Cropping for exporting to jpg

I recently upgraded from CS - so I am trying to figure out how to do something I did so easily before. I have artwork that has been masked. I have masked off everthing but what I want and set the crop area to my wanted artwork.  Then I export to jpg.  The result is my image with all of the masked area showing as white - so my image is small with a huge white border.  I have tried making my artboard the exact size of my image, flatten transperancy...everything I can think of and I still have this problem.  It is like the crop area is just not working, it is exporting the entire thing, even though it has been masked.  I only have one layer of artwork.  What am I doing wrong?

Illustrator is not smart enough to crop to you artboard if you for example have a masked image. As per Monika check Use artbaords in either the export to jpg or save to web/image tab.
I also get thin white hairlines, anyone know what causes these (see the vertical white line at about 60% of the way from the left side). Exporting to different file formats either gets rid of them or moves them to another location so I can frankenstein a working image.

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