Crystal report for Enterprise show latest instance shows URL not found error

hi everyone,
we recently upgraded our BO4.1 platform from SP2 to SP5.
after the upgrade we are getting error while view the latest instance of Crystal report in BI launchpad, this error occurs only for Crystal report and that only when we scheduled in pdf format.
anybody faced this issue before, any idea or resolution?
Thanks in advance.
Regards,
Ganesh

when I click on view latest instance, i am getting below error.
The requested URL /BOE/portal/1503182223/CrystalReports/filename/CREnt_BICS_STS_Check.pdf was not found on this server
but when see the path, I could see the path till /BOE/portal/1503182223/CrystalReports/
is it remaining path, like the “file name” part generated at runtime?
could you please support me, do we need changes required in tomcat?
Regards,
Ganesh

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