Creative cloud is annoying me.

Firstly, the things you need to know about the problem
Im on an iMac 27" running 10.9.1
I really want my CS 6 apps to update, because they need to update first before they can run
I really dont want to re-install it
I really cant wait for an answer
Secondly, Why has Creative cloud replaced Adobe Application Manager
Was this a mistake? Or was it intentional?
What is the point in replacing it with creative cloud?
How do I stop creative cloud from being on my computer?
And how do I get Adobe Application Manager back?
Thanks for reading.

I actually have PS-CC and have CC Desktop running, but actually see AAM whenever I do Help / Updates... in a non-CC product, so while CC may replace AAM sometimes, AAM is still there, and don't worry about it.
What do you mean by "I really want my CS 6 apps to update, because they need to update first before they can run"? You should be able to do Help / Updates from within them to initiate updates via AAM, although if you haven't done this for a while CC may also want to update a few times along with AAM, itself, so you may have to do Help / Updates a few times.

Similar Messages

I am very annoyed at the Creative Cloud set up and the non-stop issues and problems

I am very annoyed at the Creative Cloud set up and the non-stop issues and problems! I am paying monthly for this service and it is constantly failing in some way! So far in three months I have had to uninstall and re-install Photoshop THREE times because it stopped working properly and Illustrator I have had to do that same to TWICE! That isn't including the other apps that have had issues! I don't have the time to constantly be un-installing and re-installing all or some of the Creative Cloud because your developers are not making a product that works consistently for the money you are charging! It is costing me more than just this monthly fee! And I am even less impressed with the fact that I cannot email someone for assistance in resolving these issues. Really Adobe?

Adobe contact information - http://helpx.adobe.com/contact.html may help

I can't get gold of adobe - which is annoying me. I have a file that has been uploaded to my creative cloud that i did not upload or have i ever seen before. SO it seems adobe cannot guarantee security and are uncontactable - i think i may leave

I can't get gold of adobe - which is annoying me. I have a file that has been uploaded to my creative cloud that i did not upload or have i ever seen before. SO it seems adobe cannot guarantee security and are uncontactable - i think i may leave

Since this is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I am unable to apply my Creative Cloud updates

I've been eagerly awaiting the "October" updates to the CC products overviewed at IBC. I spoke to a customer service rep who didn't seem to fully grasp the English language, but he was unable to give me an approximate day that I should be getting these updates.
This is not good, and your Customer Service reps should know when you're planning to roll out major product updates. But that's not why I'm replying to this thread.
Finally, just now today, Creative Cloud tells me the updates are available.
When I try to update each individual app, or hit the Update All, they all always fail. It's almost like the app doesn't even try to connect with a server to download. I can open up a popup window that says that it failed to download (with 49 in brackets... I'm assuming that's the error number).
After waitng, restarting, and retrying multiple times, I gave up.
Going into a specific app and choosing Help>Update, I was able to download most of the updates without problem using the old Adobe Application Manager. Previous minor updates downloaded just fine.
Why can Adobe Application Manager download updates, but Adobe's Creative Cloud desktop app can't?
Please workout these bugs. My company pays top dollar for these apps, and we're constantly paying—because we have no other choice—but also because we want all the new features.
So far, Creative Cloud has been a headache. These sorts of stupid bugs, coupled with the recent major leak of credit card information is making me weary about wanting to continue using Adobe software in the future. This and the fact that I'm constantly having to re-accept the Licence Agreement, which stops any files I was trying to open from opening on launch. Waste of time.

Checked out that link and everything seems to be in order on this machine at this time.
I only have CC installed on this one machine, not even my secondary machine like is permitted. it seems odd that I'm asked to re-accept the Licence Agreement as often as I am. If I had to guess, it's almost every week, if not multiple times some weeks, that all the software will decide I should have to view the licence agreement.
Edit: I've never had any noticeable "errors" activating or anything like that. I just get asked to do it quite frequently.
This activation screen isn't too annoying (it involves clicking one single button), but like I stated earlier, if I'm trying to launch the software by double-clicking on a PSD, AI, PPROJ, AEP, etc... that file will fail to open.
I feel like that's probably not really a bug, but it is frustrating, since I did launch the application with the intent to edit that specific file I tried to open.
Again, something that you guys may consider working on.
Another annoyance is that: agreeing to the licence agreement is a per-application task, so if I see that Licence Agreement dialogue window by opening Photoshop (for example), I know that every other piece of software I have in the suite (Illustrator, Premiere, After Effects, Audition) will be showing me that screen on it's next launch. Probably deliberate for legal purposes that I can't just agree once for the whole suite, but heck, it would save me a lot of minor headaches if it was a unified agreement.

