CRM On demand server IP Range

Is the IP range for all possible crm on demand environments published? We are validating outbound tokens and would like to define one range in our firewall if possible instead of doing it one off for any new environment identifiers we encounter.
thanks.

only oracle have two application server.

Similar Messages

Failed to load data from CRM On Demand. ServerThe server is temporarily una

Hi,
I would just like to ask if any of you are encountering this error when sending SOAP requests to CRMOD. Is this just because CRM On-Demand is down?
Failed to load data from CRM On
Demand. ServerThe server is temporarily unavailable. Please try again later.
thanks,
John

Hi Royston,
The instance that we are accessing is: https://secure-ausomxdsa.crmondemand.com.
I assume that it's a test environment. So I navigated to (https://ebusiness.siebel.com/odcustomercare/support/alerts/staging/index.asp) "Staging & Test Environments" -> "Planned Maintenance - Staging" (since there is no Testing link) and saw a calendar of downtimes which didn't quite match-up to the date when we encountered the error. We encountered the error on November 25, which was marked on the calendar as a planned 8-hour downtime. During that day we didn't encounter continuous downtime but just erratic spurs of the the error. Am I looking in the right place? Thanks

Error while calling siebel crm on demand web service

Hi.
Has anyone encounter this problem before while trying to invoke the Siebel crm on demand web services? Please help.
Also, do I have to set up the SSL Trust Key and trust file to include the Siebel crm SSL cert?
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.generalException
faultString: com.ibm.wsspi.channel.framework.exception.ChannelException: com.ibm.wsspi.channel.framework.exception.ChannelException: Invalid trust file name of null
faultActor: null
faultDetail:

Hi, yes I only use jax-ws to generate client artifacts for On Demand. I can imagine for first time user you have really big problems to generate the client code... The reason for this is in most cases the size of the wsdl files.
What you can do is.
1. Think about what you really need of the selected wsdl. eg. if it is account do you need all related objects like PlanAccount etc?
2. If you know what you need start to delete the not needed definitions from the wsdl and try the generation of client afterwards.
Best Regards
SL

Consumer Contact's Web Service CRM On Demand: Problem to do an operation!

