CRM 5.0 and IPC Configuration

Hi All,
we are using CRM 5.0 and want to configure IPC for Internet sales. Can someone give me the IPC configuration guide for CRM 5.0 (as IPC is integrated in it). We are using CRM as standalone without R/3.
Thanks & Regards,
Vikas
[email protected]

Vikas and Nirmal,
As IPC is already there with CRM 5.0, you just need to start it...
See OSS note 854170 for details about starting and some configuration information on IPC...
Thanks,
Manoj

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CRM 7.0 and ISU configuration

Hi All
I went through all documentation on help, Itu255, sdn and trying to configure the crm + ISU system
I have few questions on both ISU and CRM side
1) I have assigned UTIL_IC parameter value under SU3
I get excatly what i wanted in my weblogin as utilities menu.
2) under pppoma_crm I have assigned my user to one of the org nodes
do I need to manintain anything under function and attributes?
by default it is sales
3) I could successfully create a business partner under crm 7.0 GUI, where If I try to create business partner in web I get
error as "business partner type 0001 does not exist" what is the reason for this
4) I did all configuration on connection object, premise, devcie, POd, contract number and other nodes in
ISU system. configured RFC user between CRM and ISU . after all this in my CRM web serach criteria i dont find any data
obviously i have not downloaded anything from ISU to CRM yet. before I do this what config is required on CRM side?
after CRM config what downlaod steps do I need to follow
in a nutshell I need config step in ISU and CRM for successfull contract creation
can anyone help me on this?

Hi Nitin,
First of all create the KB and Runtime version for ur configurable products(Variant configuration products ) in ECC.
Then activate the IPC, download the KR and Runtime Version (SCE). Create your own Application Customer confiruation in XCM component and the link look http://<host>:<port>/<web app name>/admin/xcm/init.do.
Then go to the table COMM_IPC_PROP and maintaint the table entry with the Application Customer Configuration in XCM for Product and also for sales order if you are using the Sales order for the configurable products...
and also u need to maintain the IPC server setting in the table COMM_IPC_URL.
Please let me know if you need any thing else...
Regards
Vinod

Regarding IPC Configuration in CRM 6.0

Hi Friends,
                Can anyone please tell me if there any configuration required for IPC in CRM 6.0 .
(I am getting the Variant Configuration data from R/3).
Kindly reply immediately as this is bit urgent.
Regards,
Satish

Hi Satish,
421480     Activating IPC Serverl Logs
369126     Activation of Trace file between CRM or R/3 and IPC
502562     Activating RFC and JCO Trace files
Please refer those and see if this helps.
regards,
Muralidhar Prasad Chatna

Why IPC uses CRM as database and not R/3 ?

Hi ,
can any one help me with an answer for the following question :
Why IPC uses CRM as database and not R/3 ?
Points will be rewarded for helpful answer
thanks
ritu

Hi
IPC have Sales Pricing Engine, Pricing Configuration engine and TTE which helps to maintain the similar R3 pricing settings. As you are aware pricing in R3 is determined by Sales area, Cupp, DPP, so IPC is capable of determining the Pricing using same R3 standard procedure. T
This is not available in CRM, so CRM needs IPC to undertake the determine pricing/ calculate the pricing of the products.
Regards
Nagarj

E-Commerce Catalog error and log configurator probelm?

