Credit memo (CM) Approval limits set are not being checked in CM creation

Question

Hi,
Customer: ARROW ELECTRONICS INC
SR: 6502816.993
Customer has set the approval limits for credit memo in Receivables
He has set the approval limit as -500 to 0 for a user X.
Created an invoice for 550 $
Gone to Ireceivables and created a dispute for the complete amount (-550$) of the invoice.
Find that the notification is going to the user X even when the amount is not within the approval limits set.
He is able to approve the notification and it is going to the next level approval.
Once that is done the credit memo is getting created.
Checked the packages involved in this.
ARWCMWFB.pls
Find that there is no checking of the approval limits in the package.
Please help me in knowing on whether this is an intended functionality.
Thanks and regards,
Hareesh

Answer 1

Hareesh
Using HR Hierarchy
1. Define three approvers A, B, C for the same reason code and with different approval limits (as this is credit memo the guy with highest negative amount has is the final approver).
2. A reports to B and B reports to C
3. A is approval limit is from -100 to -500, B can approve from -500 to -1000 and C can approve from -1000 to -1500 (all of them have same reason code and currency code).
4. Make sure all of them are employees.
5. Make sure you **DO NOT** check the flag Primary Approver for any of these approval limits in the approval limits screen.
6. In the employees -- Assignments For A, enter supervisor as B, and For B enter Supervisor as C.
7.No enter an invoice for 1200 and complete it.
8. Request for credit from iReceivables for the same invoice for -1200.
9. Now you can see that the notification will go to B and C for approval.
Using Approval Limits hierarchy:
If you do not want to use the employee setup, they can always, use the primary check box. With the same example as above, check the primary check box for A, B and C.
When you request for credit, first A gets, next B gets it and then C gets it.
If you check for only C which is the final approver, workflow will send only one notification and once C approves it will forward.
Ofcourse, before any of these guys are approving, collector assigned to the customer has to approve.
And after all these approvals one more Role (called Receivable Role which can be anybody according to the WF definition) has to approve before the credit is generated).
Now, I am not sure what the customer wants. Do they want multiple approvals or single approval? If they want multiple they have to use the first approach. If not they can use the second approach.
I did a test case again and these comments are the results of the test. I did this on 11.5.9.
Let me know if you have any questions. Also please refer to the metalink note 284804.1How Does Credit Memo Workflow Notify Multiple Approvers?.
Thanks
Nagamohan