Creative Cloud Disconnecting/Logout every few (about 5) minutes

Adobe Creative Cloud (1.2.1.2.60) does log out every few (5) minutes. When I start an application I have to login again or accept trial conditions. It is very hard to work. Subscriptio is valid, Payments are done and accepted. It is occuring since last weeks, before it worked all very fine.
System:
Modelnaam:
iMac
Modelaanduiding:
iMac12,2
Processornaam:
Intel Core i5
Processorsnelheid:
3,1 GHz
Aantal processors:
1
Totale aantal cores:
4
L2-cache (per core):
256 KB
L3-cache:
6 MB
Geheugen:
12 GB
iOs: 10.9 Build 13A603

Hello Jeff,
Thanks for your answer. I took some time to take all steps.
I did make a test account, and there Adobe Cloud is working fine. So I took alle steps to solve it. In the End, because nothing helped, I did uninstall all applications. I did reinstall Adobe Cloud, and again: the problem does disconnect every 5 minutes in the main account (again: test is working fine).
When logged in into Adoube Cloud, the program still sees some components that are already uninstalled (see image). It makes think there is someting not deleted form the system or there are some rights not OK.
Are there hidden files or configuration files that I did not see? Furthermore: Cloud is working in the testaccount with default filerights, and is not working with all rights in my default account (see image).
To be honest, I don't know what to do next...
Regards,
Harry

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Creative Cloud - Does Adobe REALLY Care About Customers?

I hope the staff at Adobe are reading these forum posts.
First question: the following quote
As far as the future of CS applications, in his Adobe MAX keynote, David Wadhwani said, 'We have no plans' to continue perpetual licenses. We are not ruling that out in the future.
Just exactly what is meant by this statement? Is Adobe already looking for a back door if the Create Cloud doesn't pan out? I really would like to know what this means. It sounds ominous and dubious and it sends mixed messages.
As far as the Creative Cloud model goes, is this really a benefit to your customers? I can see it might make Adobe a lot of money (if you don't lose a vast majority of your customer base) but how does it really benefit your customers? Your loyal customers? The customers that made you the rich company that you are today.
Speaking for myself, I do not use all the programs that will be available in the cloud on a regular basis. During the summer when I don't have classes, I don't use some programs at all. But I have to keep paying whether I use them or not. If I stop paying, I will lose access to my software. How is that a good thing for me? For the majority of your customers? You think because we pay a monthly fee that most people won't equate that we are having to fork over more than $300 a year? In some cases over $600 a year. And it never stops. How is that good for the majority of your customers?
Do I really need to have the latest software constantly? No, I don't. But you are now forcing the issue whether I want it or not. Forcing your customer to do something does not seem like you really care about me. About us.
What about my students? We have hundreds of students that go through our Adobe software classes each semester. Every student told me they would not go with the Cloud, either because they don't have the money or they were going to protest Adobe's "money grabbing scheme" (one student's actual quote). The students sure don't think Adobe cares about them. If the students stop taking the classes because of the software access, then we start cutting sections. Does Adobe care about that? I'm sure no, but think about those hundreds of students each semester that will no longer be learning to use Adobe software.
Adobe is putting a stranglehold on its customers and the customers are going to say enough is enough. Perhaps new software (open source?) will emerge to take the place of Adobe. Perhaps people using InDesign will go back to QuarkXPress. Perhaps enough of these former Adobe customers will force Adobe to check their hubris and greed at the door. But maybe not. The world will move on, one way or another.
One thing I am supremely sure about is Adobe has got it really, really wrong on the Creative Cloud strategy.
BTW, you might want to read the following link entitled Adobe Creative Cloud: Lopsided Legal Agreement. It is not pretty:
http://macperformanceguide.com/blog/2013/20130508_1a-Adobe-legal-agreement.html