Hello,
I am trying to browse a B2B shop (http://server:port/b2b/b2b/init.do) in CRM 5.0 and getting following error message:
The catalog that you have selected is currently unavailable; try again later
I am using CRM 5.0 System (IDES Client) and basically trying to setup a E-Commerce development environment.
Following are the steps i have done so far for E-Commerce configuration:
1. Configured ISADMIN (http://server:port/isauseradm/admin/xcm/init.do).
1.1 Changed following params for Start->General Application Settings->Customer->isauseradm->isauseradmconfig:
>> SSLEnabled: false
>> appinfo: true
>> show start.jsp: true
>> AddUserToPartner: true
>> AcceptExistingUser: true
1.2 Created a new JCo connection under Start->Components->Customer->jco and entered my back end CRM System details and saved it as CRM_800_JCO. I also did Run Test which was successful.
1.3 Created a new JCo connection under Start->Application Configurations->Customer and entered following params and saved it with name CRM_800_ISAUSERADMSTD:
>> Base configuration: isauseradmStandard
>> default configuration: X
>> active configuration: X
>> jcodata: CRM_800_JCO
>> backendtype: crmdefault
>> usertype: CRM_Standalone
>> uidata: default
2. Configured B2B (http://server:port/b2b/admin/xcm/init.do).
2.1 Changed following params for Start->General Application Settings->Customer->b2b->b2bconfig:
>> SSLEnabled: false
>> appinfo: true
>> show start.jsp: true
2.2 Created a new JCo connection under Start->Components->Customer->jco and entered my backend CRM System details and saved it as CRM_800_JCO. I also did Run Test which was successful.
2.3 Created a new JCo connection under Start->Application Configurations->Customer and entered following params and saved it with name CRM_800_B2BCRMSTD:
>> Base configuration: b2bcrmstandard
>> default configuration: X
>> active configuration: X
>> jcodata: CRM_800_JCO
>> usertype: CRM_Standalone
3. I was really not sure if ShopAdmin config is required or not but i did it. Configured SHOPADMIN (http://server:port/shopadmin/admin/xcm/init.do).
3.1 Changed following params for Start->General Application Settings->Customer->shopadmin->shopadminconfig:
>> SSLEnabled: false
>> appinfo: true
>> show start.jsp: true
3.2 Created a new JCo connection under Start->Components->Customer->jco and entered my backend CRM System details and saved it as CRM_800_JCO. I also did Run Test which was successful.
3.3 Created a new JCo connection under Start->Application Configurations->Customer and entered following params and saved it with name CRM_800_CRMSHOP:
>> Base configuration: crmshop
>> default configuration: X
>> active configuration: X
>> jcodata: CRM_800_JCO
4. Restarted CRM J2EE.
5. Setup TREX 7.0.
5.1 From TREX Administration, created a new connection (Type A, i.e., using System Number and Application Server Host) for CRM System and also RFC Dest. (sm59) in CRM System.
5.2 Restarted TREX and connected this connection.
5.3 Following are the visible column values for this connection in TREX Administration:
>> Connection Status: <connected>
>> Configuration Satus: Green
>> SAP System: CRM
>> RFC Destination: TREX_DEFAULT
>> Gateway: local
>> RfcServer Instances: 1 (no automatic changes)
>> TREXRfcServer Processes: 1
>> Workprocesses: 6 (4 DIA, 2BGD)
5.4 Did a RFC Connection test in CRM System using SM59 which was successful as well.
5.5 Using Transaction SRMO (Retrieval : Search Server Relation Monitor) in CRM System changed the RFC Destination for Search server ID DRFUZZY (for both I and S type RFC Server destination action) to TREX_DEFAULT. Did a connection test for this and it was successful.
6. Initiated Replication using transaction COMM_PCAT_IMS_INIT with following params:
>> Product Catalog: PCSHOP
>> Variant: VAR_EN
>> Search Server Relation: DRFUZZY
>> Publishing Computer ID:
>> Allows Parallel Processing:
>> Publish Documents via HTTP:
>> Transfer Document Content: X
>> Package Size of Indexing: 5,000
>> Processing Existing Indexes: Overwrite Index Only When OK
>> Behavior when Error Messages Occur: Cancel Variant Replication
7. Logged into ISADMIN User Config (http://server:port/isauseradm/useradmin/init.do) and created a new user using the option New User and New Contact Person with an existing company of type Sold-To Party and which belongs to the sales area that is linked with PCSHOP Product Catalog (from IDES data).
Now, when i log into B2B Page (http://server:port/b2b/b2b/init.do) using the newly created user and click on the shop PC4BIZ_EN i get following error message:
The catalog that you have selected is currently unavailable; try again later
I also created a new Product Catalog and did the Initial Replication still getting the same above error message.
Can anyone please tell me what am i missing or what mistake i have done?
I even restarted CRM System, but the result is still the same.
Also, how do i check the log files for B2B? I checked the E-Commerce Admin Console (http://server:port/b2b/admin/index.jsp) and clicked on the logging link, but i get the following message:
Logging is now configured centrally in the J2EE Engine Visual Administrator (server service: Log Configurator)
How exactly do i configure and what is the right path for B2B Logging in J2EE Visual Administrator? And where will the log files for B2B be stored on the server?
I would really appreciate (and of course award points) for your help on this.
thanks and regards,
Vasu

