CRM 5.2 groupware integration error....

Question

Hi,
I've set up Server side groupware integration of CRM 5.2 with MS outlook. The BPs are getting exchanged from CRM to Outlook and vice versa.
Activities and Tasks are flowing from CRM to Outlook.
But when Outlook tasks and activities are saved, the connector creates an error dump file. This is created for new tasks and activities as well as for any changes to tasks and activities with source as CRM.
The error message is:
<subject>Organizer's mail id is not mapped to a business partner in CRM online</subject>
<description>Organizer's mail id is not mapped to a business partner in CRM online</description>
The employee is maintained in Org Structure with email ID. Are there any other setting to be maintained for email ID mapping??
Thanks!
Cheers,
Aarthi.

Answer 1

Pls check the following:
1) Check Groupware Connector locks:
Check the Current Locks in the AdminTool.exe, that is available in the Connector installation folder. Check if the current user (from which the appointment or contact change is triggered) is locked. If the user is locked, attempt unlock user, however if the user continues to be in the locked state, report the problem to the components EP-KM-CRM-EXC (MS Exchange) or EP-KM-CRM-LOT (Lotus Domino).
2) Check UserList.xml:
Open the UserList.xml, that is available in the connector installation folder and check  the availability of the current useru2019s id (SMTP  address of the organizer from which the appointment or contact change is triggered).
If the user id does not exist in the file, provide an update for the corresponding Business Partner from CRM. Before giving the update check if the smtp address is assigned for that partner in the Address Dependent Communication section. If not, assign the correct email address and provide an update for the Business partner, After that update check if the id is included in this file.
u2022     If the ID is included in UserList.xml, restart the connector service and provide an update for that appointment or contact in groupware and check if this is transferred to CRM.
u2022     If the ID is not included in the UserList.xml, even after the update of Business Partner from CRM, report the problem to the CRM-MW-GWI-GWA component.
3) Check Applist.xml:
a)     Open the Applist.xml, that is available in the connector installation folder and check the availability of appid=ACT.
If that is not available,
Navigate to the u201CMaintain Groupware Object Selection Fieldsu201D and u201CMaintain Groupware Object Selection and Retrievalu201D IMG views, and check if ACT is available there. If not, maintain BUPA information over there. And trigger the download of  GWA_GWO_SELRET. (To get help regarding this, refer the Groupware Integration setup and load guide). After that download is complete, restart the connector service. After that, check if ACT is available in applist.xml. If not, report the problem to CRM-MW-GWI-GWA component.
b)     Check if the category you have entered in the category field of the Appointment or Task, starts with CRM_ACT. If not, prefix the category with CRM_ACT. (To create Master category list, refer the Groupware Integration setup and load guide)
3) Check Email ID u2013 USERLIST mapping:
Select  the email ID of the organizer in the Appointment or Task. Navigate to the MBMANDTSTORE table, and select the record for which MBKEY = {email-id} (all the email Ids will be present in Upper case) and MBGROUP = u2018USERLSITu2019.
u2022     If the record does not exist, check if the Email ID is assigned for that partner in the address dependent communication of the Business Partner master data. If not, assign the correct email ID and save this change in the Business Partner application. Check if this record can be found after this change.
u2022     Otherwise report the problem to CRM-MW-GWI-GWA component.