Why do I always get redirected with customer support?

So today I went on the phone with Verizon just to figure out why my internet speed has been slow because I finally got the time too. I used to get around a 2.5 - 3 Mbps speed connection and now I only get a 1.5 Mbps or so connection. This originally happened after a Verizon tech agent came to our house and said that our speed was "too high and it shouldn't be that high" when my internet connection dropped. So he went over to the cable lines down the street and lowered my connection and then comes back and says its fixed. Now he didn't fix anything or do anything for that matter. I had to login MYSELF into my Verizon account on my modem which brought the internet up again. So basically, I paid for the Verizon agent to come and lower my speed and gained nothing from it. However, I still pay the same price as before for the 3 Mbps connection...
Now I went through the customer support on the phone to talk about this and they redirected me again and again and again probably at the very least 6 or more times. Everytime I got to a technical support, they would redirect me to a billing support and so forth. I told my problem over and over to no avail. All I want is my 2.5 - 3 Mbps speed again which I used to have... I STILL pay for the 3 Mbps connection when I only get around 1.5 Mbps now.
I feel like this is it... I can't handle this anymore, everytime I go to Verizon customer support I get redirected at least 5+ times for over 2-3 hours just to get one problem fixed. Half the time these morons don't even know what they're doing and just redirect me over and over again.
I'm thinking of simply changing to another ISP.

Before you change ISP I would demand a refund for the period of time your speed was subpar. It is true that for a number of different reasons your line may no be able to give reliable higher speeds. If you want to save some $$ look into the 3/1 FIOS plan, that is what I have. It is not an obvious choice on the VZ web site but the price is very fair IMO
Hopefully by posting here one of the verizon reps will "hook you up" no pun intended.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

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WOW! what do you have to do to get a simple customer support answer?

Error 213:19

Thank you for the response, Pat.
I'm not very good with computer chatting. the replys' didn't really
help. II have resolved the issue on my own. I needed to change to
administrator privileges, even though I was logged in as one. Once
again, thank you for the response. Jason
Pat Willener http://forums.adobe.com/people/pwillener created the
discussion
"Re: WOW! what do you have to do to get a simple customer support answer?"
To view the discussion, visit:
http://forums.adobe.com/message/5789766#5789766

When going to payment information, why does it say to "please contact customer support to complete this transaction"

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Why? Presumably because there is a problem of some kind.
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fukawi2 wrote:
kingheaven wrote:[Fri Feb 13 10:34:37 2009] [crit] [client 127.0.0.1] (13)Permission denied: /home/icefox/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable
That seems like your problem there - I'm guessing the http user can't access the /home/icefox/ path
Hello , fukawi2
Thanks for your help , you made me realized that , I did change the permission for /home/icefox directory.
What I did for resolving this problem is , modify the /home/icefox permission , make icefox group can access this folder and add http user to icefox group , then , problem resolved.
thanks , fukawi2 !

Anyone know how to contact anyone in Verizon headquarters? Since I'm not getting anywhere with Customer Service

I'd like to express how unsatisfied we have been with Verizon on an issue that has been ongoing now since March 14, 2014. It involves an upgrade on one of our lines. After all these months, phone call with customer service, Tech support, and visits to a Verizon stores, I would hope that there are ample notation on our acct but since I've had to explain the situation on a bi-weekly time frame, I would assume that no one has documented any contacts.
We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction. But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s. Within 24 hrs, the phone failed. After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager. The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon. A CLAIM on a 24 hr old phone!! A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store. Within 2 weeks - issues began to occur with the replacement phone. Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous. If I billed Verizon for my time, perhaps the situation would have been resolved more quickly. Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs. We are talking at least 2x a month for the course of 5 1/2 months. Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet.
Not once were we offered a new phone or replace the phone. Not until today. Replace the phone with the same phone that my daughter has grown to hate. So basically a 3rd phone - same phone. She is not interested in this phone any longer. She dealt with this phone model for far too long.
Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4. So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost. So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it. Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits?
Every rep at the stores, every rep in tech support would provide a different reason for the issue. Finally, tech support advised not to download apps. WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS??? We are talking about a 20 yrs college student who attends school in another state. Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store? Once-ok Twice-maybe BUT for 5 months?
She's not eligible for an upgrade. She will be stuck with a phone that she had grown to hate. And I with customer service which I've grown to hate.
Finally, The Edge. Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge. Each rep gave me 4 different information. 1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge. 2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter. My son currently has an Iphone 5 and is eligible for the Edge early upgrade. He would not have to return his Iphone 5 so my daughter could use it. However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines. 3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1. 4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects.
After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone. After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective. She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade. So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program. Once again, we are the ones having to be inconvenienced and go thru all these steps. Did I mention she is going to be studying abroad in Italy beginning Nov? So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me. Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition. Do you see the irony in that?
I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon. Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract. No effort in customer retention what so ever. That was a phone call on Thursday.
And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle. I am not in the position to discuss hassle and time after 5 months of getting that with Verizon. Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch. It was my loyalty and satisfaction with Verizon that has kept me from switching all these years. Something Verizon clearly does not appreciate.
So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers? Where I am that I can trust what I'm being told?
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.

Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

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Any plans to rectify this with a software update?

Thanks but I've already done this and all the various other tips that appear on here (turning off location settings, app functions, siri etc etc)
It's quite annoying as I feel that I can't use my phone to it's full potential for fear of casuing damage.

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I hate to state the obvious but get your serial number then call them.
How to find the serial number of your Apple hardware product

Anybody having trouble with customer support?

I bought LIGHTROOM 4 from amazon.com, and did not get a readable serial number. So far, I have been on the chat with the support people 5 times, have provided proof of purchase, and have been told that I would receive the re-issued serial number in 24 - 48 hrs. Each time, they fail to contact me as promised. Is customer service and support with ADOBE a joke? I can understand the need to protect the software and follow safeguards, but if they tell you that they will contact you in 24 hrs, then that's what they should

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Have a good day!
--Matt

Can't get through to customer support

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Hi Beansy21,
Please refer to the link below to contact the customer support:
http://helpx.adobe.com/contact.html
Regards,
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Why do I always get redirected with customer support?

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