Creative Cloud "Launch App" Activation Issue
When I try and launch Photoshop CS6 from the creative cloud application manager, I am prompted with the Master Collection activation/trial modal ( http://c.bkl.mn/1k3a101Y100r3i0o1y2U ). If I click "Liscense this Software" it asks me for a Serial () http://c.bkl.mn/362Z0H0K3C371L3c0a3e ). This only happens with Photoshop....everything works fine. Feedback?
I have already ran the AdobeCreativeSuiteCleanerTool and reinstalled. No change. I have looked at all of my application support files and removed anything from my previous beta install. Any solutions.
Did you have a beta version of Photoshop CS6 installed previously? Was this the process you went through to uninstall it?
http://helpx.adobe.com/photoshop/kb/uninstall-photoshop-cs6-public-beta.html
Was the current Photoshop installation installed as a trial or through Adobe Application Manager via the Creative Cloud website Apps & Services page?
I'm moving this thread over to our download/installation forum.
For general Creative Cloud Membership questions, here is the FAQ link:
http://www.adobe.com/products/creativecloud/faq.html
-Dave
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Mac: Creative Cloud Installer.app Crashes on Launch
Just like the title says. Creative Cloud Installer.app on Mac OS 10.8.4 will not launch. It just crashes. Below is the crash log.
I'm on Mac OS 10.8.4, 15" Retina Macbook Pro. Adobe CS6 Production Premium is also installed.
Process: Creative Cloud Installer [75845]
Path: /Volumes/VOLUME/Creative Cloud Installer.app/Contents/MacOS/Creative Cloud Installer
Identifier: com.adobe.Creative-Cloud-Installer
Version: 2.0.0.181 (2.0.0.181)
Code Type: X86 (Native)
Parent Process: launchd [178]
User ID: 501
Date/Time: 2013-06-21 09:51:12.318 -0700
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
/Volumes/Creative Cloud Installer/Creative Cloud Installer.app/Contents/MacOS/Creative Cloud Installer
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x93f7b3ba __kill + 10
1 libsystem_kernel.dylib 0x93f7a4bc kill$UNIX2003 + 32
2 libsystem_c.dylib 0x97cdf51b abort + 215
3 libc++abi.dylib 0x905b47e0 abort_message + 151
4 libc++abi.dylib 0x905b2249 default_terminate() + 34
5 libc++abi.dylib 0x905b2289 safe_handler_caller(void (*)()) + 13
6 libc++abi.dylib 0x905b22f1 std::terminate() + 23
7 libc++abi.dylib 0x905b33e6 __cxa_throw + 110
8 com.adobe.Creative-Cloud-Installer 0x0013508f 0x5f000 + 876687
9 com.adobe.Creative-Cloud-Installer 0x001351d6 0x5f000 + 877014
10 com.adobe.Creative-Cloud-Installer 0x001348de 0x5f000 + 874718
11 com.adobe.Creative-Cloud-Installer 0x0013494c 0x5f000 + 874828
12 com.adobe.Creative-Cloud-Installer 0x00134c0a 0x5f000 + 875530
13 com.adobe.Creative-Cloud-Installer 0x00134da6 0x5f000 + 875942
14 dyld 0x8fe71cda ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 230
15 dyld 0x8fe71fde ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
16 dyld 0x8fe6e268 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
17 dyld 0x8fe6e0ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
18 dyld 0x8fe5fe05 dyld::initializeMainExecutable() + 211
19 dyld 0x8fe63adb dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3050
20 dyld 0x8fe5f376 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 704
21 dyld 0x8fe5f077 _dyld_start + 71
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xbffa0b34 ecx: 0xbffa0aac edx: 0x93f7b3ba
edi: 0x97cdf451 esi: 0xbffa0ae4 ebp: 0xbffa0ac8 esp: 0xbffa0aac
ss: 0x00000023 efl: 0x00000282 eip: 0x93f7b3ba cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x97cdf444
Logical CPU: 0
Binary Images:
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0x95211000 - 0x95214ff7 com.apple.TCC (1.0 - 1) <ABE3CE50-C948-30B1-A343-837D8E7BA9F0> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x952eb000 - 0x952effff com.apple.OpenDirectory (10.8 - 151.10) <E3D2E1A4-6E55-3C23-BCB4-7B9D31EFD605> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x952fb000 - 0x95473ff5 com.apple.QuartzCore (1.8 - 304.3) <F2EFC117-CDC6-3252-A4A8-880965764385> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x95474000 - 0x95474ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <F7638E43-F885-372E-9DAE-24D0C21AA66E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x95475000 - 0x95493ff3 com.apple.openscripting (1.3.6 - 148.3) <F3422C02-5ACB-343A-987B-A2D58EA2F5A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x95494000 - 0x954a2ff3 libsystem_network.dylib (77.10) <11CAF6A8-17CF-3178-9348-57C5ED494BA8> /usr/lib/system/libsystem_network.dylib
0x954a3000 - 0x955aeff7 libJP2.dylib (850) <3FFCEFA6-317A-34AF-8D99-AEBB017543C5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x955af000 - 0x955affff com.apple.Cocoa (6.7 - 19) <01AA482A-677A-31CA-9EC9-05C57FDDE427> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x958a9000 - 0x95c61ffa libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x95c62000 - 0x95c9dfef libGLImage.dylib (8.9.2) <9D41F71E-E927-3767-A856-55480E20E9D9> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x95f4d000 - 0x95f79ff7 libsystem_info.dylib (406.17) <2731CC70-DF2E-3BD1-AE73-A3B83C531756> /usr/lib/system/libsystem_info.dylib
0x95f7a000 - 0x96072ff9 libsqlite3.dylib (138.1) <AD7C5914-35F0-37A3-9238-A29D2E26C755> /usr/lib/libsqlite3.dylib
0x96073000 - 0x9607afff liblaunch.dylib (442.26.2) <310C99F8-0811-314D-9BB9-D0ED6DFA024B> /usr/lib/system/liblaunch.dylib
0x9607b000 - 0x96085ffe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x96197000 - 0x961aaff9 com.apple.MultitouchSupport.framework (235.29 - 235.29) <451701B6-03CE-3F26-9FF0-92D8DA1467EE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x961ab000 - 0x961afffc libGIF.dylib (850) <45CD8B8F-7324-3187-B01C-8E16C04F33FA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x961b0000 - 0x961ffff6 libTIFF.dylib (850) <78E121A6-92A2-3120-883C-7AA3C2966F9C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x96200000 - 0x9625affb com.apple.AE (645.6 - 645.6) <44556FF7-A869-399A-AEBB-F4E9263D9152> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x9625b000 - 0x96417ffd libicucore.A.dylib (491.11.3) <FF55E176-7D66-3DBB-AF86-84744C47A02C> /usr/lib/libicucore.A.dylib
0x964be000 - 0x964befff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <908B8D40-3FB5-3047-B482-3DF95025ECFC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x964e5000 - 0x96902fff FaceCoreLight (2.4.1) <571DE3F8-CA8A-3E71-9AF4-F06FFE721CE6> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x96a67000 - 0x96a79ff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x96a7a000 - 0x96a87ff7 com.apple.AppleFSCompression (49 - 1.0) <9A066D13-6E85-36FC-8B58-FD46E51751CE> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x9706c000 - 0x9706dfff libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
0x9706e000 - 0x9706ffff libremovefile.dylib (23.2) <9813B2DB-2374-3AA2-99B6-AA2E9897B249> /usr/lib/system/libremovefile.dylib
0x97070000 - 0x97085fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x9708e000 - 0x9708fffd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x97090000 - 0x97099fff com.apple.DiskArbitration (2.5.2 - 2.5.2) <89822A83-B450-3363-8E9C-9B80CB4450B1> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9709a000 - 0x970a1ffb libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib
0x970a2000 - 0x970aeff7 com.apple.NetAuth (4.0 - 4.0) <52D23F12-0718-341D-B9DF-16C814022250> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x970af000 - 0x972c6fff com.apple.CoreData (106.1 - 407.7) <17FD06D6-AD7C-345A-8FA4-1F0FBFF4DAE1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x972c7000 - 0x975e7ff3 com.apple.Foundation (6.8 - 945.18) <BDC56A93-45C5-3459-B307-65A1CCE702C5> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9763f000 - 0x97687ff5 com.apple.opencl (2.2.19 - 2.2.19) <968DD067-49D0-3B71-A96B-B3579698D992> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x97688000 - 0x976adffb com.apple.framework.familycontrols (4.1 - 410) <B1755756-BEA2-3205-ADAA-68FCC32E60BD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x97859000 - 0x97966ff3 com.apple.ImageIO.framework (3.2.1 - 850) <C964E877-660E-3482-ACF9-EC25DFEAF307> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x97967000 - 0x97968fff libsystem_sandbox.dylib (220.3) <C532F6A6-7E85-38F3-8660-EC1066DF67BE> /usr/lib/system/libsystem_sandbox.dylib
0x97969000 - 0x97a76057 libobjc.A.dylib (532.2) <FA455371-7395-3D58-A89B-D1520612D1BC> /usr/lib/libobjc.A.dylib
0x97a77000 - 0x97bc5ff3 com.apple.CFNetwork (596.4.3 - 596.4.3) <547BD138-E902-35F0-B6EC-41DD06794B22> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x97bc6000 - 0x97c05ff7 com.apple.bom (12.0 - 192) <D245FA22-3B6C-3872-B485-BE84AD9098B2> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x97c10000 - 0x97c13ffc libCoreVMClient.dylib (32.3) <35B63A60-DF0A-3FB3-ABB8-164B246A43CC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x97c14000 - 0x97c90ff3 com.apple.Metadata (10.7.0 - 707.11) <F9BB5BBE-69D0-3309-8280-2303EB1DC455> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x97c91000 - 0x97d4efeb libsystem_c.dylib (825.26) <6E35A83F-1A5B-3AF9-8C6D-D7B57B25FB63> /usr/lib/system/libsystem_c.dylib
0x97d50000 - 0x97de8fff com.apple.CoreServices.OSServices (557.6 - 557.6) <E1600639-3EEC-3DF8-BD40-747BB2117988> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x97dee000 - 0x97e30fff libauto.dylib (185.4) <3098A75E-438E-3F18-BAAC-CD8F1CC7C2F7> /usr/lib/libauto.dylib
0x97e3d000 - 0x98025ffb com.apple.CoreFoundation (6.8 - 744.19) <DDD3AA21-5B5F-3D8F-B137-AD95FCA89064> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x98026000 - 0x9803cfff com.apple.CFOpenDirectory (10.8 - 151.10) <3640B988-F915-3E0D-897C-CB04C95BA601> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x980db000 - 0x980dfff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x980e0000 - 0x980f7fff com.apple.GenerationalStorage (1.1 - 132.3) <DD0AA3DB-376D-37F3-AC5B-17AC9B9E0A63> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x98f18000 - 0x990a1ff7 com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x990a2000 - 0x990bfff7 libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib
