CRM to BW extract - All Duration amounts are zero using 0CRM_SALES_ACT_1

Hello,
We are implementing the "CRM 4.0 Interaction Center with Winclient" and are using BW 3.1 for reporting.  The problem we are encountering is we are getting "DURATION" and "Face to Face Duration" amounts that are ZERO when extracting call center activity data using the data source 0CRM_SALES_ACT_1.  This data source feeds into the ODS 0SAL_DS01.  We are expecting the "Duration" amounts to be non-zero and represent the time the call center agent worked on a particular activity.  The data we are testing with has been entered manually and we are not yet connected using telephony server (so we cannot use the CTI data yet). 
Any help regarding how I might solve this problem would greatly be appreciated.  Possibly this is a CRM configuration issue but don't know.
Thanks and Regards,
David Schroeder
John Deere
(309)748-1724

Hi Silvio,
I've experienced a similar problem with this extractor.  I attempted to Initialize Delta with Data Transfer to no avail.  The job ran for 12+ hours and stayed in "yellow" status (0 records extracted).  The following steps worked for me:
1.  Initialize Delta without Data Transfer
2.  Run Delta Update
3.  Run Full Update and Indicate Request as Repair Request
Worked like a champ, data load finished in less than 2 minutes.
Hopefully this will help.
Regards.
Jason

