CRM Case partner table
Hello
Does anybody know what the name of the table where the CRM Case partner is stored?
I know CRM Case attributes - SCMG_T_CASE_ATTR, but it does not contain the partners to this CASE document.
Looking forward to hear more!
Best regards
Bent Holm Nielsen
Hello!
We have a problem with that table. In webui, I add a partner to the case, but table CRMD_CASE_INDEX is not updated. What is the problem?
Regards,
Javier
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Hi,
Can anyone guide me on how to find a partner(contractor for e.g) in CRM ?
Regards,Hi
Goto SE11.
Type but*.
Hit Display..
There are various business partner tables. Everything you need should be there.
Regards
Darren -
Activities linked to CRM case object
Hi all,
I know I can get activities related to a case with the API: e.g. use if_crm_cmg_api~get_elements where bor_type = 'BUS2000126'.
Does anyone know which database table(s) this information comes from? E.g., where can I look up which activities are linked to a CRM case on the DB layer?
Kind regards,
Dean.I think this relation is stored in table CRMD_BINREL.
Best regards,
Thomas Wagner -
Get CRM Case details from follow up task activity
Hi all,
I have created a follow up task from a CRM Case.
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Also, I tried with the Task GUID in the CRM_ORDER_READ, ubt I cannot get the Case details or GUID from there...
Any idea on how can I solve this?
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GuillermoHi, thanks for replying.
Yes, I thought the same. That's why I used the CRM_ORDER_READ to get the docflow. But I'm not getting any data with that.
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Error "CRM business partner could not be mapped to an ERP customer
Hello experts
Kindly help
I am creating quotation in crm web UI and when i save it it gives warning message "CRM business partner 65451 could not be mapped to an ERP customer"
when i checked in ECC system for same quotation it is avaialble there .
Then why this warning message is coming
rplyHello
You have to define mapping between CRM and ERP customer. The information which customer is associated with which BP is stored in CRM in table CRMM_BUT_CUSTNO and but0id. Use transaction PIDE on the ERP side to form mapping. Then work with load of customers.
Such error appears when data about BP is entered in document directl but system couldn't find mapping in tables above. Hope it helps.
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How can I sort the partner table (ICCMP_BTPARTNER/PartnerTable)?
Hi all,
we run a crm 5.0 system and are currently in a change of release to version 7.0. In 5.0 the sort order of the partner table within a serviceticket can be controlled by customizing (Customer Relationship Management -> Basic Functions -> Partner Processing -> Define Partner Determination Procedure -> User Interface Settings).
In 7.0 these settings seem to be ignored. The sortation is by the technical id of the partner function. Is there any new customizing for that? Or is there no sortation supported?
Same issue is within the dropdownlistbox of the partner functions in ICCMP_BTPARTNER/AddView. I want to sort the dropdownlistbox as well.
Thanks for your help.
Best regards.
BenDone.
I realized it with two methods...
CALLED in WD_CREATE_CONTEXT
METHOD read_customzing_for_sortation.
Variablen
DATA: lr_gdc TYPE REF TO if_crm_ui_data_context.
DATA: lr_serviceticket TYPE REF TO if_bol_bo_property_access.
DATA: lr_entity TYPE REF TO cl_crm_bol_entity.
DATA: ls_ui_settings TYPE comc_partner_uis.
DATA: lv_proc_type TYPE crmt_process_type.
DATA: lv_det_proc TYPE comt_partner_determ_proc.
DATA: lt_partner_fct TYPE TABLE OF crmc_partner_pdp.
DATA: ls_partner_fct TYPE crmc_partner_pdp.
Daten zurücksetzen
CLEAR: gt_partner_sort_cust.
Globalen Datenkontext ermitteln
CLEAR: lr_gdc.
TRY.
lr_gdc ?= cl_crm_ui_data_context_srv=>get_instance( iv_controller = me ).
CATCH cx_root.
ENDTRY.