Creative Cloud app: SideBySide EventID 80 error in Windows 7

Since updating to the latest version of the CC Desktop app last week I've noticed in Event Viewer that I'm consistently getting an error each time I use my PC (running Win7 x64). I've never seen this error before and wondered if other Windows users have encountered it (known issue?) and how to go about resolving it. Here's the error log summary:
Activation context generation failed for "c:\program files (x86)\Adobe\adobe creative cloud\Utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.76 01.17514_none_41e6975e2bd6f2b2.manifest. Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0. 7601.17514_none_fa396087175ac9ac.manifest.
It appears that when the CC update ran, it installed (reinstalled?) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 and I believe that this has possibly caused the glitch, but I'm not certain. As you can see from the above log, this has something to do with the CC uninstaller: odd, as I'm obviously not trying to uninstall it each time I boot up the PC.
Does anyone have any advice? Fortunately, this doesn't appear to be causing any problems in launching my applications, and I can open up CC desktop without any issues. I wouldn't even know about this if I didn't keep an eye on Event Viewer.
M

Yes, there's no doubt that this error is being caused by the CC app, and like you, it happened after I last updated the app.
I've tried a number of things to resolve this, including re-installing Microsoft Visual C++ 2010 x86 Redistributable, removing and re-installing the CC app, etc., but I continue to get this error message being logged by Windows more or less daily.
I decided not to go to the lengths of the solution proposed by Vienna_Sydney because, whilst annoying, the error isn't causing any noticeable problems on my system (some folks who've had SideBySide errors related to other applications (notably Acrobat) have had system crashes so I count myself lucky), but I'm still concerned that I'm getting this error being logged on my otherwise perfectly functioning and well maintained PC, all thanks to an Adobe install. I'd like to think Adobe are on the case, but the CC app seems to be consistently buggy and I'm not holding my breath...
M

Really aggressive marketing campaign for creative cloud

today my Lightroom informed me that there is an update, and asked me if I would like to download the update. I answered "yes" and was taken to the Adobe website. But, instead of being taken to the Adobe Lightroom download page as has happened with all of the previous updates, this time I was taken to a page about creative cloud. I don't want creative cloud. I only want to update my desktop version. So I tried clicking on the way for the desktop version, which is hidden away down in the bottom right corner of the screen. And that takes me to create a cloud. So I tried going to downloads for Lightroom. And I get taken to creative cloud.
I eventually had to call up Adobe on the phone in order to be able to update my desktop version of Lightroom. I let the agent I spoke with know it was very annoying to be subject to this obviously aggressive marketing campaign for creative cloud. When we were done with the call I thanked him for helping me do on the phone what I couldn't do on the website. I also let him know that it seems like Adobe is trying very hard to steer people to be creative cloud option and away from the desktop option. I also let him know that if Adobe ever does away with the desktop version and the creative cloud version is the only alternative I am gone as a customer. I will use Apple photos or some other product. I will not be forced into a subscription-based service against my will.
Greg

Have followed up with the customer via email. Working to resolve the problem.

When will Creative Cloud Connection be available? It's been entirely too long, Adobe!

Creative Cloud Connection is the missing link.
Adobe you have dropped the ball (although I truly hope only for a short while), and frankly I am astounded. Never in my over 20 years of using your products has there been a mistake as big as this one (in my opinion and only with the products I have been using). I'll even cut you some slack on the first two versions of CS.
You give us 20GB of space for files. Great. Ican can drag and drop files to the site. Awesome. I can create as many folders for organization as I want. Wonderful. But, I can’t drag and drop from CC to my desktop - when I do I only get a jpg image of the icon on my desktop. That’s a “drag”. In order to actually share a file with another party, I have to make your image public and email a link to that party. Annoying. This is only good for collaboration with others on one design at a time, but in the real world there are usually at least half a dozen projects happening at one time with tight deadlines. Comments can be added to aid in the progress of a project, but that’s about it so far. And, I cannot download more than one file at a time right now. So much for file sharing and enhancing work flow. At this point, I can’t even share your CC workspace with another person, like I can with Dropbox. Sigh.
Adobe you have been promising the Creative Cloud Connection – desktop access to Creative Cloud files – since May. I’m in despair. Why is it not available yet, Adobe, why? You have said that it's coming soon since May - it's August Adobe - what is going on?????????