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    LEFT OUTER JOIN cte_SuiteLevel_5 AS SL5 ON SL5.ParentSuiteId = SL4.SuiteId
    LEFT OUTER JOIN cte_SuiteLevel_6 AS SL6 ON SL6.ParentSuiteId = SL5.SuiteId
    LEFT OUTER JOIN cte_SuiteLevel_7 AS SL7 ON SL7.ParentSuiteId = SL6.SuiteId
    LEFT OUTER JOIN cte_SuiteLevel_8 AS SL8 ON SL8.ParentSuiteId = SL7.SuiteId
    LEFT OUTER JOIN cte_SuiteLevel_9 AS SL9 ON SL9.ParentSuiteId = SL8.SuiteId
    LEFT OUTER JOIN cte_SuiteLevel_10 AS SL10 ON SL10.ParentSuiteId = SL9.SuiteId
    SELECT
    SS.[ProjectId],
    SS.[PlanId],
    SS.[ParentSuiteId],
    SS.[SuiteId],
    SS.[ProjectName],
    SS.[PlanName],
    SS.[Path],
    SS.[RecurseLevel]
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    S.[ProjectId],
    S.[PlanId],
    S.[ParentSuiteId],
    S.[SuiteId],
    S.[ProjectName],
    S.[PlanName],
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    FROM
    cte_Suites AS S
    WHERE
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    [Int16]$SuiteID = $Row.Item('SuiteId')
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    $PlanName = $Row.Item('PlanName')
    $Path = $Row.Item('Path')
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    $CUITBuildPath = $CUITPathUNC + '\WebCMS\Instructor'
    "*WebCMS*\Student\*"
    $CUITBuildPath = $CUITPathUNC + '\WebCMS\Student'
    "*WebProduct*\Instructor\*"
    $CUITBuildPath = $CUITPathUNC + '\WebProduct\Instructor'
    "*WebProduct*\Student\*"
    $CUITBuildPath = $CUITPathUNC + '\WebProduct\Student'
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    $CUITBuildPath = $CUITPathUNC
    Write-Output '--------------------------------------------------------------------------------' | Out-File -FilePath $LogFile -Append
    Write-Output 'Test Suite:' | Out-File -FilePath $LogFile -Append
    Write-Output '--------------------------------------------------------------------------------' | Out-File -FilePath $LogFile -Append
    Write-Output " ID:" | Out-File -FilePath $LogFile -Append
    Write-Output " Project: $ProjectID" | Out-File -FilePath $LogFile -Append
    Write-Output " Plan: $PlanID" | Out-File -FilePath $LogFile -Append
    Write-Output " Parent Suite: $ParentSuiteID" | Out-File -FilePath $LogFile -Append
    Write-Output " Suite: $SuiteID" | Out-File -FilePath $LogFile -Append
    Write-Output " Config: $ConfigurationID" | Out-File -FilePath $LogFile -Append
    Write-Output " Name:" | Out-File -FilePath $LogFile -Append
    Write-Output " Project: $ProjectName" | Out-File -FilePath $LogFile -Append
    Write-Output " Plan: $PlanName" | Out-File -FilePath $LogFile -Append
    Write-Output " Config: $ConfigurationName" | Out-File -FilePath $LogFile -Append
    Write-Output " Path:" | Out-File -FilePath $LogFile -Append
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    Write-Output " Build: $CUITBuildPath" | Out-File -FilePath $LogFile -Append
    # --DEBUG ONLY--> Write-Output " Recursion: $RecurseLevel" | Out-File -FilePath $LogFile -Append
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    $ArguementPlanID = "/planid:$PlanID"
    $ArguementTitle = "/title:$Title - $Path (SuiteID: $SuiteID)"
    $ArguementSuiteID = "/suiteid:$SuiteID"
    $ArguementConfigurationID = "/configid:$ConfigurationID"
    $ArguementTFSCollection = "/collection:$TFSCollection"
    $ArguementTeamProject = "/teamproject:$TFSTeamProject"
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    $ArguementBuildDirectory = "/builddir:$CUITBuildPath"
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    $ArguementBuildDefinition = ""
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    $ArguementBuildDirectory = ""
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    $ArguementBuildDefinition = "/builddefinition:$BuildDefinition"
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    try
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    $ExitMessage = $_Exception.Message
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    $ArguementQueryText = "/querytext:SELECT * FROM TestRun WHERE TestRunID=$TestRunID"
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    Write-Host $TCMEXE 'run' '/list' $ArguementTeamProject $ArguementTFSCollection $ArguementQueryText
    Write-Output " $TCMEXE 'run' '/list' $ArguementTeamProject $ArguementTFSCollection $ArguementQueryText" | Out-File -FilePath $LogFile -Append
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    $WaitCount= 0
    while ($WaitingForTestRunCompletion)
    $WaitCount = $WaitCount + 1
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    $WaitCount= 0
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    $WaitCount = $WaitCount + 1
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    Write-Output "--------------------------------------------------------------------------------" | Out-File -FilePath $LogFile -Append
    Write-Output "Summary:" | Out-File -FilePath $LogFile -Append
    Write-Output "--------------------------------------------------------------------------------" | Out-File -FilePath $LogFile -Append
    Write-Output " Total: $TotalTests" | Out-File -FilePath $LogFile -Append
    Write-Output " Passed: $PassedTests" | Out-File -FilePath $LogFile -Append
    Write-Output " Failed: $FailedTests" | Out-File -FilePath $LogFile -Append
    Write-Output " Inconclusive: $InconclusiveTests" | Out-File -FilePath $LogFile -Append
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    $SumInconclusive += $InconclusiveTests
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    # (2.) Connection -- Database connection
    # (3.) ListTestRunID -- List of test run identifiers
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    param
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    [Parameter(Mandatory=$True)]$Connection,
    [Parameter(Mandatory=$True)][String]$ListTestRunID
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    Write-Output "Retrieve test run(s): " | Out-File -FilePath $LogFile -Append
    Write-Output '--------------------------------------------------------------------------------' | Out-File -FilePath $LogFile -Append
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    UNION ALL
    SELECT 1 AS [OutcomeId], 'To Be Determined (1)' AS [StateName]
    UNION ALL
    SELECT 2 AS [StateID], 'In Progress' AS [StateName]
    UNION ALL
    SELECT 3 AS [StateID], 'Completed' AS [StateName]
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    SELECT 4 AS [StateID], 'Aborted' AS [StateName]
    UNION ALL
    SELECT 5 AS [OutcomeId], 'To Be Determined (5)' AS [StateName]
    UNION ALL
    SELECT 6 AS [StateID], 'Needs Investigation' AS [StateName]
    SELECT
    TR.[ProjectId] AS [Project Id],
    P.[ProjectName],
    TR.[TestPlanId] AS [Plan Id],
    TP.Name AS [TestPlanName],
    TR.[TestRunId] AS [Run Id],
    TR.[Title],
    S.[StateID] AS [State Id],
    S.[StateName] AS [State],
    TR.[StartDate] AS [Date Started],
    TR.[CompleteDate] AS [Date Completed],
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    TR.[PassedTests] AS [Passed],
    TR.[IncompleteTests] AS [Incomplete],
    TR.[UnanalyzedTests] AS [Unanalyzed],
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    INNER JOIN cte_State AS S ON TR.[State] = S.[StateID]
    WHERE
    TR.TestRunId IN $($TestRuns)
    ORDER BY
    TR.[StartDate]
    $Command.CommandText = $SQLStatement
    $Command.Connection = $Connection
    $Command.CommandTimeout = 30
    $DataAdapter = New-Object System.Data.SqlClient.SqlDataAdapter
    $DataAdapter.SelectCommand = $Command
    $DataSet = New-Object System.Data.DataSet
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    # (2.) Connection -- Database connection
    # (3.) ListTestRunID -- List of test run identifiers
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    [Parameter(Mandatory=$True)]$Connection,
    [Parameter(Mandatory=$True)][String]$ListTestRunID
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    Write-Output "Retrieve test result(s): " | Out-File -FilePath $LogFile -Append
    Write-Output '--------------------------------------------------------------------------------' | Out-File -FilePath $LogFile -Append
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    SELECT 2 AS [OutcomeId], 'Passed' AS [OutcomeName]
    UNION ALL
    SELECT 3 AS [OutcomeId], 'Failed' AS [OutcomeName]
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    SELECT 8 AS [OutcomeId], 'Not Executed' AS [OutcomeName]
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    SELECT 10 AS [OutcomeId], 'Error' AS [OutcomeName]
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    SELECT 12 AS [OutcomeId], 'Paused' AS [OutcomeName]
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