Criticality icons and exporting to Excel

Hello,
I want the appropriate icons to export as well as the text if I perform an export to Excel from a task dashboard or export to Excel of the table view (list display) of a project.  I am getting mixed results and wonder what piece am I missing?
In our test system - I see icons when I export from task dashboard but not from the table view of a project.
In our dev system - I see icons in both places.
For a test id in our dev system - I do not see icons in either.
Do I need to look at backend security or is there something else?
Thank you,
Wendy Miller

This is related to security in the systems.

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