0x990c0000 - 0x990c0fff libSystem.B.dylib (169.3) <B81FAD7E-8808-3F49-807F-0AD68D0D7359> /usr/lib/libSystem.B.dylib
0x990f1000 - 0x990ffff7 libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
0x9935b000 - 0x99369fff com.apple.opengl (1.8.9 - 1.8.9) <1872D2CD-00A8-30D1-8ECC-B663F4E4C530> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9936a000 - 0x9940aff7 com.apple.QD (3.42.1 - 285.1) <BAAC13D2-1312-33C0-A255-FAB1D314C324> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x994a7000 - 0x994a7fff libkeymgr.dylib (25) <D5E93F7F-9315-3AD6-92C7-941F7B54C490> /usr/lib/system/libkeymgr.dylib
0x994af000 - 0x994b3fff com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x994b4000 - 0x994b4fff com.apple.vecLib (3.8 - vecLib 3.8) <83160DD1-5614-3E34-80EB-97041016EF1F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x994b5000 - 0x994daff7 com.apple.CoreVideo (1.8 - 99.4) <A26DE896-32E0-3D5E-BA89-02AD23FA96B3> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x994db000 - 0x9958aff7 com.apple.CoreText (260.0 - 275.16) <7716C57B-E059-3B30-BBA8-AD7FF6EE3D35> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x9958b000 - 0x99600ff7 com.apple.ApplicationServices.ATS (332 - 341.1) <1D81B09C-98DB-3CDB-990B-459FAE3D8D7A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x99601000 - 0x996f2ffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x996f3000 - 0x996fcff9 com.apple.CommonAuth (3.0 - 2.0) <34C4768C-EF8D-3DBA-AFB7-09148C8672DB> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x997bc000 - 0x997c2fff libGFXShared.dylib (8.9.2) <F3B0E66D-5C47-3A5A-A2CD-F0C58E8322C3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x997ce000 - 0x99836ff7 com.apple.framework.IOKit (2.0.1 - 755.24.1) <70DE925B-51E8-3C65-8928-FB49FD823D94> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x99837000 - 0x99879ffb com.apple.RemoteViewServices (2.0 - 80.6) <AE962502-4539-3893-A2EB-9D384652AEAC> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x998b0000 - 0x998cdfff libxpc.dylib (140.43) <C628073D-51A0-3541-A665-1121520508C6> /usr/lib/system/libxpc.dylib
0x998ce000 - 0x99910ff7 libcups.2.dylib (327.6) <D994A44F-CCDD-3D40-B732-79CB88F45908> /usr/lib/libcups.2.dylib
0x99917000 - 0x999ebff3 com.apple.backup.framework (1.4.3 - 1.4.3) <6EA22ED3-BA18-3A37-AE05-5D6FDA3F372F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x999ec000 - 0x99a4efff libc++.1.dylib (65.1) <35EE57E1-2705-3C76-A75A-75655D720268> /usr/lib/libc++.1.dylib
0x99aed000 - 0x99ed0fff com.apple.HIToolbox (2.0 - 626.1) <ECC3F04F-C4B7-35BF-B10E-183B749DAB92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x9a616000 - 0x9a61afff com.apple.CommonPanels (1.2.5 - 94) <7B3FC9A4-0F71-31E7-88CE-1BD4CBB655B2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x9a633000 - 0x9a657fff com.apple.PerformanceAnalysis (1.16 - 16) <7B7EAA0B-5208-32DB-B083-D4B62F37EC46> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
0x9a658000 - 0x9a65bff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x9a65c000 - 0x9a689ffe libsystem_m.dylib (3022.6) <93CEEC8C-FAB5-313C-B0BB-0F4E91E6B878> /usr/lib/system/libsystem_m.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 18218
thread_create: 5
thread_set_state: 202
VM Region Summary:
ReadOnly portion of Libraries: Total=115.0M resident=72.3M(63%) swapped_out_or_unallocated=42.7M(37%)
Writable regions: Total=19.5M written=248K(1%) resident=532K(3%) swapped_out=0K(0%) unallocated=19.0M(97%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 11.3M
MALLOC guard page 48K
Memory tag=35 7432K
Stack 64.0M
VM_ALLOCATE 376K
__DATA 5384K
__DATA/__OBJC 96K
__IMAGE 528K
__LINKEDIT 30.4M
__OBJC 1544K
__OBJC/__DATA 4K
__PAGEZERO 4K
__TEXT 84.7M
__UNICODE 544K
mapped file 83.9M
shared memory 12K
=========== =======
TOTAL 289.8MAlso, I saw in another unsolved post here http://forums.adobe.com/message/5430382#5430382 that PDApp.log was requested. ~/Library/Logs/AdobeDownload/LBS.log was also requested, but does not exist on my system.
Here's the contents of my PDApp.log from today.
Fri Jun 21 09:26:14 2013 [INFO] AAMUpdatesNotifier - Build Version - 6.0.335.0
Fri Jun 21 09:26:14 2013 [INFO] AAMUpdatesNotifier - Logging Level verbosity Set to 4
Fri Jun 21 09:26:14 2013 [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Fri Jun 21 09:26:14 2013 [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Fri Jun 21 09:26:14 2013 [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
Fri Jun 21 09:26:15 2013 [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
Fri Jun 21 09:26:16 2013 [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
Fri Jun 21 09:26:17 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 09:26:17 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 09:26:17 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 09:26:17 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 09:26:17 2013 [INFO] OPM - Released OPM refrence successfully
Fri Jun 21 09:26:17 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 09:26:17 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 09:26:17 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 09:26:17 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 09:26:17 2013 [INFO] OPM - Released OPM refrence successfully
Fri Jun 21 09:26:17 2013 [INFO] AAMUpdatesNotifier - CFU .... StatusCode(41) ErrorCode(212)
Fri Jun 21 09:26:17 2013 [ERROR] AAMUpdatesNotifier - Scheduled CFU failed...
Fri Jun 21 09:26:17 2013 [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
Fri Jun 21 09:26:17 2013 [INFO] AAMUpdatesNotifier - inside getUpdates
Fri Jun 21 09:26:18 2013 [INFO] AAMUpdatesNotifier - All updates count 2
Fri Jun 21 09:26:18 2013 [INFO] AAMUpdatesNotifier - haveUpdatesToInstall(status) 0 numberOfApplications 0
Fri Jun 21 09:26:18 2013 [INFO] AAMUpdatesNotifier - Releasing all locks acquired
Fri Jun 21 09:26:18 2013 [INFO] AAMUpdatesNotifier - Quiting Application
Fri Jun 21 10:13:55 2013 [INFO] AAMUpdatesNotifier - Build Version - 6.0.335.0
Fri Jun 21 10:13:55 2013 [INFO] AAMUpdatesNotifier - Logging Level verbosity Set to 4
Fri Jun 21 10:13:55 2013 [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Fri Jun 21 10:13:55 2013 [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Fri Jun 21 10:13:55 2013 [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
Fri Jun 21 10:13:56 2013 [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
Fri Jun 21 10:13:56 2013 [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
Fri Jun 21 10:13:56 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 10:13:56 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:13:56 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:13:56 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:13:56 2013 [INFO] OPM - Released OPM refrence successfully
Fri Jun 21 10:13:56 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 10:13:56 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:13:56 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:13:56 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:13:56 2013 [INFO] OPM - Released OPM refrence successfully
Fri Jun 21 10:13:56 2013 [INFO] OPM - Build Version - 6.0.238.0
Fri Jun 21 10:13:56 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:13:56 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:13:56 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:13:56 2013 [INFO] AAMUpdatesNotifier - CFU .... StatusCode(21) ErrorCode(0)
Fri Jun 21 10:13:56 2013 [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
Fri Jun 21 10:13:56 2013 [INFO] AAMUpdatesNotifier - inside getUpdates
Fri Jun 21 10:13:56 2013 [INFO] AAMUpdatesNotifier - All updates count 2
Fri Jun 21 10:13:56 2013 [INFO] AAMUpdatesNotifier - haveUpdatesToInstall(status) 0 numberOfApplications 0
Fri Jun 21 10:13:56 2013 [INFO] AAMUpdatesNotifier - Releasing all locks acquired
Fri Jun 21 10:13:56 2013 [INFO] AAMUpdatesNotifier - Quiting Application
Fri Jun 21 10:40:32 2013 [INFO] PDApp - Build Version - 6.0.335.0
Fri Jun 21 10:40:32 2013 [INFO] PDApp - Logging Level verbosity Set to 4
Fri Jun 21 10:40:32 2013 [INFO] PDApp - Application initialization start, Looking for command line arguments
Fri Jun 21 10:40:32 2013 [INFO] PDApp.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Fri Jun 21 10:40:32 2013 [INFO] PDApp.CommandLineParser - Mandatory Arguments --appletID --appletVersion is not given, using default workflow arguments
Fri Jun 21 10:40:32 2013 [INFO] PDApp - Non Deployment workflow identified...
Fri Jun 21 10:40:32 2013 [INFO] PDApp - No Non Deployment workflow PDApp running so new instance is allowed to run...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.WindowManager - Initializing native WindowManager
Fri Jun 21 10:40:32 2013 [INFO] PDApp.MessageQuequeManager - Message Queue Manager initialized...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor initialized...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor Message Queue initialized...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.ExternalGateway - ExternalGateway initialized...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.AppletManager - AppletManager initialize...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.ExternalGateway - NativeCommandHandler initialized...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.ExternalGateway - NativePlatformHandler initialized...
Fri Jun 21 10:40:32 2013 [INFO] PDApp - Registering Notification to listen messages from another instance
Fri Jun 21 10:40:32 2013 [INFO] PDApp - Detecting Applet Database file...
