Services in CRM 4.0 and CRM 5.0

hi
what are the adv and dis-advantages of implementing CRM 4.0 / CRM 5.0
what are the services available in CRM 4.0 and what are the services offered in CRM 5.0
I checked the release notes but doesn't pin point the actual comparison. the release notes just shows the features.....
appreciate, if anyone can share presentations or pdfs.
thanks. krishnan

Hi Krishnan,
To know the difference between CRM 4.0 and 5.0 you should check the release notes on CRM5.0 available on https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&_SCENARIO=01100035870000000202&
There are several functional improvements, new functionalities and better integration points with SAP R/3 - SAP ECC ,
easier usage of IC Webclient, new things within Marketing and campaign management.
Also CRM 5.0 has added many new features like:
- Visit planning
- Warrenty Claims
- Enhanced and easy configurable/ customizable IC Webclient
- Concept of Marketing Organisation
Between CRM 5.0 and CRM 5.1 main change is in architecture. CRM 5.1 is UI based, you have view,component concepts.
(see SAP Service Marketplace quick link crm-inst → mySAP CRM → SAP CRM 2006s → SAP CRM 5.1 Cross Component → Master Guide SAP CRM 2006s).
Currently CRM 5.2 has also been released.CRM 5.0 have a Mainstream-Maintainence till 31.03.2011.
Thanks,
Atin
<b><b>Reward points if it helps.</b></b>

Similar Messages

Calling a Web Service in CRM . Is WEB UI the right place ?

Dear Friends,
We have some ECC Web Service to read some BP related data available on ECC.
I would like to red this ECC- BP Data in CRM using a readily available Web Service and then disply on WEB UI.
I know how to create a web service in SAP CRM using the new WEB SERVICE tool as well as the old ways of creating a Web Service ( throgh WSADMIN which is obsolete now) . I also know how to cosume web service in a Word Template or Adobe form...
What i dont know and would like to you experrts to help me know is
How can i consume a web service in CRM and read the data on ECC for which this web service is exposed ?
Is it possible to do it in WEB UI or there is any other way ?
Any help in making me understand how to consume a web service in SAP CRM ( to read and use data in WEB UI and not word template or Adobe) is greatly appreciated.
Looking forward for replies.
Thanks & Regards,
Suchita

Hi suchita,
There is this useful little search field just on the upper right corner of this page. Ever tried to use it with "webservice consumption"?
My hits from 5 minutes searching:
SDN is a good resource:
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/40b63d4a-0ff1-2b10-41aa-8a5f65a81ab3
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/202a9cab-0ff1-2b10-f199-a3ba4a2ee18c
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/801a53cc-0ff1-2b10-ffb7-c5e2e8a30276
Sometimes it makes even sense to try the infamous help.sap.com:
http://help.sap.com/saphelp_nw70/helpdata/en/47/3a989cbcef2f35e10000000a1553f6/frameset.htm
cheers Carsten

Calling Web Service from CRM using proxy

Hi all,
I'm facing a problem trying to call a web service from CRM (WAS 620) via XI 3.0. The response that XI recieves from the web service contains SOAP Envelope, and the mapping fails because of it. I built the proxy manually, because if I load WSDL the proxy generation in CRM generates error that sais that external definition coudn't be used.
Is there any way to remove SOAP envelope from the response while mapping?
Is it possible to call web service from WAS 620?
Thanks!!!!
Anya.

Hi Manish,
SOAP adapter does pass the message to XI (this message contains SOAP envelope although XI expects to get message without it), and during the mapping step i get "Runtime Exception in Message-Mapping transformatio~".
I suppose it's because i created proxy manually. I did so because when i imported WSDL, and tried to generate proxy in CRM, i got an error message that said that proxy couldn't be generated because external definitions are only allowed in XI 3. But my XI version is 3.0! And when I generate the same proxy in my R/3 system that is installed on WAS 640, it works.
What can I do?
Cheers,
Anya.

CRM E-service on CRM 2007

Hi all,
We implmented service on CRM 2007.Now we want to enable E-service.What all aditional servers and components required for this scenario?
Can somebody broadly explain what configurations to be done for this scenario.
Thanks and regards,
Rajesh.A

>
Rajesh A wrote:
> Hi all,
>
> We implmented service on CRM 2007.Now we want to enable E-service.What all aditional servers and components required for this scenario?
>
> Can somebody broadly explain what configurations to be done for this scenario.
>
>
>
> Thanks and regards,
> Rajesh.A
Hi Rajesh,
SAP CRM WEB Channel provides JAVA AND J2EE based applications like
ICSS(Internet Customer Self Service) B2B and ICSS B2C for E-service.
These applications come by default with the SAP CRM Java Stack.
We need to perform the XCM settings {which connect the application with the CRM system} to make applications running.
We need to have the SAP NWDI configured so as to customize these applications.

