CRM On Demand Customer Support Webinars

All, if you click on Training and Support link in the upper right of your On Demand application you will see under News and Announcements a webinar "Common Issues in CRM On Demand Analytics" scheduled on Thursday October 8 at 2:00 PM MT. This will be the first of several webinars hosted by CRM On Demand Customer Support.
Edited by: bobb on Oct 1, 2009 7:22 PM

Bob,
Thanks for notifying us, do you know if these will be recorded as watching sessions at 2am means you don't remember terribly much of it at 7am... ;-D
cheers
Alex

Similar Messages

Webinar by CRM On Demand Customer Support

Join us for this live Web event sponsored by CRM On Demand Customer Support. Jose Valle and Damien Joly will present some of the top CRM On Demand Web Services issues that customers face and how you can manage or avoid them. They will point out good resources that can help and tips for logging Web Services service requests, when all else fails.
Join us for this free event!
Date: December 3, 2009
Time: 1:00 pm (Pacific Standard Time; GMT -8 hours)
How to join:
1.     Dial 1-866-682-4770 to access the conference line.
2.     Enter the conference code – 4215989 and press #
3.     Follow the instructions to record your name and press #
4.     Enter the meeting passcode – 4215989 and press #
5.     Follow the instructions below to join the web portion of the conference.
The Web Conference
Go to the Oracle Web Conference site: https://conference.oracle.com/imtapp/app/prelogin.uix
Prior to the event:
Click the New User button to check your system compatibility.
To join the event:
1. Enter the conference information In the Join Conference box:
Conference ID: 164165718
Your Name
2. Click the Join Conference button.

Bob,
Thanks for notifying us, do you know if these will be recorded as watching sessions at 2am means you don't remember terribly much of it at 7am... ;-D
cheers
Alex

How to enable Custom Objects in offine edition of CRM On Demand

Hi,
We need to enable Custom Objects in the offline edition of CRM On Demand so that Sales Reps can capture the additional information while they are in the field. I wanted to know how do we enable the Custom Objetcs in the offline edition.
Any pointers would be of big help.
Thanks,
Prashant

Hi, Offline edition doesnt support custom objects or any other object that is not available as part of the default offline solution. Hope it helps
-- Venky CRMIT

Literally the worst customer support experience I've ever had to deal with -- Why don't they let their customers speak to supervisors on demand?

Call 1: I spoke to them to see if I was eligible for an upgrade. It turned out they had accidentally counted a temporary phone switch to an old device as an upgrade. The representative was extremely slow minded and took over an hour to read through my notes and process what I was saying happened, consulting with his supervisor multiple times. He claimed to have noted everything and told me I had to go to a verizon store to verify in person that I was still using my original phone, and that then I would be able to get an upgrade immediately.
Trip to the store: Drove an hour only to be told by the store rep that there were NO NOTES on my account about the issue and there was nothing he could do to help me and that I'd have to call customer support again. The store was closing in 20 mins and customer support seems to take 45 minutes minimum to resolve anything, so I left.
Call 2: Asked a woman to speak to a supervisor about the guy who wasted 2+ hours of my life and gas money. She put me on hold for a long time, came back and said they were all busy right now, would I like to leave my complaint with her? I said no thank you, I will keep waiting. She said ok, and proceeded to hang up.
Call 3: Asked a different woman to speak to a supervisor, she put me on hold for a long time and then told me that since I wasn't an authorized user I could not speak to one... lol ok. Had a family member call and authorize me.
Call 4: Asked a guy to speak to a manager. He insisted on taking the complaint himself. Why would I trust someone to take a complaint about their colleague possibly sitting a few desks away when many of them have proven to be incredibly incompetent already? It sounded like we were making progress... then he hung up too.
Call 5: Asked yet another woman to speak to the manager. She demanded a reason, I told her it was to make a complaint and she told me about a dozen times that the managers would just tell her to take the complaint. I insisted, she refused... finally I threatened to close all of our accounts unless she let me speak to a manager. She said they couldn't right now since the office was closing soon, but that one would call me within 24-48 hours. I'd bet my life savings that never happens. At that point I tried to talk to her about the original upgrade issue, and she said her system had suddenly crashed and that I'd have to call back the next day... Seriously???
Absolutely unreal how horrible their customer support is. Will be switching to T-Mobile immediately.

