Crystal Reports 2008: Failed to load database information

Hi,
I have an application (windows forms) that loads a report as a ReportDocument, and prints it to a predefined printer.
This report is drawing its data from an xml file with an xml schema, both of which have hardcoded paths in the report.
I have built the project into an installer and have installed it on my local machine. Works great, prints fine.
However whenever I install it on another machine (and thus deploy the redistributable) I get the following error when the user tries to print.
CrystalDecisions.CrystalReports.Engine.DataSourceException: Failed to load database information.
Error in File temp_b647a5f7-7ab3-4f76-8154-0063f3b2b394 {1ADFD95E-D1A2-42A9-AC96-E8DBE2B9940A}.rpt:
Failed to load database information. ---> System.Runtime.InteropServices.COMException (0x800002CD): Failed to load database information.
Error in File temp_b647a5f7-7ab3-4f76-8154-0063f3b2b394 {1ADFD95E-D1A2-42A9-AC96-E8DBE2B9940A}.rpt:
Failed to load database information.
I have narrowed the exception in my code down to the following line (which I don't think is the problem)
LabelToPrint.Load(Util.workingDirectory + "Labels\\" + fileName + ".rpt");
LabelToPrint.PrintToPrinter(ps.PrinterSettings, ps, false);
Is there something that I need to set up on the users system that I don't know about? Could the system not have ODBC capability? Any help would be greatly appreciated.
Thanks,
~Adam
PS. I am using VS2008

A sugestion and a question:
Make sure you are using SP 2:
https://smpdl.sap-ag.de/~sapidp/012002523100009038092009E/cr2008win_sp2.exe
msm:
https://smpdl.sap-ag.de/~sapidp/012002523100009159092009E/cr2008sp2_mm.zip
msi:
https://smpdl.sap-ag.de/~sapidp/012002523100009159002009E/cr2008sp2_redistinstall.zip
How are you conencting to the xml? Native (crdb_xml.dll), ODBC, etc.?
Ludek
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Crystal Reports exception: "failed to load database information" error in file guid.rpt file

Please also see attachment (same info as below).
Background
This code works in windows XP (32 bit), using/complied VS2005 with no problems.
Please contact:
Hamid Deljoo at work 416-867-8977 (8am to 4pm EST)
Problem is:
We are migrating this code from XP to windows 7 (using win7 64bit for development to be deployed on win7 PCs 64bit).
When trying to display a crystal report (.rpt) an exception is raised.
Exception info is:
CrystalDecisions.CrystalReports.Engine.DataSourceException was unhandled by user code
Message=Failed to load database information.
Error in File wbstats {CC56070D-0873-4815-BAD5-0DA0FBAEDCB6}.rpt:
Failed to load database information.
Source=CrystalDecisions.ReportAppServer.DataSetConversion
StackTrace:
      at CrystalDecisions.ReportAppServer.ConvertDotNetToErom.ThrowDotNetException(Exception e)
      at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
      at CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext)
      at CrystalDecisions.CrystalReports.Engine.FormatEngine.Export(ExportRequestContext reqContext)
      at CrystalDecisions.CrystalReports.Engine.ReportDocument.Export(ExportOptions options)
      at net.bmogc.cas.ui.ReportViewer.LoadStatsReport(String warmBodyCode) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\ReportViewer.cs:line 739
      at net.bmogc.cas.ui.WarmBodyManage.Stats() in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\WarmBodyManage.cs:line 873
      at net.bmogc.cas.ui.WarmBodyManage.CASAuthgation_ToolStripItem_Click(Object sender, EventArgs e) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\WarmBodyManage.cs:line 593
      at net.bmogc.cas.ui.CASAuthgation.<>c__DisplayClass15.<CreateToolStripItem>b__14(Object sender, EventArgs e) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\Common\CASAuthgation.cs:line 1242
      at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
      at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
      at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
      at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
      at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
      at System.Windows.Forms.Control.WndProc(Message& m)
      at System.Windows.Forms.ToolStrip.WndProc(Message& m)
      at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
      at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
InnerException: System.Runtime.InteropServices.COMException
      Message=Failed to load database information.
Error in File wbstats {CC56070D-0873-4815-BAD5-0DA0FBAEDCB6}.rpt:
Failed to load database information.
      Source=""
      ErrorCode=-2147482931
      StackTrace:
            at CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.Export(ExportOptions pExportOptions, RequestContext pRequestContext)
            at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
      InnerException:
Background info is:
Vs2013 (update 3, latest version) is used.
Installed: Crystal Reports, Support Pack 10 (v. 13.0.10.1385), using 64 bit
VS2013 build settings.

