Crack on my Laptop Glass

I had purchased an MacBook 13-inch Aluminum last year Oct 2008 and now the glass on the screen is cracked, the LCD behind it is fine so to replace the glass I visited an Apple's Authorized Service provider and he says it is not possible to replace the glass alone but you have to pay for the kit that comes with LCD and it may cost me around Rs 40000(820 US$) which is nearly same as buying a new one, is there any way out of this which costs less on my wallet?

Did you break the glass yourself, or is it a defect? If it is a defect, Apple's 1-year warranty should cover replacement. Call the AppleCare phone number for your country and explain what happened.
If it is not a defect and instead was broken through misuse, that's a different story. I know there are repair shops here in the US that will swap out the glass on MacBooks. You may be able to search to find one you can ship to that would replace the glass cheaper than using the Apple Authorized Repair center, which must use Apple's parts.
Good luck!

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    Hey Becmcmanus,
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    Service Answer Center – Displays
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  • Glass screen cracked a5500

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  • IPhone 5 Cracked Glass

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    Sketcher81 wrote:
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  • Back glass cracked, 4 days old, not dropped.

    Hey Guys, I just recieved my Z3 from TMO (T-mobile) on 24/2/2015. On the night of 27/2 while puttin the phone in my jacket pocket, I felt a crack on the back glass pannel.  The phone has not been dropped, and has only been on a table once, and in my pants pocket once. While carrying the device, it has sat in the inside chest pocket of my jacket with nothing else in the pocket.
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    I noticed that the crack is verry similar to the one from this thread: here
    I have some pictures for you guys as well.
    Against a piece of paper.
    Against a black cloth.

    Sadly Trued_2 it wont be covered by warranty :/ my phone had it's back glass cracked on it's own to and yet sony said it isnt covered under warranty since it is visible as physicial damage so this repair will cost you i'm afraid :/ but i only had to pay £72 for mine and even got 2 piece of thempered glass protector as gift from sony due to what occured with my phone so phone came back as new again and glass protector is awesome so i'm quite thank ful to sony for giving me this as return for free here in sweden.

  • LENOVO G550 DC-T4500 Tragedy, Internal crack on LCD screen

    Well i am new to this forum and when i was looking for ‘Lenovo customer service’ on Google, i realised that there are many people in the same boat as me.
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    first let me say that I am in know way implying that you broke your screen but you can crack the LCD screen without causing damage to the case you can set something on it and cause a pressure crack pressure from your fingers can crack it  as for internal external it appears to be internal because the clear plastic on the outside does not crack like glass there had to be some kind of force to crack the screen they just don't brake they go out from time to time as in no video but not crack
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  • Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