Having worked in customer service, I have some experience with this kind of situation. Reps are typically trained to make all attempts to handle complaints by themselves, because there are obviously many more reps than supervisors. They're usually REQUIRED to fully authorize the account and to get the whole situation from the customer prior to referring you to a supervisor. One of the biggest problems is that many customers think that demanding a supervisor is a way to guarantee you will get what you want. If the reason for your request to escalate isn't a valid one, the supervisor won't give in to you either.
There are plenty of times in my own experience, especially as a brand new rep out of training, that I took a long time to research and get an understanding of the issue. Yes, I wasn't moving at light speed, but that doesn't make me an idiot. It means I was trying to gather as much info s possible to try and deal with the issue. But I had plenty of customers tell me I was stupid and to transfer them to my supervisor, simply because I took longer than their patience could tolerate to get all the details I needed.
I have never had a job that I executed flawlessly day in and day out. Maybe you have and that's why you can't tolerate a person taking a little longer to wrap their head around the issue, but I'd rather doubt it.
I also don't think you will find reps who work at light speed and utilize a magic wand to fix people's issues at T-Mobile, either, but I guess it never hurts to try.
Just to clarify: I do not work for Verizon and never have. I worked for a residential phone and internet company.

Does Oracle CRM on Demand support GetMapping method for Web Services Integration???

I am designing an integration package that will push contacts from my domain to Oracle CRM on demand contacts and vice versa based on mapping saved by users...
Please send some examples if this is still supported by Oracle CRM...
Or some alternative for getting the display name and the customfieldId from CRM (Admin)

AFAIK there is no such mapping available, however you may want to take a look at this Support Community thread that discusses the migration and even gives some samples.
Jani Rautiainen
Fusion Applications Developer Relations
https://blogs.oracle.com/fadevrel/

How to execute an internal WebService from CRM On Demand?

Hello,
I would like to know how to execute an internal WebService, for example Contact's WebService, from CRM On Demand?
I have seen in the online documentation:
"An integration event is a mechanism for triggering external processes that are based on changes (create, update, delete, associate, dissociate) to the records in Oracle CRM On Demand.
You can specify which fields on a record that you want to track. If your company wants to use workflow rules to create integration events, contact Customer Care to request support for Integration Event Administration and to specify the total size of the integration event queues that you require".
I have this option activated. In fact, I have tried to create a workflow rule to assign an integration event to call the WebService process, but I couldn't do it...
Thank you and regards.

Hi, sorry for the late answer. I now understand what you are trying to do, it is an automatic approach so you will need to use integration events.
So if custom object 2 field is changed you have to generate an integration event with a workflow that triggers when modified record is saved. The event should be transfered to the queue you defined.
What you need is an external componenet e.g. java component that is running in an application server and polls every (let's say 30 seconds for events in the queue. If there is an event in the queue you will need the custom object 3 Id and the value for the field you would like to update and afterwards you can update the related customonject3 record with a ws call.
If you use java you can start the timer with a servlet lifecycle event (when application is up start the timer for polling)
Best Regards
SL

CRM On-Demand References

Hi, Im looking for customer references using SAP CRM On-Demand. Could you please share the following details regarding your CRM On-Demand Implementation?
1. COMPANY PROFILE
==== Country:
==== Company size:
2. IMPLEMENTATION
==== Time:
==== Complexity:
==== Team structure:
==== Main functions and features:
3. AFTER GO LIVE
==== Are you satisfied with the solution?
==== Are you satisfied with SAP Support covered in the license fee?
==== Who is responsible for the administration services?
4. MIGRATION FROM HOSTED TO CRM ON PREMISE
==== Do you envisage a migration or perhaps it has already been done?
5. IMPORTANT POINTS TO CONSIDER
==== Strengths
==== Weaknesses
==== Lessons learned
Thanks in advance, Best regards, Stephanie.

only oracle have two application server.