Michal Castek wrote:
Maybe they are preparing something better. But I Don't thing so.
Unlikely.
I suspect it's regrettably more a case of over-promising and under-delivering.
They've prematurely set some of the expectations of the Cloud features too high with the marketing copy.
Now everyone is salivating at the mouth waiting (or demanding) for the features they've been promised to expect.
If they hadn't mentioned Cloud Connection in April but simply delivered it in Q3 or Q4, they would be heroes.
That's Project Management 101. Hopefully they learn from the lessons of the somewhat clunky launch of the Cloud in 2012.

Unable to install Creative Cloud Updates

Adobe Illustrator CS6 Update (version 16.2.0)
There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
DW CS6 12.1.1 Creative Cloud update
There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
Photoshop Camera Raw 7.3
There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
That enough information? After chasing around the Adobe Help system for an hour and a half today and not being able to contact anyone at all yesterday when this forst started occuring, I'm kinda getting annoyed
Then getting on here and finding that my screen name (my own name, registered with Adobe and on the forums) isn't available, one could be excused for an excess of peevishness, I hope.

I finally found a solution that worked!
I had to find the adobe logs to understand what happened, and found this error "information not found in Media_db".
Here's the location of the solution: Re: Getting fatal Exit Code 34 when installing an app
And here's the answer copied and pasted from the page. I have windows 8 64 bit, but this solution worked for me. The downside was that it said many of my applications weren't installed in the CC app, so I had to hit reinstall on many of them, but everything installed and updated correctly after this.
I had the very same problem, and I am using windows 7 too. After chat with the adobe tech support. He showed me how to fix the problem.
Also, I tried the clean tool already. That didn't help.
Go to C:\Program Files (x86)\Common Files\Adobe if you use 32bit system I think it would be C:\Program Files\Common Files\Adobe
Change 3 folder name.
Adobe PCD -> Adobe PCDold
backup -> backupold
caps -> capsold
Then run the setup file again.
This method worked for me. Hope that would work for you also and save you some time.

Adobe Creative Cloud on Windows + Adobe Acrobat - Keeps going into Demo mode

Hi,
Not sure my subject line is accurate, but here's my situation.
I have Adobe Creative Cloud - Student Membership.
I have it installed on my Macbook Pro on both the Mac OS X 10.9.2 and Windows 8.1 (Boot Camp) side.
So this counts as two computers... I have not installed it on any other computer. Nor have I attempted to sign in to it on any other computer.
On the Mac side everything is fine.
On the Windows side... Creative Cloud refuses to stay signed in. Now, I don't mind clicking sign in and typing my password... it's annoying, but fine... I'll deal with it.
What I do mind... is Acrobat closing after about 30-45 seconds while I'm in the middle of doing something. I'll have set everything up and then bam the window closes, no warnings, no requests to save... NOTHING...
So, I'll do it again... and again... it'll happen. Eventually it asks me to sign back in and then I'm good for a while. But it reverts to Demo mode saying I have no trial days left. But, I'm a paying member!!!! I shouldn't have to a) log in every day (or sometimes several times a day) or b) have my program literally close without warning while I'm working in it - and sometimes not being able to save the work I just did - and twice already stuff that I CAN'T get back (luckily nothing critical yet).
Now the shutting down/closing issue seems to be only Acrobat. The other apps seem to behave as long as I log in with the Creative Cloud systray app.
Any suggestions???
Thanks!

MaxSvedlove please see You are no longer signed into your Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html for information on how to resolve your sign in difficulties.

Problems with bugs in Adobe Creative Cloud for Mavericks users.

Ever since I downloaded Adobe Creative Cloud to my newly purchased macbook pro, there have been issues. I have the mavericks update and this seems to be the main problem. There is alot of small bugs that is really annoying when you come from Adobe CS5 where everything is working fine! Everything in between shortcuts like cmd + C, cmd+ z, v for black arrow and etc. Everytime I open any of the programs, I get the license agreement that i have to agree the terms of use on. Both InDesign, Illustrator, Photoshop and After Effects seems to have these. And when I contact Adobe support, they say that this is NOT a common problem. But on first try, googling it, I find that many have the same problems. So this isn't gonna be solved by reinstalling everything because there is something wrong with my mac. So when is adobe going to fix this? When After Effects wouldn't launch after the mavericks update, you guys came up with a solution pretty fast. Do this again please?

I don't have Flash installed. When I encounter video that is Flash only (getting rarer and rarer) I open Google Chrome on my Mac and watch it there.
That's the only reason I have Chrome on my Mac.