What database are you using?
What database client?
How are you connecting to the database (ODBC, OLE DB, etc.)?
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Crystal reports 2010:Failed to load database information

Hi guys,
I had a vb.net project with crystal reports 2010 for the reporting.The report works fine inside vs 2010.I tried to build an installer for my project using 'Advanced installer'. In Advanced installer there's an option to import the run time engine for crystal reports for .net framework 4.0 which is 'CR Run time 64bit 13_0_1' but since my system and other target systems are 32 bit,I figured to also import the 32-bit version.
But first when i followed the path for the package there was nothing so i downloaded both 32 and 64 bit run time engine then located them i that path.
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Failed to load database information.
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What am i missing?

You have two distinct issue here - one on your dev computer and an unrelated on on the deployed computer.
First your deployment project.
You have to decide how you want to compile the app; 32 bit, or 64 bit?
For 32 bit app, use the 32 bit msm file
For 64 bit app use the 64 bit msm file
Next, you are using Service Pack 1, current SP is #9, so update both your CRVS install (using the install exe) and the deployment project with the correct msm. Links to the msm files and the install exe are in this doc:
SAP Crystal Reports, developer version for Microsoft Visual Studio: Updates & Runtime Downloads
Once you have SP 9 installed, recompile your app making sure it still runs. Then build your deployment project and deploy. See what happens then...
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Crystal Report Error Failed to load Database logon Information

Hi Experts,
We developed a Crystal reports fetching data from a BI Query. When we run the report from Crystal Report Desginer it runs perfectly.
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Moved to SAP Integration kit forum

Failed to load database information. Crystal Reports Server 2008

Received the following error message:
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Hi Vilari,
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Just check with the connection type you are using.
Is the SQL connection with user credentials are working fine.
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Hi,
Running,
Crystal Reports Server 2008 v1.
MySQL database
Oracle Application Server 10.1.3.5
Redhat Enterprise Linux 5
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I have also read a few ports stating the drivers are included with the crystal reports install ... true or false?
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Still no go ..
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To setup the environment variables I created a file called env.sh and put it in /opt/crystal/bobje/setup/oracle/, where /opt/crystal was my install path. This ensured that it got called by the /opt/crystal/bobje/setup/env.sh script which runs as part of the System init scripts to initialize the environment. The following is what I put in my file (again for the 32-bit 11g R2 instant client):
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Crystal 2011 Failed to load database information error when upgrading from 2008.

I'm unable to get past this error. Error in File ~tmp34887ec5d7e6780.rpt: Failed to load database information.
Configured Windows 2008 64 bit Server
Installed Crystal Report Server 2011 - BI Enterprise 14.0.0
Oracle 11g 64 bit version
I can test the connection with success. I can also run the tnsping command without issues.
I pubished several working reports from Crystal 2008 to the new server with Crystal 2011. Every time I run a report, I end up with the generic connection error: Error in File ~tmp34887ec5d7e6780.rpt: Failed to load database information.
I saw a post that suggested installing the 32 bit Oracle Client first, and then the 64 bit client, but there was no indication that this would fix the error. Does anyone know if that is infact the solution, or are there other underlaying issues?
Thanks,
Sue