Fri Jun 21 10:40:32 2013 [INFO] PDApp - Fetching Applet registeration information...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.AppletManager - Applet database path - /Applications/Utilities/Adobe Application Manager/
Fri Jun 21 10:40:32 2013 [INFO] PDApp.AppletManager - PIM library path - /Applications/Utilities/Adobe Application Manager/core/AdobePIM.dylib
Fri Jun 21 10:40:32 2013 [INFO] PDApp.AppletManager - Loading PIM library...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.AppletManager - Fetching PIM API's...
Fri Jun 21 10:40:32 2013 [INFO] PIM - Build Version - 6.0.335.0
Fri Jun 21 10:40:32 2013 [INFO] PIM - Logging Level verbosity Set to 4
Fri Jun 21 10:40:32 2013 [INFO] PIM - CREATE PIM Instance ...
Fri Jun 21 10:40:32 2013 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
Fri Jun 21 10:40:32 2013 [INFO] PIM - Current db schema version on machine 1.
Fri Jun 21 10:40:32 2013 [INFO] PIM - Current db schema version to install 1.
Fri Jun 21 10:40:32 2013 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
Fri Jun 21 10:40:32 2013 [INFO] PIM - PIM Database is Up To Date.
Fri Jun 21 10:40:32 2013 [INFO] PDApp.AppletManager - Getting applet data from Applet database
Fri Jun 21 10:40:32 2013 [INFO] PDApp.AppletManager - All installed pakages version string (pim_getCurrentPackagesVersion) is D6:6.0.335.0|DECore:6.0.335.0|DWA:3.0.94.0|LWA:3.0.64.0|P6:6.0.335.0|PDApp:6.0.335.0|UWA: 6.0.335.0
Fri Jun 21 10:40:32 2013 [INFO] PIM - PIMSqlite closeDB status 0
Fri Jun 21 10:40:32 2013 [INFO] PIM - FREE PIM Instance ...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.AppletManager - Registering Applets...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.WindowManager - Creating APEWindow...
Fri Jun 21 10:40:32 2013 [INFO] PDApp.WindowManager - Creating window instance
Fri Jun 21 10:40:32 2013 [INFO] PDApp.WindowManager - Checking for appletID and appletVersion given in CommandLineOptions
Fri Jun 21 10:40:32 2013 [INFO] PDApp.WindowManager - Creating APE stage instance
Fri Jun 21 10:40:32 2013 [INFO] PDApp.WindowManager - Loading main SWF with Path and args - /Applications/Utilities/Adobe Application Manager
Fri Jun 21 10:40:32 2013 [INFO] PDApp.WindowManager - Assigning window ID - 1 to created window
Fri Jun 21 10:40:33 2013 [INFO] PDApp.ExternalGateway - MessageHandler initialized...
6/21/2013 10:40:33.238 [INFO] PDApp.StartupCommand Logging Level verbosity Set to INFO
6/21/2013 10:40:33.240 [INFO] PDApp.StartupCommand Processing the startup Command
6/21/2013 10:40:33.243 [INFO] PDAPP.AppletManager Starting Applet registeration...
6/21/2013 10:40:33.250 [INFO] PDAPP.MainDisplayMediator Looking up for the Exact versioned applet for ID :UWA_UI
6/21/2013 10:40:33.253 [INFO] PDAPP.AppletManager Loading Applet: UWA_UI Version = 1.0
6/21/2013 10:40:33.262 [INFO] PDApp.ZStringLoader PDAPP SWF - locale set to - en_US
6/21/2013 10:40:33.264 [INFO] PDAPP.AppletManager Loading progress0 out of 1122223
6/21/2013 10:40:33.303 [INFO] PDAPP.AppletManager Loading progress65536 out of 1122223
6/21/2013 10:40:33.304 [INFO] PDAPP.AppletManager Loading progress131072 out of 1122223
6/21/2013 10:40:33.306 [INFO] PDAPP.AppletManager Loading progress196608 out of 1122223
6/21/2013 10:40:33.307 [INFO] PDAPP.AppletManager Loading progress262144 out of 1122223
6/21/2013 10:40:33.309 [INFO] PDAPP.AppletManager Loading progress327680 out of 1122223
6/21/2013 10:40:33.310 [INFO] PDAPP.AppletManager Loading progress393216 out of 1122223
6/21/2013 10:40:33.312 [INFO] PDAPP.AppletManager Loading progress458752 out of 1122223
6/21/2013 10:40:33.313 [INFO] PDAPP.AppletManager Loading progress524288 out of 1122223
6/21/2013 10:40:33.315 [INFO] PDAPP.AppletManager Loading progress589824 out of 1122223
6/21/2013 10:40:33.346 [INFO] PDAPP.AppletManager Loading progress655360 out of 1122223
6/21/2013 10:40:33.348 [INFO] PDAPP.AppletManager Loading progress720896 out of 1122223
6/21/2013 10:40:33.349 [INFO] PDAPP.AppletManager Loading progress786432 out of 1122223
6/21/2013 10:40:33.351 [INFO] PDAPP.AppletManager Loading progress851968 out of 1122223
6/21/2013 10:40:33.353 [INFO] PDAPP.AppletManager Loading progress917504 out of 1122223
6/21/2013 10:40:33.354 [INFO] PDAPP.AppletManager Loading progress983040 out of 1122223
6/21/2013 10:40:33.356 [INFO] PDAPP.AppletManager Loading progress1048576 out of 1122223
6/21/2013 10:40:33.357 [INFO] PDAPP.AppletManager Loading progress1114112 out of 1122223
6/21/2013 10:40:33.358 [INFO] PDAPP.AppletManager Loading progress1122223 out of 1122223
6/21/2013 10:40:33.664 [INFO] Updater.AppStartup -----PROCESSING APPLICATION STARTUP COMMAND
6/21/2013 10:40:33.665 [INFO] PDApp.ExternalGateway Recieved Applet Loading Completion
6/21/2013 10:40:33.667 [INFO] Updater.AppStartup commManagerResultCallback
6/21/2013 10:40:33.670 [INFO] ZStringLoader Trying to load ZString for preferred locale - en_US
6/21/2013 10:40:33.674 [INFO] ZStringLoader Locale set to - en_US
6/21/2013 10:40:33.696 [INFO] Updater.LoadWorkflowCommand Processing the Load workflow command
Fri Jun 21 10:40:33 2013 [INFO] PDApp.AppletManager - Loading Applet - UWA_Native for WindowID - 1
Fri Jun 21 10:40:33 2013 [INFO] UWANative - Build Version - 6.0.335.0
Fri Jun 21 10:40:33 2013 [INFO] UWANative - Logging Level verbosity Set to 4
Fri Jun 21 10:40:33 2013 [WARN] UWANative - Updater UI Locale not found in input xml.
Fri Jun 21 10:40:33 2013 [INFO] UWANative - Updater in non-patch mode
6/21/2013 10:40:33.797 [INFO] AAMShared.DynamicViewMediator Showing screen with screenID : com.adobe.aam.shared.view.compositeComponent::ScreenLoading
6/21/2013 10:40:33.845 [INFO] Updater.CheckForUpdatesCommand Processing the CheckForUpdatesCommand
Fri Jun 21 10:40:34 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 10:40:34 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:40:34 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:40:34 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:40:34 2013 [INFO] OPM - Released OPM refrence successfully
Fri Jun 21 10:40:34 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 10:40:34 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:40:34 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:40:34 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:40:34 2013 [INFO] OPM - Released OPM refrence successfully
Fri Jun 21 10:40:34 2013 [INFO] OPM - Build Version - 6.0.238.0
Fri Jun 21 10:40:34 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:40:34 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:40:34 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:40:34 2013 [INFO] UWANative - Check for updates returned SUCCESS
6/21/2013 10:40:34.427 [INFO] Updater.CheckForUpdatesCommand CheckForUpdatesStatus returned success
6/21/2013 10:40:34.621 [INFO] Updater.FetchUpdaterPreferencesCommand entered generate product list
6/21/2013 10:40:34.622 [INFO] Updater.FetchUpdaterPreferencesCommand length of channels enabled list is :66
6/21/2013 10:40:34.626 [INFO] Updater.FetchListOfInstalledChannels Processing the FetchListOfInstalledChannels
6/21/2013 10:40:34.654 [WARN] Updater.GetAvailableUpdatesCommand Update Photoshop 13.1.2 for Creative Cloud has WaitingForProductEvent attribute set in tracker xml. Quitting processing of this update.
6/21/2013 10:40:34.655 [WARN] Updater.GetAvailableUpdatesCommand Update Adobe Illustrator CS6 Update (version 16.2.1) has WaitingForProductEvent attribute set in tracker xml. Quitting processing of this update.
6/21/2013 10:40:34.659 [INFO] Updater.GetAvailableUpdatesCompleteCommand -------CFU COMPLETED------
6/21/2013 10:40:34.662 [INFO] Updater.PopulateUpdaterMainScreenCommand -----POPULATING OPTIONS SCREEN----
6/21/2013 10:40:34.664 [INFO] Updater.PopulateUpdaterMainScreenCommand NO APPLICABLE UPDATES FOUND
6/21/2013 10:40:34.665 [INFO] Updater.PopulateUpdaterMainScreenCommand Populating all applications upto date screen
6/21/2013 10:40:34.670 [INFO] AAMShared.DynamicViewMediator Showing screen with screenID : com.adobe.aam.shared.view.compositeComponent::ScreenHome
6/21/2013 10:40:34.694 [INFO] Updater.PopulateUpdaterMainScreenCommand SetOptOption successful. Returned: 0
Fri Jun 21 10:40:34 2013 [WARN] UWANative - Failed to get isViewed from input xml
Fri Jun 21 10:40:34 2013 [INFO] UWAUtilities - Sending Notification to update Notifier
6/21/2013 10:40:37.811 [INFO] Updater.PopulateUpdaterMainScreenCommand USER CLICKED CFU REFRESH ON HOME SCREEN
6/21/2013 10:40:37.827 [INFO] Updater.CheckForUpdatesCommand Processing the CheckForUpdatesCommand
Fri Jun 21 10:40:38 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 10:40:38 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:40:38 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:40:38 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:40:38 2013 [INFO] OPM - Released OPM refrence successfully
Fri Jun 21 10:40:38 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 10:40:38 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:40:38 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:40:38 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:40:38 2013 [INFO] OPM - Released OPM refrence successfully
Fri Jun 21 10:40:38 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:40:38 2013 [INFO] UWANative - Check for updates returned SUCCESS
6/21/2013 10:40:38.828 [INFO] Updater.CheckForUpdatesCommand CheckForUpdatesStatus returned success
6/21/2013 10:40:38.843 [INFO] Updater.FetchUpdaterPreferencesCommand entered generate product list
6/21/2013 10:40:38.844 [INFO] Updater.FetchUpdaterPreferencesCommand length of channels enabled list is :66
6/21/2013 10:40:38.853 [WARN] Updater.GetAvailableUpdatesCommand Update Photoshop 13.1.2 for Creative Cloud has WaitingForProductEvent attribute set in tracker xml. Quitting processing of this update.