My Creative Cloud Desktop App says that apps are installed that aren't.

Important thing to note: I system restored yesterday, which removed the programs that I had installed the day before.
After my earlier discussion received no answer, I searched for more solutions and found one from only two weeks ago that now suggested that the OOBE folder I was renaming was not the correct one. I should go into Program Files/Common Files/Adobe and rename the OOBE folder there to OOBE_old. While I'm searching for this I'm on the phone with a customer service representative I annoyingly cannot remember the name of who is asking for remote control of my computer, which I am loathe to give him, obviously. So I tell him that I'm in the process of executing this solution which he says is fine. So, I execute the solution and finally, the Creative Cloud Desktop App does not launch with a blank screen! It actually asks for my username and password! I enter it and get to the normal page where it has the list of installed apps etc. Except, there is no trace of those installed apps on my computer, indeed, the Creative Cloud Files folder is empty. They are not in my list of installed programs. Because, of course, they were removed yesterday by the System Restore. But, it now does not give me the option to reinstall it. I tell the customer service representative this. Then, the customer service representative hangs up on me. Hangs up on me.
I still don't have a solution, and the man who could have given me one clearly did not deign to do so. Is he representative of your customer service?
I more care about this problem, to be perfectly honest.

For the benefit of anyone who experiences the same problems as me, this is what I did to solve it:
I executed the Adobe CleanerTool to wipe Creative Cloud. Then I executed it again to wipe all evidence of Creative Cloud apps. Now! It works! No thanks to the customer service.

I have the Photographer's Creative Cloud membership. My fees are taken out everymonth on time. However, I am asked almost everytime I start Photoshop to relicense the software. What is wrong?

A year ago, I had the same problem of having to re-license my software every time I started it up. I could actually find a number to call and got great help fixing the problem. It is happening again and I have been having trouble trouble finding a number. Maybe someone here knows what I need to do to make the licensing procedure stick. It is annoying to have to re-license every time I start Photoshop. Sometimes it is worse because I have to restart Photoshop in order to open a file in ACR from Bridge which usually means that I have to re-license the saftware again.

fstearns,
After deleting contents of SLCache and renaming SLStore folder, it will autocreate fresh new SLCache files and create new SLStore folder.
It should pop up Adobe Application manager window with "License this software" option.
Please check with below steps:
A]
1)Open Control Panel and then click on the option "Network and Internet" .
2)Click on Internet options, click on 'Connections' tab.
3)In the 'Connections' tab, select 'LAN' settings, you will be able to view the Local area network settings box.
4)Check the box-"Automatically Detect Settings" and then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server' ,then click on ok button .
5)Click on "LAN settings" button again , make sure "Automatically Detect Settings" is the only option selected, keep the LAN properties window open.
[because some times in windowdsLAN settings changes by itself eventhough we set to detect settings Automatically ]
6)Disable Firewall temporarily.
B)
Delete Adobe Application Manager from C:drive>Program Files(x86)>Common Files>Adobe.
Then click on below link and download Adobe Application manager and install the same:
Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You
Once the installation process is completed , look for Adobe Application Manager shortcut icon on Desktop and double click on it .
It will start update process, once it is completed , it will launch Creative Cloud desktop application.
If already signed in , you can leave it as it is. if not please sign in with valid Adobe ID and Password.
Then launch Photoshop cc 2014 application and try to activate.
If this solution does nor work , try below step :
C]
Close all Adobe applications and Quit Creative Cloud desktop application.
Launch Task Bar and click on " Processes" Tab , in the same , check the box " Show Processes from all users" .
Then end all Adobe related processes like Creative Cloud, CoreSync, Armsvc, AAMupdater, AAMupdater notifier, Adobe Crash demon...etc process from Task manager.
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm file.
Once you had deleted opm.db file , launch Creative Cloud desktop application , it will ask for sign in.
Then Sign in with valid Adobe ID.
And try to launch Photoshop cc2014 and try activating the same.
If none of these steps work , check if there is any Adobe entries is present in the Hosts file which is blocking the activation process.
1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.
2)Copy the hosts file to Desktop and open the same with notepad and check.
If Adobe entries are present remove it and replace the edited Hosts back to Etc folder and select replace option.
If none of the above works, you need to contact Adobe Technical Support via Phone or Live Chat.
Just for information : The Ultimate final step is complete removal of all Adobe applications and Adobe folders from all locations:
In windows Adobe folders are created in 8 locations .

