Creative Cloud firewall whitelist?

What needs to be whitelisted in the firewall for CC to work?
I couldn't install the new CC over my works network so i setup a hotspot on my phone and downloaded it through that no problems.. i've switched back to my network to download some apps but they are failing with error (-60) 'The download appears corrupted' .. i can only assume it's because i'm using my works network but can't test the download on my phone because it will rape my data allowance.
I can contact our administrators who will be able to whitelist CC in the firewall but i don't know what URLs need whitelisting and what ports? I've looked for it in help docs but so far have missed it.
I stupidly removed all previous versions of Adobe so i haven't been able to work so far today
[edit] I should point out i am able to login to the new CC app, i just cant download anything.

Uplift909 please see the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

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Creative cloud firewall issues (large corporation)

Creative cloud use to work wonderfully here until the latest update. Now I can't log in via the desktop app or within the programs. The only time I can connect is when I'm off our company network. While we have requested IT take a look at this, it is VERY UNLIKELY that will make adjustments to such a large infrastructure for those of us unlucky enough to be using creative cloud. What happened? What did Adobe change to cause this firewall adjustment on our end? The cloud has pretty much become useless at work now for me.

Ditto for me. I'm in a bank so absolutely zero chance of getting IT to tweak anything. And they're not going to hang on the phone/chat to discuss it with anybody.
Pre-cloud I knew of perhaps 10 people using Adobe products in the company. Now I think there are 2 of us. We only survive because we have laptops. Can install the software on the laptop but take it home (out of the corporate network) solely to activate.
Within the company I can download the software, I can log into my account and confirm I have a subscription, but cannot get those two pieces to recognise each other.
In an earlier thread a reply suggested reviewing the enterprise deployment doco. But we're not talking enterprise. I'm one in a company of 40000+. Not going to that (or any) effort to get me running. And to be frank, the most logical reaction when Adobe cannot get one copy of their software to run in my office is not to suggest installing a lot more copies.

Cannot install any apps from Creative Cloud in corporate environment. Suspsected Firewall issues.

Hello all.
I subscribed successfully and easily to CC on my home PC (iMac) and downloaded a few apps. All is fine.
I wanted to download those same few apps on a remove machine I use several times a week (Win 7).
After many many attempts of trying to download CC and getting a generic error message, I learned it could be a firewall issue here at this work/office. I found this in Adobe's forums:
Many organizations use a hardware firewall and proxy server that can prevent software from accessing an FTP server. A hardware solution applies to all computers within the corporate network. Most home networks do not use hardware firewall or proxy technology.
Contact your company's IT department to obtain firewall or proxy information.
Configure your browser with proxy or firewall information.
Configure your corporate firewall to by-pass the servers. The following servers are accessed:
ccmdl.adobe.com:80
swupmf.adobe.com:80
swupdl.adobe.com:80
Having nothing to loose, I put in a request and had these addresses/ports opened up in our firewall. That seems to partially fix the problem.
Now the problem is the speed and traffic is so terribly slow with CC that nothing installs with out failing and giving error. For example, I am trying to install PhotoShop CC and it will take a couple of HOURS to even get to 10% and then it fails. Usually, it doesn't get that far. CC just gives me the generic message:
"Installation Failed - Learn More."
Download error. Press Retry to try again or contact customer support.(-7).
Our network admins swear that there is nothing wrong with the ports/firewall and yet all this works fine at my home. Can anyone offer any suggestions or advice? My internet connection here is fine. All other sites load and work fine. I simply cannot download any of the CC aps here with any reasonable speed.
Help!
PS - The URLs and ports ping just fine.

Hi RedBirdOBX1,
I'd recommend checking out the two pdf documents in the
Adobe Creative Cloud Service Access Documentation for IT section on this page:
http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
Adobe Creative Cloud Network Endpoints
Adobe Creative Cloud Controlling Service Access
and if you're still struggling this might be another alternative:
http://prodesigntools.com/adobe-cc-direct-download-links.html
Hope that helps,
-Dave

Creative Cloud is telling me "Unable to reach Adobe servers. Please check your firewall settings, and try again in a few minutes.

Creative Cloud is telling me "Unable to reach Adobe servers. Please check your firewall settings, and try again in a few minutes.
What do I do to access the cloud? I have checked my firewall settings to allow for me to be able to use adobe cloud. Any Suggestions?