Integrating CRM On Demand with EBS (12.1.3) using BPEL

Hi,
I am working on POC for the integration between EBS and CRM On Demand. We are EBS R12.1.3 and have SOA Suite 10g.
We are planning to use BPEL to do this communication between EBS and CRM OD. Is this something that is possible using BPEL. In additional to BPEL, do we need Java coding or any other language coding?
I donwloaded the Account WSDL from the CRM OD website. Created a new BPEL Process using that WSDL. I read that we need to pass the login credentials using a soap header. Can you please let me know how we can do this in a BPEL Process.
Any pointers would help me alot.
Thanks in advance.
Thanks,
Sreenivas.

Hi,
I found a document about using this feature with EBS 11i. I could not find any document that says it is not supported.
http://simplelogic.in/casestudy/Oracle_EBS_11i_Resumable_Space_Allocation_For_Manufacturing_Sector.pdf
Regards,
Bashar

RIDICULOUS customer support and invoice due to fraud - Still not resolved since April

I am posting my story from the past 9 and a half months here only because I’ve tried many many other ways to get in touch with Verizon about issuing a billing credit but have received TERRIBLE customer service during this entire time. I am now trying any other means possible to get in touch with the proper people at Verizon to get this matter resolved. It is a very long story, but this has been our life since April.
Beginning in April, we received a couple emails stating that there had been a change on our wireless account. Thinking nothing of it, we continued on until the three phones on our account started getting shut off. Calling Verizon, they stated that there were indeed changes made to our account and they shut our phones off to prevent any future changes. We had to cancel our online MyVerizon account to prevent hacking into the account to make changes.
Weeks went by with our phones being turned off for days at a time and the fraudulent international minutes starting to rack up. Every time we called customer service, they would ask us if we were making the hundreds and hundreds of minutes of calls to and from Jamaica and Cuba – no, we only make less than 50 minutes of calls a month. They would eventually turn our phones back on but it would never be fixed.
After many weeks, approximately 30-40 hours spent on the phone with tech and customer support, wasting a day of vacation to work on this problem in a Verizon store, approximately 5,000 fraudulent international minutes, and a $10,725.48 bill for April (YES almost 11 THOUSAND DOLLARS), the problem was finally solved. The final outcome was to credit back all the fraudulent charges on the next bill, and I demanded 6 months free service because of all the inconvenience we had to deal with.
During the next bill, there was a credit balance of $1,029.44, which made sense to me because our monthly bill is between $150-$160, plus about half a month of having our phones shut off. After our normal monthly charges, the May bill had a credit balance of $871.55. The June bill was fine. The July bill was fine. The August bill was fine – a $414.26 credit balance with the words “DO NOT PAY” next to the balance. The September bill is when it hit the fan again.
On the September bill, there were $986.02 of “Other Charges”, mainly state sales tax and the Federal Universal Surcharge. $838.08 of it was specifically on the one line that only has a $9.99 monthly access charge. Does $838.08 of sales taxes and surcharges on a $9.99 monthly charge make sense to anyone?
I called on October 10th– the person who I spoke with said they would ‘research’ it and call me back by 4:00 that day. Never did. I called back on 10/22 said they agreed with me that $986.02 of “Other Charges” does not make sense. He was able to credit back those charges, but they would not appear until the next bill and it should still leave a $261.10 credit balance.
Then the October bill came in the mail with no credits issued. I called on 11/12 and found out that the supervisor from the last person who said the amounts should be credited back would call me by 11/14, but they would push them to call me on the 12th instead. Never called back on the 12th. Never called back on the 14th. That’s when our phones were shut off again because of non-payment.
I called back on 11/14 and was transferred from customer service, to fraud, to customer service, to billing, to fraud, to financial services, to customer service. Finally the last person I spoke with said it was a billing issue and she would fill out the necessary paperwork to get the charges reversed and our phones turned back on. The credits should appear on our next bill (where have I heard that before). And she even gave me her email address so we could follow up with each other.
