CRM 5.0 IC Webclient Issue - Upgrading OS to Windows Vista and I.E 7.0

Question

Dear Gurus,
I'm supporting CRM 5.0 and right now, users are running the IC
Webclient on Internet Explorer v 6.0. Recently, there has been
plans to upgrade the OS on users' PC to Windows Vista and it
comes with I.E 7.0. I checked the Product Availability Matrix on
SAP and found that there is a patch to cater for I.E 7.0.
My users are also using CTI function. However,there is no patch for CRM SAP Groupware Connector for IE 7.0.
Please assist. If CTI cannot function with IE 7.0, my users will
be stuck with OS Windows XP.

Answer 1

Dear John,
Thank you for your reply. I am a newbie in this area. Do bare with me for my inquiries on the subject.
For my customer's implementation, the ICI interface has been configured to communicate to external communication management software from Nortel.
I raised such an inquiry because, per my checking on the PAM for CRM 5.0, the information on SAP Groupware Connector is parked under the Web Browser tab. Per my understanding,the Groupware Connector executes message synchronization
between the CRM server and the Groupware server, in this case, it would be the AMC server.
I was wondering on:
1. the impact it would have on the above matter, if patches were to be applied on the server
2. whether there is a relation between the Group Connector and ICI interface, that would cause an impact on IC Webclient if patches for the browser upgraded is applied to the CRM server. There is no patch available for Groupware Connector for I.E 7.0.
The patches to be applied are for the following components:
SAP_ABA     - Cross-Application Component
SAP_BASIS - SAP Basis Component
SAP_AP - SAP Application Platform
SAP_BW - BBPCRM
Please assist. I'd appreciate your help.
p/s: Are you using IE 7.0 with CRM? Was the server patch process a challanging one? Hope you can share. TQ