Creating Support Desk message in Satellite System Priority & Trans.Type

Question

Dear Colleagues,
When we click on Help ->Create Support Message . Create Message screen appears, in this screen we can select the Priorities. I wanted to know where we define these priorities. Is it in Satellite System(R/3 ) or in Solution manager.
After creating the message, it will automatically  take SLFN Transaction Type. But I want use Z Transaction type for all support messages. Where i need do the changes.
Regards
PK

Answer 1

Hi PK,
There is an IMG activity for defining a default priority. It work within workcenter and message creation from SolMan. You can test if it works when you create the message from R/3 backend.
Please refer to SAP Note 1362264 - Work Centers: Incident Create default Priority & Category, where the customizing is given (you only need to apply the note if you are using .the workcenters).
Edit : it is likely that the default priority comes from the basis notification when creating message from backend. You can try to change the default priority using the BAdI SBCOS001 in the satellite system.
Best regards,
Stéphane.
Edited by: Stephane BUSTARRET on Mar 9, 2010 4:19 PM