Hi,
I'm trying to consume a Web service offered by CRM On Demand, namely it is the Contact object.
The steps I followed were:
1) Download the file .wsdl associated with contact from CRM On Demand
2) Generate Proxy web service from JDeveloper 10g (version: 10.1.3)
3) Configure the client to consume the resource and to do, for example, the contact’s insertion.
I can make a login and a logout on the Web Service correctly, but when I try to do an insertion I can’t do it.
The log generated by JDeveloper when running the client is as follows:
WARNING: Unable to connect to URL: https://secure-ausomxgfa.crmondemand.com/Services/Integration due to java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
error: java.rmi.RemoteException: ; nested exception is:
HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
java.rmi.RemoteException: ; nested exception is:
HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
at crmondemand.runtime.Contact_Stub.contactInsert(Contact_Stub.java:283)
at crmondemand.ContactClient.contactInsert(ContactClient.java:96)
at crmondemand.ContactClient.main(ContactClient.java:71)
Caused by: HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
at oracle.j2ee.ws.common.util.exception.JAXRPCExceptionBase.<init>(JAXRPCExceptionBase.java:93)
at oracle.j2ee.ws.common.util.exception.JAXRPCExceptionBase.<init>(JAXRPCExceptionBase.java:89)
at oracle.j2ee.ws.client.ClientTransportException.<init>(ClientTransportException.java:33)
at oracle.j2ee.ws.client.http.HttpClientTransport.invokeImpl(HttpClientTransport.java:144)
at oracle.j2ee.ws.client.http.HttpClientTransport.invoke(HttpClientTransport.java:121)
at oracle.j2ee.ws.client.StreamingSender._sendImpl(StreamingSender.java:169)
at oracle.j2ee.ws.client.StreamingSender._send(StreamingSender.java:111)
at crmondemand.runtime.Contact_Stub.contactInsert(Contact_Stub.java:265)
... 2 more
The HTTP Proxy Server settings (Tools-> Preferences-> Web Browser and Proxy) in JDevloper is:
- Host name: www-proxy.au.oracle.com
- Port: 80
- Exceptions: xpvmware | *. oracle.com | *. peoplesoft.com | *. jdedwards.com | *. mlab.jdedwards.com | *. oracle.com | *. peoplesoft.com | *. jdedwards.com | * . mlab.jdedwards.com
- No authentication.
I'm not sure if it's a problem with HTTP proxy server settings or URL/ENDPOINT problem, because maybe I am trying to access an incorrect URL.
If I try to access from the browser to this URL I can't access the wsdl, so I do not know if this address is correct, but is specified in the file. Wsdl:
<soap:address location="https://secure-ausomxgfa.crmondemand.com/Services/Integration" />
For this reason, I supposed that it is correct...
I have tried to access via URL with the follows:
- https://secure-ausomxgfa.crmondemand.com/Services/Integration
- https://secure-ausomxgfa.crmondemand.com/Services/Integration/Contact
- https://secure-ausomxgfa.crmondemand.com/Services/Integration/Contact?wsdl
In all I have the next response from the Internet browser:
<?xml version="1.0" encoding="UTF-8" ?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<soap:Fault>
<faultcode>soap:Client</faultcode>
<faultstring>Client</faultstring>
<detail>
<ErrorCode>SBL-ODU-01001</ErrorCode>
<ErrorMessage>An invalid command was specified: doGet with no data</ErrorMessage>
</detail>
</soap:Fault>
</soap:Body>
</soap:Envelope>
Since the client generated, I have tried with the follows:
1) System.setProperty("javax.xml.ws.BindingProvider.ENDPOINT_ADDRESS_PROPERTY", endpoint);
2) myPort.setEndpoint(endpoint);
where endpoint = "https://secure-ausomxdsa.crmondemand.com/Services/Integration" + ";jsessionid=" + idSesion;
or "https://secure-ausomxdsa.crmondemand.com/Services/Integration" (with both options I can do the operation...)
and idSesion = logon("https://secure-ausomxdsa.crmondemand.com/Services/Integration",USERNAME,PASSWORD);
Do you know what is the correct URL (endpoint)?
Is that a correct HTTP proxy server configuration to invoke a Web service CRM On Demand? But so, what is the correct setting? And if it is a good configuration, what am I doing wrong?
The source code from my client is:
String idSesionFull=null, idSesion=null, endpoint=null;
try {
crmod.DefaultClient myPort = new crmod.DefaultClient();
System.out.println("Invoking: " + myPort.getEndpoint());
ListOfContact list = new ListOfContact();
ListOfContact outlist = new ListOfContact();
Contact[] contacts=new Contact[2];
Contact contact=new Contact();
//ContactWS_ContactInsert_Input in=new ContactWS_ContactInsert_Input();
//ContactWS_ContactInsert_Output out=new ContactWS_ContactInsert_Output();
// Login WS (HTTPS)
//URL = "https://secure-ausomxdsa.crmondemand.com/Services/Integration"
idSesionFull=conexionWS_CRM.logon(URL,USERNAME,PASSWORD);
idSesion = conexionWS_CRM.getSessionId(idSesionFull);
//Another option I have tested: endpoint = "https://secure-ausomxdsa.crmondemand.com/Services/Integration" + ";jsessionid=" + idSesion;
endpoint = "https://secure-ausomxdsa.crmondemand.com/Services/Integration";
myPort.setUsername(USERNAME);
myPort.setPassword(PASSWORD);
myPort.setEndpoint(endpoint);
System.setProperty("javax.xml.rpc.service.endpoint.address", endpoint);
System.setProperty("javax.xml.rpc.security.auth.username", USER);
System.setProperty("javax.xml.rpc.security.auth.password", PASSWORD);
System.setProperty("javax.xml.ws.BindingProvider.ENDPOINT_ADDRESS_PROPERTY", endpoint);
// Add contacts
for (int i = 0; i < contacts.length; i++) {
contact.setContactId("WSCRM"+i);
contact.setContactFirstName("JDeveloper"+i);
contact.setContactLastName("prove"+i);
contact.setCellularPhone("77777777"+i);
contact.setExternalSystemId("1234"+i);
contacts=contact;
list.setContact(contacts);
//in.setListOfContact(list);
//in.setEcho("OFF");
outlist=myPort.contactInsert(list,"OFF"); //<--- Is it correct????
Contact[] results = new Contact[2];
Contact result = new Contact();
for (int i = 0; i < contacts.length; i++) {
results=outlist.getContact();
System.out.println("ID:"+results[i].getContactId()+" Name:"+results[i].getContactFirstName());
// Logout WS (HTTPS)
logoff(URL, idSesion);
} catch (Exception ex) {
System.out.println("error: "+ex);
ex.printStackTrace();
logoff(URL, idSesion);
Any idea to solve this problem?
Thank you very much in advance for any help.
Edited by: user12158402 on 03-nov-2009 12:39
Edited by: user12158402 on 03-nov-2009 12:45
Edited by: user12158402 on 03-nov-2009 12:47