Nice sentiments, could not agree more.
xIDx wrote:
What about my students? We have hundreds of students that go through our Adobe software classes each semester. Every student told me they would not go with the Cloud, either because they don't have the money or they were going to protest Adobe's "money grabbing scheme" (one student's actual quote). The students sure don't think Adobe cares about them.
I hope this occurs across the globe with students ("potential" future Adobe customers) whom may be hindered in their monetary abilities but not in seeing the truth towards what it being placed upon them by Adobe concerning the Cloud mirage. This is a great opportunity for educators to truly educate their students about Adobe.
xIDx wrote:
One thing I am supremely sure about is Adobe has got it really, really wrong on the Creative Cloud strategy.
BTW, you might want to read the following link entitled Adobe Creative Cloud: Lopsided Legal Agreement. It is not pretty:
http://macperformanceguide.com/blog/2013/20130508_1a-Adobe-legal-agree ment.html
Great link!

I can no longer sign in to Creative Cloud desktop app, every time I log in, I am immediately signed out.

I was working just fine up until a few minutes ago.
Creative Cloud signed me out for some reason, and I can no longer log in as it immediately signs me out when I do so (yes the information is correct).
Unfortunately this means I can no longer access my synced fonts from typekit... would love a resolution.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Disconnect/Reconnect every few minutes

I just had Fios installed 4 days ago. I've got a M1424WR wireless router. Firmware up-to-date, 2 computers one wired one wireless. and every few minutes I'm disconnected from the system and reconnected. Almost every web site has to be reloaded 2-3 times until there is a response. The Verizon Tech phone support didn't see anything wrong with the service or router. As a matter of fact, 6 lights are lit on the router and when this happens they generally don't go yellow or go out. It just looks like the connection to the router is fine. I've rebooted the router, even rebooted the back up power. I have a feeling that there is just a setting somewhere that needs to be changed.... anyone have any ideas? For reference, it's a lenovo laptop, IBM build. I'm desperate to get this resolved as it's impacting my work.

Dragonfly22 wrote:
I just had Fios installed 4 days ago. I've got a M1424WR wireless router. Firmware up-to-date, 2 computers one wired one wireless. and every few minutes I'm disconnected from the system and reconnected. Almost every web site has to be reloaded 2-3 times until there is a response. The Verizon Tech phone support didn't see anything wrong with the service or router. As a matter of fact, 6 lights are lit on the router and when this happens they generally don't go yellow or go out. It just looks like the connection to the router is fine. I've rebooted the router, even rebooted the back up power. I have a feeling that there is just a setting somewhere that needs to be changed.... anyone have any ideas? For reference, it's a lenovo laptop, IBM build. I'm desperate to get this resolved as it's impacting my work.
Well, you have two computers. one wired and one wireless.
Do both of them drop connections or just one of them? If both, do they drop at the same time?
If it is just one of them, then I'd look at the connection itself or the computer. If it is both, then I'd look at the router or verizon network.
Assuming it is both. You've already rebooted the router, did you try resetting the router also? Also try reseating the wan cable to the router as well. If your still having an issue at this point. I would call tech support back and ask them if they can pull up the history log on the ONT. This will hopefully tell them if the drops are happening on the inside or outside of the house.
Do you have any other fios services? Telephone or TV? Do they have any issues?
====================================================================================
Error exists between keyboard and chair.

Creative Cloud is blank every time i open it and i can't log in!

I have installed Creative Cloud because I want to try out Photoshop CC to see if i want to buy it! But every time i open creative cloud, its just blank and i can't log in or do anything. I have tried uninstalling it, deleting cookies and reinstalling it (at lease six times) but every time i open it it's just blank and i can't do anything. Please help me!

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

T500 wireless connects and disconnects every few seconds

The machine has the Intel 5100 adapter in it, and runs W7 x64. There are numerous other devices using wireless in the same house, including two T61ps, which do not have this problem.
The T500 is using the latest Access Connections for W7, and the latest Intel drivers (the machine is 10 days old, and is fully updated using Lenovo System Update and Windows Update. Not much 3rd party software yet due to this and another problem with the T500.)
Every few seconds, the wireless will disconnect, then reconnect immediately. I have tried turning off power management for the wireless adapter, including telling Windows not to power it off for power savings. This occurs running on AC power, haven't tried on battery. (This is irritating enough as it is, but it makes W7's Windows Explorer keep moving things up and down in the display as the network items disappear and reappear.)

