Crop Marks Inaccurate and do not match document size.

8.5 x 11 acrobat file.
There is no scaling.
When printed to HP5500, or Xerox 7500, the crop marks measure 10.6 x 8.22.
This dimension changes depending on what STYLE of crop marks are selected in the ADVANCED section of the print dialog box.
This happens with Acrobat 7Pro and with Acrobat 9Pro.
This must be an issue with this file because it is repeatable on 2 different printers and with 2 versions of acrobat.
How does acrobat decide where to put the crop marks?
The DOCUMENT BOXES are:
Crop = 8.5x11
TrimBox = 7.99x10.34
BleedBox = 7.99x10.34
ArtBox = 7.99x10.34
So how may I output this file on an 12 x 18 sheet and have accurate crop marks print at 8.5 x 11?

I think whoever is generating the files is exporting or printing to pdf with a 1" oversize page setup. 8.5x11=9.5x12
Then someone else is cropping the file. How is the cropping done? We don't know. Using acrobat's crop tool? Using Pit Stop's crop tool? Another third party plug-in?
These files are actually only at a preflight stage. The order entry people need to see what it is and how to write it up for construction (business forms). They then see that crops marks are trimming into copy and alarm flags go off. The pdf is eventually placed into an indd template with the the called for construction. (perfs, stubs, punches, numbering etc.)
We rarely have positioning problems when we select "crop to trim" when importing.
Now the problem is if I set the document boxes to zero as I mentioned, the order entry people have the same but opposite problem. Inaccurate marks 1" LARGER than they are supposed to be.
The original post was 8.5 x 11 document but the art box,, the actual stuff on the page was 7.99x10.34. In that case I think the artist was being lazy and wanted to take an 8.5 x 11 and add bleed to it. The intent would have been to stretch distort the 7.99x10.34 to 8.5 x 11 when placing the pdf in indd. But none of this explaing why, when printing a pdf from acrobat, the marks we get on the paper (in some cases), do not match what we see on the screen or are not in the correct place. Where is acrobat getting the information to create these marks?

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