6/21/2013 10:40:38.854 [WARN] Updater.GetAvailableUpdatesCommand Update Adobe Illustrator CS6 Update (version 16.2.1) has WaitingForProductEvent attribute set in tracker xml. Quitting processing of this update.
6/21/2013 10:40:38.856 [INFO] Updater.GetAvailableUpdatesCompleteCommand -------CFU COMPLETED------
6/21/2013 10:40:38.857 [INFO] Updater.PopulateUpdaterMainScreenCommand -----POPULATING OPTIONS SCREEN----
6/21/2013 10:40:38.859 [INFO] Updater.PopulateUpdaterMainScreenCommand NO APPLICABLE UPDATES FOUND
6/21/2013 10:40:38.859 [INFO] Updater.PopulateUpdaterMainScreenCommand Populating all applications upto date screen
6/21/2013 10:40:38.861 [INFO] AAMShared.DynamicViewMediator Showing screen with screenID : com.adobe.aam.shared.view.compositeComponent::ScreenHome
Fri Jun 21 10:40:38 2013 [WARN] UWANative - Failed to get isViewed from input xml
Fri Jun 21 10:40:38 2013 [INFO] UWAUtilities - Sending Notification to update Notifier
6/21/2013 10:40:39.552 [INFO] PDApp.HostMessageHandler Front applet found
Fri Jun 21 10:40:39 2013 [INFO] PDApp.AppletManager - Un-loading Applet - UWA_Native for window ID - 1
Fri Jun 21 10:40:39 2013 [INFO] PDApp.ExternalGateway - Callng the finalize function of the applet ID - UWA_Native
6/21/2013 10:40:39.562 [INFO] PDApp.HostMessageHandler Recieved force window close message
6/21/2013 10:40:39.562 [INFO] PDApp.HostMessageHandler Sending message to native
Fri Jun 21 10:40:39 2013 [INFO] PDApp.WindowManager - Destroying window with ID - 1
Fri Jun 21 10:40:39 2013 [WARN] PDApp.WindowManager - GetAPEWindowIDString failed, Unable to find PlayerRef!
Fri Jun 21 10:40:39 2013 [WARN] PDApp.WindowManager - GetAPEWindowIDString failed, Unable to find PlayerRef!
Fri Jun 21 10:40:39 2013 [INFO] PDApp - Last window destroyed quiting as event. Quiting application as an event (async)...
Fri Jun 21 10:40:39 2013 [INFO] PDApp.WindowManager - Destroying PDApp main window with ID - 1
Fri Jun 21 10:40:39 2013 [INFO] PDApp.WindowManager - DestroyAllAPEWindow failed, APE Window count is zero while destroying all APEWindow's
Fri Jun 21 10:40:39 2013 [INFO] PDApp - Terminating MessageQueueManager
Fri Jun 21 10:40:39 2013 [INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor Message Queue
Fri Jun 21 10:40:39 2013 [INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor
Fri Jun 21 10:40:39 2013 [INFO] PDApp.MessageQuequeManager - Message Queue Manager destructed
Fri Jun 21 10:40:39 2013 [INFO] PDApp - Terminating AppletManager
Fri Jun 21 10:40:39 2013 [INFO] PDApp.AppletManager - AppletManager destructed
Fri Jun 21 10:40:39 2013 [INFO] PDApp - Terminating WindowManager
Fri Jun 21 10:40:39 2013 [INFO] PDApp - Terminating NativeCommandHandler
Fri Jun 21 10:40:39 2013 [INFO] PDApp.ExternalGateway - NativeCommandHandler destructed
Fri Jun 21 10:40:39 2013 [INFO] PDApp - Terminating NativePlatformHandler
Fri Jun 21 10:40:39 2013 [INFO] PDApp.ExternalGateway - NativePlatformHandler destructed
Fri Jun 21 10:40:39 2013 [INFO] PDApp - Terminating ExternalGateway
Fri Jun 21 10:40:39 2013 [INFO] PDApp.ExternalGateway - ExternalGateway destructed
Fri Jun 21 10:40:39 2013 [INFO] PDApp - Terminating APE
Fri Jun 21 10:40:39 2013 [INFO] PDApp - Releasing all locks acquired
Fri Jun 21 10:40:39 2013 [INFO] PDApp - Quiting Application
Fri Jun 21 10:44:32 2013 [INFO] PDApp - Build Version - 6.0.335.0
Fri Jun 21 10:44:32 2013 [INFO] PDApp - Logging Level verbosity Set to 4
Fri Jun 21 10:44:32 2013 [INFO] PDApp - Application initialization start, Looking for command line arguments
Fri Jun 21 10:44:32 2013 [INFO] PDApp.CommandLineParser - Parsing the command line provided. Number of command line arguments is 6
Fri Jun 21 10:44:32 2013 [INFO] PDApp.AppletManager - Loading Applet Switcher library: /Applications/Utilities/Adobe Application Manager/core/switcher/LWA_UI.dylib
Fri Jun 21 10:44:32 2013 [INFO] ProvSwitcher - Build Version - 6.0.335.0
Fri Jun 21 10:44:32 2013 [INFO] ProvSwitcher - Logging Level verbosity Set to 4
Fri Jun 21 10:44:32 2013 [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 6
Fri Jun 21 10:44:32 2013 [INFO] ProvSwitcher - Considering following LEID for applet version switching : VideoSuitePremium-CS6-Mac-GM
Fri Jun 21 10:44:32 2013 [INFO] ProvSwitcher - Detected identifier in LEID: CS6
Fri Jun 21 10:44:32 2013 [INFO] ProvSwitcher - Unable to detect any applicable applet version to switch for appletID: LWA_UI appletVersion: 2.0
Fri Jun 21 10:44:32 2013 [WARN] PDApp.AppletManager - Unable to get the applet switching info... Response is: 8
Fri Jun 21 10:44:32 2013 [INFO] PDApp - Non Deployment workflow identified...
Fri Jun 21 10:44:32 2013 [INFO] PDApp - No Non Deployment workflow PDApp running so new instance is allowed to run...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.WindowManager - Initializing native WindowManager
Fri Jun 21 10:44:32 2013 [INFO] PDApp.MessageQuequeManager - Message Queue Manager initialized...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor initialized...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor Message Queue initialized...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.ExternalGateway - ExternalGateway initialized...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.AppletManager - AppletManager initialize...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.ExternalGateway - NativeCommandHandler initialized...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.ExternalGateway - NativePlatformHandler initialized...
Fri Jun 21 10:44:32 2013 [INFO] PDApp - Registering Notification to listen messages from another instance
Fri Jun 21 10:44:32 2013 [INFO] PDApp - Detecting Applet Database file...
Fri Jun 21 10:44:32 2013 [INFO] PDApp - Fetching Applet registeration information...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.AppletManager - Applet database path - /Applications/Utilities/Adobe Application Manager/
Fri Jun 21 10:44:32 2013 [INFO] PDApp.AppletManager - PIM library path - /Applications/Utilities/Adobe Application Manager/core/AdobePIM.dylib
Fri Jun 21 10:44:32 2013 [INFO] PDApp.AppletManager - Loading PIM library...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.AppletManager - Fetching PIM API's...
Fri Jun 21 10:44:32 2013 [INFO] PIM - Build Version - 6.0.335.0
Fri Jun 21 10:44:32 2013 [INFO] PIM - Logging Level verbosity Set to 4
Fri Jun 21 10:44:32 2013 [INFO] PIM - CREATE PIM Instance ...
Fri Jun 21 10:44:32 2013 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
Fri Jun 21 10:44:32 2013 [INFO] PIM - Current db schema version on machine 1.
Fri Jun 21 10:44:32 2013 [INFO] PIM - Current db schema version to install 1.
Fri Jun 21 10:44:32 2013 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
Fri Jun 21 10:44:32 2013 [INFO] PIM - PIM Database is Up To Date.
Fri Jun 21 10:44:32 2013 [INFO] PDApp.AppletManager - Getting applet data from Applet database
Fri Jun 21 10:44:32 2013 [INFO] PDApp.AppletManager - All installed pakages version string (pim_getCurrentPackagesVersion) is D6:6.0.335.0|DECore:6.0.335.0|DWA:3.0.94.0|LWA:3.0.64.0|P6:6.0.335.0|PDApp:6.0.335.0|UWA: 6.0.335.0
Fri Jun 21 10:44:32 2013 [INFO] PIM - PIMSqlite closeDB status 0
Fri Jun 21 10:44:32 2013 [INFO] PIM - FREE PIM Instance ...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.AppletManager - Registering Applets...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.WindowManager - Creating APEWindow...
Fri Jun 21 10:44:32 2013 [INFO] PDApp.WindowManager - Creating window instance
Fri Jun 21 10:44:32 2013 [INFO] PDApp.WindowManager - Checking for appletID and appletVersion given in CommandLineOptions
Fri Jun 21 10:44:32 2013 [INFO] PDApp.WindowManager - Creating APE stage instance
Fri Jun 21 10:44:33 2013 [INFO] PDApp.WindowManager - Loading main SWF with Path and args - /Applications/Utilities/Adobe Application Manager
Fri Jun 21 10:44:33 2013 [INFO] PDApp.WindowManager - Assigning window ID - 1 to created window
Fri Jun 21 10:44:33 2013 [INFO] PDApp.ExternalGateway - MessageHandler initialized...
6/21/2013 10:44:33.410 [INFO] PDApp.StartupCommand Logging Level verbosity Set to INFO
6/21/2013 10:44:33.412 [INFO] PDApp.StartupCommand Processing the startup Command
6/21/2013 10:44:33.415 [INFO] PDAPP.AppletManager Starting Applet registeration...