Try a different browser and/or turn your firewall off to download
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation. I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem. Adobe just seems to "give up and die" after about 2-3 minutes. Why is this? How can I or IT fix this?
Can I send the above log files to someone familiar with these issues for examination?

Hi Gveo,
Please follow the article: Creative Cloud Help | About Creative Cloud Packager which will help you to get your issue fixed.
Thanks,
Ratandeep Arora

Downloading apps on Mac OS X 10.8.4 with Creative Cloud App Causes Destructive Feedback on Firewall

Okay, here's the network profile, workstation profile, and symptoms of the problem.
Site Proﬁle
Network
Asymmetrical 22 Mbit inbound / 2 Mbit outbound DSL terminated by a RFC 1483 Bridge into a pfSense 2.0.3-RELEASE (amd64) Firewall
Hardware profile of firewall: INTEL CPU: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz (3292.54-MHz K8-class CPU)
INTEL Motherboard: INTEL DH61CR
Motherboard Native Network Adapter: <Intel(R) PRO/1000 Network Connection 7.3.2> to LAN Network at MTU 1200 (MTU accommodates IPSEC tunnel overhead)
PCIe Network Adapter: <RealTek 8169/8169S/8169SB(L)/8110S/8110SB(L) Gigabit Ethernet> to WAN Network at MTU 1500
Workstation
MacBook Pro 17", Mac OS X 10.8.4
Connected to network by CAT6e Ethernet cable to 8-port 16Gbit-fabric Gigabit Switch
Internal 512GB SSD with Trim Enabled
SYMPTOM
Under normal conditions, with network under diagnostic constraint, inbound traffic on WAN is within 10% tolerance with outbound tranffic on LAN
In effect, under every circumstance if the inbound traffic on WAN is 1 Mbit, then the outbound traffic on LAN is 0.9 to 1.1 Mbit
When software is selected to be installed in the Creative Cloud Application [Version 2.0.0.183 (2.0.0.183)] the inbound traffic on the WAN instantly shoots to 22Mbit, while the outbound traffic on LAN remains at 1Mbit. This behaviour can be repeatedly demonstrated by stopping and starting the download and installation of software in the Creative Cloud Applicaiton.
Removal of all proxy and IPSEC functionality on the pfSense Firewall does not change this behaviour.
As well, it took two days with a completely crippled network to get Photoshop CC installed at a few percent per hour.
While the CC App is downloading, pages fail to load and IMAP connections are dropped. Once again completely diagnostically isolated to only while the CC App is downloading.
It took over a week to figure out what was killing our network, I have extensively diagnosed this problem and can say with certainty that CC App is the culprit.
Can anyone see any reason why this network configuration should be so problematic for downloading and installing CC applications?

Although that document doesn't specifically apply to network protocols, it turns out that it was enough to trip over a mistake in my original testing of the Adobe CC downloading and installing problem.
In my initial post I state that I tested the issue without Proxy on the firewall, however, I tested it again this morning, and removing the Proxy fixed the problem. I can't see a way to go back up and edit my original post so I'm putting this here in red to make it clear.
ADOBE Creative Cloud (downloading and installing) is NOT COMPATIBLE with Squid Proxy 3.1.20 pkg 2.0.6 on pfSense 2.0.3 (amd64).
Currently I have removed the package from the firewall. I will later review the guide and see if we can install and configure it in a fashion that doesn't conflict.
Thank you,
Kirk

Ports and IPs to be open/permitted in firewall to download and work in creative cloud

What is the complete list of ports and IP addresses to be open/permited in our enterprise firewall in order to let internal PCs download and work with creative cloud applications?

Our firewall only supports IP configuration (not URL). Do you have IP list?
From: Rajshree [email protected]
Sent: miércoles, 06 de noviembre de 2013 17:23
To: Simon, Mariano
Subject: Ports and IPs to be open/permitted in firewall to download and work in creative cloud
Re: Ports and IPs to be open/permitted in firewall to download and work in creative cloud
created by Rajshree <http://forums.adobe.com/people/Rajshree> in Adobe Creative Cloud - View the full discussion <http://forums.adobe.com/message/5819892#5819892

I am having problems installing Creative Cloud through the company firewall.