Extraction Status in Service Process CRM to BW

Hi,
I need extract the field status of one Service Process in CRM to BW with the extractor 0CRM_SRV_PROCESS_H because the status of the one service process is changing frecuently and I need to make a query for time in different status for service process. With this extractor I obtein several status but I don't know their source i.e. 0STAONESYS3, 0STAONESYS8, 0STALOCSYS0 ...
In spro transaction of CRM, we have maked several status profil and I want to extract a profil Z status....
Somebody can I help me?
Thanks in advanced
Csr

Hi Cesar,
If you are trying to get the time at which the status has been set, you will have to access the tables CRM_JCDS (CRM status change document) CRM_JEST; TJ30 to get the status. You will have to use the status profile that has been assigned in the SPRO and using that, try to read the status key from TJ30.
Read the CRM_JEST table to get the date/time when the status was set and CRM_JCDS to check the status change. Once you have these, you will have to enhance the "Transactional datasource 0CRM_SRV_PROCESS_H" to add the field to the status. The other datasources 0STATONE... are for the system statuses and not quite helpful for the USER Statuses.
Regards,
Doniv

Following upgrade to osx 10.8.2 on my mac mini I can no longer connect to icloud, I wouldn't mind so much but I have come to rely on th eicloud services to manage my work and home services, has any1 else experienced this and has any1 any solutions?

following upgrade to osx 10.8.2 on my mac mini I can no longer connect to icloud, I wouldn't mind so much but I have come to rely on th eicloud services to manage my work and home services, has any1 else experienced this and has any1 any solutions as this is messed up all of my work relations?

Had the same problem this morning after updating to 10.8.2. Mail was finding my dot-mac account as always, but System Preferences popped up and said my iCloud password was incorrect. Did the "forgot password" reset, but still had the same problem. Then I went to icloud.com in Safari, logged in with the new password, it worked no problem. So I went back to the icloud preference pane, signed out of icloud, answered yes to all the warnings about data being deleted from my mac, blah blah blah, then re-signed in to icloud. Everything worked. I did have to set up my icloud account in Mail again, which now lists the account mailbox as "iCloud", and not "mac.com" as it did before. But so far, everything is working (fingers crossed.)

I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

To begin, what ADA-compliant options are available to work with a service representative? I've never found the online chat service support to be available during my waking hours after checking over the last week. I can't find a contact email for support, either. I've been instructed on several occasions that I will need to make a voice call for customer service, but unfortunately, this will not be possible. I will require text-format assistance from customer support to address two issues which I am unable to solve on my own:
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

Closing an service po item after GR and IV

Dear Friends
I have created a service PO for the value of 1000
I have done GR and IV for 900
I need to close the remaining 100 value PO as it is showing me in Open PO list
Please help

Hi Ranjith,
friend first of all when u talk abt GR of the services, it is wrong terminology, u do acceptance of the services via ML81n.
when you must recieved the services via ML81N, and then you must have accepted the services,
now you do 1 thing, you go back to same Service entry sheet in ML81N, and revoke the acceptance,
then you will see a red icon at the top, which is for the final delivery, just check that indicator and again accept the services.
that indicator is for the "FINAL DELIVERy" of the services
further u can not make any more entry sheets for the given PO.
Hope it helps
Regards,
yk
Edited by: 1234_abcd on Apr 24, 2010 7:29 PM

How to use the same services-config for the local and remote servers.

My flex project works fine using the below but when I upload my flash file to the server I doesn't work, all the relative paths and files are the same execpt the remote one is a linux server.
<?xml version="1.0" encoding="UTF-8"?>
<services-config>
    <services>
        <service id="amfphp-flashremoting-service"
            class="flex.messaging.services.RemotingService"
            messageTypes="flex.messaging.messages.RemotingMessage">
            <destination id="amfphp">
                <channels>
                    <channel ref="my-amfphp"/>
                </channels>
                <properties>
                    <source>*</source>
                </properties>
            </destination>
        </service>
    </services>
    <channels>
    <channel-definition id="my-amfphp" class="mx.messaging.channels.AMFChannel">
        <endpoint uri="http://localhost/domainn.org/amfphp/gateway.php" class="flex.messaging.endpoints.AMFEndpoint"/>
    </channel-definition>
    </channels>
</services-config>
I think the problem is the line
        <endpoint uri="http://localhost/domainn.org/amfphp/gateway.php" class="flex.messaging.endpoints.AMFEndpoint"/>
but I'm not sure how to use the same services-config for the local and remote servers.