Hi Graham,
Try increasing the roaming of your wireless card from aggressive to low and power output to maximum in the power management option.
Hope it helps.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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Creative Cloud: error message every time on updating

Hi
Everytime I go to update Creative Cloud, I get an error message.
This results in my having to call tech support. Which, on every occasion,
has resulted in my having to download and reinstall Creative Cloud.
Considering the £50 a month cost of this, my patience for this nonesense is wearing thin.
Is there someone I can talk to. Who isn't a robot in India, whose only response is 'Computer says no'?
Lawrence

I don't recall the exact message,
That's the most crucial part in troubleshooting. It really helps to get the error message and error code.
See for example
http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
https://www.google.com.au/search?q=adobe+cloud+update+errors

Installation problem when loading Photoshop from Creative cloud. PS runs for about 5-9 seconds then it crashes with a standard windows app going down message

I have installed PS from the cloud twice now. It loaded without any errors but when I try to run it, it comes up fine with all the dialogs and everything but after 5 seconds it tells me the app is closing down without giving any error message.

I tried loading as admin and this did not work. I have added two images that show the error message and my computer configuration. I am running Norton Antivirus, could this be the problem?
I am running two other editing programs Flexi and Adobe Illustrator, other than that it is a new system running standard programs.

I am now a subscriber to the Creative Cloud. I had read about it, that this includes 20 GB of memory. But in my cloud, I find only 2GB. What can I do?

Is there anyone who can tell me more about my Question?

Yes, that is correct as the part number that you have placed the order is for 2GB. You can get this order cancelled & place a new order with the correct part number, you can contact our Support at http://adobe.ly/yxj0t6
The cancellation fee can be waived off if you re-purchase. Please let me know in case of any issue by personal message box.
Regards
Rajshree

I wish to cancel my membership. I have had creative cloud for only a few weeks!

I want to cancel my annual subscription. I need to know how, because I tried and such option isn't available!I need an email and phone number to contact them!
Thank You

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Creative Cloud App Won't Install CC Apps or Update CS6 Apps

I have the CS6 Master Collection installed on my Mac. I just updated to the new OS X Mavericks 10.9 hoping that might solve the problem, but the Creative Cloud app still is NOT working.
The app tells me I have updates, and gives me the option to add the CC apps for the Creative Suite, but gets to maybe 42% and then gives a general error.
The pop up window error says:
Installation failed.
Errors encountered during installation (7).
And when you click on More Information, all you get is this:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s)
which tells me nothing.
I am not able to do anything with Creative Cloud, except to update the Creative Cloud app itself every few days. The CC desktop app (which runs from my top menu bar) is up to date, but still doesn't work.
How do I get the app to work and update my CS6 apps and install the CC collection?
Thank you!

"Exit Code :7" is not what you need to look up. See the screenshot below for my error code.
I looked up "Error: DF024" and below is the link and a screenshot of what it said on the Creative Cloud help page.
Error DF024 installing Creative Cloud products | Mac
I changed the name of my "Recommended" folder to "Recommended_backup". I then reinstalled and got the same error. I reread the code and realized that the path for my error is slightly different than what is listed on the Creative Cloud Help page. Instead of a path of "Library/Colorsync/Profiles/Recommended", mine actually read "Library/Colorsync/Profiles/Profiles". This time I went into the folder and changed the name of of the "profiles" folder to "profiles_back-up" and it worked!!!!!!
Below is what my folder looks like after a successful install of Illustrator CC. The 2 folders highlighted in yellow are the folders that I renamed and the 2 green highlighted folders appeared after installation.

Creative Cloud Still not offering Lightroom CC??

I just updated Creative Cloud to Version 2.0.0.74 which includes a Photoshop CC and After Effects Update but when I go to the Find New apps section Lightroom is still listed as Lightroom 5 and not Lightroom CC?? Is Lightroom 5 really Lightroom CC??

