Crystal Reports Viewer XI R2 Missing icons on toolbar when displayed

I am using Crystal Reports Viewer XI R2 on Windows 2003 Server and trying to deploy to a different server.
I have deployed a new web site from a development server to production. The crystal reports render correctly, but the only problem is that the icons for the viewer show "X". I have tried the following:
Copy the aspnet_client folder (c:\Inetpub\wwwroot\aspnet_client) and all of itu2019s subfolders to the physical root directory of the custom web site.
If the above does not help, ensure that this is in the web.config of the application:
<httpHandlers>
<add verb="GET" path="CrystalImageHandler.aspx" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/>
</httpHandlers>
Still see "X" in the view tool bar.
The w3SVC1 log shows the following:
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /PCS2/WebResource.axd d=fkLVkQwks9cycSbn9MoaTw2&t=633187128429062500 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 200 0 0
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/prevd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/firstd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/next.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/grouptree.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/upd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/last.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/search.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/bologo.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08
Can anyone help my find my icons?

>
Clif McNeely wrote:
>
> The w3SVC1 log shows the following:
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /PCS2/WebResource.axd d=fkLVkQwks9cycSbn9MoaTw2&t=633187128429062500 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 200 0 0
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/prevd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/firstd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/next.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/grouptree.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/upd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/last.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/search.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/bologo.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08
>
> Can anyone help my find my icons?
Your IIS logs show that the web server can't find the toolbar gif files. The first thing I'd do here is browse to this location using your IIS Manager. Find the next.gif file and right click it and select Browse. This will take your application out of the picture and will tell you if you can see this gif file on its own as processed by IIS.
If that doesn't work you likely have a permissions issue. Look at the security on the toolbar directory and see if the ASPNET or Network Service account have rights to read that directory. Also make sure the group IIS_WPG has access here too. You might even want to run the IIS Managers permissions wizard to clean up file permissions here.
Another thing you could try is creating a Virtual Directory that points to the original aspnet_client directory under C:\inetpub\wwwroot.
Hopefully that helps. Good luck!

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       System.out.println("Finished...");
CrystalReportViewer viewer = new CrystalReportViewer();
viewer.setOwnPage(true);
viewer.setPrintMode(CrPrintMode.ACTIVEX);
viewer.setReportSource(Sharedpath);
viewer.processHttpRequest(request, response, getServletConfig().getServletContext(), null);
              System.out.println("Finished...");
       } catch (ReportSDKException e) {
              // TODO Auto-generated catch block
              e.printStackTrace();
%>

Hi All,
     I am using below java SDK code to render a report in crystal report viewer. When i refresh report with more data(more parameter value) the server session times out in portal. Is there any way to fix this issue. The report loads data and then displays in Crystal report viewer, When more data is there the server times out as the server time is set to 60 sec. Is there any way to open the crystal report viewer as and when the report loads data to avoid server time out isse.
Please help . Please let me know if I am missing something.. Thanks in Advance!!!
CODE;
<%@page language="java" contentType="text/html; charset=ISO-8859-1"
       pageEncoding="ISO-8859-1" session="false"%>
<%@page
       import="com.crystaldecisions.sdk.occa.report.application.OpenReportOptions"%>
<%@page
       import="com.crystaldecisions.sdk.occa.report.application.ReportClientDocument"%>
<%@page
       import="com.crystaldecisions.sdk.occa.report.application.ParameterFieldController"%>
<%@page
       import="com.crystaldecisions.sdk.occa.report.lib.ReportSDKException"%>
<%@page
       import="com.crystaldecisions.report.web.viewer.CrystalReportViewer"%>
       <%@page import="com.crystaldecisions.report.web.viewer.*"%>
<%@page
       import="com.crystaldecisions.sdk.occa.report.lib.ReportSDKExceptionBase"%>
<%@page
       import="com.crystaldecisions.sdk.occa.report.reportsource.IReportSource"%>
<%@page import="java.io.Writer"%>
<%@page import="java.io.IOException "%>
<%@ page import="com.crystaldecisions.report.web.viewer.ReportExportControl" %>
<%@ page import="com.crystaldecisions.sdk.occa.report.exportoptions.ExportOptions" %>
<%@ page import="com.crystaldecisions.sdk.occa.report.exportoptions.ReportExportFormat" %>
<%@page
       import="com.crystaldecisions.sdk.occa.report.application.DatabaseController"%>
              <%@page
       import="com.crystaldecisions.sdk.occa.report.application.ReportSaveAsOptions"%>
       <% response.setHeader("pragma","no-cache");//HTTP 1.1
response.setHeader("Cache-Control","no-cache");
response.setHeader("Cache-Control","no-store");
response.addDateHeader("Expires", -1);
response.setDateHeader("max-age", 0);
//response.setIntHeader ("Expires", -1);
//prevents caching at the proxy server
response.addHeader("cache-Control", "private"); %>
<%
       String reportPath,Sharedpath;
       ReportClientDocument reportClientDocument;
            ParameterFieldController parameterFieldController;
            try{
                reportPath = "reportlocation";
             Sharedpath = "Target Location";
                reportClientDocument = new ReportClientDocument();
                reportClientDocument.setReportAppServer(ReportClientDocument.inprocConnectionString);
                     reportClientDocument.open(reportPath, OpenReportOptions._openAsReadOnly);
                     reportClientDocument.getDatabaseController().logon("Dbname", "dbpassword");
                     System.out.println("Connecting...");
                   parameterFieldController = reportClientDocument.getDataDefController()
               .getParameterFieldController();
                parameterFieldController.setCurrentValues("", "param 1",
                     new Object[] {1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,29});
parameterFieldController.setCurrentValues("", "Param 2",
              new Object[] {1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23});
reportClientDocument.saveAs("Target Report Name","Target Location", ReportSaveAsOptions._overwriteExisting);
       reportClientDocument.close();
       System.out.println("Finished...");
CrystalReportViewer viewer = new CrystalReportViewer();
viewer.setOwnPage(true);
viewer.setPrintMode(CrPrintMode.ACTIVEX);
viewer.setReportSource(Sharedpath);
viewer.processHttpRequest(request, response, getServletConfig().getServletContext(), null);
              System.out.println("Finished...");
       } catch (ReportSDKException e) {
              // TODO Auto-generated catch block
              e.printStackTrace();
%>

