in DNS found .
    Tell me more about this issue and how to resolve
    additional Details
    Elapsed time: 186 ms.
    Checking for a CNAME record for Autodiscover in DNS for your domain " empresa.com " to Office 365.
    Could not validate the Autodiscover CNAME record in DNS. If your mailbox is not in Office 365 , you can ignore this warning.
    Tell me more about this issue and how to resolve
    additional Details
    No Autodiscover CNAME record for your domain ' empresa.com ' .
    Elapsed time: 268 ms.
    jspt

    Hello,
    We have the Self-signed certificate that comes with Exchange, and we've created a new self-signed including all our domains mail.company.com, domain.local, exchange13.domain.local, autodiscover.company.com, autodiscover.domain.local.
    below I print you the result os the comand Get-ClientAccesServer | fl . Now we've configured a SPC objetct folow the instructions of Wizard
    Exchange Server Deployment from Microsoft. We've executed the commands in our new Exchange 13, but can't did it in the old Exchange:
    $AutodiscoverHostName = "autodiscover.contoso.com"Get-ExchangeServer | Where {($_.AdminDisplayVersion -Like "Version 8*") -And ($_.ServerRole -Like "*ClientAccess*")} | Set-ClientAccessServer -AutoDiscoverServiceInternalUri https://$AutodiscoverHostName/Autodiscover/Autodiscover.xmlThis is the result of
    RunspaceId                           : 89c86f8e-d156-4480-b31d-59215976879b
    Name                                 : EXCHANGE13
    Fqdn                                 : EXCHANGE13.domain.local
    ClientAccessArray                    :
    OutlookAnywhereEnabled               : True
    AutoDiscoverServiceCN                : EXCHANGE13
    AutoDiscoverServiceClassName         : ms-Exchange-AutoDiscover-Service
    AutoDiscoverServiceInternalUri       : https://autodiscover.company.com/Autodiscover/Autodiscover.xml
    AutoDiscoverServiceGuid              : 77378f46-2c66-4aa9-a6a6-3e7a48b19596
    AutoDiscoverSiteScope                : {Nombre-predeterminado-primer-sitio}
    AlternateServiceAccountConfiguration :
    IsOutOfService                       : False
    WorkloadManagementPolicy             : DefaultWorkloadManagementPolicy_15.0.825.0
    Identity                             : EXCHANGE13
    IsValid                              : True
    ExchangeVersion                      : 0.1 (8.0.535.0)
    DistinguishedName                    : CN=EXCHANGE13,CN=Servers,CN=Exchange Administrative Group
                                           (FYDIBOHF23SPDLT),CN=Administrative
    Groups,CN=First Organization,CN=Microsoft
                                           Exchange,CN=Services,CN=Configuration,DC=domain,DC=local
    Guid                                 : e83055fe-217b-4ed6-9cd0-7711097baf99
    ObjectCategory                       : domain.local/Configuration/Schema/ms-Exch-Exchange-Server
    ObjectClass                          : {top, server, msExchExchangeServer}
    WhenChanged                          : 09/03/2014 12:46:07
    WhenCreated                          : 08/03/2014 19:15:54
    WhenChangedUTC                       : 09/03/2014 11:46:07
    WhenCreatedUTC                       : 08/03/2014 18:15:54
    OrganizationId                       :
    OriginatingServer                    : severdc.domain.local
    ObjectState                          : Unchanged
    I hope this stuff can help you.
    Thanks!!
    jspt

  • Outlook 14.4.8 not synchronizing with Exchange 2007 anymore (shows "downloading" but no new messages shown in inbox"

