Creating parameter based on Submit Date from Remedy ITSM

I am new to creating Crystal Reports and I am using Crystal Reports XI. I am pulling information from BMC Remedy ITSM through an ODBC connection. I have created a report from HPD_Help_Desk that pulls the Incident Number, Submit Date, Submitter, Owner and Description. I am not having any problems pulling the information from the tables. The issue that I am running into is creating a new parameter field that can be used so that when the people that will be running this report can pull information based on a date range of the submit date. When the report is run, it pulls the datetime from Remedy ITSM in a mm/dd/yyyy hh:mm:ss format with AM or PM on the end. I have created a parameter named Date Range that has a static list of values. The Type of the parameter is Date Time. The Value Field is Submit_Date. I have selected true for allowing custom values and allowing range values. The objective is to have the person running the report type in the datetime range such as Start of Range Value: 11/22/2009 00:00:00AM and End of Range Value: 11/28/2009 23:59:59PM so that they get all data for Incidents created from the start of the day on the 22nd to through the end of the day on the 28th providing 1 weeks worth of data. I know selection criteria can be used to run for the previous full week, but this will not help if people want to check on historical data. When the parameter is added to the report, it requests the datetime ranges be entered in a yyyy-mm-dd hh:mm:ss format. I have entered in datetime ranges and it will not filter the data. I receive data back for all dates even outside the range requested. I have attempted to change the format of the Submit Date within the report to match what the parameter is asking for and receive the same results. Any help would be greatly appreciated. Thank you in advance.

Thank you for the feedback Carl. Again, I am new to this, so please be patient with me. I am not sure what you mean about adding the parameter to the record selection formula. I have drug the parameter field into the report so that it will prompt for parameters before running, but I do not think that is what you are talking about. Please advise.
To your question about the Submit Date field in the report, when I open up the report and I point at the field for Submit Date the popup shows HPD_Help_Desk.Submit_Date (DateTime). That being the case, I think the answer to your question is that the data type of the data being returned is DateTime. Thanks again for the assistance.

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Information:
=======
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A*
A*
A*
B
A*
A*
A
B
B
B
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======
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100 B
 80 C
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 40 E
 40 E
 40 E
 20 F
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 5 C
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 3 E
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