Creative Cloud membership question

Does anyone know if I can use my Creative Cloud membership on other computers? i.e. can I download Premiere and after effects on my work computer using my account log-in?

Hey I have the same issue
I have Premiere and After Effects installed on one computer so far and I just installed it on this laptop i.e 2nd system but after installation it says "start trial".....
But why is it a trial if I pay monthly and I'm allowed 2?
Unless I click start trial and then activate it from there but I just don;t want to take any risks and risk starting trial now so please somebody confirm xd
Thanks

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Question on my present Creative Cloud membership---

Hello --- I currently have a membership for the Creative Cloud plus Photoshop for $9.00 per month. However, there are additional products in my cloud and online indicating that I should install. Will I be charged for these products if I install them? Can you tell me what other products are included in my membership?
Thank you so much.
Mary Longstreet

You should post questions about the Creative Cloud membership in the Creative Cloud forum. It is more likely people there will share your situation and have the experience needed to help.
http://forums.adobe.com/community/creative_cloud?view=discussions

Can I use my creative cloud membership on a second computer?

Can anyone tell me if I am permitted to use my adobe creative cloud membership on a second computer and if so, how do I download the apps?

Creative Cloud Help | Creative Cloud / Common Questions
Can I use the software I download from Creative Cloud on more than one machine?
Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine.
if so, how do I download the apps?
Same way as you did the first time.
Sign in to creative.adobe.com, download the Cloud desktop app then download the software.

Is it possible to host sites on Business Catalyst without purchising Creative Cloud membership?

Hi, gotta quick question. I've started designing a few sites in Adobe Muse and have been hosting them on external servers that the client already has a contract with.
I like the idea of hosting on Business Catalyst but I don't really see the need for the Creative Cloud features as I already own all the Adobe Software I need.
So the question is this:
Is it possible to host websites with Adobe Business Catalyst without a Creative Cloud membership and if so, how do I achieve this?
Thanks in advance

Hi 'Phunction',
There are a number of options for you. You can become a Business Catalyst reseller and host your clients. Or you can host with one of the existing Business Catalyst partners, like us . No need for a Creative Cloud subscription.
http://dotsilo.com/

Today I received a notice saying that my creative cloud membership was due to expire. I renewed this

Today I received a notice saying that my creative cloud membership was due to expire. I renewed this on 16/8/2013 and was told that I would get the same benefits for the same price. What is going on. Why can't I contact someone by email

Hi anniewatkins
It looks like you signed up for a new membership and the original membership was cancelled which is why you received the email.
Please let me know if you have further questions.
Thanks
Bev

BC and a Creative Cloud Membership

I might be jumping the gun a bit but I saw this at the bottom of the new BC Site: "Receive five complimentary Adobe Business Catalyst sites with an Adobe Creative Cloud membership." The find out more link did not answer my question which is:
If I purchase a Creative Cloud Membership what level of sites are we talking about here? If it is let us say a webBasic Site do you pay the difference in cost to upgrade from Basic to webCommerce?
Thanks for the information!

Hi Magda, I have watched the recording of the April Town Hall Meeting and really regret not attending now! I will make sure I get there for the next one.
The new DW integration with BC looks great. Amazing to be able to go into BC Admin, which I call BC back end, by just clicking a tab, instead of having to have a browser open on my other screen to check things.
I still do have a couple of questions from the meeting though:
1. With Creative Cloud, does subscription give you access to Adobe software, or is there also a charge for the software? I can't work that out from everything I have read. I have a really old version of DW, InDesign and Photoshop, and need to pay a full $1500 fee for CS6. So if I can get access to the latest versions of those programs for $65 a month, that is a lot easier for our business to handle.
2. With the new DW, with the new integration with BC, when you preview in a browser, is the preview online and live? (rather than looking at the file saved on your hard drive) if so that is a great improvement
3. With the File download all sites option, will downloading the 86 sites our business has take very long do you think? It looks really great for doing webpage and customisation backups. I understand that I will still need to download data dumps of webapp items, newsletter members and shop products by going in to the back end, but that looks like a great time saver.
4. With templates, at the moment in DW, I cannot access the templates area in a BC site by creating a template folder on the local site in DW (on my hard drive), making a template and then uploading it. BC gets confused and does not add it to the templates list in the back end. So I have to create a blank template in BC back end, then download to DW and work on it, remembering to save it as a .html file and not a .dwt file. I can create a stylesheet in DW in a stylesheets folder on my local drive and upload OK. I would be interested to see how the CSS side of things, linking templates to a stylesheet etc are now done.
Overall, I can see that for our little business joining the Creative Cloud is what all three staff will need to do, instead of our various versions of Adobe products we are using at the moment. (My husband will have to have his Photoshop 7 version pried off him! lol! He has so far refused to update it.)
This is all a brave new world for us, as we have been with BC since 2006 and learned how to do all this on the job, with a bit of web training at TAFE in between. I can see a greater learning curve here! But I am getting a bit less worried about it all now. Vlad has been doing a great job counselling me in various posts, including our LinkedIn group.

If I have a creative cloud membership does that cover desktop and mobile?

If I have a creative cloud membership does that cover desktop and mobile?

Hi LaShonda Wade,
Kindly check out the link mentioned below.
Creative Cloud Help | Mobile Apps / Common Questions
Thanks,
Atul Saini

Cancel my Abobe Creative Cloud membership

I need to cancel my Abobe Creative Cloud membership and it will not let me. They say I have to contact customer support so if a staff can cancel that for me that would be great.