Thanks for the Note reference. I will go through it now and try to check the log files.
And regarding the error message i don't think it could be because of The Catalog variant is not set right in the Shopadmin application as all the values in Shopadmin seem to be correct. Anyhow following are the current values selected for the custom Product Catalog I created:
Shop Id: ZTEST
General Information
--> Usage
> Business Scenario: Internet Sales B2B
--> Authorizations
> Authorization Group: <blank>
--> User Administration
> Partner Function Contact Person: 00000015
> Country Group: <blank>
--> Billing Documents
> Display of Billing Documents: No Billing Documents
--> Store Locator
> Display Store Locator: <blank>
Catalog
--> Product Catalog
> Catalog Search: <blank>
> Catalog: ZTEST
> Catalog Variant: VAR_EN
> Catalog View: <blank>
> Hide Internal Catalog: <blank>
> Controlling Price Determination in the Catalog: via IPC
> Profile group for pricing related attributes for exchange products: <blank>
Transactions
--> General
> Allow transaction management for other business partners in hierarchy: <blank>
> Large Documents: Display All Items
> Document type can be chosen late: <blank>
> Batch Processing Permitted: <blank>
> Display product determination information: X
--> Order
> Choose Order Types: Order Type
> Order Type: ISBB
--> Order Template
> Order Templates Allowed: X
> Order Type: ISBB
--> +Quotations
> Creating a Quotation: No Quotation
--> Contracts
> Contract Determination: <blank>
--> Contract Negotiations
> Allow Contract Negotiations: <blank>
Marketing
--> Global Product Recommendation
> Display Global Product Recommendation: <blank>
--> Personalized Product Recommendation
> Display Personalized Product Recommendation: <blank>
--> +Product-Related Proposals +
> Display Product-Related Proposals: <blank>
--> +Campaigns +
> Allow manual entry of campaigns: <blank>
Auction
--> Auction
> Auctions allowed: <blank>
Regarding the reason "The Catalog was not replicated properly and is hence unavailable on TREX", is there any way to verify this? When i ran Initial Replication (transaction COMM_PCAT_IMS_INIT with the values i said in my first post) everything was green.
Also, how do i clear the Catalog Cache? Is it the same as clearing the Catalog Cache Statistics in E-Commerce Administration Console (http://server:port/b2b/admin/index.jsp)?
Thanks and Regards,

SAP CRM 7.0 and Enterprise Portal

Dear SAP Gurus ,
I have question about the New CRM WEB UI and integration to SAP Enterprise Portal .
We have been using the SAP Enterprise portal for accesing the SAP CRM functionalities before (eg create Opporutnites and Sales Order ). But with the New SAP version(7.0 and 2007 ) its possible to have its own portal.
Now the question is it possible to integrate the NEW SAP WEB UI into the existing portal ? Eg: If we want to have link in Enterprise portal with the Sales Order create functionalyt direlty without going into the stand alone CRM WEB UI . Would it be possible to directly call the Sales order service WEB UI in enterprise portal . Right now what we see is that the NEW CRM WEB UI is stand alone and for these type of fuctionalites the user need to login to the NEW web ui and then go to the create sales order screen .
Is it possible to directly embed the new UI components in the existing SAP enterprise portal ?
Many Thank for your kind advise !
Best Regards,
Ankur

