Creative Cloud Desktop App Shows Incorrect Free Space Remaining

Hello,
I have a technical issue with my creative cloud account. My CC desktop application (Windows) shows as having 46.7% of the available space used, and at present I have no files stored or in my creative cloud archive. Something is definitely amiss!
Thanks,
-Jon

@randyc - Please provide more details. Are you still seeing the "Out of storage" message?
If so we need the log files for desktop sync (CoreSync). The location for each OS are:
Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

Similar Messages

Creative cloud desktop app show APPD download error

Creative Cloud desktop app show APPS 'download error' - gives the option to reload applications or contact customer service
Reload doesn't work
I tried uninstalling and reinstalling the app - same error
Trouble began after I attempted to download a Bridge update which wouldn't complete

Spent 2.5 hours on support chat and screen sharing with adobe support today, and after many uninstalls, CC clean ups etc, they could not get it working.
Like you, it has always worked until today.
The only thing we could get to work was to login to os x as root user and run Creative cloud from there.
It's a PITA, but I am used to it because my desktop CC installer has been broken since last year, so I now have two computers with broken CC installers.
OS X Mavericks: Enable and disable the root user
good luck

The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt. It either shows the Download Error prompt or it continues to just think and think and think. All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud

Creative Cloud Desktop App Shows Download Error

I installed the Adobe Creative Cloud desktop app. When I click Install Adobe Apps I get an error message that says, "Download Error. Press Retry to try again or contact customer support." Pressing the Reload Applications button just repeats the same error. I disabled my antivirus, Windows firewall, bypassed my Cisco firewall and nothing changes. No error code number is given.
I'm running Windows 7 Pro, SP1, 32bit, 4Gb memory.
Any ideas?

Phone: 800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

The Apps Application of my of my Creative Cloud Desktop only shows "Download Error"

The Apps Application of my of my Creative Cloud Desktop only shows "Download Error" and asks to either reload application (which does not work) or to contact customer support. As result I am unable to update any of my Apps even if I try and update through the website. Does anyone know how to fix this problem? I am working on a Mac with OS X 10.9.3.

Some 10.9.3 links
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

My creative cloud desktop app does not show the programmes installed

My creative cloud desktop app does not show the programmes installed so I cant update lightroom or any other programme, have unistalled and reinstalled but no change

Hi Roni-
If you updated the desktop installer and the screen is blank: try this:
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
(help finding hidden files on mac:http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.)

Creative Cloud desktop app doesn't show apps/can't update

Hello,
I am trying to update my current Creative Cloud apps, specifically Premiere Pro CC to the latest release.
I have installed the Creative Cloud desktop app which launches the Home tab but when I click on the Apps tab
I don't get any apps listed. I click on the Reload button but nothing happens.
I have a solid internet connection.
The error says: Download error. Please retry to try again or contact customer support.
Any tips on how to solve this?
Please send help asap!
Thanks very much,
Mabel

Please check if these links are useful.
Not all apps displayed for download | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
Hope it helps you.
Regards
Rajshree

CC apps only have try button in Creative Cloud desktop app

I received a free 1 year membership because i attended the Adobe Max Conference. I activated the membership in May 2013 and when I go to my profile at adobe.com it says the creative cloud membership is active until May 2014.
I updated my Creative Cloud desktop app yesterday to download the CC apps and did not have any problems or get any errors. All my CS6 programs are listed in the app along with the CC programs but the CC programs have a try button, not install button. Do I need to re-enter my creative cloud activation code again somewhere else so the programs I download are not trial versions.
I'm using OS10.8.4

Jodi I am showing 4 successful activation requests from yesterday. If you are continuing to experience difficulties then I would recommend contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.

Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

Creative Cloud desktop app opens but is blank.