6/21/2013 10:44:33.421 [INFO] PDAPP.MainDisplayMediator Looking up for the Exact versioned applet for ID :LWA_UI
6/21/2013 10:44:33.425 [INFO] PDAPP.AppletManager Loading Applet: LWA_UI Version = 2.0
6/21/2013 10:44:33.433 [INFO] PDApp.ZStringLoader PDAPP SWF - locale set to - en_US
6/21/2013 10:44:33.435 [INFO] PDAPP.AppletManager Loading progress0 out of 1463159
6/21/2013 10:44:33.474 [INFO] PDAPP.AppletManager Loading progress65536 out of 1463159
6/21/2013 10:44:33.475 [INFO] PDAPP.AppletManager Loading progress131072 out of 1463159
6/21/2013 10:44:33.477 [INFO] PDAPP.AppletManager Loading progress196608 out of 1463159
6/21/2013 10:44:33.479 [INFO] PDAPP.AppletManager Loading progress262144 out of 1463159
6/21/2013 10:44:33.481 [INFO] PDAPP.AppletManager Loading progress327680 out of 1463159
6/21/2013 10:44:33.482 [INFO] PDAPP.AppletManager Loading progress393216 out of 1463159
6/21/2013 10:44:33.484 [INFO] PDAPP.AppletManager Loading progress458752 out of 1463159
6/21/2013 10:44:33.485 [INFO] PDAPP.AppletManager Loading progress524288 out of 1463159
6/21/2013 10:44:33.487 [INFO] PDAPP.AppletManager Loading progress589824 out of 1463159
6/21/2013 10:44:33.512 [INFO] PDAPP.AppletManager Loading progress655360 out of 1463159
6/21/2013 10:44:33.514 [INFO] PDAPP.AppletManager Loading progress720896 out of 1463159
6/21/2013 10:44:33.516 [INFO] PDAPP.AppletManager Loading progress786432 out of 1463159
6/21/2013 10:44:33.517 [INFO] PDAPP.AppletManager Loading progress851968 out of 1463159
6/21/2013 10:44:33.519 [INFO] PDAPP.AppletManager Loading progress917504 out of 1463159
6/21/2013 10:44:33.520 [INFO] PDAPP.AppletManager Loading progress983040 out of 1463159
6/21/2013 10:44:33.522 [INFO] PDAPP.AppletManager Loading progress1048576 out of 1463159
6/21/2013 10:44:33.523 [INFO] PDAPP.AppletManager Loading progress1114112 out of 1463159
6/21/2013 10:44:33.525 [INFO] PDAPP.AppletManager Loading progress1179648 out of 1463159
6/21/2013 10:44:33.545 [INFO] PDAPP.AppletManager Loading progress1245184 out of 1463159
6/21/2013 10:44:33.547 [INFO] PDAPP.AppletManager Loading progress1310720 out of 1463159
6/21/2013 10:44:33.548 [INFO] PDAPP.AppletManager Loading progress1376256 out of 1463159
6/21/2013 10:44:33.550 [INFO] PDAPP.AppletManager Loading progress1441792 out of 1463159
6/21/2013 10:44:33.551 [INFO] PDAPP.AppletManager Loading progress1463159 out of 1463159
6/21/2013 10:44:33.855 [INFO] P6Flex.Startup Processing application startup command...
6/21/2013 10:44:33.857 [INFO] PDApp.ExternalGateway Recieved Applet Loading Completion
6/21/2013 10:44:33.859 [INFO] ZStringLoader Trying to load ZString for preferred locale - en_US
6/21/2013 10:44:33.872 [INFO] ZStringLoader Locale set to - en_US
6/21/2013 10:44:33.897 [INFO] P6Flex.Startup AppName: CS6 Production Premium
Fri Jun 21 10:44:33 2013 [INFO] PDApp.AppletManager - Loading Applet - LWA_Native for WindowID - 1
Fri Jun 21 10:44:33 2013 [INFO] LWANative - Build Version - 6.0.335.0
Fri Jun 21 10:44:33 2013 [INFO] LWANative - Logging Level verbosity Set to 4
6/21/2013 10:44:33.912 [INFO] ProvCommon.ZStringLoader Applet locale set to - en_US
Fri Jun 21 10:44:33 2013 [INFO] LWANative - pwa_openSession Session key : F8795E9A-B2E7-4A4E-8180-C630B589BF07
Fri Jun 21 10:44:33 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 10:44:33 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:44:33 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:44:33 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:44:33 2013 [INFO] OPM - Released OPM refrence successfully
6/21/2013 10:44:33.935 [INFO] ProvisioningNativeAppletBase Done opening PWASession, session key - F8795E9A-B2E7-4A4E-8180-C630B589BF07
6/21/2013 10:44:33.936 [INFO] P6Flex.ProvisioningNativeApplet Performing checkWorkflowType...
Fri Jun 21 10:44:33 2013 [INFO] LWANative - Got null language in PVPL. Adding ALL
6/21/2013 10:44:33.968 [INFO] P6Flex.Startup Done processing of StartupCommand
6/21/2013 10:44:33.969 [INFO] StartWorkflowCommand Start processing of StartWorkflowCommand, workflow detected: DeActivation
6/21/2013 10:44:33.971 [INFO] AAMShared.DynamicViewMediator Showing screen with screenID : SCREEN_DEACTIVATE_MAIN
6/21/2013 10:44:33.974 [INFO] P6Flex.DeactivationScreenCommand Fetching Suite Activation details...
6/21/2013 10:44:33.976 [INFO] P6Flex.ProvisioningNativeApplet Fetching activated product list for locale: en_US leid: VideoSuitePremium-CS6-Mac-GM
6/21/2013 10:44:43.084 [INFO] P6Flex.ProvisioningNativeApplet Performing DeactivateApp with erase SN: true
Fri Jun 21 10:44:43 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 10:44:43 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:44:43 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:44:43 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:44:43 2013 [INFO] OPM - Released OPM refrence successfully
6/21/2013 10:44:44.187 [INFO] P6Flex.SetDeactivateStatusCommand Received Deactivate status, processing response...
6/21/2013 10:44:44.192 [INFO] P6Flex.SetDeactivateStatusCommand Deactivation successful
6/21/2013 10:44:44.194 [INFO] ProvisioningNativeAppletBase Closing PWASession: F8795E9A-B2E7-4A4E-8180-C630B589BF07 Commit: true
6/21/2013 10:44:44.201 [INFO] AAMShared.DynamicViewMediator Showing screen with screenID : SCREEN_DEACTIVATE_SUCCESSFULL
6/21/2013 10:44:48.500 [INFO] P6Flex.QuitCommand Quitting workflow with launchApp: false
6/21/2013 10:44:48.500 [INFO] ProvisioningNativeAppletBase Closing PWASession: F8795E9A-B2E7-4A4E-8180-C630B589BF07 Commit: false
Fri Jun 21 10:44:48 2013 [ERROR] LWANative - Cannot find the session for key - F8795E9A-B2E7-4A4E-8180-C630B589BF07
6/21/2013 10:44:48.503 [WARN] ProvisioningNativeAppletBase closePWASession did not return result tag. Return value is <error>Session not found for key</error>
Fri Jun 21 10:44:48 2013 [INFO] PDApp.AppletManager - Un-loading Applet - LWA_Native for window ID - 1
Fri Jun 21 10:44:48 2013 [INFO] PDApp.ExternalGateway - Callng the finalize function of the applet ID - LWA_Native
6/21/2013 10:44:48.506 [INFO] PDApp.HostMessageHandler Recieved force window close message
6/21/2013 10:44:48.507 [INFO] PDApp.HostMessageHandler Sending message to native
Fri Jun 21 10:44:48 2013 [INFO] PDApp.WindowManager - Destroying window with ID - 1
Fri Jun 21 10:44:48 2013 [INFO] PDApp - Last window destroyed quiting as event. Quiting application as an event (async)...
Fri Jun 21 10:44:48 2013 [INFO] PDApp.WindowManager - Destroying PDApp main window with ID - 1
Fri Jun 21 10:44:48 2013 [INFO] PDApp.WindowManager - DestroyAllAPEWindow failed, APE Window count is zero while destroying all APEWindow's
Fri Jun 21 10:44:48 2013 [INFO] PDApp - Terminating MessageQueueManager
Fri Jun 21 10:44:48 2013 [INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor Message Queue
Fri Jun 21 10:44:48 2013 [INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor
Fri Jun 21 10:44:48 2013 [INFO] PDApp.MessageQuequeManager - Message Queue Manager destructed
Fri Jun 21 10:44:48 2013 [INFO] PDApp - Terminating AppletManager
Fri Jun 21 10:44:48 2013 [INFO] PDApp.AppletManager - AppletManager destructed
Fri Jun 21 10:44:48 2013 [INFO] PDApp - Terminating WindowManager
Fri Jun 21 10:44:48 2013 [INFO] PDApp - Terminating NativeCommandHandler
Fri Jun 21 10:44:48 2013 [INFO] PDApp.ExternalGateway - NativeCommandHandler destructed
Fri Jun 21 10:44:48 2013 [INFO] PDApp - Terminating NativePlatformHandler
Fri Jun 21 10:44:48 2013 [INFO] PDApp.ExternalGateway - NativePlatformHandler destructed
Fri Jun 21 10:44:48 2013 [INFO] PDApp - Terminating ExternalGateway
Fri Jun 21 10:44:48 2013 [INFO] PDApp.ExternalGateway - ExternalGateway destructed
Fri Jun 21 10:44:48 2013 [INFO] PDApp - Terminating APE
Fri Jun 21 10:44:48 2013 [INFO] PDApp - Releasing all locks acquired
Fri Jun 21 10:44:48 2013 [INFO] PDApp - Quiting Application
Fri Jun 21 10:45:02 2013 [INFO] PDApp - Build Version - 6.0.335.0
Fri Jun 21 10:45:02 2013 [INFO] PDApp - Logging Level verbosity Set to 4
Fri Jun 21 10:45:02 2013 [INFO] PDApp - Application initialization start, Looking for command line arguments
Fri Jun 21 10:45:02 2013 [INFO] PDApp.CommandLineParser - Parsing the command line provided. Number of command line arguments is 6
Fri Jun 21 10:45:02 2013 [INFO] PDApp.AppletManager - Loading Applet Switcher library: /Applications/Utilities/Adobe Application Manager/core/switcher/LWA_UI.dylib
Fri Jun 21 10:45:02 2013 [INFO] ProvSwitcher - Build Version - 6.0.335.0
Fri Jun 21 10:45:02 2013 [INFO] ProvSwitcher - Logging Level verbosity Set to 4
Fri Jun 21 10:45:02 2013 [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 6
Fri Jun 21 10:45:02 2013 [INFO] ProvSwitcher - Unable to fetch licensing LEID from amtLib xml file. Fallback to Driver LEID
Fri Jun 21 10:45:02 2013 [INFO] ProvSwitcher - Considering following LEID for applet version switching : VideoSuitePremium-CS6-Mac-GM
Fri Jun 21 10:45:02 2013 [INFO] ProvSwitcher - Detected identifier in LEID: CS6
Fri Jun 21 10:45:02 2013 [INFO] ProvSwitcher - Unable to detect any applicable applet version to switch for appletID: LWA_UI appletVersion: 2.0
Fri Jun 21 10:45:02 2013 [WARN] PDApp.AppletManager - Unable to get the applet switching info... Response is: 8
Fri Jun 21 10:45:02 2013 [INFO] PDApp - Non Deployment workflow identified...