Hi Sue,
Make sure you have 32 Bit version Oracle Client installed on your server as CR2011 is a 32 bit application and CR2011 Processing Server is also 32 bit.
Check for the required Environment variables:
Navigate to Start -> Control Panel -> System.
Navigate to Advance system settings -> Environmental Variables.
Under the user's variable check the environmental variable as given below if any difference make the changes:
ORACLE_HOME=<64-bit version of the Oracle client>
ORACLE_HOME32=<32-bit version>
PATH=<64-bit version>
PATH32=<32-bit version>
BOE_USE_32BIT_ENV_FOR=ORACLE_HOME,PATH
OR
Install Oracle client as ‘Runtime’ install, then there is no need to set the Environment variables.
If the Oracle client is installed prior to Business Objects then just restart the BO servers to make it working.
I am assuming that you are recieving the error from BI launchpad so this post should have been on
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Crystal report "Failed to load database information" error after publish

I have seen similar questions, but none of the answers seem to apply to my situation.
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Thanks,
Geoff Callaghan

Hi Geoff
This is definitely not due to the export type. Rather it will be due to a db issue of some sort. My suspicion is that reports that work use a different type of connection that reports that fail. E.g.; the reports that work use OLE DB, those that fail use ODBC and the ODBC datasource is 32 bit, not 64 bit(?). E.g.; check the database connections between reports that work and those that do not. And remember to also check the connections in subreports (if any).
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Error Failed to load database information - access report from jsp in linux

Hi,
While accessing the report from my jsp file I got the below error. I am using Crystal Report Server 2008 V1 in linux environment.
com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: Failed to load database information.
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     org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:334)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
Moreover, in my jsp i am passing the data base parameter like below,
PropertyBag logonProperties = new PropertyBag();;
    mainPB.put(PropertyBagHelper.CONNINFO_CRQE_LOGONPROPERTIES, logonProperties);
    mainPB.put(PropertyBagHelper.CONNINFO_DATABASE_DLL, "libcrdb_jdbc.so");
    logonProperties.put("Database Class Name", "oracle.jdbc.driver.OracleDriver");
    logonProperties.put("Use JDBC", "true");
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    logonProperties.put("Server", dbserver);
Also I set the LD_LIBRARY_PATH in linux machine, because i have the libcrdb_jdbc.so file on that path.
/home/ReportServer/bobje/enterprise120/linux_x86/crpe/

Its working. I gave crdb_jdbc.dll name in the connection info

Failed to load database information in Crystal 2011 using DB2 connection

Hello,
we have a Problem using Crystal Reports 2011 on SAP SBOP 4.0 SP2 Patch 10.
BI 4.0 Server is running on AIX. The Datasource is an DB2 database a connect from the OS is possible.
The x32 libarys of the DB2 client are availabe because the crystal 2011 reports server is running with 32 bit environment.
While opening / executing the crystal 2011 report the following error occur: "failed to load database information".
I've made a trace of crystal 2011 server with crlog. I found the following:
2012-1-27-7-17-33       9371804 searchpath.cpp 379     Failed to load libcrdb_db2cli.so        1
2012-1-27-7-17-33       9371804 qecommon.cpp    117     This value is write-only. File Name: "QEProperty.cpp". Line: 145
2012-1-31-13-8-23       9371804 QESession.cpp   445     Set Product View Locale: 1033   20
2012-1-31-13-8-23       9371804 QESession.cpp   479     Set Preferred View Locale: 1033 20
2012-1-31-13-8-23       9371804 QESession.cpp   501     Set Process Locale: 1033        20
2012-1-31-13-8-23       9371804 qecommon.cpp    117     This property is currently in a read-only state and cannot be modified. File Name: "QEProperty.cpp".
An ldd on the operating system says all libarys are availabe:
bash-3.2$ ldd /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/crpe/libcrdb_db2cli.so
/usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/crpe/libcrdb_db2cli.so needs:
         /usr/lib/libC.a(shr2.o)
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libetc.so
         /usr/lib/libC.a(ansi_32.o)
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libBCM.so
         /usr/lib/libC.a(shr.o)
         /usr/lib/libC.a(shr3.o)
         /usr/lib/libc_r.a(shr.o)
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libcxlibw.so
         /usr/lib/libpthreads.a(shr_xpg5.o)
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libOCAhelperw.so
         /home/boeadm/sqllib/lib32/libdb2.a(shr.o)
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libsatlw.so
         /usr/lib/libC.a(shrcore.o)
         /usr/lib/libC.a(ansicore_32.o)
         /usr/lib/libpthread.a(shr_comm.o)
         /usr/lib/libpthread.a(shr_xpg5.o)
         /usr/lib/libC_r.a(ansi_32.o)
         /usr/lib/librtl.a(shr.o)
         /usr/lib/libc.a(shr.o)
         /unix
         /usr/lib/libcrypt.a(shr.o)
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libTraceLog.so
         /usr/lib/libiconv.a(shr4.o)
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libicuuc.so
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libicui18n.so
         /usr/lib/libdl.a(shr.o)
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libboez.so
         /usr/lib/libpthreads.a(shr_comm.o)
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libebus.so
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libfssl.so
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/liblocale_fallback.so
         /home/boeadm/sqllib/lib32/libdb2osse.a(shr.o)
         /home/boeadm/sqllib/lib32/libdb2locale.a(shr.o)
         /home/boeadm/sqllib/lib32/libdb2g11n.a(shr.o)
         /home/boeadm/sqllib/lib32/libdb2osse_db2.a(shr.o)
         /home/boeadm/sqllib/lib32/libdb2genreg.a(shr.o)
         /home/boeadm/sqllib/lib32/libdb2install.a(shr.o)
         /home/boeadm/sqllib/lib32/libdb2trcapi.a(shr.o)
         /home/boeadm/sqllib/lib32/libdb2dascmn.a(shr.o)
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libicudata30.so
         /usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/libicuuc30.so
bash-3.2$
Does somebody have an idea where to search to get a solution for this error?
PS: With Crystal for Enterprise 4.0 everything works fine, but the Crystal for Enterprise 4.0 services are running with 64 bit.