Is there a way to instruction the install to move through our proxy server so that I can install the Creative Cloud?

Kly7665 you can find information on how to configure your firewall at Creative Cloud Help | Packager.

What websites need to be unblocked in order to use the Creative Cloud and Assets behind a firewall?

The business I work for just installed a new firewall and now Creative Cloud and it's assets are not working. What do I need to have them unblock

POP3 uses 110 to communicate.....
-Dave

Receiving error updating creative cloud after firewall changes to our network.

Receiving error updating creative cloud after firewall changes to our network.
We have an end user that is trying to update through the creative cloud application. We have tried track down what is being blocked but have hit a dead end.
When the Creative Cloud Software tries to call out we are seeing a connection attempt to https://ops:443/ims/token/v1
I have researched and the only reference to IMS for Adobe I was able to locate was the IMSService. This appears to be an authentication service. The issue is that "ops" is not a valid domain.
This issue only appears to affect the Creative Cloud Software as I was able to update a test machine with Creative Cloud through the Adobe Application Manager.
The user's system and our test system are running OS X Yosemite

Hi There,
Can you please confirm if below links with ports combination are white listed on your firewall. Adobe creative cloud desktop app uses these ports only.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

Everytime i try to open creative cloud installer i get a error code 22 i have tried turning off my firewall and no success. what is the best way forward?

everytime i try to open creative cloud installer i get a error code 22 i have tried turning off my firewall and no success. what is the best way forward?

is that the case-sensitive drive error? Error "Case-sensitive drives not supported" or similar install error | Mac OS

Creative Cloud Desktop app won't install error 207; Adobe server?

Is there a problem with some of Adobe.com servers? My employer just purchased a CC subscription for my work Mac, and the CC Desktop App won't install. I've restarted my Mac, quit all Adobe products, redownloaded the DMG file (creativecloudinstaller.dmg), and checked to make sure my firewall is off. But I still get an error message #207. My DNS servers are set to the same ones that other Macs in my group are set to, and they have CC on their Macs.
I don't know if it's related, but I can't load "adobe.com" in my browser, either. All other webpages are fine, including (obviously) this forum.
I am using OS 10.8.5, connected via Ethernet, and my browser is Chrome.

Thank you for your help, Ned. I also called Adobe help via phone, and he confirmed that my company's server needed to whitelist several Adobe sites. The company had revised their servers not long ago, and evidently did not transfer their old whitelists (which is why my coworkers had previously been able to access Creative Cloud). The phone support person emailed me a helpful list that I could forward to our company's tech support center—but the link you supplied in your response was also perfectly relevant.

CoreSync.exe blocks all network traffic while (slowly) syncing my Creative Cloud files

Hello folks,
Since the latest Creative Cloud update (I'm using version 1.9.0.465 as of this writing), I've been unable to successfully sync my Creative Cloud Files folder.
First things first, as other forum users have posted elsewhere, when the update installed itself, my Creative Cloud Files folder was moved from my chosen location to its default location (C:\Users\MyUserName) and I've been unable to put it back where I wanted it.
However, more pressingly, I noticed that every time I booted my computer, neither my wife nor I were able to access the Internet. After a couple days' trial and error I realized that Creative Cloud was trying (unsuccessfully) to sync about seven files (totaling about 750MB) to the cloud, and anytime the sync was actively working, my network access was completely blocked. Even the Creative Cloud desktop app itself couldn't access the Internet to authenticate my apps or Typekit fonts.
I have managed to get much smaller files (1MB, 5MB, up to 15MB) to sync successfully, however this takes a really long time, and no one on my network can manage to load a web page on their device until the sync is complete.
Right now I've got syncing paused, and everything on my network is working fine.
For some additional info, I've attached a screen grab of my Networking tab from Task Manager:
The big spikes in that graph are me and my wife loading up tons of web content-- YouTube videos, a million tabs of who-knows-what, all acting normally. Then I hit Resume on CC's sync operation, my activity line clamps way down, and no one can load any Internet content anywhere. After that, I released my computer's IP address from the command prompt, at which point Creative Cloud Desktop returned a connection failure, and I quit the app. When I renewed my IP address, I noticed our network access was still blocked, even though Creative Cloud was not running. I traced the problem back to CoreSync.exe, which had continued running even after I'd quit Creative Cloud. The moment I ended the CoreSync.exe process, everything was back to normal... until I restarted the Creative Cloud app, which in turn restarted CoreSync.exe. It was only after pausing CC's sync operation that we were able to use the Internet again.
So! To sum up, here are my two issues:
Syncing is entirely broken, and prevents everyone on my network from using the Internet while CC spins its wheels.
For some reason, following the same update, I'm unable to change the location of my Creative Cloud Files folder.
Some things I've tried:
Uninstalling & reinstalling the Creative Cloud Desktop app-- no change
Clearing my archived files on creative.adobe.com in case there was some weird argument happening between my live/syncing files and my archived files-- no change
Manually adding CoreSync.exe to my Windows Firewall whitelist-- no change
Finally, I can recreate this issue on my second computer, running the same version of Creative Cloud but running off wireless instead of Ethernet. Same symptoms-- feed it a file to sync, and everyone's Internet access is gone until the sync operation [eventually] finishes.
I'm completely stumped and very frustrated. I rely heavily on CC's file syncing feature, and as it's the only cloud storage product I'm actually paying for, I'm not willing to abandon it for another service like DropBox. I'm willing to try just about anything-- and in the meantime I'm just wishing Creative Cloud Desktop app updates weren't compulsory; the last build I'd installed here was working perfectly fine.
My basic system specs in case it's helpful:
Windows 7 Professional x64 SP1
2x Intel Xeon E5-2670 @ 2.6GHz
64GB DDR3 RAM
nVidia Quadro 4000
Any insights would be incredibly appreciated! Thanks in advance.