The November bill had arrived and on it there was now a $1,059.65 balance due! Again, messages were received demanding payment. I reached out to the last person via email on November 25, November 26, November 27, December 4, December 9, and December 16. I am not surprised that I have never received a response from them.
I called customer service on 12/3 where the person submitted all my information into fraud to have them investigate. She then gave me a ticket number and stated I needed to call fraud. I called fraud on the afternoon of 12/3 and was on hold for over an hour with no one picking up. I called back on 12/4 and fraud stated they cannot give billing credits, so I was transferred to financial services, who said they only accept payments. Then I was transferred to customer service. That person agreed that something was wrong and would ‘research’ it and call me back the next day –they never did.
I called customer service on 12/10 and they said it is a fraud issue – that the sales taxes from the $10,725.48 bill back in April finally caught up and were billed on September’s bill. I asked why I would be liable for sales taxes on an invoice I was NOT liable for? They said since it was a fraud issue, I would have to speak with them. So I was then transferred to fraud, who said they would need to research it and call me back later in the day. Of course, they never called back.
Once our phones were shut off again for non-payment, I called back on 12/11, demanding to speak with a supervisor of a department who could issue credits. I again was transferred 9 times between customer service, financial services, billing, fraud, and back again. I did learn that the bill was so high because we haven’t made any payments in the months after the fraud. I said that we were promised 6 months free, and there was a credit balance, and that our bills, with the credit balance, said “DO NOT PAY” on them, why would I make a payment? No one could explain, other that our bill is so high because we haven’t made a payment.
Finally, on 12/11 I was able to speak with a young woman who again said she submitted paperwork to the billing department to have them look at it. The process would take 24-48 hours. She also gave me her email address, and she’s been very responsive to my inquiries regarding the status, even though there have been no status updates. On 12/16 I spoke with her again and she said she hasn’t heard back yet, but at least she was able to turn our phones back on.
On 12/16, my wife visited a Verizon store in hopes that an actual human may be able to help. The representative in the store called customer service and received the same run around and was bounced around to several different people. My wife then got on the line with a helpful customer service rep (I believe the same rep who has at least been responding to my emails, although she cannot resolve the matter). This woman at least found out that the original over credit was for international taxes that would come at a later, unknown date. This was never told to us and thought it was the 6 month credit of service we demanded and hence, have not paid Verizon since the credit was applied in May (with the words "DO NOT PAY" written on each bill). My wife then spoke with someone in "customer relations" who offered only $150 to resolve this $1,000 issue. After stating we wouldn’t accept anything less than the full amount, she then gave the name and number of a customer service manager. The manager returned my wife's call promptly but argued that nothing could be done because we have not paid our bill in 7 months. She would not listen to history of what has taken place and would not accept our offer to pay December's bill for our normal monthly service and then continue forward. That phone call was disconnected at 4:30PM EST on 12/16. Four voicemails have been left for her and as of 12/17 at 1:30PM EST, none have been returned and the "manager's" name is no longer on the voicemail box for that phone number, when it was on the first attempts to reach her.
We are giving until 12/20 to settle this issue. I see two options: 1.)We will take our money and sign up with a different carrier. Verizon will not receive payment for the amount that is said to be owed, since we do not owe this money, and we will go to the state attorney general. Or 2.) Our account can be credited, this issue settled, and we will continue to be happy customers, who pay on time, in full, every month, dating back more than a decade. This, again, has taken an astronomical amount of time and energy to try and settle this. We really should be receiving another 6 months free service.