Hi Royston,
thank you for your help, but unfortunately I have the same error message.
Here is the XML I use, I added the authentication that you provided me.
<?xml version="1.0" encoding="utf-8"?>
<soapenv:Header>
 <wsse:Security>
 <wsse:UsernameToken>
 <wsse:Username>EUROMASTERFR/AELMASKOUNE</wsse:Username>
 <wsse:Password>aqwAZE19</wsse:Password>
 </wsse:UsernameToken>
 </wsse:Security>
</soapenv:Header>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:tns="urn:crmondemand/ws/account/10/2004" xmlns:xsdLocal1="urn:/crmondemand/xml/account">
<soap:Body>
<tns:AccountWS_AccountQueryPage_Input>
<tns:PageSize>10</tns:PageSize>
<xsdLocal1:ListOfAccount>
<xsdLocal1:Account>
<xsdLocal1:CurrencyCode/>
<xsdLocal1:AccountName>IBM</xsdLocal1:AccountName>
</xsdLocal1:Account>
</xsdLocal1:ListOfAccount>
<tns:StartRowNum>0</tns:StartRowNum>
</tns:AccountWS_AccountQueryPage_Input>
</soap:Body>
</soap:Envelope>
but for (xmlns: WSSE = "http://schemas.xmlsoap.org/ws/2002/xx/secext" do not forget to enclose the tag with a '>') I do not know to include it.
Best Regards.
Anas

Importing CRM On Demand Environment Certificates on SOA Suite.

Hi All,
I am trying to invoke CRM On Demand Environment Web Services from a SOA Suite.
Normally for CRM On Demand Environment you will need to import a Certificate as it is an external Environment hosted by Oracle.
I am able to do add the certificate on the server using the keytool and create Identity and Trust, but when I try to invoke SOA Process invoking the CRM OD Web Service, the SOA Process fails
Has anyone tried importing CRM OD Certificates in the SOA Suite.
Regards,
Varun

Download PIM Sync on Demand from your pod's My setup link -> Data Integrations

How to execute an internal WebService from CRM On Demand?

Hello,
I would like to know how to execute an internal WebService, for example Contact's WebService, from CRM On Demand?
I have seen in the online documentation:
"An integration event is a mechanism for triggering external processes that are based on changes (create, update, delete, associate, dissociate) to the records in Oracle CRM On Demand.
You can specify which fields on a record that you want to track. If your company wants to use workflow rules to create integration events, contact Customer Care to request support for Integration Event Administration and to specify the total size of the integration event queues that you require".
I have this option activated. In fact, I have tried to create a workflow rule to assign an integration event to call the WebService process, but I couldn't do it...
Thank you and regards.

