CRM Service: Demand replication in R/3

Hi,
This is a case of a firm engaged in carrying out after market service for various OEM products through 3rd party agents (Channel Partners). Replacement Parts required for Service by these Channel Partners are supplied by the parent company. I have a few queries w.r.t. replication between CRM and R/3.
Service Order is created based on end customer request. To perform the requested service, replacement components are required. Identified components are thus specified in 'Spare Parts' tab page. Inventory is maintained in SAP R/3 in a Storage Location assigned to each Channel Partner.
(a) In what form does 'demand for components' (identified under Spare Parts) get replicated in the respective Storage Location in R/3 so that if there is any shortfall in availability, Planning can trigger procurement proposals?
(b) If there is an 'Alternate component' available in place of the requested one, how can we issue it? Where exactly in CRM do we maintain 'Alternate Parts' at a component level for a Product (similar to BOM maintenance in R/3)? Or,
(c) How does BOM in R/3 get replicated in CRM Relationship along with Alternate Part grouping?
(d) Does Service Confirmation (created as a follow-up document to Service Order) post goods issue automatically in the background?
Thanks.
Raj

Hi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
Please refer to the below SAP help document for complete list of configuration activities for service order upload.
http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
<b>Do not forget to reward if it helps</b>
Regards,
Paul Kondaveeti

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WARNING: Unable to connect to URL: https://secure-ausomxgfa.crmondemand.com/Services/Integration due to java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Message send failed: www-proxy.au.oracle.com
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at crmondemand.ContactClient.main(ContactClient.java:71)
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at oracle.j2ee.ws.common.util.exception.JAXRPCExceptionBase.<init>(JAXRPCExceptionBase.java:89)
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... 2 more
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<?xml version="1.0" encoding="UTF-8" ?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<soap:Fault>
<faultcode>soap:Client</faultcode>
<faultstring>Client</faultstring>
<detail>
<ErrorCode>SBL-ODU-01001</ErrorCode>
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</detail>
</soap:Fault>
</soap:Body>
</soap:Envelope>
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where endpoint = "https://secure-ausomxdsa.crmondemand.com/Services/Integration" + ";jsessionid=" + idSesion;
or "https://secure-ausomxdsa.crmondemand.com/Services/Integration" (with both options I can do the operation...)
and idSesion = logon("https://secure-ausomxdsa.crmondemand.com/Services/Integration",USERNAME,PASSWORD);
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String idSesionFull=null, idSesion=null, endpoint=null;
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ListOfContact outlist = new ListOfContact();
Contact[] contacts=new Contact[2];
Contact contact=new Contact();
//ContactWS_ContactInsert_Input in=new ContactWS_ContactInsert_Input();
//ContactWS_ContactInsert_Output out=new ContactWS_ContactInsert_Output();
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//URL = "https://secure-ausomxdsa.crmondemand.com/Services/Integration"
idSesionFull=conexionWS_CRM.logon(URL,USERNAME,PASSWORD);
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endpoint = "https://secure-ausomxdsa.crmondemand.com/Services/Integration";
myPort.setUsername(USERNAME);
myPort.setPassword(PASSWORD);
myPort.setEndpoint(endpoint);
System.setProperty("javax.xml.rpc.service.endpoint.address", endpoint);
System.setProperty("javax.xml.rpc.security.auth.username", USER);
System.setProperty("javax.xml.rpc.security.auth.password", PASSWORD);
System.setProperty("javax.xml.ws.BindingProvider.ENDPOINT_ADDRESS_PROPERTY", endpoint);
// Add contacts
for (int i = 0; i < contacts.length; i++) {
contact.setContactId("WSCRM"+i);
contact.setContactFirstName("JDeveloper"+i);
contact.setContactLastName("prove"+i);
contact.setCellularPhone("77777777"+i);
contact.setExternalSystemId("1234"+i);
contacts=contact;
list.setContact(contacts);
//in.setListOfContact(list);
//in.setEcho("OFF");
outlist=myPort.contactInsert(list,"OFF"); //<--- Is it correct????
Contact[] results = new Contact[2];
Contact result = new Contact();
for (int i = 0; i < contacts.length; i++) {
results=outlist.getContact();
System.out.println("ID:"+results[i].getContactId()+" Name:"+results[i].getContactFirstName());
// Logout WS (HTTPS)
logoff(URL, idSesion);
} catch (Exception ex) {
System.out.println("error: "+ex);
ex.printStackTrace();
logoff(URL, idSesion);
Any idea to solve this problem?
Thank you very much in advance for any help.
Edited by: user12158402 on 03-nov-2009 12:39
Edited by: user12158402 on 03-nov-2009 12:45
Edited by: user12158402 on 03-nov-2009 12:47

Hi Royston,
thank you for your help, but unfortunately I have the same error message.
Here is the XML I use, I added the authentication that you provided me.
<?xml version="1.0" encoding="utf-8"?>
<soapenv:Header>
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</soapenv:Header>
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<tns:AccountWS_AccountQueryPage_Input>
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<xsdLocal1:ListOfAccount>
<xsdLocal1:Account>
<xsdLocal1:CurrencyCode/>
<xsdLocal1:AccountName>IBM</xsdLocal1:AccountName>
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<tns:StartRowNum>0</tns:StartRowNum>
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</soap:Envelope>
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Best Regards.
Anas