Take verizon to small claims court, do it now. Pay the small court fee and take them to court.
You must also write a certified return receipt letter to Verizon's remittance address and dispute all the amounts in question.
Get all your paperwork together and names places and dates of contact, see the judge. Its that simple.
Don't even bother jumping through hoops with verizon wireless. But do as I told you to protect yourself and your rights and your credit. Verizon has to answer court summons. Let them come to you. Let them contact you and settle.
I doubt you will get six months free. But hey it doesn't hurt to try.
Good Luck

*New Dates For* Upcoming Support Webinars & Info About Support

Dear Oracle Primavera Customers:
As of November 2009, the Oracle Primavera software support team has completed the migration and integration to Oracle Global Customer Support. This is an exciting time for the support organization, as we will now utilize and leverage the same tools and resources. Additionally, our clients will have one centralized location when contacting the support organization. We are sending this message to provide a brief reminder of how you can contact Oracle Support and where to go if you have questions.
Contacting Support
Please use your Oracle Support Identifier (SI) to contact Oracle Support either via the My Oracle Support portal or by telephone:
- [My Oracle Support |https://support.oracle.com/CSP/ui/flash.html]
- [Global Support Phone Numbers|http://www.oracle.com/support/contact.html]
Support Identifiers were sent to directly supported customers in October 2009. If you misplaced your SI or never received one, please call the [Oracle Support hotline|http://www.oracle.com/support/contact.html] .
If you contact Oracle Support by telephone, please note that Oracle's Customer Care team will take the call. The Customer Care team handles initial logging of all issues received by telephone, local language support and translation, exception handling, and handling of all non-technical questions and issues. The Customer Care team is available to handle all questions related to a customer's Support Identifier (SI) and can walk through the My Oracle Support registration process and logging of a new Service Request (SR), if needed.
Technical Service Requests logged by customers either directly via My Oracle Support or via the Customer Care team will be automatically routed to the appropriate Primavera Support Engineer for technical issue triage, analysis, and resolution. Once your request is assigned to an Engineer, you can speak directly to the Engineer regarding the status of your request by calling the [Oracle Support hotline |http://www.oracle.com/support/contact.html] and entering your service request number. Doing so will transfer your call directly to the Engineer working on your request.
Need Help?
•Please plan to attend one of our upcoming live Support webinars. This webinar will review the information you need to work effectively with Oracle Global Customer Support. Below are the details for both the conference call and web conference for the webinars in late March and on April 1, 2010.
[Primavera Webinar Conference Call Dial In Information |https://strtc.oracle.com/imtapp/app/imtdocvw.jsp?did=10274761&docToken=ZGlkPTEwMjc0NzYxJm1JRD02NDk3NDYyJmlzQ29udmVydGVkPXRydWUmaXNBcmNoaXZlPWZhbHNl]
Pass code for the web conference and conference call is Primavera
Web conference link is below each session date/time
Tuesday, March 30, 2010 11AM US Eastern Time
[https://strtc.oracle.com/imtapp/app/sch_mtg_details.uix?mID=6497462]
Wednesday, March 31, 2010 2PM US Eastern Time
[https://strtc.oracle.com/imtapp/app/sch_mtg_details.uix?mID=6497477]
Thursday, April 1, 2010 11AM US Eastern Time
[https://strtc.oracle.com/imtapp/app/sch_mtg_details.uix?mID=6497485]
- For questions about your Support Identifier (SI), issues with My Oracle Support and/or questions about how to use My Oracle Support, please contact Oracle Support Customer Care by calling the [Oracle Support Hotline|http://www.oracle.com/support/contact.html] .
- For questions about Oracle support processes, systems, the support model and/or training on My Oracle Support, please visit the [Primavera Welcome Center on My Oracle Support|https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=888813.1] .
We look forward to speaking with you at an upcoming Support webinar and assisting you with your continued success with Oracle Primavera applications.
Regards,
Oracle Primavera Customer Support