CHECK lr_gdc IS BOUND.
Aktuelles Serviceticket ermitteln
CLEAR: lr_serviceticket, lr_entity.
CALL METHOD lr_gdc->get_entity
EXPORTING
name = if_iccmp_global_data_cont_con=>gdc_currentserviceticket
RECEIVING
value = lr_serviceticket.
CHECK lr_serviceticket IS BOUND.
lr_entity ?= lr_serviceticket.
CHECK lr_entity IS BOUND.
Vorgangstyp ermitteln
CLEAR: lv_proc_type.
TRY.
lr_entity = lr_entity->get_related_entity( 'BTOrderHeader' ).
CHECK lr_entity IS BOUND.
CALL METHOD lr_entity->get_property_as_value
EXPORTING
iv_attr_name = 'PROCESS_TYPE'
IMPORTING
ev_result = lv_proc_type.
CATCH cx_root.
ENDTRY.
CHECK lv_proc_type IS NOT INITIAL.
Partnerschema ermitteln
CLEAR: lv_det_proc.
SELECT SINGLE part_determ_proc
FROM crmc_proc_type
INTO lv_det_proc
WHERE process_type EQ lv_proc_type.
CHECK lv_det_proc IS NOT initial.
Customizing für Partnerschema auslesen
CLEAR: ls_ui_settings.
SELECT SINGLE *
FROM comc_partner_uis
INTO ls_ui_settings
WHERE determ_proc EQ lv_det_proc.
Partnerfunktionen in Sortierreihenfolge der Tabelle hinzufügen
APPEND ls_ui_settings-header_fct_1 TO gt_partner_sort_cust.
APPEND ls_ui_settings-header_fct_2 TO gt_partner_sort_cust.
APPEND ls_ui_settings-header_fct_3 TO gt_partner_sort_cust.
APPEND ls_ui_settings-header_fct_4 TO gt_partner_sort_cust.
Im Customizing können nur die ersten vier Partnerfunktionen angegeben werden, restliche Partnerfunktionen nachlesen
CLEAR: lt_partner_fct.
SELECT * FROM crmc_partner_pdp
INTO TABLE lt_partner_fct
WHERE determ_proc EQ lv_det_proc.
Partnerschema durchgehen und ggf. fehlende Partnerfunktionen hinzufügen
LOOP AT lt_partner_fct INTO ls_partner_fct.
READ TABLE gt_partner_sort_cust FROM ls_partner_fct-partner_fct TRANSPORTING NO FIELDS.
IF sy-subrc NE 0.
APPEND ls_partner_fct-partner_fct TO gt_partner_sort_cust.
ENDIF.
ENDLOOP.
ENDMETHOD.
and
CALLED in DO_PREPARE_OUTPUT
METHOD sort_partner_table.
Variablen
DATA: lr_sorted_collection TYPE REF TO cl_bsp_wd_collection_wrapper.
DATA: lr_entity TYPE REF TO cl_crm_bol_entity.
DATA: ls_partner_sort_cust TYPE comt_partner_fct.
DATA: lv_partner_fct TYPE crmt_partner_fct.
Daten zurücksetzen
CLEAR: lr_entity, lr_sorted_collection.
Neue, sortierte Collection initialisieren
CREATE OBJECT lr_sorted_collection.
Vor der Sortierung nach Customizing einmal nach Partnernummer sortieren, damit zweite Sortierung später korrekt ist
me->typed_context->btpartner->collection_wrapper->sort( iv_attr_name = 'PARTNER_NO'
iv_sort_order = if_bol_bo_col=>sort_ascending
iv_stable = abap_true ).
Partner-Sortier-Customizing durchgehen
LOOP AT gt_partner_sort_cust INTO ls_partner_sort_cust.
Partnertabelle durchgehen
CLEAR: lr_entity.
lr_entity ?= me->typed_context->btpartner->collection_wrapper->get_first( ).