    I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
    Ms.H says:
    May 2, 2012 at 5:16 pm 
    I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
    I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
    Posted on Mar 20, 2012
    I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx.  I love the phone and the battery life.  It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened.  A mysterious screen breakage.
    I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke.  These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens.  My story is as follows:
    Checked the phone for messages/emails before leaving for work.  Chilly morning.  Go to work.  Get out of vehicle.  Phone rings while walking to work, and when I get it out it the screen is smashed and broken.  I sent it to Motorola and they won’t cover it.  They sent it back.  It’s a shame the Gorilla Glass more resembles candy glass.  I thought I was going to have a long lasting affair with the Razr Maxx and then this happened.  If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
    Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***.  Anyone that gets a smart phone without the insurance is a fool.  These things can’t even last through being removed from a pocket.
    If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
    PS – the comments problem is now fixed, so fire away.
    60 Responses to “Droid Razr Maxx – Broken Screen”
    1.     
    Andrew Carpenter says:
    March 22, 2012 at 3:08 am
    I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
    2.     
    Johnny Z says:
    March 22, 2012 at 9:05 am
    Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
    Sending the phone back to Motorola will just cause you to be without it for over a week.
    3.     
    Andrew says:
    March 23, 2012 at 11:04 am
    I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
    4.     
    Johnny Z says:
    March 23, 2012 at 12:53 pm
    @ Andrew
    That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
    5.     
    Steve K says:
    March 24, 2012 at 12:51 pm
    Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
    6.     
    Johnny Z says:
    March 24, 2012 at 9:49 pm
    I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
    7.     
    Alindner says:
    March 26, 2012 at 9:39 am
    I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
    8.     
    Andrew says:
    March 27, 2012 at 1:25 pm
    Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
    9.     
    Alanna says:
    March 28, 2012 at 1:31 pm
    Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
    10.   
    Chris says:
    March 28, 2012 at 9:43 pm
    I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
    11.   
    Larry says:
    March 29, 2012 at 5:36 am
    Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
    12.   
    Gary says:
    March 29, 2012 at 3:08 pm
    Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.   
    kim says:
    March 29, 2012 at 5:25 pm
    I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
    14.   
    Johnny Z says:
    March 29, 2012 at 10:31 pm
    If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
    15.   
    kirk says:
    April 1, 2012 at 2:24 pm
    Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
    16.   
    Cath says:
    April 2, 2012 at 8:20 pm
    Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
    17.   
    Jordan S says:
    April 2, 2012 at 9:39 pm
    Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
    18.   
    Jimmy says:
    April 3, 2012 at 1:33 am
    I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
    19.   
    Clancy says:
    April 3, 2012 at 4:02 pm
    Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
    20.   
    Adam Stanner says:
    April 4, 2012 at 12:34 pm
    I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
    21.   
    Janet says:
    April 4, 2012 at 6:40 pm
    I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
    I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
    22.   
    Johnny Z says:
    April 4, 2012 at 9:08 pm
    @ janet
    That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
    23.   
    Dave says:
    April 5, 2012 at 12:03 pm
    Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
    24.   
    Charlie says:
    April 5, 2012 at 12:52 pm
    Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
    25.   
    Chris says:
    April 5, 2012 at 2:50 pm
    Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
    26.   
    Jerry says:
    April 7, 2012 at 4:17 pm
    I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
    I have dropped many other phones with no problems
    27.   
    James says:
    April 8, 2012 at 11:04 pm
    wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
    Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
    28.   
    Mike says:
    April 9, 2012 at 8:12 am
    Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
    29.   
    Aaron says:
    April 9, 2012 at 9:15 am
    Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
    I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
    30.   
    Jeff says:
    April 9, 2012 at 8:11 pm
    I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
    31.   
    Todd says:
    April 10, 2012 at 10:27 pm
    My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
    32.   
    Chris Jacobs says:
    April 11, 2012 at 2:19 am
    Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
    33.   
    miriah overbey says:
    April 11, 2012 at 9:55 pm
    I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
    34.   
    krista says:
    April 13, 2012 at 1:35 am
    I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
    35.   
    Amy says:
    April 13, 2012 at 5:15 pm
    On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
    36.   
    lane says:
    April 13, 2012 at 9:07 pm
    Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
    37.   
    Cameron says:
    April 14, 2012 at 12:54 pm
    Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
    I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
    I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
    Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
    38.   
    John says:
    April 15, 2012 at 8:02 am
    My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
    39.   
    John says:
    April 15, 2012 at 3:35 pm
    As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
    40.   
    Kereen says:
    April 16, 2012 at 9:31 pm
    I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
    41.   
    chupper says:

    My daughter has had her Razr for about 9 months now.  About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