CREATE TABLE #Tickets (
TicketNo VARCHAR(4)
,DateUpdated DATETIME
GO
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-01'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-05'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-07'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-03'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-09'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-11'
GO
GO
SELECT *
FROM #Tickets
GO
GO
CREATE TABLE #tempDist (
NRow INT
,TicketNo VARCHAR(4)
,MinDate DATETIME
,MaxDate DATETIME
GO
CREATE TABLE #tempUnUserdDate (
TicketNo VARCHAR(4)
,MissDate DATETIME
GO
INSERT INTO #tempDist
SELECT Row_Number() OVER (
ORDER BY TicketNo
) AS NROw
,TicketNo
,Min(DateUpdated) AS MinDate
,MAx(DateUpdated) AS MaxDate
FROM #Tickets
GROUP BY TicketNo
SELECT *
FROM #tempDist
GO
-- Get the number of rows in the looping table
DECLARE @RowCount INT
SET @RowCount = (
SELECT COUNT(TicketNo)
FROM #tempDist
-- Declare an iterator
DECLARE @I INT
-- Initialize the iterator
SET @I = 1
-- Loop through the rows of a table @myTable
WHILE (@I <= @RowCount)
BEGIN
-- Declare variables to hold the data which we get after looping each record
DECLARE @MyDate DATETIME
DECLARE @TicketNo VARCHAR(50)
,@MinDate DATETIME
,@MaxDate DATETIME
-- Get the data from table and set to variables
SELECT @TicketNo = TicketNo
,@MinDate = MinDate
,@MaxDate = MaxDate
FROM #tempDist
WHERE NRow = @I
SET @MyDate = @MinDate
WHILE @MaxDate > @MyDate
BEGIN
IF NOT EXISTS (
SELECT *
FROM #Tickets
WHERE TicketNo = @TicketNo
AND DateUpdated = @MyDate
BEGIN
INSERT INTO #tempUnUserdDate
VALUES (
@TicketNo
,@MyDate
END
SET @MyDate = dateadd(d, 1, @MyDate)
END
SET @I = @I + 1
END
GO
SELECT *
FROM #tempUnUserdDate
GO
GO
DROP TABLE #tickets
GO
DROP TABLE #tempDist
GO
DROP TABLE #tempUnUserdDate
Thanks,
Shridhar J Joshi
<If the post was helpful mark as 'Helpful' and if the post answered your query, mark as 'Answered'>

Why do I always get redirected with customer support?

So today I went on the phone with Verizon just to figure out why my internet speed has been slow because I finally got the time too. I used to get around a 2.5 - 3 Mbps speed connection and now I only get a 1.5 Mbps or so connection. This originally happened after a Verizon tech agent came to our house and said that our speed was "too high and it shouldn't be that high" when my internet connection dropped. So he went over to the cable lines down the street and lowered my connection and then comes back and says its fixed. Now he didn't fix anything or do anything for that matter. I had to login MYSELF into my Verizon account on my modem which brought the internet up again. So basically, I paid for the Verizon agent to come and lower my speed and gained nothing from it. However, I still pay the same price as before for the 3 Mbps connection...
Now I went through the customer support on the phone to talk about this and they redirected me again and again and again probably at the very least 6 or more times. Everytime I got to a technical support, they would redirect me to a billing support and so forth. I told my problem over and over to no avail. All I want is my 2.5 - 3 Mbps speed again which I used to have... I STILL pay for the 3 Mbps connection when I only get around 1.5 Mbps now.
I feel like this is it... I can't handle this anymore, everytime I go to Verizon customer support I get redirected at least 5+ times for over 2-3 hours just to get one problem fixed. Half the time these morons don't even know what they're doing and just redirect me over and over again.
I'm thinking of simply changing to another ISP.

Before you change ISP I would demand a refund for the period of time your speed was subpar. It is true that for a number of different reasons your line may no be able to give reliable higher speeds. If you want to save some $$ look into the 3/1 FIOS plan, that is what I have. It is not an obvious choice on the VZ web site but the price is very fair IMO
Hopefully by posting here one of the verizon reps will "hook you up" no pun intended.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

How to implement MVG liked function in CRM on demand

Is there any where we can create a MVG(Multi Value Group) liked field in Crm on demand, that's a field can input more than 1 value.Thanks in advance.