Ankur,
Once you have correctly integrated to Portal following the SAP Note, you will no longer see the CRM Navigation. They will be Portal Navigation. If you have read and understood the note, it will be clear. On an overview, let me explain the steps involved.
1. You create a CRM role (based on some job role) say "Sales Rep" and have configured the CRM Web UI for all the navigation and applications. Like Account maintenance, Opportunities, Sales order create etc. etc.
2. Following the note and running a CRM transaction, you will now "Export" this CRM role to an external file. This file is very similar to a "business package". All the portal roles, pages, iVeiws etc. get created.
3. You will now "Import" this into your portal. Again follow the notes to know the loaction.
4. In the portal, you will assign this "portal role" to your users.
When these users log on to portal, they will see Portal Navigation (not the CRM navigation). So, the main point lies in defining the CRM role and get it working.
Hope you get the point....
Easwar Ram
http://www.parxlns.com

Problems in Sales Document Exchange between CRM 7.0 and ECC 6.0

Hello,
we updated our CRM system to CRM 7.0 and the ERP to ECC 6.0 .
Now I am trying to fix the dataexchange again. However salesdocuments from the ERP are stopped in the inbound queue of the CRM system.
The error from the SMW01 is :
At least one entry could not be found in object buffer
Message no. CRM_ORDER_MISC106
I think that there is some configuration missing in the CRM or the ERP system. However I did not know where.
Does someone knows the error or is able to give me a hint?
I maintained the table CRMPAROLTP in ERP:
CRM_MAX_QUEUE_NUMBER_INITIAL     MATERIAL                              CRM     5
CRM_MAX_QUEUE_NUMBER_INITIAL     SALESDOCUMENT                              CRM     2
CRM_NO_BEFORE_IMAGES     SALESDOCUMENT     CRM
CRM_RELEASE                                                                                  701
CRM_SCENARIO     INT_CHANGE_ORDER     YJB4                    A
CRM_SCENARIO     INT_CHANGE_ORDER     YJC4                    A
CRM_SCENARIO     INT_CHANGE_ORDER     YXIA                    A
CRM_SCENARIO     INT_CHANGE_ORDER     YXIG                    A
and the table SMOFPARSFA in CRM:
R3A_COMMON     CRM_AUTO_DELTA_EVENT_ACTIVATION                                                                        X
R3A_COMMON     CRM_DEFAULT_DESTINATION     CRM_R3MATERIAL_AVAIL                                               K90CLNT001
R3A_COMMON     CRM_R3OLTP_ACTIVE                                                                        X
R3A_COMMON     MAX_PARALLEL_PROCESSES                                                                        5
R3A_COMMON     WAIT FOR UPDATE     RESPONSE_DLV                                               X
R3A_COMMON     WAIT FOR UPDATE     SALESCONTRACT                                               X
R3A_COMMON     WAIT_FOR_UPDATE     SALESDOCUMENT                                               X
R3A_SALES     BEHAVE_WHEN_ERROR                                                                        R
R3A_SALES     INT_CHANGE_ORDER     YJB4                                               A
R3A_SALES     INT_CHANGE_ORDER     YJC4                                               A
R3A_SALES     INT_CHANGE_ORDER     YXIA                                               A
R3A_SALES     INT_CHANGE_ORDER     YXIG                                               A
R3A_SALES     INT_NUMBER_ASSIGNMENT
R3A_SALES     PRICINGTYPE                                                                        G
Best regards,
Nils Kloth

Can you bump up the trace level (to detailed) via SMWT transaction and then re-submit this bdoc ? check if you get additional details about the error.

Services in CRM 4.0 and CRM 5.0

hi
what are the adv and dis-advantages of implementing CRM 4.0 / CRM 5.0
what are the services available in CRM 4.0 and what are the services offered in CRM 5.0
I checked the release notes but doesn't pin point the actual comparison. the release notes just shows the features.....
appreciate, if anyone can share presentations or pdfs.
thanks. krishnan