Adobe Creative Cloud App in LaunchPad

There are two folders created during install that are app-specific and cannot be removed from my LaunchPad. One of the folders is called "Adobe Creative Cloud (other)" and the other folder, which is empty, is called "Adobe Application Manager (other)". I reviewed this issue with Apple Support and they explained that I need to contact Adobe in order to get this fixed. This is very annoying because the folders are app-specific, so you cannot remove or hide them and they just take up space in the LaunchPad.
Please fix.

Yeah, I'm having sort of the same issue. It creates those two folders for me as well, but in my Adobe application manager-folder there's an icon – AAMLauncherUtil. However, it doesn't create an Adobe CC icon in the launchpad, which it did on one of my other computers.

How can I restrict Adobe Creative Cloud to run for just one mac user?

Can anyone help with this please ...
(This is about how the Adobe Creative Cloud app works with OS X User accounts. I have posted it on Adobe's Support forums, but nobody there had the solution. Perhaps someone from the Apple/OSX end can help?)
I'm running Adobe CC on a 2010 iMac (OS X Yosemite). I'm delighted with it, however ...
Several family members share the same iMac using separate user accounts. Adobe CC seems to run on startup for all of them which is annoying for them as they get messages about updates etc, plus it takes up unnecessary system resources (particularly as we tend to use 'switch user' and Activity Monitor shows an instance of Adobe CC running for each user).
It's not listed in the Login Items list under System Preferences->Users & Groups, so I can't disable it there for other users, However it appears as an icon in the menu bar for any/all users a few moments after logging in - so something is triggering it to run, but I can't see what.
How can I restrict Adobe CC to run just for my user account please?
Thanks
Richard

The startup item is likely inside the /Library/LaunchAgents folder.
It will be something named like com.adobe.creativecloud.plist.
Move it out of the /Library/LaunchAgents folder into the User/Library/LaunchAgents folder for all the users that need it.
I don't know if it will work, but as long as Adobe wrote the launch agent correctly, it will work. Given that it is Adobe we're talking about, my bet is no.

Creative Cloud Desktop update error A12E1 - getting really tired of this...

So I've bought CS6 a while ago and up until there was the Application Manager used for updates everything was fine.
Since you decided to force me to use Creative Cloud for updates it's became really annoying.
Every time there is an update for one of my Adobe Products there is also an update for Creative Cloud Desktop. And it seems to be impossible to install it.
It doesn't matter if I try to update the existing Installation or Download fresh Setup-Files. It doesn't work.
If I try to update, it's initialised, downloaded and then it throws Error-Code A12E1.
If I try to install a freshly downloaded Setup-File of CC Desktop it's the same, just with Error-Code 50.
So here is what I've tried already:
Updating with disabled Security Suite
Try again in SafeBoot
Uninstall CC Desktop an reinstall a fresh Download
Installing freshly downloaded files with disabled Security Suite
Try this again in SafeBoot
Download the CC Cleaner tools to get rid of the old Installation before I can install it again, which then does the trick.
As I said EVERY TIME.
What is supposed to be a 5 Minute update in background gets to be an hour of rebooting, uninstalling, cleaning an reinstalling.
I'm running a 64Bit Windows 8.1 Pro.
If anyone knows how to fix this, please give me a hint. I'm all out of Ideas.
*EDIT*
I've postet this after I got the initial Error-Message, thinking that using the Cleaner Tool would help this time again. But there I was wrong! Very Wrong!
I'm seriously disappointed when I think about how much money I've spend on this Software...
After Using the Cleaner Tool (which completed without errors) I couldn't install CC Desktop again, because it was just throwing Error-Code 50 again and again.
All attempts to fix this were unsuccessful. Errorlogs were NOT created. The last Error-Log I could find was from the last update back in march.
After a while of google search I found an old post from November from someone with similar problems.
Solution:
Uninstalling CC Desktop
running the cleaner tool
reboot
download CC Desktop setup files
set the compatibility to Windows XP Service Pack 3
try to install with administrative rights, wait for Error-Message that something is missing and you have to redownload the setup-files
undo the compatibility-settings and run the Setup with administrative rights again
Now it worked.
I'm seriously interested in what kind of update this is, that it is resolved by setting the compatibility to Windows XP SP3...
Especialliy, since Creative Cloud was promised to make my whole workflow "joined" and therefore easier.

Hi nilstissen,
Please try the steps suggested in the given link below for the update issues:-
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
Let us know if further assistance requires.
Sarika

Creative cloud is annoying me.

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