Hi, sorry for the late answer. I now understand what you are trying to do, it is an automatic approach so you will need to use integration events.
So if custom object 2 field is changed you have to generate an integration event with a workflow that triggers when modified record is saved. The event should be transfered to the queue you defined.
What you need is an external componenet e.g. java component that is running in an application server and polls every (let's say 30 seconds for events in the queue. If there is an event in the queue you will need the custom object 3 Id and the value for the field you would like to update and afterwards you can update the related customonject3 record with a ws call.
If you use java you can start the timer with a servlet lifecycle event (when application is up start the timer for polling)
Best Regards
SL

Integrating CRM On Demand /JDEE

Hello Experts,
We have a requirement of integrating CRM On Demand and JDEE with SOA Suite as an middle ware.
For initial development phase we have attempt to log in to CRM OD and able to create a Session ID and log out using JAVA code available @ http://www.webbasedcrmsoftware.com.au/crm-on-demand-tutorials/65-java-access-to-crm-on-demand
When we run the same log in java code from the SOA BPEL @ http://www.oracle.com/technetwork/topics/ofm-siebel-blog-postings-092216.html
String sessionString = "FAIL";
String wsLocation = "https://yourinstance.crmondemand.com/Services/Integration";
String headerName;
try
// create an HTTPS connection to the OnDemand webservices
URL wsURL = new URL(wsLocation + "?command=login");
HttpURLConnection wsConnection = (HttpURLConnection)wsURL.openConnection();
// disable caching
wsConnection.setUseCaches(false);
// set some http headers to indicate the username and password we are using to logon
wsConnection.setRequestProperty("UserName", "myusername");
wsConnection.setRequestProperty("Password", "myencryptedpassword");
wsConnection.setRequestMethod("GET");
// see if we got a successful response
if (wsConnection.getResponseCode() == HttpURLConnection.HTTP_OK)
// get the session id from the cookie setting
for (int i=0; ; i++)
headerName = wsConnection.getHeaderFieldKey(i);
if (headerName != null && headerName.equals("Set-Cookie"))
// found the Set-Cookie header (code assumes only one cookie is being set)
sessionString = wsConnection.getHeaderField(i);
break;
String formattedID = sessionString.substring(sessionString.indexOf("=")+1,sessionString.indexOf(";"));
setVariableData("SessionID",formattedID);
//System.out.println("Session ID: " + sessionString);
catch (Exception e)
System.out.println("Logon Exception generated :: " + e);
we are not able to get session ID :(
Are we missing some thing :( like importing CRM-OD certificate to Weblogic Server?
Please some one guide me

So does it work on one server and not the other?
Also -
String wsLocation = "https://yourinstance.crmondemand.com/Services/Integration";
wsConnection.setRequestProperty("UserName", "myusername");
wsConnection.setRequestProperty("Password", "myencryptedpassword");
You are changing these in your code - correct?

How to create / Insert Leads in CRM On Demand using WSDL in Bpel

Could any one suggest how to create/insert leads in CRM On Demand through Bpel.
Getting following Error
<remoteFault xmlns="http://schemas.oracle.com/bpel/extension"><part name="code"><code>Server</code>
</part><part name="summary"><summary>Cannot perform NewRecord on the business component 'Lead'(SBL-EAI-04421)</summary>
</part><part name="detail"><detail><detail>
<siebelf:siebdetail xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<siebelf:logfilename xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">siebel.log</siebelf:logfilename>
<siebelf:errorstack xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<siebelf:error xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<siebelf:errorcode xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">(SBL-EAI-04421)</siebelf:errorcode>
<siebelf:errorsymbol xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"/>
<siebelf:errormsg xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">Cannot perform NewRecord on the business component 'Lead'(SBL-EAI-04421)</siebelf:errormsg>
</siebelf:error>
</siebelf:errorstack>
</siebelf:siebdetail>
</detail>
</detail>
</part></remoteFault>