Fri Jun 21 10:45:02 2013 [INFO] PDApp - No Non Deployment workflow PDApp running so new instance is allowed to run...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.WindowManager - Initializing native WindowManager
Fri Jun 21 10:45:02 2013 [INFO] PDApp.MessageQuequeManager - Message Queue Manager initialized...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor initialized...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor Message Queue initialized...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.ExternalGateway - ExternalGateway initialized...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.AppletManager - AppletManager initialize...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.ExternalGateway - NativeCommandHandler initialized...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.ExternalGateway - NativePlatformHandler initialized...
Fri Jun 21 10:45:02 2013 [INFO] PDApp - Registering Notification to listen messages from another instance
Fri Jun 21 10:45:02 2013 [INFO] PDApp - Detecting Applet Database file...
Fri Jun 21 10:45:02 2013 [INFO] PDApp - Fetching Applet registeration information...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.AppletManager - Applet database path - /Applications/Utilities/Adobe Application Manager/
Fri Jun 21 10:45:02 2013 [INFO] PDApp.AppletManager - PIM library path - /Applications/Utilities/Adobe Application Manager/core/AdobePIM.dylib
Fri Jun 21 10:45:02 2013 [INFO] PDApp.AppletManager - Loading PIM library...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.AppletManager - Fetching PIM API's...
Fri Jun 21 10:45:02 2013 [INFO] PIM - Build Version - 6.0.335.0
Fri Jun 21 10:45:02 2013 [INFO] PIM - Logging Level verbosity Set to 4
Fri Jun 21 10:45:02 2013 [INFO] PIM - CREATE PIM Instance ...
Fri Jun 21 10:45:02 2013 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
Fri Jun 21 10:45:02 2013 [INFO] PIM - Current db schema version on machine 1.
Fri Jun 21 10:45:02 2013 [INFO] PIM - Current db schema version to install 1.
Fri Jun 21 10:45:02 2013 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
Fri Jun 21 10:45:02 2013 [INFO] PIM - PIM Database is Up To Date.
Fri Jun 21 10:45:02 2013 [INFO] PDApp.AppletManager - Getting applet data from Applet database
Fri Jun 21 10:45:02 2013 [INFO] PDApp.AppletManager - All installed pakages version string (pim_getCurrentPackagesVersion) is D6:6.0.335.0|DECore:6.0.335.0|DWA:3.0.94.0|LWA:3.0.64.0|P6:6.0.335.0|PDApp:6.0.335.0|UWA: 6.0.335.0
Fri Jun 21 10:45:02 2013 [INFO] PIM - PIMSqlite closeDB status 0
Fri Jun 21 10:45:02 2013 [INFO] PIM - FREE PIM Instance ...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.AppletManager - Registering Applets...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.WindowManager - Creating APEWindow...
Fri Jun 21 10:45:02 2013 [INFO] PDApp.WindowManager - Creating window instance
Fri Jun 21 10:45:02 2013 [INFO] PDApp.WindowManager - Checking for appletID and appletVersion given in CommandLineOptions
Fri Jun 21 10:45:02 2013 [INFO] PDApp.WindowManager - Creating APE stage instance
Fri Jun 21 10:45:02 2013 [INFO] PDApp.WindowManager - Loading main SWF with Path and args - /Applications/Utilities/Adobe Application Manager
Fri Jun 21 10:45:02 2013 [INFO] PDApp.WindowManager - Assigning window ID - 1 to created window
Fri Jun 21 10:45:02 2013 [INFO] PDApp.ExternalGateway - MessageHandler initialized...
6/21/2013 10:45:02.990 [INFO] PDApp.StartupCommand Logging Level verbosity Set to INFO
6/21/2013 10:45:02.991 [INFO] PDApp.StartupCommand Processing the startup Command
6/21/2013 10:45:02.995 [INFO] PDAPP.AppletManager Starting Applet registeration...
6/21/2013 10:45:03.001 [INFO] PDAPP.MainDisplayMediator Looking up for the Exact versioned applet for ID :LWA_UI
6/21/2013 10:45:03.005 [INFO] PDAPP.AppletManager Loading Applet: LWA_UI Version = 2.0
6/21/2013 10:45:03.013 [INFO] PDApp.ZStringLoader PDAPP SWF - locale set to - en_US
6/21/2013 10:45:03.014 [INFO] PDAPP.AppletManager Loading progress0 out of 1463159
6/21/2013 10:45:03.053 [INFO] PDAPP.AppletManager Loading progress65536 out of 1463159
6/21/2013 10:45:03.055 [INFO] PDAPP.AppletManager Loading progress131072 out of 1463159
6/21/2013 10:45:03.057 [INFO] PDAPP.AppletManager Loading progress196608 out of 1463159
6/21/2013 10:45:03.058 [INFO] PDAPP.AppletManager Loading progress262144 out of 1463159
6/21/2013 10:45:03.060 [INFO] PDAPP.AppletManager Loading progress327680 out of 1463159
6/21/2013 10:45:03.062 [INFO] PDAPP.AppletManager Loading progress393216 out of 1463159
6/21/2013 10:45:03.063 [INFO] PDAPP.AppletManager Loading progress458752 out of 1463159
6/21/2013 10:45:03.065 [INFO] PDAPP.AppletManager Loading progress524288 out of 1463159
6/21/2013 10:45:03.066 [INFO] PDAPP.AppletManager Loading progress589824 out of 1463159
6/21/2013 10:45:03.094 [INFO] PDAPP.AppletManager Loading progress655360 out of 1463159
6/21/2013 10:45:03.096 [INFO] PDAPP.AppletManager Loading progress720896 out of 1463159
6/21/2013 10:45:03.098 [INFO] PDAPP.AppletManager Loading progress786432 out of 1463159
6/21/2013 10:45:03.100 [INFO] PDAPP.AppletManager Loading progress851968 out of 1463159
6/21/2013 10:45:03.102 [INFO] PDAPP.AppletManager Loading progress917504 out of 1463159
6/21/2013 10:45:03.104 [INFO] PDAPP.AppletManager Loading progress983040 out of 1463159
6/21/2013 10:45:03.106 [INFO] PDAPP.AppletManager Loading progress1048576 out of 1463159
6/21/2013 10:45:03.125 [INFO] PDAPP.AppletManager Loading progress1114112 out of 1463159
6/21/2013 10:45:03.127 [INFO] PDAPP.AppletManager Loading progress1179648 out of 1463159
6/21/2013 10:45:03.129 [INFO] PDAPP.AppletManager Loading progress1245184 out of 1463159
6/21/2013 10:45:03.130 [INFO] PDAPP.AppletManager Loading progress1310720 out of 1463159
6/21/2013 10:45:03.132 [INFO] PDAPP.AppletManager Loading progress1376256 out of 1463159
6/21/2013 10:45:03.133 [INFO] PDAPP.AppletManager Loading progress1441792 out of 1463159
6/21/2013 10:45:03.134 [INFO] PDAPP.AppletManager Loading progress1463159 out of 1463159
6/21/2013 10:45:03.435 [INFO] P6Flex.Startup Processing application startup command...
6/21/2013 10:45:03.437 [INFO] PDApp.ExternalGateway Recieved Applet Loading Completion
6/21/2013 10:45:03.439 [INFO] ZStringLoader Trying to load ZString for preferred locale - en_US
6/21/2013 10:45:03.446 [INFO] ZStringLoader Locale set to - en_US
6/21/2013 10:45:03.473 [INFO] P6Flex.Startup AppName: CS6 Production Premium
Fri Jun 21 10:45:03 2013 [INFO] PDApp.AppletManager - Loading Applet - LWA_Native for WindowID - 1
Fri Jun 21 10:45:03 2013 [INFO] LWANative - Build Version - 6.0.335.0
Fri Jun 21 10:45:03 2013 [INFO] LWANative - Logging Level verbosity Set to 4
6/21/2013 10:45:03.479 [INFO] ProvCommon.ZStringLoader Applet locale set to - en_US
Fri Jun 21 10:45:03 2013 [INFO] LWANative - pwa_openSession Session key : 3500206D-D167-4091-8436-6C0EA82B8860
Fri Jun 21 10:45:03 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 10:45:03 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:45:03 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:45:03 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:45:03 2013 [INFO] OPM - Released OPM refrence successfully
6/21/2013 10:45:03.500 [INFO] ProvisioningNativeAppletBase Done opening PWASession, session key - 3500206D-D167-4091-8436-6C0EA82B8860
6/21/2013 10:45:03.501 [INFO] P6Flex.ProvisioningNativeApplet Performing checkWorkflowType...
Fri Jun 21 10:45:03 2013 [INFO] LWANative - Got null language in PVPL. Adding ALL
6/21/2013 10:45:03.524 [INFO] P6Flex.Startup Done processing of StartupCommand
6/21/2013 10:45:03.525 [INFO] StartWorkflowCommand Start processing of StartWorkflowCommand, workflow detected: First_Launch
6/21/2013 10:45:03.526 [INFO] StartWorkflowCommand Detected ShowEULA = true, intitaiting EULA workflow...