Crystal reports and crystal report viewer

Hi.
I have up to recently used crystal report version 11.5 and reports have been made available for users in the organisation via Crystal report viewer.2010 ver 11.2.1.3.
The reports have been saved without data, and the different parameters have been available for the users for them to select approriate dataset,.
I have now upgraded Crystal reports to version 2013 ver 14.1 and crystal report viewer to same version.
The problem now is that the parameters are no longer available for the users, and it is also a requirement to save the reports incl a dataset to even open the report in the new report viewer.
What have I missed? Anyone that can help me ?
brgds Torunn

Hi Torunn
An alternative may be to create a web app using either the Crystal Reports .NET or Java SDK. Depending on what development software you already have, this may be cheaper than CR Server or "BO server". E.g.; both the .NET SDK and the Java SDK are free:
SAP Crystal Reports, developer version for Microsoft Visual Studio: Updates & Runtime Downloads
SAP BusinessObjects - SAP Crystal Reports, Version For Eclipse Download
The above would be predicated on the assumption that your org has some developer experience (or is willing to acquire it) and that you have the development software (e.g.; VS 2010, or 2012, or 2013 for the CR SDK for .NET).
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Memory Full Error in Crystal Reports Viewer

Environment:
Windows 7 64 Bit
Crystal Reports for Visual Studio Version 13.0.13.1597
SQL Server Database
Connecting with OLE BD (ADO)
I am previewing a report in the Crystal Reports Viewer and it instantly returns an error pop-up "Memory Full". When I run the report in the runtime environment on the same machine everything is fine. Other reports will run in the viewer. There seems to be a problem with just this one. This Report runs on a different machine with the same setup other than it is running 13.0.8.
I tried upgrading from 13.0.8 to the version above and there was no difference.
Any ideas?
Thanks,
Koby

Use Modules or ProcessMonitor and compare what is missing between your DEV PC and Runtime Only PC.
May give you a clue as to what is missing or if it's permissions, DB client or third party dependencies.
Windows or WEB App?
Don

Crystal Report Viewer Session Time out error ( FWM 01002)

Hi,
We are using java 1.4 and Teradata base with BO XI 3.0
I am getting the following error when click on icons (Export, Print, Paging) within Crystal Report Viewer.
com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: Unable to
reconnect to the CMS [servername]. The session has been logged off or has expired. (FWM 01002) [RASLIB9038]---- Error code:-2147215357
Error code name:internal at
com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(Unknown Source) at
com.crystaldecisions.sdk.occa.managedreports.ps.internal.f.a(Unknown Source) at com.crystaldecisions.sdk.occa.managedreports.ps.internal.f.getLastPageNumber(Unknown Source) at com.businessobjects.report.web.b.a.do(Unknown Source) at
com.businessobjects.report.web.event.q.a(Unknown Source) at com.businessobjects.report.web.event.q.a(Unknown Source) at com.businessobjects.report.web.event.k.a(Unknown Source) at com.businessobjects.report.web.event.bt.broadcast(Unknown Source) at com.businessobjects.report.web.event.ak.a(Unknown Source) at com.businessobjects.report.web.a.q.if(Unknown Source) at com.businessobjects.report.web.e.a(Unknown Source) at com.businessobjects.report.web.e.a(Unknown Source) at com.businessobjects.report.web.e.if(Unknown Source) at
com.crystaldecisions.report.web.viewer.CrystalReportViewerUpdater.a(Unknown Source) at com.crystaldecisions.report.web.ServerControl.processHttpRequest(Unknown Source) at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.if(Unknown Source) at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at
If I let the report sit for 30 minutes or so, the icons will work. The u201Csession
timeout error messageu201D is kind of misleading. I have updated the JDBC drivers to version 13.0 for Teradata (terajdbc4.jar and tdgssconfig.jar) and did not see improvement.
Can anyone please help?
Thanks!
Edited by: Yingchiu Ou on May 12, 2010 12:42 AM

I see the viewer, but not the attendant EnterpriseSession nor what the ReportSource is connected to.
Since the error message explicitly states issues with EnterpriseSession lifetime, it'll be good to give the above info.
Sincerely,
Ted Ueda

Cannot Send Email from Crystal Reports Viewer; MAPI:Overflow

I am trying to send a report via email with crystal reports, but i get the following error message:
"The following unexpected error occured while trying to send the report to MAPI: Overflow."
I am using Outlook 2010, Win 7 x64 bit.
Does anyone have any ideas or thoughts?

Yes, it is a 3rd party app that opens Crystal Reports Viewer. Attached are the screen shots I get when try to send the report as an email.
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