Could any one suggest how to create/insert leads in CRM On Demand through Bpel.
Getting following Error
<remoteFault xmlns="http://schemas.oracle.com/bpel/extension"><part name="code"><code>Server</code>
</part><part name="summary"><summary>Cannot perform NewRecord on the business component 'Lead'(SBL-EAI-04421)</summary>
</part><part name="detail"><detail><detail>
<siebelf:siebdetail xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<siebelf:logfilename xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">siebel.log</siebelf:logfilename>
<siebelf:errorstack xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<siebelf:error xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<siebelf:errorcode xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">(SBL-EAI-04421)</siebelf:errorcode>
<siebelf:errorsymbol xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"/>
<siebelf:errormsg xmlns:siebelf="http://www.siebel.com/ws/fault" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">Cannot perform NewRecord on the business component 'Lead'(SBL-EAI-04421)</siebelf:errormsg>
</siebelf:error>
</siebelf:errorstack>
</siebelf:siebdetail>
</detail>
</detail>
</part></remoteFault>

CRM On-Demand References

Hi, Im looking for customer references using SAP CRM On-Demand. Could you please share the following details regarding your CRM On-Demand Implementation?
1. COMPANY PROFILE
==== Country:
==== Company size:
2. IMPLEMENTATION
==== Time:
==== Complexity:
==== Team structure:
==== Main functions and features:
3. AFTER GO LIVE
==== Are you satisfied with the solution?
==== Are you satisfied with SAP Support covered in the license fee?
==== Who is responsible for the administration services?
4. MIGRATION FROM HOSTED TO CRM ON PREMISE
==== Do you envisage a migration or perhaps it has already been done?
5. IMPORTANT POINTS TO CONSIDER
==== Strengths
==== Weaknesses
==== Lessons learned
Thanks in advance, Best regards, Stephanie.

only oracle have two application server.

CRM On Demand Podcast

I would encourage you to checkout the "CRM On Demand Podcast". This site provides a variety of CRM On Demand topics such as:
* Five Things About Performance
* Integration Introduction
* Data Access in Analytics
* Five Things About Book of Business
Go to: http://crmondemandpodcast.com/

only oracle have two application server.

Certification of an App developed on CRM-on-Demand

Hello,
We have developed a very nice hybrid App on top of Oracle CRM-on-Demand.
Now we want to put it in the Apple-app-store for global roll-out.
The question is if there are rules of using some kind of an Oracle certification, allowed naming or reference to Oracle, etc.
Thank you for the guidance,
Kind regards
Erik van de Water

Hi,
in the system classpath of an app deployed on WL 7. Will the <bea installation
home>/user_project/<project name>/application be automatically included in the
classpath ?Not by default no.
Look at your startup scripts.
In your domain, you'll have a startweblogic script. Here you may have defined some inclusions in the POST_CLASSPATH and PRE_CLASSPATH. This script calls
"F:\weblogic7\weblogic700\server\bin\startWLS.cmd"
So check that one out too. It usually just has this:
set CLASSPATH=%JAVA_HOME%\lib\tools.jar;%WL_HOME%\server\lib\weblogic_sp.jar;%WL_HOME%\server\lib\weblogic.jar;%CLASSPATH%
Regards,
Jon
Composed with Newz Crawler 1.4 http://www.newzcrawler.com/

Siebel CRM On Demand User Group

Not sure if this specifically fits under this particular forum but...
Does anyone know if there is a specific Siebel CRM On Demand Users Group? I am aware of the Oracle Application Users Group etc, but I'm not sure if it caters for the On Demand model of Siebel, or just the Enterprise model.
If anyone knows which group(s) serve Siebel CRM On Demand users either globally, regionally or locally (especially in Australia), please post the details.
Regards,
Cameron