Hello All,
the Problem has been found by SAP. The Business Objects Server is searching for an env variable called LIBPATH32.
By default this has not been set to the DB2 x32 Libary path by AIX or SBOP setup.
We solved the issue by adding the following (LIBPATH32) into the file .profile
The following three lines have been added by IBM DB2 instance utilities.
if [ -f /home/boeadm/sqllib/db2profile ]; then
    . /home/boeadm/sqllib/db2profile
    LIBPATH32=/home/boeadm/sqllib/lib32:$LIBPATH32; export LIBPATH32
fi
After doing:
bash-3.2$ cd /usr/sbop/sap_bobj/
bash-3.2$ . setup/env.sh
The path has been set correctly to the x32 libarys:
LIBPATH32=/usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/:/usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/crpe/:/usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/crpe/mw/:/usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/ras:/home/boeadm/sqllib/lib32::/usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/crpe/mw//lib-aix4:/usr/sbop/sap_bobj/enterprise_xi40/aix_rs6000/crpe/mw//lib-aix4_optimized
Kind regards
Marc Reiter

Failed to load database information. When previewing report in CMC

I attempting to load reports that are from our accounting program. The account program uses a ProvideX driver and every report I add to the CMC displays the same results
Unable to retrieve Object.
Failed to load database information. File xxxxxxxxx.rpt
When I am listing my connection source for the report I have the following selected:
Use custom database logon information specified here
For the driver I am listing
MAS 90 4.0 ODBC Driver
Server = SOTAMAS90
DATABASE= ABC
USER= bmb
Password= password
If I have any other settings or if I just choose standard ODBC I get the following results
Unable to retrieve Object.
The database logon information for this report is either incomplete or incorrect.
I can view reports fine from my Access Database but the SOTASMAS90 is causing problems.
Any ideas?
Thanks in advance!
Brian

I tried using the standard ODBC connection and I tried placing MAS 90 4.0 ODBC Driver in the custom driver.
If I go to my ODBC connections in my Administrative tools and select Add driver, the driver name that displays is MAS 90 4.0 ODBC Driver. So I was thinking that the CMC would be able to determine the driver if I used the same naming convention that was used by Windows.
I have some screenshots that I uploaded if you want to take a look. I figure this should just work.
Shows when I have selected the standard ODBC
http://i36.photobucket.com/albums/e31/bberrelez/image1.jpg
Shows when I specify a custom driver
http://i36.photobucket.com/albums/e31/bberrelez/image2.jpg
Displays the drivers I am able to choose from within CMC
http://i36.photobucket.com/albums/e31/bberrelez/image3.jpg
If I were to create a new ODBC connection in Windows
http://i36.photobucket.com/albums/e31/bberrelez/ODBC.jpg
Thanks helping me with this. I appreciate it!