  • Macbook screen cracked, HD and performance issues

    I am definitely disappointed with my computer.
    I have a Macbook 13.3" 2.4Ghz Intel Core 2 Duo 4Gb 160Gb HD, Serial#: W8**VM0P5, and within 1,5 year I have faced many issues, which are related here:
    September 24th, 2008
    O.S. CRASHES
    I bought it in late September 2008, in Cologne, Germany, at the reseller "Compustore PC Gmbh", and also asked 4Gb Ram, and a Wireless mighty mouse.
    After changing the Ram memory, i went home; and a few days later, the problems came. Sometimes, the system crashed suddenly, showing the grey screen: "You must restart your computer". I thought it was normal, and continued to use, when it became more frequently (Picture: http://picasaweb.google.com/gstorck/MacbookProblems#5476986272817173138). It was little strange for a new laptop, and then I took it back to the store to fix it. The seller just took a look, changed some configurations, and gave me back again. I did this twice, and had to get back to the store for the third time, due to new crashes and some lack of performance. Then the seller replaced the Ram memory, with new 4Gb.
    After that, the system worked more stable; the problem happened some two or three times after some months, but it was ok.
    November 9th, 2009
    HD Problems
    One year later, in late 2009, I purchased a Mac OS update, the Snow Leopard. I was back to Brazil, where I live till today. During the OS installation, something went wrong and it couldn't be completed. Mac asked me to restart the computer, but then the system didn't start anymore; some files were corrupted. I guess there was not enough space to install the update, so it was not completed; but it should be no reason to the corruption of the OS.
    November 10th, 2009
    I took my computer to the local Apple technical support, the "Omni Informatica", in Curitiba, PR, Brazil, to format the HD and reinstall the Snow Leopard. As I needed more space, I also changed my original 160Gb HD for a new 250Gb Western Digital HD. The service was finished in Nov 17th.
    I noticed also little cracks in the laptop case, but I had no time to insist with the bad local technical support to repair it (I know Apple already acknowledged this problem.) They said, at first, that they would have to ask the Apple USA to send the body, or something like that.
    (Pictures:http://picasaweb.google.com/gstorck/MacbookProblems#5476986477312032226)
    January 12th, 2010.
    SCREEN CRACKED
    The reinstallation was ok, and the laptop was running well. Suddenly, when I take the Macbook from the case and open it on my desk, something pretty wrong appears: a large crack on the lower right corner of the screen.
    It was not dropped, it was not crashed, and I did not "close it with a pen inside".
    The screen simply cracked. And as so many similar problems with another users I could easily find on the web, I really expect Apple to admit it as a Manufacture's fault. The local technical support said it is no other thing except I hit the laptop, or dropped it, so it's all my fault. (See Picture 3)
    The only thing they can offer me is to repair the screen for R$1200. I am definitely not going to pay for this; a "normal" and good pc laptop costs this price (And a new basic macbook costs today R$2400).
    If the problems were just it, it would be not so bad.
    (Pictures: http://picasaweb.google.com/gstorck/MacbookProblems#5476986361400585122)
    February 11th, 2010
    HD FAILURE
    After 1 month, on Feb 11th, my new 250Gb HD simply stopped working. Different from the first time, that the HD was just corrupted, this time it has really broken, it died. I had it all backed up, but I have lost the HD.
    Back again to the technical assistance, they said to me the problem was the same that cracked my screen: my fault, on letting the laptop fall, or hitting it with some kind of pressure. They couldn't do anything, and even the Western Digital 3-month Warranty would not cover this type of problem ("user's misuse").
    May 28th, 2010
    DECREASE IN PERFORMANCE
    I'm working again with the original 160Gb HD (formatted and reinstalled), and some other external drives to store my files.
    It's been quite difficult to deal with all this Data and Screen problems, and now the Macbook's performance is decreasing every day. It's been slower to process operations and to launch the applications. Sometimes, the system does not even sleep anymore when the laptop is closed, or it takes so long time to sleep that it just sleeps when I open it again. Besides, sometimes the mouse pointer disappear, and some bizarre graphics take its place.
    Don't forget: It's a 1,5-year-old Macbook, with 2.4GHz, 4Gb RAM and the O.S. is installed for no longer than 4 months. It is supposed to work better, I guess.
    I saved a lot of money to buy a good computer, and to get rid of the endless issues I had with PCs. That issues never were so serious with the ones I face now with Macbook.
    Even if I pay R$1200 to replace the screen, with the money I don't have, I would still stand these performance issues, which seem to have come with this problematical laptop. I hope to have some solution from Apple, if it want to deliver what it promises and want to keep a customer.
    Otherwise, I will have to change to another system platform and another computer manufacturer, to see if I stop throwing money away with these devices. I think that maybe at least, the cost-benefit ratio will be higher.
    Did anybody receive contact from Apple support about these screen problems?
    Guilherme R. Storck
    Apple user since 2008
    <Edited By Host>
    gstorck (at) gmail (dot) com

    Well, your first issue is pretty clearly just some bad RAM, and it sounds like even the replacement RAM was bad. Who knows if the people who put it in had any kind of clue what they were doing. I've seen repair shops where people are smoking in the same room they do repairs.
    Second problem sounds typical of a failing HDD. It's a fairly common problem with laptops... Apple, Dell, Lenovo, HP, Acer... Probably the single most common problem with laptops no matter who makes them. People get this notion in their heads that the "portable" aspect of laptops means you can pick them up and carry them all over while turned on. Which you can... If you don't mind dramatically shortening the life of the HDD. What "portable" REALLY means with laptops, is that they are easy to move if you put them into a powered down state. They should NEVER be moved around when in normal operation. And since you seem to do a bit of traveling, if you're on a plan, and there's turbulence, you should shut the laptop off until it smooths out.
    The screen cracking could have something to do with the rather sudden change in climate. Germany isn't exactly the frozen tundra, but it is a pretty different climate from Brazil, and changes in things like humidity could cause problems. The laws of thermodynamics tell us that things expand as they heat up, so if there's already a crack somewhere, it could easily get worse as a result of increased heat.
    And since your initial hard drive was already starting to fail, it hasn't magically stopped failing since being removed from the system, so obviously performance is going to get worse.
    At this point, it's pretty much impossible to tell where the damage was done, so you're probably just out of luck. The people in Germany could have screwed something up, or the people in Brazil, it could have been environmental damage, and it's possible the defect was always there, it just didn't manifest until recently. There's just no way to tell for sure. So Apple is unlikely to do anything for you.

