Crash after End User License Agreement
Hey Folks,
I have been having problems with my Acrobat 9 Pro Extended and so I uninstalled and set out to reinstall my copy. I have managed to get Acrobat installed, but when I open a document with it, after a few seconds the License agreement pops up. No matter how many times I have agreed with it, it continues to crash Acrobat once I accept. I was wondering if I should uninstall and reinstall again, or should I continue to pull out my hair?
Any ideas are much appreciated!
Regards,
Rufus
sergiogeorgini wrote:
I already have accepted the EULA so please do not suggest that.
Well, did you launch Adobe Reader from your applications and accept it there?
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Acrobat Pro XI problem+Accept End User License Agreement when opening a PDF inside IE
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GPLabs-Acrobat Reader default .PDF file open
Computer Configuration (Enabled)
Policies
Administrative Templates
Policy definitions (ADMX files) retrieved from the central store.
Adobe Acrobat XI/Preferences/General
Policy Setting Comment
Show messages when I launch Acrobat Disabled
Adobe Reader XI/Preferences/General
Policy Setting Comment
Show messages when I launch Reader Disabled
Adobe Reader XI/Preferences/Startup
Policy Setting Comment
Enable Protected Mode at startup Disabled
Preferences
Windows Settings
Registry
ELUA=1 (Order: 1)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\11.0\AdobeViewer
Value name ELUA=1
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
EULAAcceptedForBrowser (Order: 2)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Adobe Acrobat\11.0\AdobeViewer
Value name EULAAcceptedForBrowser
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
ELUA=1 (Order: 3)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\10.0\AdobeViewer
Value name ELUA=1
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
EULAAcceptedForBrowser (Order: 4)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Adobe Acrobat\10.0\AdobeViewer
Value name EULAAcceptedForBrowser
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 5)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\11.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 6)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Acrobat\11.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 7)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\10.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
User Configuration (Enabled)
Preferences
Windows Settings
Registry
ELUA (Order: 1)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Adobe\Acrobat Reader\11.0\AdobeViewer
Value name ELUA
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
ELUA (Order: 2)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Adobe\Acrobat Reader\10.0\AdobeViewer
Value name ELUA
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
.pdf (Order: 3)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pdf
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
OpenWithList] (Order: 4)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.PDF\OpenWithList]
Value name (Default)
Value type REG_SZ
Value data "AcroRd32.exe"
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
Control Panel Settings
Folder Options
Open With (Extension: pdf, Program: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe)
pdf (Order: 1)
General
Action Update
Properties
File Extension pdf
Associated Program C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Set as default Enabled
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) Yes
Remove this item when it is no longer applied No
Apply once and do not reapply No
Open With (Extension: pdf, Program: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe)
pdf (Order: 2)
General
Action Update
Properties
File Extension pdf
Associated Program C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
Set as default Enabled
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) Yes
Remove this item when it is no longer applied No
Apply once and do not reapply NoHi technobyte,
Try using APTEE to do EULA suppression and check.
You might want to refer the docs:
Creative Cloud Help | Using Adobe Provisioning Toolkit Enterprise Edition
4 Installation Workflows — Enterprise Administration Guide
Regards,
Rave -
Whenever I try to view a PDF file, I'm getting the error message "Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser." I have the new Adobe Reader but am still getting this message.
Even after launching Reader and accepting the EULA? Most strange.
-
I was ALWAYS able to open Adobe Reader items on my IMAC but just recently it is giving me a message stating "Before Viewing PDF documents in this browser you must launch Adobe Reader and Accept the End User License Agreement, then quit and relaunch the browser. When I download Adobe Reader for MAC it does not give me an option to except and Agreement I am using OS 10.9 HELP ASAP!!
lindsey k wrote:
Before Viewing PDF documents in this browser you must launch Adobe Reader and Accept the End User License Agreement, then quit and relaunch the browser.
And... did you do what the message tells you?
lindsey k wrote:
When I download Adobe Reader for MAC it does not give me an option to except and Agreement
Nothing to do with the download; you need to open Adobe Reader once after the install is complete, and accept the EULA. -
Help with End User License Agreement
Every time I try to view something in Adobe, my screen says "before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser"
I have uninstalled and reinstalled and accepted this agreement at least 3 times with no change. What am I missing?
I have a mac on os x 10.10.2
HELP!Opening Reader by double clicking on its icon (in your Applications folder) and accepting the EULA. It's better to close Reader and restart your computer after this.
-
Each time I try to open a PDF in Safari I am directed to this message:
"Before proceeding you must first launch Abobe Acrobat and accept the End User License Agreement".
This prevents me from viewing the PDF in a Safari window, or downloading the PDF file to my computer and viewing it.
No such option to "accept End User License Agreement" is avialable when I launch Adobe Acrobat. This problem has only occured since I undertook a trial of Adobe CC, and subsequently uninstalled it after deciding not to proceed with a license.
I do have Adobe 9 Acrobat Pro and Adobe Suite CS4 fully licened and operational on my Mac. I have never had this problem prior to trialing Adobe CC.If launching Adobe Reader doesn't help, try this.
1. Check the Applications folder carefully - put it into alphabetical order NOT icons. See if there is more than one Adobe Reader or Adobe Acrobat. If so, start each one in turn. Notice whether the message says "Adobe Reader" or "Adobe Acrobat" too.