Failed to load database information. Error in File temp_

Our environment:
Windows Server 2012 R2 Data-center Edition 64 bit
Visual Studio Pro 2013 Version 12.0.3.30110.00 Update 1
.Net 4.5.51641
Crystal Reports for VS 2013 V13.0.9.1312
Oracle ODAC 11.2.0
We created a winform application to generate a form letter report that runs fine within the IDE. When we build the the exe and copy it from the project folder to a folder on the C:\drive of this same pc and try to execute it we get these error messages (partial list);
CrystalDecisions.CrystalReports.Engine.DataSourceException: Failed to load database information.
Error in File temp_d55286fc-26ee-4216-9062-3e32380313ab {B640FD39-66AC-4B6E-995D-7218BB48A992}.rpt:
Failed to load database information. ---> System.Runtime.InteropServices.COMException: Failed to load database information.
Error in File temp_d55286fc-26ee-4216-9062-3e32380313ab {B640FD39-66AC-4B6E-995D-7218BB48A992}.rpt:
Failed to load database information.
   at CrystalDecisions.ReportAppServer.Controllers.DatabaseControllerClass.ReplaceConnection(Object oldConnection, Object newConnection, Object parameterFields, Object crDBOptionUseDefault)
   at CrystalDecisions.CrystalReports.Engine.Table.SetDataSource(Object val, Type type)
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.SetDataSourceInternal(Object val, Type type)
   --- End of inner exception stack trace ---
   at CrystalDecisions.ReportAppServer.ConvertDotNetToErom.ThrowDotNetException(Exception e)
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.SetDataSourceInternal(Object val, Type type)
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.SetDataSource(DataSet dataSet)
   at cr3Test.Form1.Form1_Load(Object sender, EventArgs e)
Here is the app:
Imports System.Data.OleDb
Imports System.Data
Imports System
Imports System.Windows.Forms
Imports CrystalDecisions.CrystalReports.Engine
Imports CrystalDecisions.Shared
Public Class Form1
    Private Sub Form1_Load(sender As Object, e As EventArgs) Handles Me.Load
        Dim crReportDocument As New CrystalReport3()
        Dim DataSet1 As DataSet
        Dim adoOleDbConnection As OleDbConnection
        Dim adoOleDbDataAdapter As OleDbDataAdapter
        Dim connectionString As String = ""
        connectionString = "Provider=OraOLEDB.Oracle;"
        connectionString += "Data Source=ourdb;"
        connectionString += "User ID=ouruserid;Password=ourpsw"
        adoOleDbConnection = New OleDbConnection(connectionString)
        Dim sqlString As String = "select * from TEMP_FRI_LETTERS"
        adoOleDbDataAdapter = New OleDbDataAdapter(sqlString, adoOleDbConnection)
        DataSet1 = New DataSet()
        adoOleDbDataAdapter.Fill(DataSet1, "TEMP_FRI_LETTERS")
        'Dim xmlPath As String = "C:\Temp\test.xml" ' use these two statment s to verify dataset works
        'DataSet1.WriteXml(xmlPath, XmlWriteMode.WriteSchema)
        crReportDocument.SetDataSource(DataSet1)
        crReportDocument.PrintOptions.PrinterName = "HP_LaserJet_4350_PCL_5e_Info_Tech"
        crReportDocument.Refresh()
        crReportDocument.PrintToPrinter(1, False, 0, 0)
        DataSet1.Dispose()
        adoOleDbDataAdapter.Dispose()
        adoOleDbConnection.Close()
        adoOleDbConnection.Dispose()
        crReportDocument.Dispose()
        Me.Close()
    End Sub
End Class
Here is the app.config:
<?xml version="1.0" encoding="utf-8" ?>
<configuration>
    <startup useLegacyV2RuntimeActivationPolicy="true">
        <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5" />
    </startup>
    <system.windows.forms jitDebugging="true" />
</configuration>
We have the CPU set to x86 as we are ultimately trying to generate a 32 bit app for XP and Win 7. We only installed the 32 bit run time on this pc because we have no intention of going to 64 bit apps on the clients. Are there additional dlls or something that has to be installed in the same folder as the exe on this development machine.
Bruce