6/21/2013 10:45:03.528 [INFO] AAMShared.DynamicViewMediator Showing screen with screenID : SCREEN_EULA
6/21/2013 10:45:03.531 [INFO] P6Flex.ProvisioningNativeApplet Fetching EULA language list...
6/21/2013 10:45:03.536 [INFO] P6Flex.ProvisioningNativeApplet Done fetching EULA languge list.
6/21/2013 10:45:03.540 [INFO] P6Flex.ProvisioningNativeApplet Fetching EULA for locale - en_US
6/21/2013 10:45:06.413 [INFO] ProvisioningNativeAppletBase Setting EULA for locale - en_US
6/21/2013 10:45:06.417 [INFO] ProvisioningNativeAppletBase Closing PWASession: 3500206D-D167-4091-8436-6C0EA82B8860 Commit: true
Fri Jun 21 10:45:06 2013 [INFO] LWANative - pwa_openSession Session key : 9807D41D-B1FF-437B-A300-148C3B83D09C
Fri Jun 21 10:45:06 2013 [INFO] OPM - Build Version - 6.0.281.0
Fri Jun 21 10:45:06 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:45:06 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:45:06 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:45:06 2013 [INFO] OPM - Released OPM refrence successfully
6/21/2013 10:45:06.451 [INFO] ProvisioningNativeAppletBase Done opening PWASession, session key - 9807D41D-B1FF-437B-A300-148C3B83D09C
6/21/2013 10:45:06.452 [INFO] P6Flex.LaunchWFCommand Start processing of LaunchWFCommand
6/21/2013 10:45:06.455 [INFO] P6Flex.CheckInternetCommand Checking network connection status...
6/21/2013 10:45:07.271 [INFO] P6Flex.CheckInternetCommand Received network status : true
6/21/2013 10:45:07.272 [INFO] P6Flex.ShowTrialWFCommand Trial is not registered, showing Trial Register screen...
Fri Jun 21 10:45:07 2013 [INFO] LWANative - Performing openIMSLibSession...
Fri Jun 21 10:45:07 2013 [INFO] LWANative - pwa_openIMSLibSession Session key : FEFD8DD3-7569-4DF7-9952-382F68E5BE65
Fri Jun 21 10:45:07 2013 [INFO] IMSLib - Build Version - 6.0.56.0
Fri Jun 21 10:45:07 2013 [INFO] IMSLib - Logging Level verbosity Set to 4
Fri Jun 21 10:45:07 2013 [INFO] IMSLib - Creating IMSLib instance ...
Fri Jun 21 10:45:07 2013 [INFO] OPM - Build Version - 6.0.56.0
Fri Jun 21 10:45:07 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:45:07 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:45:07 2013 [INFO] OPM - No Record found for the input fields
Fri Jun 21 10:45:07 2013 [ERROR] IMSLib - Failed in getting value for key in OPMGetValueForKey
Fri Jun 21 10:45:07 2013 [INFO] IMSLibHelper - Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
Fri Jun 21 10:45:07 2013 [INFO] OPM - Released OPM refrence successfully
Fri Jun 21 10:45:07 2013 [INFO] IMSLib - Failed get proxy credentials from local store while creating IMSLib instance ...
6/21/2013 10:45:07.303 [INFO] ProvisioningNativeAppletBase Done opening IMSSession, session key - FEFD8DD3-7569-4DF7-9952-382F68E5BE65
6/21/2013 10:45:07.305 [INFO] ProvisioningNativeAppletBase Fetching default user profile for requested ClientID...
Fri Jun 21 10:45:07 2013 [INFO] LWANative - Performing fetch default user for clientID...
Fri Jun 21 10:45:07 2013 [INFO] IMSLib - Performing fetchDefaultUserInfoForClientId...
Fri Jun 21 10:45:07 2013 [INFO] OPM - Build Version - 6.0.56.0
Fri Jun 21 10:45:07 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:45:07 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:45:07 2013 [INFO] OPM - returning size of value as:-1073762312
Fri Jun 21 10:45:07 2013 [INFO] OPM - Released OPM refrence successfully
Fri Jun 21 10:45:07 2013 [INFO] OPM - Build Version - 6.0.56.0
Fri Jun 21 10:45:07 2013 [INFO] OPM - Logging Level verbosity Set to 4
Fri Jun 21 10:45:07 2013 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
Fri Jun 21 10:45:07 2013 [INFO] OPM - returning size of value as:-1073763480
Fri Jun 21 10:45:07 2013 [INFO] OPM - Released OPM refrence successfully
Fri Jun 21 10:45:07 2013 [INFO] IMSLib - Performing releaseData...
6/21/2013 10:45:07.315 [INFO] ProvisioningNativeAppletBase Retrieved default user profile successfully
6/21/2013 10:45:07.316 [INFO] ProvisioningNativeAppletBase Closing IMSSession: FEFD8DD3-7569-4DF7-9952-382F68E5BE65
Fri Jun 21 10:45:07 2013 [INFO] LWANative - Performing closeIMSLibSession...
Fri Jun 21 10:45:07 2013 [INFO] IMSLib - Releasing IMSLib instance ...
6/21/2013 10:45:07.319 [INFO] ProvisioningNativeAppletBase Done closing IMSSession: FEFD8DD3-7569-4DF7-9952-382F68E5BE65
6/21/2013 10:45:07.328 [INFO] AAMShared.DynamicViewMediator Showing screen with screenID : SCREEN_REGISTER_TRIAL
6/21/2013 10:45:09.123 [INFO] P6Flex.ProvisioningNativeApplet Loading online Trial license...
6/21/2013 10:45:09.168 [INFO] P6Flex.ProvisioningNativeApplet Online Trial license loaded successfully.
6/21/2013 10:45:09.168 [INFO] P6Flex.RegisterTrialCommand Trail license loaded successfully.
6/21/2013 10:45:09.170 [INFO] ProvisioningNativeAppletBase Performing remember AdobeID...
6/21/2013 10:45:09.173 [INFO] ProvisioningNativeAppletBase Remember AdobeID done successfully.
6/21/2013 10:45:09.174 [INFO] ProvisioningNativeAppletBase Closing PWASession: 9807D41D-B1FF-437B-A300-148C3B83D09C Commit: true
6/21/2013 10:45:09.181 [INFO] P6Flex.QuitCommand Quitting workflow with launchApp: true
6/21/2013 10:45:09.183 [INFO] P6Flex.ProvisioningNativeApplet Performing LaunchApplication for path - /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Fri Jun 21 10:45:09 2013 [INFO] PDApp.AppletManager - Un-loading Applet - LWA_Native for window ID - 1
Fri Jun 21 10:45:09 2013 [INFO] PDApp.ExternalGateway - Callng the finalize function of the applet ID - LWA_Native
6/21/2013 10:45:09.207 [INFO] PDApp.HostMessageHandler Recieved force window close message
6/21/2013 10:45:09.208 [INFO] PDApp.HostMessageHandler Sending message to native
Fri Jun 21 10:45:09 2013 [INFO] PDApp.WindowManager - Destroying window with ID - 1
Fri Jun 21 10:45:09 2013 [INFO] PDApp - Last window destroyed quiting as event. Quiting application as an event (async)...
Fri Jun 21 10:45:09 2013 [INFO] PDApp.WindowManager - Destroying PDApp main window with ID - 1
Fri Jun 21 10:45:09 2013 [INFO] PDApp.WindowManager - DestroyAllAPEWindow failed, APE Window count is zero while destroying all APEWindow's
Fri Jun 21 10:45:09 2013 [INFO] PDApp - Terminating MessageQueueManager
Fri Jun 21 10:45:09 2013 [INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor Message Queue
Fri Jun 21 10:45:09 2013 [INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor
Fri Jun 21 10:45:09 2013 [INFO] PDApp.MessageQuequeManager - Message Queue Manager destructed
Fri Jun 21 10:45:09 2013 [INFO] PDApp - Terminating AppletManager
Fri Jun 21 10:45:09 2013 [INFO] PDApp.AppletManager - AppletManager destructed
Fri Jun 21 10:45:09 2013 [INFO] PDApp - Terminating WindowManager
Fri Jun 21 10:45:09 2013 [INFO] PDApp - Terminating NativeCommandHandler
Fri Jun 21 10:45:09 2013 [INFO] PDApp.ExternalGateway - NativeCommandHandler destructed
Fri Jun 21 10:45:09 2013 [INFO] PDApp - Terminating NativePlatformHandler
Fri Jun 21 10:45:09 2013 [INFO] PDApp.ExternalGateway - NativePlatformHandler destructed
Fri Jun 21 10:45:09 2013 [INFO] PDApp - Terminating ExternalGateway
Fri Jun 21 10:45:09 2013 [INFO] PDApp.ExternalGateway - ExternalGateway destructed
Fri Jun 21 10:45:09 2013 [INFO] PDApp - Terminating APE
Fri Jun 21 10:45:09 2013 [INFO] PDApp - Releasing all locks acquired
Fri Jun 21 10:45:09 2013 [INFO] PDApp - Quiting Application
Fri Jun 21 10:45:23 2013 [INFO] PDApp - Build Version - 6.0.335.0
Fri Jun 21 10:45:23 2013 [INFO] PDApp - Logging Level verbosity Set to 4
Fri Jun 21 10:45:23 2013 [INFO] PDApp - Application initialization start, Looking for command line arguments
Fri Jun 21 10:45:23 2013 [INFO] PDApp.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Fri Jun 21 10:45:23 2013 [INFO] PDApp.CommandLineParser - Mandatory Arguments --appletID --appletVersion is not given, using default workflow arguments
Fri Jun 21 10:45:23 2013 [INFO] PDApp - Non Deployment workflow identified...
Fri Jun 21 10:45:23 2013 [INFO] PDApp - No Non Deployment workflow PDApp running so new instance is allowed to run...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.WindowManager - Initializing native WindowManager
Fri Jun 21 10:45:23 2013 [INFO] PDApp.MessageQuequeManager - Message Queue Manager initialized...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor initialized...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor Message Queue initialized...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.ExternalGateway - ExternalGateway initialized...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.AppletManager - AppletManager initialize...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.ExternalGateway - NativeCommandHandler initialized...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.ExternalGateway - NativePlatformHandler initialized...