WHILE lr_entity IS BOUND.
Partnerfunktion ermitteln
CALL METHOD lr_entity->get_property_as_value
EXPORTING
iv_attr_name = 'PARTNER_FCT'
IMPORTING
ev_result = lv_partner_fct.
Wenn Partnerfunktionen gleich, dann Entität in neue, sortierte Collection schreiben
IF lv_partner_fct EQ ls_partner_sort_cust.
lr_sorted_collection->add( lr_entity ).
ENDIF.
Nächsten Eintrag
lr_entity ?= me->typed_context->btpartner->collection_wrapper->get_next( ).
ENDWHILE.
ENDLOOP.
Neue, sortierte Collection an Stelle der alten Collection setzen
me->typed_context->btpartner->collection_wrapper->clear( ).
me->typed_context->btpartner->collection_wrapper->set_collection( lr_sorted_collection ).
ENDMETHOD. -
Hello CRM Experts,
We have assigned survey to Transaction ( Activities , Lead , Opportuninity ) . Transaction is being created and Questionnaire ( Survey ) is filled . Then Transaction is saved . Transaction ID is generated . We want name of the Table in which survey Results (answers) are store.
As we get the tables for Questions of surveys.
We not able to find the tables where all surveys Results (i.e may filled by Business Partners,Users etc) are store.
Please suggest.
Regards.
Anup.HI Anup,
The list of all tables used in surverys are as follows
CRM_SVY_DB_MT CRM Surveys: Media Type
CRM_SVY_DB_MTT CRM Surveys: Media Types (Text Table)
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CRM_SVY_DB_SA Survey Applications
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CRM_SVY_DB_SSC CRM Surveys: Survey Schema
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CRM_SVY_DB_SV CRM Surveys: Assessable Survey Values
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Abishek -
Query in expdp with case-sensitive table and columnname
Hi,
I've got a problem with exporting some specific rows of a table.
The problem is a case-sensitive table and column name. I've tried this in a parfile:
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logfile=dpumpdir1:test.log
tables="Data"
query="Data":'"where "DataID" = 11"'
but it ended like this:
ORA-31693: Table data object "Data" failed to load/unload and is being skipped due to error:
ORA-06502: PL/SQL: numeric or value error
ORA-31605: the following was returned from LpxXSLSetTextVar in routine kuxslSetParam:
LPX-314: an internal failure occurred
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However I've managed to compile the function without error:
CREATE OR REPLACE FUNCTION EXPDP RETURN NUMBER IS
h1 number;
v_job_state varchar2(4000);
BEGIN
h1 := dbms_datapump.open(operation=>'EXPORT',job_mode=>'TABLE',job_name=>'HARRY10');
dbms_datapump.add_file(h1,'example1.dmp','DPUMPDIR1');
dbms_datapump.add_file(h1,'example1.log','DPUMPDIR1',filetype => dbms_datapump.ku$_file_type_log_file);
dbms_datapump.metadata_filter(handle => h1,name => 'NAME_EXPR',value => 'IN (''Data'')',object_type => 'TABLE');
dbms_datapump.data_filter(handle => h1,name => 'SUBQUERY',value => 'WHERE "DataID" = 1');
dbms_datapump.start_job(h1);
DBMS_DATAPUMP.WAIT_FOR_JOB (h1,v_job_state);
DBMS_OUTPUT.PUT_LINE(v_job_state);
RETURN NULL;
END EXPDP;But when I execute I get:
ORA-31626: job does not exist
ORA-06512: at "SYS.DBMS_SYS_ERROR", line 79
ORA-06512: at "SYS.DBMS_DATAPUMP", line 938
ORA-06512: at "SYS.DBMS_DATAPUMP", line 4592
ORA-06512: at EXPDP", line 5
ORA-06512: at line 5
Probably not my day :(
By the way... how can I Format the text as a script?