Looking at the AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_myprograminfo led us to the last dll loaded being:
LoadedModule[211]=C:\Program Files\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crdb_adoplus_res_en.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
Scanning the community for "crdb_adoplus_res_en.dll" we got a hot on this issue again:
Failed to load database information. Error in File temp_
From the above we found this:
1. the app.exe.config is all in one package which cannot be separated with the EXE file.
2. the supporting component such as dll files, app.exe.config etc CANNOT be combined into the EXE file
Adding the cr3Test.exe.config to the same folder as the cr3Test.exe RESOLVED the problem on Win 7. It also RESOLVED the problem on Server 2012 R2.
We still need to test on Server 2008 R2 but we are hopeful when that time comes.
Thanks.
Bruce

CR VS 2013 error: Additional information: Failed to load database information.

We have VS 2008 (V9.0.30729.1 SP1) using .Net 3.5 under Windows Server 2003 R2 Data Center Edition. VS 2008 came with Crystal Reports Version 10.5.3700.0. We developed a little report in a winform to run against Oracle 11gR2 using the OLE DB support in the CR Report Wizard in the VS 2008 IDE. It was a standard report with some code to print the report directly to the printer with out the viewer control. Here is the working code:
Imports System.Data.OleDb
Imports System.Data
Imports System
Imports System.Windows.Forms
Imports CrystalDecisions.CrystalReports.Engine
Imports CrystalDecisions.Shared
Public Class Form1
    Private Sub Form1_Load(ByVal sender As Object, ByVal e As System.EventArgs) Handles Me.Load
        Dim crReportDocument As New CrystalReport1()
        Dim DataSet1 As DataSet
        Dim adoOleDbConnection As OleDbConnection
        Dim adoOleDbDataAdapter As OleDbDataAdapter
        Dim connectionString As String = ""
        connectionString = "Provider=OraOLEDB.Oracle;"
        connectionString += "Data Source=OURDBNAME;"
        connectionString += "User ID=OURUSERID;Password=OURPSW"
        adoOleDbConnection = New OleDbConnection(connectionString)
        Dim sqlString As String = ""
        sqlString = "SELECT * FROM edi_filing_source_lov where filing_source_code in ('A','E')"
        adoOleDbDataAdapter = New OleDbDataAdapter(sqlString, adoOleDbConnection)
        DataSet1 = New DataSet()
        adoOleDbDataAdapter.Fill(DataSet1, "edi_filing_source_lov")
        crReportDocument.Database.Tables(0).SetDataSource(DataSet1)
        crReportDocument.PrintOptions.PrinterName = "HP_LaserJet_4350_PCL_5e_Info_Tech"
        crReportDocument.Refresh()
        crReportDocument.PrintToPrinter(1, False, 1, 99)
        Me.Close()
    End Sub
End Class
We want to migrate this report to VS 2013. We installed VS 2013 Professional (V12.0.30110.00 Update 1) under Windows Server 2012 R2 Data Center Edition. We downloaded CRforVS_13_0_9 and installed it in VS 2013. We moved the project from VS 2008 and opened it under VS 2013. It looks like it converted OK. When we run it we get the following error:
An unhandled exception of type 'System.Runtime.InteropServices.COMException' occurred in CrystalDecisions.CrystalReports.Engine.dll
Additional information: Failed to load database information.
Error in File temp_f11eb1be-db98-4d33-800c-4db3b36ab14e {EEB2A9E4-8239-49CB-B016-8CE4F4C7643E}.rpt:
Failed to load database information.
More information: We can step through the wizard in VS 2013 using the standard template and add a report viewer control to the form and point it at the report and run it just fine in the VS 2013 IDE when there is no code in the form1_load event. We feel we have the Oracle.DataAccess.dll for the 11.2.0 client installed and tested correctly on the server and do not feel there is an issue with data base installation. When we add back the code above to the form1_load event and run it we get the error above.
We have the logger set up but nothing gets added to the log files.
We have tried three different ways to set the data source to resolve the error that is occurring at this line of code that is failing but with no luck:
crReportDocument.Database.Tables(0).SetDataSource(DataSet1)
crReportDocument.SetDataSource(DataSet1)
crReportDocument.Database.Tables(0).SetDataSource(DataSet.Tables("edi_filing_source_lov"))
Do you have any other suggestions we could try?
Bruce