Hi,
I purchase the student package with understanding from the sales person that I have access to the software after one year where only the update and the cloud will not be accessible, but with the end of my subscription I was forced out of the software until renewing cloud membership which I don't need or use. Thus after reading the agreement license from the support document it seems I was taken for a fool to believe the person assign to answer my questions when buying the package has tricked me to believe otherwise maybe it is April fool joke.
Account detail
Bandar Alqahtani
<Removed by Moderator>
Note: I've deleted all Adobe software installed on my Mac but I'm concern regarding if I'm required to contact support for canceling my membership. The account only show link to forums but not any other method of contacts which took me in a loop.
Thank you
Bandar Al-Qahtani
<Removed by Moderator>
Computer Science and Engineering
UNSW Sydney NSW 2052 Australia
<Removed by Moderator>
This email plus any attachments to it are confidential. Any unauthorised use is strictly prohibited. If you receive this email in error, please delete it and any attachment.

Creative cloud membership second time, offer priceless membership in another name of user

offer priceless creative cloud membership is only on the name initially request, per PC, in other words may in a PC install, second time, offer priceless membership in another name of user?

Hi lsepolis123,
Yes, you are right regarding the activation & after performing this step when you launch a preinstalled CC product, you might get
a prompt of "expiring or renewing" the subscription, there will be a prompt of "license this software" sign in with the new Adobe ID
with which you have signed in the CC App desktop.
Please feel free to ask any questions.
Regards,
Rajshree

Order status for Creative Cloud memberships and CS6 subscriptions

This question was posted in response to the following article: http://helpx.adobe.com/x-productkb/policy-pricing/my-creative-cloud-membership-order

I didn't recieve the CS6 id, and the Chat Man said it doesn't exist for my account. He thought I got duped. When I sent him the link to the dates of purchase allowing for the upgrade he said this was only applicable if I was given the second order number for CS6. Therefore I was not going to get the upgrade. So I finally got someone on the phone, Maria, although she was in tech support, because sales was not avilable, she hunted down the challenge in about a half hour and got me an order id. But if you are stuck in the loop trying to find accountability at Adobe. Just keep calling until you get Maria :O) she fixed it! But customer service at Adobe is a lot like Apple, where you first gotta find the number and then sit through a lot of irrelevent content and be transfered around before your call is dropped and then hopefully on the third, fouth try, you can hopefully find somebody who got the memo and will stay with you till the challenge is resolved. Good luck!

Cancellation of CREATIVE CLOUD MEMBERSHIP

Hi there!
I signed up for Creative Cloud membership by mistake two days ago and urgently need it to be cancelled, your website will not allow me to contact you directly?

Hello nicole,
please use https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html >>> see headlines by clicking the most appropriate proposition and in consideration of https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html and please read http://www.adobe.com/misc/subscription_terms.html ( for example "Cancellation >>> We'd hate to see you go, but if you cancel within the first 30 days, we'll give you a full refund. Otherwise, you'll be billed 50% of your remaining contract obligation. If you ever need to cancel, just contact Customer Support."
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter

Is Adobe Bridge included in my creative cloud membership?

Is Adobe Bridge included in my creative cloud membership?

Bridge CC included with, photoshop single App subscription, Photoshop Photography offer and Creative Cloud full Applications membership.
if you are having any of those subscription, then you can access Bridge CC Also.

How do I enter CS6 license key when Adobe Application Manager immediately tries to authenticate against my expired Creative Cloud membership?

I have CS6 Master Suite installed along side my now-expired Creative Cloud apps (I am evaluating whether to renew my subscription at this time). Both CS6 and Creative Cloud are currently unlicensed due to a snafu with my educational license, but I have a new CS6 license that I am trying to register CS6 with. However, upon launching any CS6 program, Adobe Application Manager then launches and tells me that my Creative Cloud membership is now expired. How/where to I enter my CS6 license key? I have already tried entering my new license on my Adobe account profile > “My products and services”, and reinstalled CS6 applications from my original disk image (MasterCollection_CS6_LS16.dmg).
Thanks in advance,
Liz

Figured this one out from another thread, after which I was able to sign in again with my Adobe ID and my software was ready to use:
Windows:
Delete these folders
SLStore from C:\ProgramData\Adobe
SLCache from C:\Program Files (x86)\Common Files\Adobe
OOBE from C:\Users\(Your Username)\AppData\Local\Adobe
Mac:
Delete SLStore and SLCache from /Library/Application Support/Adobe
Delete OOBE from ~/Library/Application Support/Adobe

I am trying to INSTALL the free trials of AI and PS when I click on the link to install it goes to another page says installing but nothing is happening. I have the FREE TRIAL Creative Cloud Membership.

I am trying to INSTALL the free trials of AI and PS when I click on the link to install it goes to another page says installing but nothing is happening. I have the FREE TRIAL Creative Cloud Membership.
I am getting very frustrated with this. When I try to install the Creative Cloud thing it asks me to pay even though it says try for free.

Hi Mirrormonolith,
Please try the following steps assuming its a MAC:
1) Open Activity monitor and Force quit Adobe CEF Helper, Creative cloud, Adobe IPC Broker & Crash Deamon if available.
2) Try to open, if doesn't work then go to Applications>> Adobe Creative cloud>> Right click>> Get Info>> Click on the Add sign>> Select the user you are logged in>> Give Read and write access.
3) If that doesn't work then enable the root user and launch to update there, check this link on how to enable/sign in to root user Enabling and using the "root" user in Mac OS X
Please let me know of that worked.
-Ankit

Can I cancel my Creative Cloud membership and still use Photoshop on my computer?

I have the month-to-month Creative Cloud membership and am curious if I would be able to cancel my Creative Cloud membership and still have access to everything still involved with my Photoshop downloaded onto my computer?

If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

Creative Cloud membership question

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