For those of you that haven't been able to get your hands on LR CC, count your blessings.
They seem to be making it up as they go along.   The Lightroom CC version, which I downloaded (tried anyway) and installed is a MESS.   Hopefully they are fixing it and will post an actual working version soon. Here's just a short description of the issues I've had since installing it (multiple times.)
My problems were (and still are) these:
1    Just trying to start Creative Cloud takes anywhere from 2 to 5 minutes, sometimes longer.
2   Messages about 'trial versions have 30 days' left (logging off CC then back in seems to resolve this one, but takes
        3 to 5 minutes each time)
3. When downloading LR CC, it would download reasonably fast, then start its install process (unzipping itself and running)
    and 'freeze' at 43% for about 20 or thirty minutes.   After that it would continue.
4   Once installed, you get a "Server Busy" message every time LR CC starts. and it says 'switch the other program', (without
    telling you what program) and when I that it took me to my Windows desktop'.
       HOURS spent trying to resolve this issue, including turning off various windows services like Windows Indexing service,
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      after about 10 minutes, the serve busy message stops then when
      you try to import a catalog, LR CC freezes up.
After reading and trying all the 'solutions' for these problems posted in these forums I gave up and called Adobe support.
When I first called it said it would be 10-20 minutes in the queue before anyone could assist.   Ended up being 45 minutes on hold.   Then 4 and 1/2 hours (that's not a typo) through three different technicians, most doing the same crap over and over. There was no language issue or anything like that; they were polite and went right on following their standard solution scripts that I'm sure have been written to address these issues (but don't seem to actually work!)
There seems to be a technique they use to shorten their 'average call time'.   Every so often they say "I'm going to transfer you to another person", and get your phone number "just in case we get disconnected", then disconnect the call, and the return call is pretty prompt. But I'm guessing it looks better on their reports to have 3 or 4 one hour calls than one 4 hour, (even if issues are still unresolved).
At the end they said 'an expert' would be calling me today.   I think the product just has bugs that should have never made it out of beta.   I've had Adobe CC for over about 2 years and never had issues like this.    For a company that makes millions and millions of dollars on this software you would think they could do better.
Probably best to wait a couple of weeks and hope for the best when they (hopefully) have a working product.

Creative Cloud Crashes When I Plug In a USB Drive

My problem is that Adobe Creative Cloud application crashes every time I plug in a USB drive. My computer is Windows 7 64-bit. A brief history:
1. I signed up for Creative Cloud and started to download and install the Creative Cloud desktop application (an upgrade to the Application Manager). The installation failed. I tried it again and the installation failed again.
2. Contacted Adobe Tech Support via live chat where the tech took over my computer and did so many things I couldn’t follow what he was doing. He finally got the Creative Cloud desktop application to install successfully. At least we thought so at the time.
3. I was then able to download Photoshop CC and Bridge CC and begin using the applications.
4. A day or two later I discovered the Creative Cloud application (not Photoshop or Bridge) crashes every time I plug in a USB drive.
5. Since then I’ve had two more chat sessions with Adobe tech support where they had me rename some folders to OOBEold and uninstall and reinstall the Creative Cloud desktop application. The last time they had me download and try to run a Creative Cloud Cleaner, but it couldn’t find the Creative Cloud application so we couldn’t run the cleaner. These reinstallations were unproductive as Creative Cloud still crashes when I plug in a USB drive. It doesn’t matter if I use the USB ports on the front or the back of the computer.
Has anyone else experienced this particular issue with Creative Cloud and, if so, were you able to solve the problem?
Is there a graceful way to close the Creative Cloud application instead of using the Task Manager to end the process before I plug in a USB drive? There is a drop-down menu by a gear icon in the upper right of the application window that has Preferences and Quit Creative Cloud as two of the options. What does the option “Quit Creative Cloud” actually mean? Are you just closing the application or are you doing something more serious? Under preferences there is an option that is selected by default to Launch at login. What does “Launch at login” mean? Does it mean when the computer starts up or when you actually go to Adobe and login to your account or something else?
Thank you very much for any suggestions.