Edited by: [Logik on 19.04.2013 11:01 -
Best Practice For SAP CRM Case Management
Hi,
Could someone please point to best practices for CRM Case Management. I have lokked all over and I found all the best practices except for case management.
Your assistance will be appreciated.
MartinHi Martin,
I was just working on case management and there is no best practice documentation but the following link was most helpful.
http://help.sap.com/saphelp_nw04/helpdata/en/5c/5d79287a9afc47a62e5197b582cc97/frameset.htm
Let me know if you need further assistance. -
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Hi Gurus,
We will implement a Case Management in CRM 7.0 EHP2 and EP 7.31 with KM.
The Client needs Clasifications and Search of the documents in Case Management, the number of documents could be 1,000, 000 aprox...
I thing are 2 options :
1) The documents are stored in CRM Repositories, and KM access him, (I know this is posible using WebDAV repositories), but I do not know if this could affects in some way the process in Case Management. And if CRM repositories can store the huge volume of documents.
2) The documents are stored in KM Repositories, and CRM access him.
-¿Is this posible?.
-¿CRM can access the documents without problem?
-How can store the documents to KM on line from CRM Case Management?
What is the best solution?.
Please Help.
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Read CRM Business Partner Classification data from buffer/memory
Hi,
Can anybody help me to read CRM Business Partner Classification data from buffer/memory ? I have a Z- function module in BDT but inside that, I am not able to read the classification data(4th tab). I have the Partner nu,mber and GUID.
Thanks and regards
Arijit GhoseHi JE,
Please let me know if you find the solution to this problem.
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BAPI to Update Title of Business Partner ( Table BUT000 )
Hi
Which BAPI can be used to Update the TITLE field of Business Partner ( Table BUT000 ) ?
Warm Regards
Moderator message - this forum is not meant to replace research that can be EASILY done by the OP. Please read the Research Resources and Rules of Engagement sticky for links.
Edited by: William Eastman on Nov 16, 2009 2:59 PMBAPI_ISUPARTNER_CHANGE
Use this bapi
pass corresponding X in PARTNERDATAX along with PARTNERDATA
Regards,
Prajakta -
Hi All,
iam confused about KNA1 table. It stores general data for customers. Does it mean we have a different records in KNA1 for partner function payer,sold to,ship to etc.
Can someone explain in detail about partner function tables.. VBPA is sales order partner function table. which is delivery partner and billing partner table.
regards
sachinHi,
thanks a lot for the reply.
Could you aslo pls tell me the link between account group and partner function...sometimes i reaaly get confused since i have not worked a lot on these.
for eg.
in XD01, i select account group "sold to party" and fill in all the address fields etc and all the shipping and sales tabes and save it. the system gives a customer no . no if i go in change mode of this customer master and see the partner tab, all partnerr functions like sold to , bill to, ship to etc will be there with same customer number !!!. this customer master will have only one adrdress i entered in general tab..... and when i see in kna1, i can see the address for this customer.
now after doing the above
if i now create another customer with account group, "ship to" and fill in all information like general , shipping info,sales info etc and save it, the customer no will be generated. if i see this customer in changes mode, in the partner tab, i can again see all the partner functions with same cusomer no,
now if i attach this ship to party to sold to party in first step and see in kna1, whihc address is visible to me, the sold to or ship to.
regrads
sachin -
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I have extended the CRM Case with some new fields but when I change values in any of these new fields, the Change History assignment block doesn't record the old and new values.
Case: UI component/View - CRMCMP_CMG/Header
Change History view : LOGOVERVIEW
Has anyone encountered such an issue? For me it looks like an issue with Standard SAP but couldn't find any releveant OSS notes.
Regards,
AkashDear,
I know it's been a while since the question has been raised, but I'm putting the solution just in case someone run into this post.
The solution is simple and does not require any development. In attribute profile that is assigned to case you have to assign your custom developed case attributes and mark the "Log" column as checked (last column).
regards,
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