Crystal XI craxdrt.dll - rpt orientation = landscape... viewer = Portrait

I have a situation where some reports are displaying in the viewer in Portrait rather than landscape.  The user can then click the print setup, and landscape will already be selected, but the user must physically click on landscape, and then click ok on the print setup, then refresh the report, and only then will the reprot display as landscape.  I've coded the viewer call to check the report definition for it's .paperorientation settings, and tried to force the viewer to use these, but to no avail.   We've found through trouble shooting that this is a user specific, profile issue (most likely in the registry)  because we can login as the same user on different machines, and the behavior is not seen on some machines, but is on others.  We also login as a different user on the primary user's machine, and we do not see this behavior.  I'm assuming there is a Registry entry that is saving this information, and I'd like to just blow away the registry entry, but I can't seem to narrow it down far enough.  
Has anyone had this and found a solution?

One thing I would recommend is to always use the latest updates for your version of CR - both on the dev system and on the deployed systems. It is not clear as to the exact version of CR you are using (CR XI r1, or r2). If you are using CR XI r2, the latest updates are here:
https://smpdl.sap-ag.de/~sapidp/012002523100006255422008E/crxir2_sp4_inc.exe
and the latest runtime is here:
https://smpdl.sap-ag.de/~sapidp/012002523100009381702008E/crxir2sp4_rdc_mm.zip
Updates can be looked up here:
https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm
Also, ensure you have the latest printer driver.
Ludek
Edited by: Ludek Uher on Dec 24, 2008 6:29 AM

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