paul.williams wrote:
You are confusing "served from a web-server" with "compiled on a web-server". Served from a web-server means you are downloading a file from the web-server, it does not necessarily mean that the files has been generated / compiled on the server.
The server.name and server.port tokens are replaced at runtime (ie. on the client when the swf has been downloaded and is running) not compile time (ie. while mxmlc / ant / wet-tier compiler is running). You do not need to compile on the server to take advantage of this.
Hi Paul,
In Flex, there is feature that lets developer to put all service-config.xml file configuration information into swf file. with
-services=path/to/services-config.xml
IF
services-config.xml
have tokens in it and user have not specified additional
-context-root
and this swf file is not served from web-app-server (like tomcat for example) than it will not work,
Flash player have no possible way to replace token values of service-config.xml file durring runtime if that service-config.xml file have been baked into swf file during compilation,
for example during development you can launch your swf file from your browser with file// protocol and still be able to access blazeDS services if
-services=path/to/services-config.xml
have been specified durring compilation.
I dont know any better way to exmplain this, but in summary there is two places that you can tell swf about service confogiration,
1) pass -services=path/to/services-config.xml parameter to compiler this way you tell swf file up front about all that good stuff,
or 2) you put that file on the webserver( in this case, yes you should have replacement tokens in that file) and they will be repaced at runtime .

I want to use Back to my mac. When I try to turn it on, it says "Back to My Mac may be slow because more than one device on your network is providing network services. Turn off NAT and DHCP on one of the devices and try again." How do I fix this?

Not sure if I am doing this right. This is my first time in the support community.
I imagine what I put in my heading was supposed to go in here.
I want to use Back to my mac. When I try to turn it on, it says "Back to my mac may be slow because more than one device on your network is providing network services. Turn off NAT and DHCP on one of the devices and try again. See the documentation that came with your device for information about turning off network services"
Does anyone know how I do this? I contacted my ISP (Telus in Canada) and they did not know anything (not that they usually do).

Why do ISPs insist upon making things so difficult for their customers?
If you cannot get them to understand that you would prefer to use your own router over their piece of cheap junk, perhaps the information in the following will be useful:
http://keithbalomben.wordpress.com/2012/03/29/telus-actiontec-v1000h-hacks-and-i nformation/
Scroll down to DHCP Settings
You will need to log in with proper "technician" credentials. They are provided in the above link as
Username: tech
Password: t3lu5tv
... but these may or may not work. Try it, and if you cannot get anywhere at least now you know what to ask Telus to do in return for your business.

What a dumb customer service!!!! and where the heck is my payment?!!!!!!!!!!!!!!!!!!!!!!