2. If that doesn't help, even after quitting all the apps (Safari and Adobe Reader), downloading and installing again is worth a try. This will not make the message go away! But it might cause the license agreement to appear properly. -
Problems with End User License Agreement
In April this year after trialling Acrobat Pro I decided to take out a year's sub to Acrobat Create. Since that time however I have been unable to open any pdf clicking on a web based (e.g. Google) url. Each time the following message appears - "Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement." I have of course downloaded Acrobat Reader but it makes no difference.
How do I resolve this problem please?Can't click Accept | Acrobat, Adobe Reader
Mylenium -
Reader X problem - Accept End User License Agreement
I have recently updated to Adobe Reader X.
I use Windows XP (SP3) and Internet Explorer.
Now, when I attempt to read a .pdf file a Reader X message pops up with the following message;
"Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement".
I do not have Adobe Acrobat, I am using the free Adobe Reader X.
Why am I getting this message and what can I do to stop it so that I can again read .pdf files.
This never happened with the previous version of Adobe Reader.
How can I go back to the previous version?
Thanks
Gryphon2345I have the same issue reported by Gryphon, however this response is an odd fix IF it were to be available to me.
The "Enable Protected Mode" is a new feature in Reader X that allows for a "sandbox" security layer in Reader. You can read up on that here: http://blogs.adobe.com/livecycle/2010/11/technical-details-of-adobe-reader-x-protected-mod e.html
While it does prevent you from opening up certain PDF's directly, we've only seen this when opening up files over our network. The message received was an "Access Denied" issue, and turning this off got rid of that.
In my scenario, I originally attemtped to update Reader 10.0.1 to 10.1.0 using SCUP and the published update. This caused my custom setup to be overwritten (customizations included default acceptance of license agreement, removing Auto Updater, and disableing Protected Mode). I then had to re-create a custom installation using the Customization Wizard with the 10.1.0 MSI file from the Adobe FTP site. After running this, I'm getting the above error now on machines that never had Acrobat.
That being said, Alex's suggestion of turning this on or off is not applicable b/c it's disabled based on my custom installation. The box is grayed out and I can't even enable/disable it anyway.
Anyone out there have a better solution?
UPDATE: It appears that Alex is correct. I removed the registry entry bProtectedMode from HKLM\Software\Policies\adobe\10.0\featureLockdown and was able to open all files w/out the message. However, I'm not 100% sure what this will do to other PDF files as we originally disabled this so that certain files could be opened. So far, this user has been ok with Protected Mode ENABLED, however, in a recent test, I was blocked from opening a web PDF b/c of it on my PC at my desk.
also appears others threads have been started (http://forums.adobe.com/message/3767559#3767559) so not sure when this may be looked at or answered.
Message was edited by: alarose20 -
Accept the End User License Agreement. Where is this done?
I am trying to launch documents from the web and I get the following: Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement. After launching the product, there is no option for doing this. I have gone to my account and also find no option. I am trying Acrobat Pro as part of the Creative Cloud. Thanks.
Try running Acrobat on its own (not from within a browser window).
PS - This is the Adobe Reader forum, not the Acrobat forums. -
End User License Agreement, Safari 9.0.4, No Adobe Acrobat installed
When I try to open a PDF document from a link within Safari (Mac OS 10.9.3, Safari 9.0.4), I keep getting a warning that I must accept the End User License Agreement for Adobe Acrobat. I do not have Adobe Acrobat. This happened after I migrated all my files to a new Mac. I have no idea how to get out of this and I need to be able to read these documents inline rather than downloading. I already have accepted the EULA so please do not suggest that.
sergiogeorgini wrote:
I already have accepted the EULA so please do not suggest that.
Well, did you launch Adobe Reader from your applications and accept it there? -
I am using a Mac and have installed Adobe Reader for Mac, latest version. I cannot access the End User Licensing Agreement. I clicked on it and it gives me a message that I must launch Adobe, check that I agree, close and reopen. The problem is I can't find any way to launch Adobe because it appears nowhere on my launch pad, nor in my document files or on the control panel. Because of this, I cannot print bank statements nor can I get into my insurance companies billing department to make a payment. HELP!
How about in your Applications folder?
-
I am getting this response when I am trying to open a file: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.” What do I do? I have opened this up in the past without a problem.
Back up all data.
If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again. -
I am unable to open any pdf files because I have not accepted the end user licensing agreement for adobe reader. I can not find the accept button. I have a mac.
What is your screen resolution? Can you post a screenshot of what you see: https://forums.adobe.com/thread/1070933
-
How do I accept end user license agreement in adobe reader?
I have just updated the Operation System on my iMac from OS 10.6.8 to OS 10.9.4. Safari was updated to 7.0.5. When I attempt to open a pdf in Safari, I get a notice that:
Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.
I have not been able to find any way to accept the End User License Agreement. How can I do this.
I can open pdfs in Chrome without any problems.
Thank you,
Don MonroeHi,
Go to 'Spotlight' at the top right corner of the Mac > Type Reader> Launch the 'Adobe Reader' application and then click on 'Accept' on the End User License Agreement.
Regards,
Rave
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