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[Middleware Replication-ISU Installation Facts into CRM Service Contract|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/30e51278-00f0-2d10-89a9-ee3d76447650]
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I am trying to invoke CRM On Demand Environment Web Services from a SOA Suite.
Normally for CRM On Demand Environment you will need to import a Certificate as it is an external Environment hosted by Oracle.
I am able to do add the certificate on the server using the keytool and create Identity and Trust, but when I try to invoke SOA Process invoking the CRM OD Web Service, the SOA Process fails
Has anyone tried importing CRM OD Certificates in the SOA Suite.
Regards,
Varun

Download PIM Sync on Demand from your pod's My setup link -> Data Integrations

Serveral questions to CRM On demand release 16

Hi All,
I am using trial version of Oracle CRM On Demand release 16, and I have serveral questions to ask:
1. In the help document "Administering Oracle CRM On Demand/Business Process Management/Creating workflow Rule Actions" mentioned that we can create an Update value action but I can't find this function in workflow rule action.
So do we have to pay for this function just as "Assign a Book action"?
2. I can't add new values to Service Request's Status picklist, it's a read-only one.
Is there any way to achieve this?
Thanks for any suggestion!

Hi
1.The Action 'Update Value' is availble under Triger Event-'Before Modified Record Saved'.
I am not sure why you have to pay for "Assign a Book action". Thats out of the box functionality.
2. Yes, SR status is a read only picklist. One workaround I can think of is to create a Custom field for Status. Then run a WF to sync the values of the Custom Status field with the Original Status field (particuluarly the Open and close values. That will maintain the integrity of all the SR matrices).

Integrating CRM On Demand /JDEE

Hello Experts,
We have a requirement of integrating CRM On Demand and JDEE with SOA Suite as an middle ware.
For initial development phase we have attempt to log in to CRM OD and able to create a Session ID and log out using JAVA code available @ http://www.webbasedcrmsoftware.com.au/crm-on-demand-tutorials/65-java-access-to-crm-on-demand
When we run the same log in java code from the SOA BPEL @ http://www.oracle.com/technetwork/topics/ofm-siebel-blog-postings-092216.html
String sessionString = "FAIL";
String wsLocation = "https://yourinstance.crmondemand.com/Services/Integration";
String headerName;
try
// create an HTTPS connection to the OnDemand webservices
URL wsURL = new URL(wsLocation + "?command=login");
HttpURLConnection wsConnection = (HttpURLConnection)wsURL.openConnection();
// disable caching
wsConnection.setUseCaches(false);
// set some http headers to indicate the username and password we are using to logon
wsConnection.setRequestProperty("UserName", "myusername");
wsConnection.setRequestProperty("Password", "myencryptedpassword");
wsConnection.setRequestMethod("GET");
// see if we got a successful response
if (wsConnection.getResponseCode() == HttpURLConnection.HTTP_OK)
// get the session id from the cookie setting
for (int i=0; ; i++)
headerName = wsConnection.getHeaderFieldKey(i);
if (headerName != null && headerName.equals("Set-Cookie"))
// found the Set-Cookie header (code assumes only one cookie is being set)
sessionString = wsConnection.getHeaderField(i);
break;
String formattedID = sessionString.substring(sessionString.indexOf("=")+1,sessionString.indexOf(";"));
setVariableData("SessionID",formattedID);
//System.out.println("Session ID: " + sessionString);
catch (Exception e)
System.out.println("Logon Exception generated :: " + e);
we are not able to get session ID :(
Are we missing some thing :( like importing CRM-OD certificate to Weblogic Server?
Please some one guide me

So does it work on one server and not the other?
Also -
String wsLocation = "https://yourinstance.crmondemand.com/Services/Integration";
wsConnection.setRequestProperty("UserName", "myusername");
wsConnection.setRequestProperty("Password", "myencryptedpassword");
You are changing these in your code - correct?

Need help integrating the crm on demand in android

HI i am trying to consume the Oracle CRM on demand web services in android
I am doing this with ksoap android but confused with the urls to to declared
right now i am using
private final String NAMESPACE = "document/urn:crmondemand/ws/ecbs/account/10/2004" ;
private final String URL = "https://secure-slsomxvka.crmondemand.com/Services/Account/Query" ;;
private final String SOAP_ACTION = "document/urn:crmondemand/ws/ecbs/account/10/2004:AccountQueryPage";
private final String METHOD_NAME = "AccountQueryPage";
and for login
public static final String ONDEMAND_WS_URL = "https://secure-slsomxvka.crmondemand.com/Services/Integration?command=login";
i can log in and get get session but not sure about how to call the account info data or contact data
SoapObject request = new SoapObject(NAMESPACE, METHOD_NAME);
request.addProperty("Userid", "XXX");
request.addProperty("Password","XXXX");
request.addProperty("ViewMode", "organization");
request.addProperty("BookName", "");
request.addProperty("jsessionid", JSESSIONID);
SoapSerializationEnvelope envelope = new SoapSerializationEnvelope(
SoapEnvelope.VER11);
   envelope.setOutputSoapObject(request);
HttpTransportSE androidHttpTransport = new HttpTransportSE(URL);
try {
          androidHttpTransport.call(SOAP_ACTION, envelope);
          SoapPrimitive response = (SoapPrimitive) envelope.getResponse();
} catch (Exception e) {
Log.e(TAG, "Error"+e)

Hi Prabhu,
Thanks for your reply.
But, I am using the Logo as a Standard text and then using that Logo in the window and I was not able to see the Logo on the Print preview page.
So kindly give inputs on this.
Regards,
Vishnu.

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