Creative Cloud desktop app opens but is blank.
Here's what I see..
Nothing shows up.
Tried to uninstall, with intention of reinstalling but when I used the uninstaller a popup notice says that it is uninstalled but with errors. No more detailed info of errors either.
Please advise.
Thank you.
-JJ

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

Creative Cloud Desktop App Not Connecting

HI,
I have just updated the creative cloud desktop app and now I cannot install any apps. Every time I try an logi in all i get is an Unknown Server Error (Sign in is currently unavailable. We are unabale to access your account. Please try again later). This has been going on since last night.
1; I am logged in no problem via Firefox
2: My subscription is up to date for another year
3: I can even download and install the new creative cloud desktop app and that's as far as i can get...
I have even deleted the creative cloud app and re-installed and get the same message..
Any other suggestions anyone???
BTW Mountain Lion 10.8.4

Thanks Beverley, I will try the steps there.
Though I would also point out that you shouldn't need to ask users to do this kind of stuff - if there are known issues with cached user data then this should have been cleaned up automatically by the software update (especially since it seems to have forgotten my previous login settings anyway?).
This is a similar point to the manual Adobe application cleaner tools that staff often ask users to run - these really shoudn't be needed if software is written correctly.
In reference to the article you linked to, this seems to have been fairly hastily cobbled together. Solution 1 has "Delete the opm.db file." as it's sub-heading (?) but the steps involve renaming the file, not deleting it. This may sound like a minor gripe but I started searching the whole of my C: drive before realising the steps showed the filepath, and that renaming was required rather than deletion. In Solution 2, point 1b states "Choose an Adobe Creative Cloud and click Uninstall/Change." - I'm sure I don't need to point out the glaring grammatical error here.
Regards,
Blake

Creative cloud desktop app won't let me sign in

The Creative Cloud desktop app hasn't worked for at least a week now on my Windows 8.1/x64 machine. I've been trying to get Adobe Muse, but until tonight, the app only showed the creative cloud banner and a white screen. I uninstalled and reinstalled it twice without success. PhotoshopCC works and appears to be signed in, and I was able to sign into the website but if I try to download Muse, it just brings up the blank Creative Cloud application.
So I signed out of Photoshop and wasn't able to sign in again -- it said my password was invalid. So I requested the password change email, got that, followed the instructions, and it said my link had timed out and to request the password change link again. So I did that and this time I was able to change my password. The Creative Cloud app is still all white.
So I signed back in using PhotoshopCC and that finally worked. I also signed into the website. I killed the Creative Cloud app and restarted it. This time, it thought for a bit and offered me a login. But whenever I log in, it immediately says
You've been signed out. Please sign in to continue.
Endless loop.
What gives? I see a lot of complaints and a banner on one page that says "service has been restored". It clearly hasn't.
Any ideas? Is this still an Adobe glitch? I sure hope Adobe offers a service credit for this frustration and lack of ability to work.

SaurabhRai_Adobe wrote:
If it is not resolved, please contact us on 800-443-8158 to get the technical assistance.
I've been banging my head on a hard surface way too much today.
I don't need to call tech support, just to start banging my head all over again.
I can honestly tell you that Tech Support does not want to hear from me right now... I'm pissed, frustrated and ready to yell at somebody over the phone about my bad day that Adobe created for me.
Feelings Right Now Towards Adobe: DISGRUNTLED!

I keep getting error messages when installing creative cloud desktop app.

I was having a problem with downloading photoshop. The creative cloud pop window is just showing a spinning wheel, so I tried to reinstall the creative cloud desktop app but I'm getting an Error 1: Creative Cloud failed to install message. Help please?!

Wtf help please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.

Creative cloud desktop app blank - Mac

Hi,
I have been experiencing the issue with a "blank" screen when logged into the Creative Cloud Desktop. I've tried uninstalling & reinstalling the desktop app multiple times and still no screen or visible apps. Also, I followed the instructions in locating the OOBE folder... I was unable to locate the file suggested to change even after making all hidden files visible. In my recent attempt to locate this file the entire OOBE folder has been deleted (I am unable to locate this folder anywhere on my computer or trash) and I am still experiencing the "blank" screen when logged in. How would I go about fixing this all across the board? Would I need to reinstall all of adobe and its apps? Any assistance would be appreciated.

Hi Kandee_Leigh,
Please try below steps:
1> Uninstall Creative Cloud Desktop app. (http://helpx.adobe.com/creative-cloud/help/install-apps.html#Uninstall apps)
2> Navigate to the OOBE folder:
Mac OS: ~/Library/Application Support/Adobe/OOBE
Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
Mac OS: /Library/Application Support/Adobe/OOBE
rename OOBE to OOBE.old
Then install Creative Cloud from below given link:
Free Creative Cloud | Download Adobe Creative Cloud free trial
Please, let us know how it goes.
Thanks & Regards,
Sanjeeta

Creative Cloud Desktop App Shows Incorrect Free Space Remaining

Similar Messages

Maybe you are looking for