    Outlook 14.4.8 on iMAC Retina and Yosemite 10.10.2 is not synchronizing with Exchange 2007 anymore (shows "downloading" but no new messages shown in inbox".
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    Restarted Server, tried to disable autodiscover on macs and deleting/adding account and repairing database does not fix the problem. Also restarted server several times.
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     (Server name | Roles | Enabled | Reachability | Synchronized | GC capable | PDC | SACL right | Critical Data | Netlogon | OS Version) 
    In-site:
    SERVER.org.local CDG 1 7 7 1 0 1 1 7 1
     Out-of-site:
    Errors in Application log:
    The Open Procedure for service "BITS" in DLL "C:\Windows\system32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section 
    The entry <C:\WSUS\WSUSCONTENT\CONTENTFOLDERACLSCHECK.TXT> in the hash map cannot be updated.
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    Faulting application taskeng.exe, version 6.0.6002.18342, time stamp 0x4cd34898, faulting module ntdll.dll, version 6.0.6002.18881, time stamp 0x51da3d16, exception code 0xc000071b, fault offset 0x0000000000082445, process id 0x3288
    Certificate Services Client Provider pautoenr.dll raised an exception. Exception code 3221225477.
    Backup Exec:
    FULL_BACKUP -- The job failed with the following error: A failure occurred querying the Writer status.
    Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered.  This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider.  The
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    Exchange VSS Writer (instance 2d932ef8-6319-4ab8-a45f-1242480b44ad:15) failed with error code 1295 when processing the backup completion event. 

    Hi,
    Since Outlook running on Windows works well, it seems an issue on the Mac side. I suggest ask Mac for help so that you can get more professional suggestions.
    More information for your reference:
    Please try to verify whether there is any expired certificate from the computer personal store.
    If it is the case, please remove them.
    Thanks
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Mavis Huang
    TechNet Community Support

  • Internal outlook client connectivity in exchange 2010 when coexist with exchange 2013

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    Hi Winnie Liang ,
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    Regards
    S.Nithyanandham
    Thanks S.Nithyanandham

  • Has anyone managed to create an email account on the OS X mail client with Exchange 2007?

    Hi guys,
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    Thanks
    Juergen

    jthurner wrote:
    Hi guys,
    the IT chaps of my new employer tell me that it is impossible to use the OS X mail client with Exchange 2007 servers. Is that correct? If so, does anyone know a workaround?
    Thanks
    Juergen
    No workaround needed, open Mail, Contacts and Calendars (in System Preferences) select Exchange, enter your email address and password, opt to setup Contacts and Calendars as well as mail and hit enter. That should set it up (assuming your apparently witless IT dept has setup the autodiscover record correctly at their end)

  • Installing SQL 2012 BI on a server with Exchange 2010

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    Where should I best install SQL2012 BI? 
    Can Exchange 2010 and SQL 2012 BI live on the same box?  If so, are there any tuning/install recommendations?
    As you can see, I'm a newbie to the 2012 world and I appreciate any advice / pointers you can give.
    Thanks!

    Hello,
    Please see the following article:
    http://technet.microsoft.com/en-us/library/aa997379(v=EXCHG.80).aspx
    “Running SQL Server on the same computer as a production Exchange mailbox server is not recommended. Both SQL Server and Exchange mailbox servers consume a large amount of memory and disk resources to operate optimally. Co-hosting SQL Server and Exchange Server
    on the same computer in a production environment will likely lead to poor performance by one or both of the servers. Additionally, troubleshooting and securing such an installation is not well understood.”
    “Move either Exchange Server or SQL Server off the computer. Completely removing one of these programs from the computer is recommended”
    Hope this helps.
    Regards,
    Alberto Morillo
    SQLCoffee.com

  • Scsm 2012 r2 (ur 3) with exchange connector 3 - state never run but reveices mail in opm log?!

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    ChangeKey="CQAAABYAAAAVmecTYATlQovl76GEizxlAAAAo4Fd" />
                      <t:ParentFolderId Id="AAMkAGM0NzI4Nzc5LWM0NWMtNDBiZC1iMjIyLWU5YTZlNGM0YjVjZgAuAAAAAADPPKNYSCzLRLMWL/UoJg1CAQAVmecTYATlQovl76GEizxlAAAAoyGrAAA="
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  • Outlook 2013 not connect with Exchange server 2013 in internal network

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  • Outlook Anywhere settings in a Exchange 2013 coexistence scenario with Exchange 2007

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  • Daily Problems with Mail Synchronizing with Exchange Server

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    Best Regards,
    Winnie Liang
    TechNet Community Support

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