I am so furious right now to the point my whole body is shaking and I feel dizzy!
I've been mailing out the check for $55 every month on 1st or 2nd of each month for past 2, 3 years now.
I don't get statements in mail, so I typed one page with the accountholder's name, address, account number and payment address. This check for $55 is issued by my work, so what I do every month is that as soon as I receive the check, I print out this little page with all the information, I staple the check to the page and mail out to the payment address listed under Contact Us on Verizon wireless website.
My due date is 21st of each month. As I mentioned above, I mail out the check either on 1st or 2nd of each month, which means the check should be arrived, processed, cleared from the bank, and credited to my account before my due date.
I don't have the entire record, but I can see the payment history for past 12 month from my verizon wireless online and this check for $55, although I've been mailng out on a very regular basis, it has been posted to my account very irregularly.
Sometimes, it gets credited to my account before the 10th. Sometimes, it gets credited sometime before my due date. Sometimes, it gets credited way after my due date. Sometimes, it gets cleared from the bank, but doesn't even get credited to my account. Every month, I have to closely monitor whether this month's check has been cleared and credited for this account.
If this happens to many accountholders, I would not be this frustrated.
I have a coworker who gets the same check from the work and mail out on the same day to VERIZON WIRELESS. Okay? Mark this. Same amount of check issued by the same bank goes to the same payment address by mail (same postal service). Difference? Her due date is 11th and mine is 21st. Another difference? Her payment gets credited in few days and well before her due date. Mine takes forever and ever and sometimes lands on a wrong account.
I called the customer service today to see where my check is and why it has not been cleared yet. The customer service, Jose, was so rude and raising his voice saying that it might have been the post office at fault. And then, he was asking if I wrote a wrong address or anything. Hello~ I TYPED the freaking payment address and my account number and saved in my computer. You've been getting my check with no problem for the past 2, 3 years now, so I'M SO SURE THAT IT'S NOT THE POST OFFICE WHO'S AT FAULT!!!! On top of it, I'm not calling to figure out whom to blame.
Then, I talked to the supervisor, Eric. Hey, if you are the supervisor, you should be able to give me more than the same lame lines that JOSE was giving me. Don't say that I've been mailing my check to the lockbox and you don't have the contact number. I've been sending my check to the freaking lousy lockbox and so have my coworker. She doesn't have the same problem that I have. Even if the lockbox doesn't have the contact number and a live person in, there is the department in which they process the payment, right? You should contact them to figure something out! You should provide a CUSTOMER SERVICE. What part of CUSTOMER SERVICE don't you get as a SUPERVISOR? I am YOUR CUSTOMER! and I, the CUSTOMER, hereby request a SERVICE that I am entitled to!
What did you just say? SUPPRESSING the late charges? Hey, Eric, Look!. I mailed out the check on 1st of August! I'm sure it doesn't take more than three days to be delivered from Los Angeles to Dallas. When I mailed out the check even before you generated my bill, how dare you to even mention the LATE CHARGE? It is NOT my ****** problem that you have a lousy system to process the check. You better fix the **bleep** problem.
You'd better keep your word and call me back with answers to all the questions (about irregular postings to my account, what's been causing the delay, etc) by TUESDAY.
What? Suppressing the late charges is all you can do for me? I just wasted my 40 minutes holding the call, and not getting all the answers I wanted, and dealing with non-sense ridiculous customer service and that's all you can do? You should waive my payment. You should give me like 1000 min credit.
I've been using the Verizon Wireless for almost 5 years and I'm seriously disappointed at the level of customer service you provided and the way you are handling this matter and not providing a good reason why you are messing up with my payment.

I can understand that the situation is infuriating, but the anger is misplaced. To start, it is very bad practice to not have a direct way to view whether the check you are sending had been cashed. While it gives the appearance of being convenient, you are setting yourself up for a nightmare when you do not, first, deposit the funds and issue your own method of payment. Secondly, the fact that it was not applied to the account does not necessarily mean that Verizon Wireless is at fault. You cannot determine this absolutely until you confirm that the check had been cashed by VZW, which, again, is going to be difficult to impossible because you are sending a check from a third party. The likelihood that it was lost in the mail should not seem shockingly preposterous. Matter of fact, people use this excuse because it is a very plausible scenario. It is essential to know whether the check was cashed by VZW, if it was, then they can go through the steps to find it; if, however, it was not, then it is something you will want to get reissued.
My advice is to follow the approach listed above, but, more so, eliminate the overly emotional reactions so that the matter can be addressed in a logical way.

USELESS ONLINE HELP FACILITIES For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.

USELESS ONLINE HELP FACILITIES
For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.
Incident 1. Since many months attempts to download new and updated APPs produced a response – Apple ID Disabled. I had no time to consult an APPLE Store due to work in distant lands. When I finally visited yesterday I was told that as my IPAD has been reported as stolen, and APPLE in its wisdom had blocked its usage! I am not sure how they became so misinformed and nobody every advised me while with a few swift moves APPLE could have located me by email address or SKYPE.
Incident 2. Once the above anomaly had been fixed I tried to down load a newspaper and diligently input my address, credit card number and personal data. Repeatedly I was advised that my Credit Card was invalid and my postal code was incorrect! Really!
I was left to guess that having moved from UK to the US I should have advised APPLE! Not being told of this requirement brought about a second visit to APPLE Store in the same day to waste both mine and their time with a routine anomaly. How parochial in the context of a globalized world!
In each case I tried to resolve the issues using online access to a help line and by calling by phone at the numbers on the APPLE Website. In each of four separate occasions I diligently went through the routine and ended up with a message that thanked me for contacting Apple followed by a polite ‘Good Bye’!
In desperation I went to an Apple Store for the second time in a day as it is close to where I live when I am not working. On both occasions I was courteously attended to by Apple Staff.
However, my work is usually far away from the US and it is generally many thousands of miles to the nearest Apple Store therefore online help is viewed as imperative if one is to resolve issues away from home.
Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help? It would cost nothing in relative terms and might restore my high level of anti-APPLE sentiment that these two recent events have provoked.
Peter Hanney
Miami, Fl.

Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help?
If that is your question, the answer is at the bottom right of this web page. It is clearly marked "Contact Us" and is the best way, really the only way, to contact Apple.
If there were a publicly posted email address for concerns such as yours, it would be quickly filled with spam in about three minutes, thereby becoming instantly useless to you and everyone else. Apple would need to change it hourly, if not more often. That is also the reason you ought not to post your name, location, and what appears to be your iPad's serial number on this publicly viewable website.
Apple does not respond here and I can find no other questions for your fellow Apple users to answer.

When i plug my itouch into my computeri get a pop-up that says "this ipod cannot be used because the apple mobile device service is not started." and when i plug it it my itouch name does not come up on my itunes, how do i start it and fix this?

When I plug my iPod Touch 4g into my computer I get a pop-up that says "This iPod cannot be used because the Apple Mobile Device service is not started." And when I plug in my iTouch the name of the iTouch does not come up on my iTunes. How do I start the Apple Mobile Device? How do I fix this?

I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

Oracle Service Bus Configurations version control and deployment automation

Hi,
Currently we have OSB10gR3 installed and we use the web based sbconsole to create projects and proxy services. It's all working well and good!!
We are at the state where we need to think about source control, migration of artifacts from dev to test and to prod.
I'm looking for pointers to version control the artifacts of OSB projects, what could be version controlled (no binaries) and how do we extract those artifacts?
How do we customize those artifacts while migrating to different environments in an automated fashion?
Please point me to best practices and gotchas that we should be aware of while dealing with deploying OSB proejcts from test to Prod.
Thanks in Advance!!

After reading the threads mentioned by Deba, I'm able to get this all worked out with SBConsole itself. Experts, please review my approach below and let me know if I have overlooked anything.
Simple advantage I see in using sbconsole is that it requires less maintenance, i.e. avoids rolling out another IDE (Eclipse -Workshop plug-in) to IT developers and at the same time provides the functionality that we are looking for. Currently, JDeveloper is our primary IDE, so we thought it's best to wait till OSB development gets integrated into JDev.
This is the deployment workflow which worked for us,
Developer:
1)Develops Proxy services using SBconsole in Dev environment.
2)Creates sbconfig.jar by using the export functionality available in System Administration link in sbconsole
3)Checks-in ALL the files present in the above jar into version control under the proxy service project name
4) Creates customization file using the customization file link in System Administration and modifies the value for each environment i.e. creates two files test_customfille, prod_customfile
5)Checks-in the customization files into version control under the same proxy service project
Promotion to Test and Prod
1) From the source control, service proxy is built (actually the jar file of all files including the custom file is created)
2) SCP proxy_sbconfig.jar file to Test or Prod box
3) Follow the steps mentioned in Auto deploy of ALSB/OSB artifacts - Proxy, WSDL and webservices...
4) Depending on the server, test or prod, pick the right customization file and deploy using ANT.
Thanks!!

Error code: MobileMe Services has encountered a problem and needs to close - I get this message everytime i open Outlook and it slows down opening? This problem started when itunes updated

Error code: MobileMe Services has encountered a problem and needs to close
I get this mesage everytime i open Outlook and it slows down opening. This problem started when itunes updated. What do I do to solve this?

Hi turingtest2 (you pass, BTW): Thanks for the speedy reply. MobileMe doesn't appear in the list of programs which can be uninstalled. I tried the link you suggest: http://support.microsoft.com/mats/Program_Install_and_Uninstall but when I tried to "Run Now", I get the error message: " Troubleshooting cannot continue because an error has occurred... etc.... [code 80072F8F]" So googled this error & found a tool called (80072f8f) Repair Tool - I'm leery to download yet more stuff from non-microsoft sites -- any recommendations?

HT4436 i am receiving a message when I open Microsoft Outlook MobileMe Services has encountered a problem and needs to close. How can I resolve?

I am receiving a message when I attempt to open Microsoft Outlook on my PC. it says "MobileMe Services has encountered a problem and needs to close".
Does anyone know how I can resolve this problem?

Please see this thread:
https://discussions.apple.com/message/24830816#24830816

Services in CRM 4.0 and CRM 5.0

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