Hi Kathy,
I believe a users group would be beneficial in APAC (particularly in regional locations e.g. Australia, New Zealand etc).
I would see it serving multiple roles -:
1. To act as a forum for Siebel CRM On Demand users to share their collective knowledge and experience with the product.
2. To act as a collective voice for Siebel CRM On Demand users.
3. To act as a conduit for communication from Oracle to their customers, and in turn from the customer to Oracle.
4. To promote and facilitate educational offerings and training opportunities.
5. To promote and facilitate networking opportunities.
In a nut shell, it should serve to promote Knowledge, Advocacy, Communication, Education and Networking.
If I'm not mistaken, such groups exist and represent the user base of just about every product that Oracle sells except for Siebel CRM On Demand. I feel that it is important for the Siebel CRM On Demand user base to be able to benefit from a users group similarly representing them.
That being said, I can understand why you would have conflicting opinions on the usefulness of such a tool in APAC. As a region, Asia Pacific is particularly diverse and as such, a users group would have to be capable of representing the interests and needs of each unique demographic.
Regards,
Cameron.

Error messaging through CRM On Demand

Hi,
Does CRMOD has functionality to perform custom error handling. Does anyone know anything about this? Could we possibly utilize it if we are unable to access an SMTP server for sending application error messages via email?
Is there a work around so that we could utilize CRMOD application to send error message emails which occurs during the integration process?
Thanks

You cannot access the SMTP of CRM on Demand but you can create this use your own SMTP server as part of the integration and details can be emailed to you as it happens. I've had a project been completed like this previously

Integrating CRM On Demand with EBS (12.1.3) using BPEL

Hi,
I am working on POC for the integration between EBS and CRM On Demand. We are EBS R12.1.3 and have SOA Suite 10g.
We are planning to use BPEL to do this communication between EBS and CRM OD. Is this something that is possible using BPEL. In additional to BPEL, do we need Java coding or any other language coding?
I donwloaded the Account WSDL from the CRM OD website. Created a new BPEL Process using that WSDL. I read that we need to pass the login credentials using a soap header. Can you please let me know how we can do this in a BPEL Process.
Any pointers would help me alot.
Thanks in advance.
Thanks,
Sreenivas.

Hi,
I found a document about using this feature with EBS 11i. I could not find any document that says it is not supported.
http://simplelogic.in/casestudy/Oracle_EBS_11i_Resumable_Space_Allocation_For_Manufacturing_Sector.pdf
Regards,
Bashar

How to use multiple instances in Oracle CRM On Demand

Hi,
Just wanted to know if we can have multiple instances in Oracle CRM On Demand? Our company has bought licenses for Oracle CRM On demand and have received a single link for the development / staging, but we have two seperate business units that will be using this systems and their processes are completely different....I thing i wanted to ask is if we can have a sub system within a big system without both interfering into each others processes.
I hope it makes sense.
Thanks
Ahmed

Hi Ahmed,
This might be quite possible. Again, it depends on the organizational and technical complexity of both these BU's.
1. There can be different processes in different geographies in which your application might be used. Inorder to achieve this in a single instance of CRM On Demand.
There can be some fields that are specific to certain region, in that case you can use Roles, Access Profiles, Dynamic Layouts to change the Fields of the layouts which will allow the user to enter/read information specific to only that user.
2. Workflows can be used to trigger an event only for users in certain BU defined in your application.
Also the Sales Process is specific to a Role and by configuring them correctly you can make these processes fit your requirements.
3. There are somethings that always remain the same though, like Accounts, Contacts , other entities and the pre-defined relationships, their names. Off-course these can be modified but when modified they apply through the applications. So you won't be able to have different names to the Account entity in the Major BU and the subset BU.
I would suggest you get in touch with Oracle Expert Services if you are looking to get more details on how you can make best out of a single instance.
Good Luck!
Royston

CRM On demand server IP Range

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