Heyo Dave,
Thanks so much for your reply and suggestions. Here's what I've discovered after some more noodling.
I'm no networking guy, but I can't seem to find anything about my modem or router that would explain why my upstream traffic is being throttled using CC-- especially since it's all the same hardware I was using last week before I updated CC.
In addition, I've tried test uploading a couple of files using DropBox, Google Drive, and WeTransfer.com, and neither process interrupts Internet use on my network.
With all that said, I did go in and pull back my Transfer Speed settings in CC from Maximum to Low, and that made a big difference! Syncing continued to work, and our other network requests were working just fine. I managed to get my upload speed set as high as Medium; High and Maximum both kill my network within seconds of being set.
So I'm not sure what was done to the CC application in this release to supposedly enable us to "Sync Files and Fonts faster" (from the release notes), but whatever it is, it's got my uploads capping at 100Kbps (compared to a minimum 350Kbps using Google Drive) unless no one in my home wants to check their email for the next hour. That's a significant bummer for me, as my After Effects projects regularly swell to ~50MB toward the end of a project.
I'd like to submit a big report here, since really the only variable at play in this situation was the Creative Cloud update. However, unfortunately it looks like the bug report form is down... I'll have to try again later.
In the meantime, if there are any other suggestions for experiments I can run on this beast, I'm happy to oblige and report back in case other folks with similar issues can get some relief!
Thanks again,
Jared

Can´t connect to Creative Cloud.

I can´t get anything done with Creative Cloud. i get (12175) error when opening my CC app, It suggest to check my net connection and/or my firewall setting. i have opened "hole" in my firewall for it, but still nothing. un-installed and re-installed but no help.
Operating system is Win 7 64-bit
what to do/try next?

Try this document: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
If you search the forums, you will also find more information about what ports need to be open and websites that need to be whitelisted.
According to this thread, error 12175 might be a system time issue: http://forums.adobe.com/thread/1023370 Check that too.

Problems Downloading: Adobe Creative Cloud Enterprise-Package

I am a Adobe Creative Cloud Enterprise Administrator. I have gone through the steps of logging in, inputting our serial number, selecting the applications for the package and then downloading the package. The problem is that the download stops at 2%. I even left it running overnight and it is still at 2%. I've tried again this morning, deleted the cache and attempted to create a new package, same result stops at 2%. Does any one have a clue on how to fix this problem?
Packager Computer: Clean install from DVD of Windows 7 Enterprise SP1 x64, UAC disabled, Firewall disabled, no other applications installed other than the Adobe Creative Cloud Packager
Package: Windows 64bit

Hi JohnBNO,
Are you on a managed network. Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html.
Regards,
Romit Sinha

Creative Cloud firewall whitelist?

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