Dave,
Thanks for your reply. After four very lengthy tech support chat sessions, the last tech support person (30 July, 2013) suggested that it was probably some sort of conflict with the drivers for the USB ports on my Dell computer. The case number you requested is still open and is: 0184509373.
I spent a lot of time during the last tech chat trying to determine a graceful way to quit the application before using any USB devices. Just clicking on the X to close the window does not close the application as it still shows up as an active process in Windows Task Manager. Our conversation kept getting confused between the Creative Cloud application and the more global Creative Cloud and which you were quitting or logging out of. Adobe should have kept the name “Application Manager” for the application.
After experimenting, I’ve devised the following work around. It’s a nuisance, but it seems to work a little better than just crashing the application. I open the Creative Cloud desktop application and choose “Quit Creative Cloud.” I can then use a USB device without a crash. After disconnecting the USB device, I restart the Creative Cloud application by double clicking on the icon on my desktop. Finally, I can use Photoshop CC and Bridge. If I don’t restart the Creative Cloud application first, Photoshop asks me to register the software again. This puzzles me as I didn’t think the Creative Cloud application had to be running in order to use Photoshop.
Thanks for your attention and assistance.
Charles

Moving from Creative Cloud to retail software. Will there be updates offered?

The company and I will be leaving the Creative Cloud in the next few days. When Adobe has stabilized the "cloud" and can offer a stable platform we will try again, but right now, from a business stand point, there are just too many "glitches" with the system. The software Ps/Dw/Lr/Pr/Il and Acrobat seem to work fine so we will be upgrading our individual copies of those.
There have been rumors from customers, Adobe Experts and Adobe customer service that retail software, meaning software purchased individually and not as part of the cloud will not be receiving updates and only the software from the "cloud" will receive these updates. I'm not talking about UPGRADES I'm taking about updates and bug fixes.
Can an Adobe rep either confirm or deny these rumors, please? Can I get a link to Adobe's official policy on this please? The Customer Service people I've talked to so far do not know what the policy is and it seems that they cannot find out the policy. Speaking with "people in the know" at the National Association of Photoshop Professionals, they are also unable to provide a definitive answer on this policy.
Since Adobe's current policy concerning the cloud allows individuals to cancel before 30 days; if cancelling the cloud after 30 days Adobe will still collect 50% of the yearly subscription, I think it is only reasonable for Adobe to be forth coming with this answer prior to May 8, 2012.

I cannot offer you the precise, official, definitive answers or links you're seeking but my layman's understanding of Cloud vs perpetual licensed products is that both will receive bug fixes and security updates (dot releases) when available.
However Cloud customers will have access to new or improved software features earlier than perpetual licensed customers. Perpetually licensed customers will wait until CS7.

Why not include LiveCycle Designer with Creative Cloud subscription?

Creative Cloud offers quite a few premier Adobe products - which is great !! So how about Adobe offering LiveCycle Designer with Creative Cloud? It would be awesome ...

I wish I had enough time to tell you the hell I went through to get a my copy of LC3.
Long story short: Company purchased CC with CS6 and Acrobat 9 that comes with LC2. Saw a new version of Acrobat X released and LC3. Upgraded to Acrobat X and figured LC3 would come along since we had ALL Adobe applications because of our CC. Installed, noticed my LC2 had been uninstalled due to Acrobat X upgrade... TOOK MANY MANY MANY Custome support call to to find out NO ONE knew anything about LC2 and LC3 being on CC..., ended up with upgrade to LC3 after filing form to receive physical copy. Still angry at the whole thing.
Not only this, but LC4 is now out and it is not a free upgrade. But this is fine because nothing much changed from LC3.
So note. LC2 Came with first Creative Cloud due to Acrobat 9, then removed when Acrobat X released. LC2 deleted, no LC3 upgrade.
Message was edited by: TDRonline: Forgot to mention the downtime we had because we had to wait for our physical copy that took 2 weeks to arrive.

Creative Cloud Disconnecting/Logout every few (about 5) minutes

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