Hi Krishnan,
To know the difference between CRM 4.0 and 5.0 you should check the release notes on CRM5.0 available on https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&_SCENARIO=01100035870000000202&
There are several functional improvements, new functionalities and better integration points with SAP R/3 - SAP ECC ,
easier usage of IC Webclient, new things within Marketing and campaign management.
Also CRM 5.0 has added many new features like:
- Visit planning
- Warrenty Claims
- Enhanced and easy configurable/ customizable IC Webclient
- Concept of Marketing Organisation
Between CRM 5.0 and CRM 5.1 main change is in architecture. CRM 5.1 is UI based, you have view,component concepts.
(see SAP Service Marketplace quick link crm-inst → mySAP CRM → SAP CRM 2006s → SAP CRM 5.1 Cross Component → Master Guide SAP CRM 2006s).
Currently CRM 5.2 has also been released.CRM 5.0 have a Mainstream-Maintainence till 31.03.2011.
Thanks,
Atin
Reward points if it helps.

Portal Content - Business Packages for CRM 7.0 and IC Webclient

Hi all

We are looking at CRM 7.0 and SAP Netweaver Portal 7.0 integration. 
I've noticed that the Business Package (BP) for CRM 7.0 contains very limited business roles for: 
Channel ManagerChannel Manager 
Partner Manager 
Channel Manager (Telecommunications) 
Partner Manager (Telecommunications) 
Customer 
Digital Asset Management 
Incentives and Commissions 
only.

In the past, there the BP for CRM 5.0 contains a lot more roles including customer service representatives and managers. Given that the standard business role export (from CRM 7.0) and import (EP 7.0) does not work for IC Web client business roles, is there a standard way for functionality delivered in IC Webclient like Customer Service to be integrated into EP 7.0?

Otherwise, if we were to configure each BSP page individually for IC Webclient, will there be functions that do not work? eg: alerts, manager realtime view of CSR activities, call tracking, telephony integration etc..

Thanks!

There are two approaches (that I'm aware of):
- install external authentication (such as an LDAP which can be populated from the R/3 backends)
- install an additional Java instance
I would go for both of them because
- it will make things easier if you implement other functionality that is in the portal (non-ESS)
- it will avoid patching one portal and to keep the SPs of both backend systems in sync with the portal
Markus

Unable to connect the crm client with the IPC server

Hi,
I am unable to connect with one CRM client with the IPC server.
my Dispatcher and all the IPC servers are working all.
Plz helpme out.
With thanks and Regards,
Yusuf.

Hi Muhammed,
Check in the file dispatcher.properties if the RFC names are correctly maintained.
Regards,
Patricia
PS Your post was in the wrong forum. I moved it to the correct one where the chance of an answer is much higher.
Hope you understand and good luck.
Regards,
Patricia
SDN Moderator

Integration of CRM 4.0 and R/3 4.7 D

Hi All,
I dont know whethere this is the right forum for postingthis question or not, but what i need is i want to integrate CRM 4.0 and R/3 4.7 D. Is it possible?
When i run SMOEAC tranx its says "No valid R/3 back end system" but RFC runs smoothly, i have checked with SAP note (833348) after reading the previous Queries posted here for the same problem but that is for CRM 5.0 and not CRM 4.0.
Actually i am preparing myself for CRM foundation course for thenext month, hence i require to know hwo to integrate these two systems at my home, both are IDEs versions. Please let me know ASAP.
Regards
Siddhartha Sengupta

Hi Ranga,
The error that I am getting is '"No valid back end system", whereas i am able to connect through RFC and absolutely no problem with that.
And as far as the configurations are concerned , i am already done with that. What i suspect is some problem with the plugins and CRM adapter frameowrk may be.
And lastly thanks to prashant as well as Kaushik, for replying me.
Do u have any idea regarding the plugins and Adapters required for that and how to check whether they are working and configured properly?
Regards
Siddhartha Sengupta

What is the major differences between SAP CRM 4.0 and SAP CRM 5.0?