Hi Bruce
In my experience, the only reason for the error is that the there is an issue with the dataset and as a back up sort of a thing, the report engine is attempting to connect to the database the report was created off of. To test the dataset with the report, see this wiki on how to.
Also, ensure that you have a look at this KBA.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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"Failed to load database information" error

I know there are many threads on this error, but none appear to apply to my situation. We distribute CR2008 reports with our C#.NET application, connecting to a SQL Server 2005 db . We have had very few problems with our reports, with the exception of one customer.
The customer has five installations of our software, all on WinXP 32-bit machines, all connecting to the same SQL Server 2005 database, and all pulling their report files from the same shared network location. Four of the five machines can run reports just fine. The fifth machine pops this error on every report:
Exception Source: rptcontrollers.dll
Exception Type: System.Runtime.InteropServices.COMException
Exception Message: Failed to load database information.
Error in File Job Info {FC802C7B-B9AD-4121-8D9E-81E3A405A6DC}.rpt:
Failed to load database information.
Here is the code that launches the report:
CrystalDecisions.CrystalReports.Engine.ReportDocument report = new ReportDocument();
      report.Load("C:\\Repository\\Job Info.Rpt");
      // Setup the Crystal ConnectionInfo
      IConnectionInfo iConnectionInfo = report.DataSourceConnections[0];
      SqlConnectionStringBuilder csBuilder = new SqlConnectionStringBuilder(AppSettings.ConnectionString);
      iConnectionInfo.SetConnection(csBuilder.DataSource, csBuilder.InitialCatalog, csBuilder.UserID, csBuilder.Password);
      foreach (CrystalDecisions.CrystalReports.Engine.Table table in report.Database.Tables)
         TableLogOnInfo tableLogonInfo = table.LogOnInfo;
         // Need to set the password here as well
         table.LogOnInfo.ConnectionInfo.Password = csBuilder.Password;
         // If this is SQL 2008, fix the provider
         if (AppSettings.SQLServerVersion == 10)
            table.LogOnInfo.ConnectionInfo.LogonProperties.Set("Provider", "SQLNCLI10");
         table.ApplyLogOnInfo(tableLogonInfo);
         table.LogOnInfo.ConnectionInfo.Password = csBuilder.Password;
      new ReportViewerDialog(reportDocument).ShowDialog(this);
We have done the following:
1. We have uninstalled and re-installed the CR2008 MSI on that machine, with no change.
2. We have confirmed that the machine has full access to the directory where the reports are located.
3. We have confirmed that the machine is set to the same default printer as the working machines, and can print to it.
4. We have confirmed that the app itself has full functionality apart from the reports.
5. We have confirmed that SQL Native Client is installed.
6. The customer is not aware of any other unusual behavior on that machine (though our support tech did note unusually long reboot times).
I'm out of ideas at this point. If anyone has any suggestions, I'd be very appreciative.
Ron Moses
ConEst Software Systems

> Use Modules.
We do use merge modules in our install, but we know of no other way to uninstall/re-install Crystal than using the MSI.
> Then compare the lists between working and none working Reports and PC's.
No reports work on the one PC, all reports work on the other four.
> Also, the SQLNCLI10.dll is for MS SQL Server 2008 and I doubt it should be used with SQL 2005. Set log on info and use the SQL Native client SQLNCLI.dll driver. Could also be related to that client engine causing the delays.
The code only uses the 2008 DLL if it detects that the db is 2008, otherwise it uses the 2005 dll. We officially support 2005, and include 2005 Express in our install, but we do have a small number of users who are already running their own 2008 instances, so we include this code to support them.
Ron Moses

Crystal Reports 2008: Failed to load database information

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