Hi, Custom ones cannot be configured. Standard Ones like SR-Solutions, Activity-Users are pre-built and available. The option is to think about creating custom web applets using WS
-- Venky CRMIT
Edited by: Venky CRMIT on May 20, 2009 1:56 PM
Edited by: Venky CRMIT on May 20, 2009 1:56 PM

Serveral questions to CRM On demand release 16

Hi All,
I am using trial version of Oracle CRM On Demand release 16, and I have serveral questions to ask:
1. In the help document "Administering Oracle CRM On Demand/Business Process Management/Creating workflow Rule Actions" mentioned that we can create an Update value action but I can't find this function in workflow rule action.
So do we have to pay for this function just as "Assign a Book action"?
2. I can't add new values to Service Request's Status picklist, it's a read-only one.
Is there any way to achieve this?
Thanks for any suggestion!

Hi
1.The Action 'Update Value' is availble under Triger Event-'Before Modified Record Saved'.
I am not sure why you have to pay for "Assign a Book action". Thats out of the box functionality.
2. Yes, SR status is a read only picklist. One workaround I can think of is to create a Custom field for Status. Then run a WF to sync the values of the Custom Status field with the Original Status field (particuluarly the Open and close values. That will maintain the integrity of all the SR matrices).

Database size in Oracle CRM On Demand

Can anyone tell me what the database limitations on On Demand are? How many records can one store?
Many thanks in advance
JC

Hi everyone...
I am copying a reply I got from Oracle about Storage Limits. This will be helpfull to all of us.
We recently instituted a new CRM On Demand storage policy. This new policy is significantly more generous than the former policy at no additional charge. We used to offer 30MB pooled storage for Multi-tenant, 45MB for Single-Tenant Standard Edition, and 60MB for Single-Tenant Enterprise Edition (this space covered standard records and attachments).
Customers often think in terms of records and not MB, especially when they are considering importing x million contacts or other records. An average record uses 2KB. We have made the following changes:
Multi-tenant.30MB or 15,000 records. Added 100MB per user for attachments;
Single-Tenant Standard edition. 45MB or 22,500 records. Added 150MB per user for attachments;
Single-Tenant Enterprise edition. More than doubled the 60MB or 70,000 records. Added 200MB per user for attachments;
In summary the new limits are:
Storage Allotment by CRM OD Offering
Records per User
Megabytes for Attachments to Records per User
Multi-Tenant
15,000
100
Single-Tenant Standard Edition
22,500
150
Single-Tenant Enterprise Edition
70,000
200
Partner Relationship Management
5,000
25
Additional Purchase: 10USD per month
50,000
300
A couple of additional notes:
When counting records we are only counting primary data records. Meta-data and configuration records don’t count against the limit. Similarly all of the records stored in the analytics data warehouse, back-up, etc. don’t count against the limit.
Usage is pooled as before (i.e. a customer receives the amount of storage per subscriber as listed above multiplied by numbe! r of subscribers).
You can view the number of users for a Company on the Company Profile in the Licensed Users field.
We have added a number of usage reports in R18 but they are focused on users logged in, what objects they are accessing, and configuration information. They do not include storage yet. Similar to ! our current policy, we will not be actively enforcing this limit against all customers. Instead, we look for customers egregiously abusing the storage limit and notify them so they can correct their usage. These limits should also provide a good guideline when customers are deciding how much data to import (i.e. it may be better to clean the data first and import the million records you really need rather than importing all 10 million records when 90% of them are redundant or obsolete).

How actually Oracle CRM On Demand and Outlook integration works?

Hi Everyone,
Here my question means not how to configure this integration but what is behind this technology. Can someone put some light on technical aspect of it? I wanted to know on what technology this integration is based on and other details if u can provide.
Please help.
Regards,
Abhay

Hello Abhay,
Actually I am not looking for this. I need to know on what this integration is based on? Like if it is based on Webservices, API, HTTPS Request like that...! Can you tell me about it?Unfortunately I cannot share details of the design. If you can tell me what you are trying to do, I'll do my best to provide you with whatever information I have available.
Please also it will be great if anyone can tell me if such integration works fine through Citrix connection?Oracle does not currently certify or support desktop or application virtualization solutions, such as Citrix products, for use with Oracle CRM On Demand. Please refer to "CRM On Demand - Support - Citrix [ID 958822.1]" in http://support.oracle.com for more information.
Thanks,
Sean

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