  • Is it possible to replace the front n back cover of iPhone 4S? External crack both the side no internal issues!!!

    Hi can somebody help me give me proper information relating to broken iPhone replacement. I don't have warranty left now, I brought it from Basel Switzerland. But now m in india. My iPhone 4S is broken or crack on both the side front n back. There is no  internal issues but just an external cracks at the front glass n the back black cover. How must will this cost without warranty in India? Where should I approach for repairing??? Please somebody let me know if it's possible to repair. Thank you

    Possible, yes.
    Will Apple do it, not a chance.
    Apple does not replace the screen on the 4S.  Apple will replace the entire device for the Out of Warranty repair cost but only in the country of origin of the device.  In your case that would be Switzerland (or any EU country as EU is treated as a single country for warranty and support purposes).

  • Nokia Lumia 900 Crack in the LCD!

    Hi there,
    I got a crack in the lcd glass, is there any way i can just change the glass instead of the whole lcd?
    and where do i get the original lcd?

    Hey FSL01,
    You must visit your local care point where they will be able to determine the repair for your device.
    Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

  • IPhone 4S broken front and back glass with AppleCare

    What can apple store do for unlocked  4s under AppleCare with cracked front and back glass?

    They can replace your phone for $199. Standard AppleCare does not cover accidental damage at all. On the plus side, your AppleCare policy will carry over to the replacement phone.

  • Iphone 5c hairline crack visible only when looked carefully

    I have an iphone 5c, a month old. Today i looked carefully at the top left corner and I see a small crack, its not a glass crack but like a hairline thick thing inside the glass. There was no impact/pressure on the screen whatsoever, there are no scratches above. Pls help

    Take it in to the Apple store for evaluation. Whether they replace it is a toss-up as accidental damage is not covered by the warranty. Explain your situation, they might be willing to be felxible.
    Before you go to the store, backup your phone using iTunes on your computer. If you get a new phone you can synch your information form your old phone using iTunes.

  • Shattered Xperia Z Ultra back-glass

    Dear Sony Support Team,It is of extreme discomfort that I write to you regarding the first ever serious complaint I have faced in the last 12 years of my connection with the Brand. I recently bought Sony Xperia Z Ultra with the IMEI number 357656050195500. It has hardly been a month since I procured it, and was enjoying the unmatched features and functions it offers. Until yesterday. I took the phone out of my pocket as it rang yesterday, the back of the phone hit my steel-strapped watch and shattered / cracked. That is not the end of it. Exactly where it hit the watch, I have also got a tiny spot on the beautiful display. Trust me, there was NO Fall whatsoever, no other hit whatsoever either. It just hit the corner of the watch, conservatively. I have been upset ever since, and I can tell you it is extremely disappointing, especially as Sony would not stop raving over how the glass is unbreakable / shatter-proof. I take the blame for the cell phone hitting the watch (the back of the phone), but such a mild hit would do this to the phone? I have 17 Sony phones today with my office staff, and am extremely happy till now. How can you help me with solving this issue, as well as retaining me as a customer, especially when I have bought the phone for 46,000/-, which isn't cheap by any means of imagination. I am not saying that just because it is expensive, you should help me. I am trying to present my case in the most truthful manner possible. In me, you have a Sony Mobile loyalist, and I hope you help me out with replacement of the back glass (and the display spot issue please). Looking forward to your reply.

    Same problems. I leaned against my car with the phone in my pocket and it cracked though the bottom glass, and then later the top glass showed the same problem and ceased responding.  As frustrating as this was the help-line was far worse. The people who answer seemed far better trained in redirecting complaints and avoiding the caller than they are in offering information. The answer I was given ad nauseum was "It is a $40 fee to mail the phone in and inspect it. This is an inspection fee and does not cover any repair cost". No one wanted to hear the problem and getting an idea of how much the repair would cost seemed forbidden.  This seems like an unexpected and unrelated response on my part, but I was in the process of deciding what system to buy; Xbox One or PS4. The PS4 at the time was getting better reviews, however my live account was with Xbox 360. After trying in vain to get information on fixing my phone (a phone I loved) I bought a Xbox One. The way Sony's support staff treated me and avoided talking to me (nearly 2 hours on hold between 3 phone calls) I simply felt it was not a company that would be dependable in the future if I had any further problems. I had already thrown $400 dollars away on one of their products, I was unwilling to double down knowing how their staff would treat my future concerns.

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