Dear all,
Please let me know the major differences between CRM 4.0 and CRM 5.0 versions?
Your suggestions will be highly appreciated.
Thank you
Raghu ram

Hi Raghu,
In order to find out the differences between SAP CRM 4.0 and SAP CRM 5.0, you will find no better documentation than the release notes availalble at the following link:
[https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&_SCENARIO=01100035870000000202&]
There are several functional improvements, and lot of new functionalites and also better integaration points with SAP ECC. Some of the new features like Visit Planning, Warrenty Claims, Enhanced and easy configurable/ customizable IC Webclient, New concept of Marketing Organization in Org Model. For further information, go through the release notes.
regards
Srikantan

Differance between crm 4.0 and 5.0

hi gurus
what's the difference between crm 4.0 and crm 5.0 plz send the details
mahesh

HI Mahesh,
4.0 dont support certain funtionalities such as
tour planning
shelf planning
New model of WebClient
5.0 have IPC as an integrated component for pricing compare to a standalone component in CRM 4.0
Best Regards,
Pratik Patel
Reward with Points!

Difference between SAP-CRM 2007 UI and previous version UI.

hi,
anyone knows the differences difference between SAP-CRM 2007 UI and previous version UI.
anykind of links or files are helpful.
regards.
raman.

Hi,
actually quite a late response and I think all the rather technically focuses comments have already been given, incl. the link to a really good slide deck, that explains all the technical architecture details on what exactly we did.
From an end user perspective some other statements on what we did:
(1) From an information architecture and visualization perspective we acted based on feedback from our customers in the last years, which led to some restructuring of the screen, e.g. moving the navigation bar from the top area of the screen (horizontal) to the left hand side --> sounds simple but users tend to have problem seeing thing at the top of the screen. We also decided to arrange the information for e.g. an account or an opportunity not in a tab oriented format. Again usability tests in CRM had shown that users often find it hard to see and understand that tabs contain additional information. We now show the details in assignment blocks below the header information in a scrollable format. Vertical scrolling is a behavior of a screen that most users know from their internet experience. Those are just two exampels of what we did in this area
(2) We also have put a large focus on well known web behaviors, like drag & drop and personalization in general, knowing that on the one hand side, no matter what standard UI we deliver, users tend to adapt it exactly based on their needs and wishes. So you will find really easy to understand personalization options everywhere in the new CRM Web Client UI. To achieve this we used lots of web 2.0 techologies that enable especially these easy interactive capabilitites.
(3) Finally, and this relates directly to the arguments mentioned in (2) we focused as well on really easy UI configuration. Again, in every customer project user interface changes are made, to adapt the SAP default to the customers needs. here we invested a lot to make the 60-80% most common UI changes done in projects as easy as possible, that even non-technical people can generally do it (like Power users).
Hope this clarifies some arguments what from the users point of view has been done and what the advantages are.
When you follow the same link as mentioned by Nadine above, you can also find a presentation UI Concept, which explains all the details rather from a users perspective.
Best regards and enjoy the new UI ..and every feedback is very much welcome, only with your feedback we can improve the solution even more.
Ingo

2013 CRM Upgrade - impacts to basic configuration

I am getting ready to go through a 2011 CRM to 2013 CRM upgrade. I am not a programmer or developer however I have been tasked with configuring the 2011 CRM application (we have CRM, proRM & xRM) and need to understand if & how those configurations
will be impacted by 2013. When I refer to 'configurations' I am referring to the following:
System Views, Personal Views, Updated OOB forms, Processes - dialog & workflow, enable/disable buttons & Dashboards.
I've done research on 2013 CRM and there is a lot of information on the environment set up - which is in the hands of other project team members - what I am having difficulty finding is impacts to the above 'configurations'. Any help or information
on any or all of these configurations would be greatly appreciated. Thank you.

hello,
your question is a bit broad. I will try to reply with the best of my ability.
CRM 2011 to 2013 is a bit tricky because of the changes made in .net framework, JavaScript etc. So any out of the box features like the views, forms etc will upgrade will out much issue.
based on the framework used, your custom buttons, custom workflow activities etc may need some tweaking.
easiest option would be to take a CRM 2011 database backup, restore it as a new SQL server database, use organization import wizard to convert it to a CRM 2013 instance.
the above step assumes that the plugin and JavaScript is already covered by the programmers.
let me know if you have any questions.
Jithesh

CRM 5.0 and IPC Configuration

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