Fri Jun 21 10:45:23 2013 [INFO] PDApp - Registering Notification to listen messages from another instance
Fri Jun 21 10:45:23 2013 [INFO] PDApp - Detecting Applet Database file...
Fri Jun 21 10:45:23 2013 [INFO] PDApp - Fetching Applet registeration information...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.AppletManager - Applet database path - /Applications/Utilities/Adobe Application Manager/
Fri Jun 21 10:45:23 2013 [INFO] PDApp.AppletManager - PIM library path - /Applications/Utilities/Adobe Application Manager/core/AdobePIM.dylib
Fri Jun 21 10:45:23 2013 [INFO] PDApp.AppletManager - Loading PIM library...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.AppletManager - Fetching PIM API's...
Fri Jun 21 10:45:23 2013 [INFO] PIM - Build Version - 6.0.335.0
Fri Jun 21 10:45:23 2013 [INFO] PIM - Logging Level verbosity Set to 4
Fri Jun 21 10:45:23 2013 [INFO] PIM - CREATE PIM Instance ...
Fri Jun 21 10:45:23 2013 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
Fri Jun 21 10:45:23 2013 [INFO] PIM - Current db schema version on machine 1.
Fri Jun 21 10:45:23 2013 [INFO] PIM - Current db schema version to install 1.
Fri Jun 21 10:45:23 2013 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
Fri Jun 21 10:45:23 2013 [INFO] PIM - PIM Database is Up To Date.
Fri Jun 21 10:45:23 2013 [INFO] PDApp.AppletManager - Getting applet data from Applet database
Fri Jun 21 10:45:23 2013 [INFO] PDApp.AppletManager - All installed pakages version string (pim_getCurrentPackagesVersion) is D6:6.0.335.0|DECore:6.0.335.0|DWA:3.0.94.0|LWA:3.0.64.0|P6:6.0.335.0|PDApp:6.0.335.0|UWA: 6.0.335.0
Fri Jun 21 10:45:23 2013 [INFO] PIM - PIMSqlite closeDB status 0
Fri Jun 21 10:45:23 2013 [INFO] PIM - FREE PIM Instance ...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.AppletManager - Registering Applets...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.WindowManager - Creating APEWindow...
Fri Jun 21 10:45:23 2013 [INFO] PDApp.WindowManager - Creating window instance
Fri Jun 21 10:45:23 2013 [INFO] PDApp.WindowManager - Checking for appletID and appletVersion given in CommandLineOptions
Fri Jun 21 10:45:23 2013 [INFO] PDApp.WindowManager - Creating APE stage instance
Fri Jun 21 10:45:23 2013 [INFO] PDApp.WindowManager - Loading main SWF with Path and args - /Applications/Utilities/Adobe Application Manager
Fri Jun 21 10:45:23 2013 [INFO] PDApp.WindowManager - Assigning window ID - 1 to created window
Fri Jun 21 10:45:23 2013 [INFO] PDApp.ExternalGateway - MessageHandler initialized...
6/21/2013 10:45:23.907 [INFO] PDApp.StartupCommand Logging Level verbosity Set to INFO
6/21/2013 10:45:23.908 [INFO] PDApp.StartupCommand Processing the startup Command
6/21/2013 10:45:23.911 [INFO] PDAPP.AppletManager Starting Applet registeration...
6/21/2013 10:45:23.918 [INFO] PDAPP.MainDisplayMediator Looking up for the Exact versioned applet for ID :UWA_UI
6/21/2013 10:45:23.921 [INFO] PDAPP.AppletManager Loading Applet: UWA_UI Version = 1.0
6/21/2013 10:45:23.929 [INFO] PDApp.ZStringLoader PDAPP SWF - locale set to - en_US
6/21/2013 10:45:23.930 [INFO] PDAPP.AppletManager Loading progress0 out of 1122223
6/21/2013 10:45:23.970 [INFO] PDAPP.AppletManager Loading progress65536 out of 1122223
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6/21/2013 10:45:24.039 [INFO] PDAPP.AppletManager Loading progress1122223 out of 1122223
6/21/2013 10:45:24.326 [INFO] Updater.AppStartup -----PROCESSING APPLICATION STARTUP COMMAND
6/21/2013 10:45:24.327 [INFO] PDApp.ExternalGateway Recieved Applet Loading Completion
6/21/2013 10:45:24.328 [INFO] Updater.AppStartup commManagerResultCallback
6/21/2013 10:45:24.331 [INFO] ZStringLoader Trying to load ZString for preferred locale - en_US
6/21/2013 10:4 -
Why can't I launch my Creative Cloud Desktop App? (I get Error -1712)
I have the Creative Cloud Desktop app downloaded and installed on my iMac (Early 2009/Mavericks OS). When I try to open it I get error -1712. Up until today I have been able to launch it. I cleared out my caches completely today so am wondering if that has something to do with it (cookies?). I can launch other Creative Cloud Apps such as InDesign Photoshop and Illustrator. I am having font sync issues with TypeKit and InDesign as well--typekit says my fonts are synced, InDesign says they are not. Help!
You might try restarting your computer and then attempt downloading Creative Cloud again. In case you still face this issue please share the screenshot.
Thanks,
Vikas -
i cant launch creative cloud desktop app... it is already installed...
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
My installation is complete but the Creative Cloud desktop app is not launching..
My installation is complete but the Creative Cloud desktop app is not launching so I can't move forward
Rachaele40456162 do you receive any specific error messages? What operating system are you using?
-
When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product." Clicking continue takes me back to the Member Expired prompt. My account and subscription are both active and current.
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
My Creative Cloud desktop app's HOME tab does not display info
I'm running a Mac Pro tower with OS v10.8.5 and using Chrome. The desktop app displays no data and the circular activity arrow keeps spinning and doesn't stop. My internet connection is fine and the app was working a week ago. The cery same app on my PC machine works fine. Any help would be appreciated.
Zfire45, Lets Quit Creative Cloud desktop app and follow Solution 2 mentioned under the below article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml
Re-launch CC desktop app and check if it works fine now.
Let me know in case you still face the issue.
Cheers! -
Where do you enter the Creative cloud editor code activation
Where do you enter the Creative cloud editor code activation?
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
CC apps only have try button in Creative Cloud desktop app
I received a free 1 year membership because i attended the Adobe Max Conference. I activated the membership in May 2013 and when I go to my profile at adobe.com it says the creative cloud membership is active until May 2014.
I updated my Creative Cloud desktop app yesterday to download the CC apps and did not have any problems or get any errors. All my CS6 programs are listed in the app along with the CC programs but the CC programs have a try button, not install button. Do I need to re-enter my creative cloud activation code again somewhere else so the programs I download are not trial versions.
I'm using OS10.8.4Jodi I am showing 4 successful activation requests from yesterday. If you are continuing to experience difficulties then I would recommend contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
-
The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error
I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt. It either shows the Download Error prompt or it continues to just think and think and think. All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud -
Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.
Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based. -
Creative Cloud desktop app unresponsive and extension manager not downloading
I uninstalled Acrobat pro from my computer so I could install the newer version and now my creative cloud app is stuck on spinning circle when I try to go to the applications. I can't uninstall the craetive cloud desk app to reinstall it as it says the applications on my computer wont allow it. Also,I have tried to download the new extension manager cc and it says downloading and nothing is happening. It isn't downloading. Any suggestions?
Zfire45, Lets Quit Creative Cloud desktop app and follow Solution 2 mentioned under the below article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml
Re-launch CC desktop app and check if it works fine now.
Let me know in case you still face the issue.
Cheers! -
Creative Cloud Desktop App Slows All Browsers
True for both Chrome and Safari on a Mac, one running Mavericks and one running Lion. When Creative Cloud is active in the menu bar, the browsers slow down so much I can't even type an address in the menu bar without minutes of lag. Not seconds, MINUTES.
I always have a browser open, and I want to be able to use Typekit fonts on my desktop through Creative Cloud - but now I can't do both. This has serious consequences for my work flow.
I've tested this thoroughly, and it comes down to one thing: I can run a browser, OR I can run Creative Cloud Desktop. I can't run both. Please fix this, Adobe!!!
UPDATE:
The only way to get my system back to normal was to (yet again) uninstall the Creative Cloud Desktop app, run the cleaner, and re-install it. Simply deactivating the Typekit fonts still left me with a laggy, hanging, slow CC app. So - the problem is either Typekit or the CC app, or a combination of the two. What a freaking pain. This stuff is supposed to just work.Hi J,
I'm sorry you ran into trouble here. This is the first we've heard of this issue. However, I'd like to see if we can figure out what's causing it. Would you be able to drop us a line at: [email protected]?
Enjoy the rest of your weekend.
Cheers,
Ben -
Creative Cloud Desktop App Does Not Work
Since the last updates, the Creative Cloud Desktop app no longer works. That is, I can no longer sync files, upload files, or update apps. Everything with the Creative Cloud Desktop App used to work fine. I am using Windows 7, 64 Bit system.
The files I try to upload through the desktop app, are under 5 GB. Some are 10 MB. When I try to upload a file I get a message that says: Sync Failure - with no detail about the failure.
When the app tells me there's an update(s), when I either choose one update or update all I get a message that says: Update Failure - with no detail about the failure.
I have tried to solve this problem by turning file and font sync off and then back on, or logging out and then back in.
The Abobe Team, should test this product further. I just want the community to know that this product does not always perform as expected. Therefore, it's not always reliable.
I would upload some screen shots, but after pressing the camera icon, the images would not insert.
Any help would be appreciated.Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
If so , follow below steps :
Important : Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
1)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
2)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg -
Creative Cloud Desktop App Broken
Dear Adobe,
I have spent the best part of 8 hours trying to get the Creative Cloud Desktop App to work properly on two different OS X machines.
On one machine the process is running (activity monitor) with no visible signs of the app. no windows or icons in the menu bar.
On the other I get the download error contact customer support message.
I have had customer support control my machine and fail to rectify the issue (case number 185496471). I have tried all the fixes I can find such as deleting OOBs, enabling root and whatever.
Please fix this now Adobe …. I have wasted enough time trying to fix this and I am too busy trying to produce graphics etc to do any more beta testing for you.
kind regards
NicAfter two massive crashes while using After Effects that required complete restarts my Creative Cloud Desktop app mysteriously started function correctly again. No idea why but at least I can now stop chasing my tail.
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